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Del Webb Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Del Webb.

Read all 689 verified reviews from homeowners that built a new home with Del Webb in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Del Webb an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.9 out of 5 stars in Phoenix-Mesa Area

689 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 3.9

Quality 3.6

Trustworthiness 3.8

Value 3.9

Responsiveness 3.5

Del Webb in Phoenix-Mesa Area

View Homes

Customer Reviews

Piute Ave.

  • Milton A.
  • Verified HomeBuyer
  • January 16, 2020
  • Buckeye, AZ

Elaine, our salesperson was awesome. Our project manager for the construction, Mike was very helpful and took care of concerns promptly. Love our new home!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Very impressed

  • Anonymous
  • Verified HomeBuyer
  • January 07, 2020
  • Buckeye, AZ

Our experience has been a good one, this is the fifth new home we have owned. This has been the best build we have encountered so far.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Del Webb - Excellent customer service for issues.

  • Robert S.
  • Verified HomeBuyer
  • November 06, 2019
  • Buckeye, AZ

Excellent customer service for issues.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Del Webb - We love our home and appreciate the guys who responded to take

  • Karen M.
  • Verified HomeBuyer
  • November 06, 2019
  • FLORENCE, AZ

We love our home and appreciate the guys who responded to take care of the items that needed tweeks. All were suberp. Only issue I have is with having to install a R/O system to our kitchen sink and frig. We were informed by our field manager, which I was very grateful for, after we purchased would have like to have been told upfront especially since I specifically asked prior to buying.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

very good

  • Wendy S.
  • Verified HomeBuyer
  • November 01, 2019
  • Buckeye, AZ

I was happy to have had someone living in Sun City West that could keep track of the process. There were some issues that needed addressing in my absence as I was selling my home in Wash State until I moved down in late July. I enjoyed meeting my Project Mgr and consider him a friend. I was disappointed however. I had my Realtor Rep with me as well as my friend from SC when I made my selections at the Expressions Center. I had selected to be able to pick out my granite. I was excited to get the call to come down and select it. As it turned out, it was not put into my contract. I was also ...

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 4

We Like Our New Home

  • Vaughan D.
  • Verified HomeBuyer
  • September 06, 2019
  • Buckeye, AZ

Initial Purchase When we first walked through the model homes, we were surprised at how great they all looked, and after a lot of discussion, landed on the Sanctuary floor plan. It will make the perfect retirement home for us. The Del Webb (Pulte) agent was helpful, knowledgeable, and friendly and led us through the process, addressing all our questions. Design Center The design center appointment is extremely important, and though long, it was fun. There are so many options from which to choose, and our consultant helped us determine the best choices for our vision. Can't stress enough ...

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 5

Moving south

  • Anonymous
  • Verified HomeBuyer
  • May 30, 2019
  • FLORENCE, AZ

I love my house. More timely attention to some issues would be better. Feel somewhat on the back burner now that we've moved in

Total Score 4


Quality 4

Trustworthiness 5

Value 5

Responsiveness 3

Details

  • Anonymous
  • Verified HomeBuyer
  • May 07, 2019
  • Buckeye, AZ

Pay attention to location of light switches and which lights they operate, some on not placed where you'd expect them. Circuit box is going to be located on the exterior of the house and only generally gives you an idea what each circuit covers, (switches, outlets, etc.). The kitchen water supply (to refrigerator, sink, dishwasher) is separated from the water supply to the rest of the house. If possible, visit construction frequently and ask questions.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 5

Del Webb - So far Pulte has responded to and repaired the small things we

  • John J.
  • Verified HomeBuyer
  • March 27, 2019
  • Buckeye, AZ

So far Pulte has responded to and repaired the small things we have found needed attention.

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 4

Customer Review

  • Robert J D.
  • Verified HomeBuyer
  • August 06, 2025
  • Buckeye, AZ

We purchased our second home in Sun City Festival.

