Del Webb Reviews in Phoenix Mesa, AZ

The people that we worked with really seemed to care and tried to make the home buying experience a positive one.

Sales person Mike was very good and helpful throughout the build. Project manager was great and finished home was very good.

Quality of build. Amenities to use

I love my home however I think there could’ve been better workmanship and care taken when completing it. Christian was helpful acknowledging and resolving a few of the problems. I have hired an outside inspector who found many more problems. As I look around now I find a few more that I feel was basically done either in a rush by workers trying to complete things or maybe they just didn’t care. I have a tile that was put not put in with the pattern in mind, I have granite that is cracked and lots of other things too numerous to mention on this. I am going to trust fully that Pulte homes will take care of these problems as I do love my home but hope to love it even more! Thank you ... More

Very happy with the home

Not flexible but they did what they said they were going to do. No surprises.

Issues were taken care of effectively and in a timely manner.

Being on the East coast during the construction was difficult and didn’t have the best updates of construction.

Builders team was great

Plan on going over budget at design center

Home turned out great

Our overall experience was positive largely due to our sales consultant, Mark M., and our wonderful field manager, Nick. The “prices” are reasonable—BUT the cost of options to make the house livable is outrageous. The lack of complete sheathing in the framing stage—the Pulte process—is of concern to us. Even though Pulte Provides dumpsters, the construction lots are a mess—we are constantly picking up trash blown into our yard. Workers throw down food scraps, plastic bottles, and trash. If they can’t put it in the “construction only” dumpsters, provide recycling and trash containers!

Recommend a home inspection be done during or after construction

Nick is a great representative for Pulte during the build process.

Elaine, our salesperson was awesome. Our project manager for the construction, Mike was very helpful and took care of concerns promptly. Love our new home!

Our experience has been a good one, this is the fifth new home we have owned. This has been the best build we have encountered so far.

Excellent customer service for issues.

We love our home and appreciate the guys who responded to take care of the items that needed tweeks. All were suberp. Only issue I have is with having to install a R/O system to our kitchen sink and frig. We were informed by our field manager, which I was very grateful for, after we purchased would have like to have been told upfront especially since I specifically asked prior to buying.

Initial Purchase When we first walked through the model homes, we were surprised at how great they all looked, and after a lot of discussion, landed on the Sanctuary floor plan. It will make the perfect retirement home for us. The Del Webb (Pulte) agent was helpful, knowledgeable, and friendly and led us through the process, addressing all our questions. Design Center The design center appointment is extremely important, and though long, it was fun. There are so many options from which to choose, and our consultant helped us determine the best choices for our vision. Can't stress enough that before you go to the design center, have a vision and a plan for how you see your new home's style. Build Process We were out of state during the build so relied heavily on the weekly updates from our field manager (from Del Webb) and our realtor. Our field manager did everything he could to answer our questions, ensure the build went as smoothly as possible, and that the home met our expectations. And when it wasn't right, our field manager did what he could to get it fixed. This process was also helped by weekly photo updates from our Del Webb agent and our realtor. Final Inspection This took longer than we expected. Mostly because we expected better from the painters than what we received. It wasn't awful, just didn't meet our expectations. I'm sure they weren't happy to have to come back and see all the painter's tape on the walls of spots they needed to fix. We know and understand they are over-worked and rushed. I'd encourage them to slow down and do it better the first time. We were also disappointed that he house wasn't as clean as we should receive for a new build. The tile floors had stains and spots; all the window slider tracks were caked with dust and dirt; the HVAC filters were the same; even a couple grimy hand prints on the wall. Not the end of the world, but certainly below expectations. We had a tile and stone company come in and clean and seal the tile floors. We had expected that would be done as part of the purchase. Value Overall, we definitely received a great value with this home. It's fantastic and we are happy we bought it. The items that didn't meet our expectations are all inconveniences, not catastrophes. ... More

I love my house. More timely attention to some issues would be better. Feel somewhat on the back burner now that we've moved in

Pay attention to location of light switches and which lights they operate, some on not placed where you'd expect them. Circuit box is going to be located on the exterior of the house and only generally gives you an idea what each circuit covers, (switches, outlets, etc.). The kitchen water supply (to refrigerator, sink, dishwasher) is separated from the water supply to the rest of the house. If possible, visit construction frequently and ask questions.

So far Pulte has responded to and repaired the small things we have found needed attention.

I would buy again from Del Webb smooth process

house was built ahead of schedule

We moved into a house that had been sitting for about a year, so we knew everything would not be brand new. At first, the superintendent was very responsive, but after the 10 day fixing period, things have slowed way down. We had an independent home inspector go through the house and point out issues that we would not seen on our own. For example, the roof had a leak at one time that is fixed and there are issues on the roof that will be fixed. But we have a spot under the carpet that is missing pad and we are still waiting for an answer on that. We have sent the report provided by the inspector to the superintendent and Pulte Warranty. We understand that some of these small issues can wait for the year follow up, but some we would like taken care of ASAP. ... More