Del Webb responded:
Thank you for providing feedback for us. We're so glad to learn that your experience was positive! Congratulations, enjoy your new home! ^KH delwebb

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Don’t Sign Reviews

  • Mark K.
  • Verified HomeBuyer
  • June 21, 2025
  • Buckeye, AZ

Once you buy your home, a person from Pulte or Del Webb goes through the house with you and then they want an excellent rating and tell you so Be sure before you do any rating that ALL has been completed on your checklist. We were promised repairs but they never came through and this was after the rating! Beware

Del Webb responded:
Thank you for taking the time to share your experience with us. We’re truly sorry that your post-closing concerns weren’t addressed as promised. We would like to escalate your concerns to leadership and help addressed those concerns. Please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Buying process was great

  • Anonymous
  • Verified HomeBuyer
  • April 03, 2024
  • Buckeye, AZ

I would buy again from Del Webb smooth process

Total Score 4


Quality 4

Trustworthiness 5

Value 3

Responsiveness 4

dana was a good manager

  • David M.
  • Verified HomeBuyer
  • December 20, 2023
  • FLORENCE, AZ

house was built ahead of schedule

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

The buying process was very good. The issues that need fixing are going slower.

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2023
  • FLORENCE, AZ

We moved into a house that had been sitting for about a year, so we knew everything would not be brand new. At first, the superintendent was very responsive, but after the 10 day fixing period, things have slowed way down. We had an independent home inspector go through the house and point out issues that we would not seen on our own. For example, the roof had a leak at one time that is fixed and there are issues on the roof that will be fixed. But we have a spot under the carpet that is missing pad and we are still waiting for an answer on that. We have sent the report provided by the ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Nice

  • Michael W.
  • Verified HomeBuyer
  • September 27, 2023
  • Buckeye, AZ

Overall, very nice experience. I would recommend a friend.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

John and Julie home

  • Peter M.
  • Verified HomeBuyer
  • May 24, 2023
  • FLORENCE, AZ

My original move in date was 9 to 10 months from signing. There were many pushback until we received keys 16 months out.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Long journey

  • Jeffrey I.
  • Verified HomeBuyer
  • March 29, 2023
  • Buckeye, AZ

Took a very long time to build due to the pandemic. Our first manager terrible but our second , Steve, was outstanding. I think our house overall was ok but the trades are sloppy and need to be watched closer. Haven't got repairs done yet but they are scheduled for completion .

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Build Quality Poor

  • John J.
  • Verified HomeBuyer
  • January 18, 2023
  • Buckeye, AZ

The sales staff was great! However the construction build quality leaves a lot to be desired. Two weeks after closing a pipe leak in the ceilingI destroyed one wall completely. It needs to be taken down to the studs, reinsulated, drywall replaced, painted and baseboard replaced. Carpet pad also has to be replaced. The HVAC system is not operating properly. Half the home has air flow, the other half nothing. Also have three large windows that do not seal the properly. There is at least a 1 inch gap in the upper corners between the window and frame. This means the frame isn't square & wasn't ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Simple, quick response, better inspections

  • Bryan D.
  • Verified HomeBuyer
  • January 12, 2023
  • Buckeye, AZ

The home buying experience seems very simple. Ken in sales very knowledgeable and explained answers to my questions very well. After buying my home, I had come across 3 major issues which doesn't make a person happy. I give Roby, my contact 5 stars in his responses to my issues and helping with contacting the proper people to resolve these issues.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

A new home in a new state

  • Scott C.
  • Verified HomeBuyer
  • January 12, 2023
  • Buckeye, AZ

The process was well organized and communication was pretty good.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Love our new home! Cleanliness could have been better.

  • Christopher T.
  • Verified HomeBuyer
  • December 12, 2022
  • FLORENCE, AZ

We love our new home and our construction manager Nick has been great to work with. Home was delivered dirty however and warranty issues have been difficult to get addressed.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

The construction manager was professional, responsive, friendly, and kept me current on issues progress

  • Stephen L.
  • Verified HomeBuyer
  • August 30, 2022
  • FLORENCE, AZ

I have a quality built home, and was well supported by all divisions of Pulte involved in the construction and financing.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

David

  • Craig H.
  • Verified HomeBuyer
  • August 03, 2022
  • Buckeye, AZ

Good at responding to requests for information

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb - We are satisfied new Pulte home owners

  • Heidi T.
  • Verified HomeBuyer
  • August 03, 2022
  • FLORENCE, AZ

We are satisfied new Pulte home owners

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb - My home was not cleaned upon my arrival.

  • Pauline W.
  • Verified HomeBuyer
  • June 09, 2022
  • Buckeye, AZ

My home was not cleaned upon my arrival. Multiple repairs not done. The response from Elaine in sales was wonderful. She facilitated help from construction manager Ron who responded right away and had Steve meet with me to help. Ron and Steve are also great and really helped me. I am meeting with the warranty team, as my backsplash needs to be replaced due to numerous incorrectly installed glass tiles. There are several other installation issues that Ron is helping me to correct

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5