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Del Webb Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Del Webb.

Read all 673 verified reviews from homeowners that built a new home with Del Webb in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Del Webb an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.9 out of 5 stars in Phoenix-Mesa Area

673 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 3.9

Quality 3.6

Trustworthiness 3.8

Value 3.9

Responsiveness 3.5

Del Webb in Phoenix-Mesa Area

View Homes

Customer Reviews

dana was a good manager

  • David M.
  • Verified HomeBuyer
  • December 20, 2023
  • FLORENCE, AZ

house was built ahead of schedule

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

The buying process was very good. The issues that need fixing are going slower.

  • Anonymous
  • Verified HomeBuyer
  • November 21, 2023
  • FLORENCE, AZ

We moved into a house that had been sitting for about a year, so we knew everything would not be brand new. At first, the superintendent was very responsive, but after the 10 day fixing period, things have slowed way down. We had an independent home inspector go through the house and point out issues that we would not seen on our own. For example, the roof had a leak at one time that is fixed and there are issues on the roof that will be fixed. But we have a spot under the carpet that is missing pad and we are still waiting for an answer on that. We have sent the report provided by the ...

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Nice

  • Michael W.
  • Verified HomeBuyer
  • September 27, 2023
  • Buckeye, AZ

Overall, very nice experience. I would recommend a friend.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 5

John and Julie home

  • Peter M.
  • Verified HomeBuyer
  • May 24, 2023
  • FLORENCE, AZ

My original move in date was 9 to 10 months from signing. There were many pushback until we received keys 16 months out.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Long journey

  • Jeffrey I.
  • Verified HomeBuyer
  • March 29, 2023
  • Buckeye, AZ

Took a very long time to build due to the pandemic. Our first manager terrible but our second , Steve, was outstanding. I think our house overall was ok but the trades are sloppy and need to be watched closer. Haven't got repairs done yet but they are scheduled for completion .

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Build Quality Poor

  • John J.
  • Verified HomeBuyer
  • January 18, 2023
  • Buckeye, AZ

The sales staff was great! However the construction build quality leaves a lot to be desired. Two weeks after closing a pipe leak in the ceilingI destroyed one wall completely. It needs to be taken down to the studs, reinsulated, drywall replaced, painted and baseboard replaced. Carpet pad also has to be replaced. The HVAC system is not operating properly. Half the home has air flow, the other half nothing. Also have three large windows that do not seal the properly. There is at least a 1 inch gap in the upper corners between the window and frame. This means the frame isn't square & wasn't ...

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

Simple, quick response, better inspections

  • Bryan D.
  • Verified HomeBuyer
  • January 12, 2023
  • Buckeye, AZ

The home buying experience seems very simple. Ken in sales very knowledgeable and explained answers to my questions very well. After buying my home, I had come across 3 major issues which doesn't make a person happy. I give Roby, my contact 5 stars in his responses to my issues and helping with contacting the proper people to resolve these issues.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

A new home in a new state

  • Scott C.
  • Verified HomeBuyer
  • January 12, 2023
  • Buckeye, AZ

The process was well organized and communication was pretty good.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Love our new home! Cleanliness could have been better.

  • Christopher T.
  • Verified HomeBuyer
  • December 12, 2022
  • FLORENCE, AZ

We love our new home and our construction manager Nick has been great to work with. Home was delivered dirty however and warranty issues have been difficult to get addressed.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

The construction manager was professional, responsive, friendly, and kept me current on issues progress

  • Stephen L.
  • Verified HomeBuyer
  • August 30, 2022
  • FLORENCE, AZ

I have a quality built home, and was well supported by all divisions of Pulte involved in the construction and financing.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

David

  • Craig H.
  • Verified HomeBuyer
  • August 03, 2022
  • Buckeye, AZ

Good at responding to requests for information

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb - We are satisfied new Pulte home owners

  • Heidi T.
  • Verified HomeBuyer
  • August 03, 2022
  • FLORENCE, AZ

We are satisfied new Pulte home owners

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb - My home was not cleaned upon my arrival.

  • Pauline W.
  • Verified HomeBuyer
  • June 09, 2022
  • Buckeye, AZ

My home was not cleaned upon my arrival. Multiple repairs not done. The response from Elaine in sales was wonderful. She facilitated help from construction manager Ron who responded right away and had Steve meet with me to help. Ron and Steve are also great and really helped me. I am meeting with the warranty team, as my backsplash needs to be replaced due to numerous incorrectly installed glass tiles. There are several other installation issues that Ron is helping me to correct

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 5

The home completion schedule presented to us at purchase was kept

  • Joseph D.
  • Verified HomeBuyer
  • June 03, 2022
  • Buckeye, AZ

The home is very comfortable

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

The quality of materials used

  • Timothy H.
  • Verified HomeBuyer
  • May 07, 2022
  • Buckeye, AZ

We received our home in great condition

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 3

Great sales person and building manager, very polite and respectful

  • Dean S.
  • Verified HomeBuyer
  • April 08, 2021
  • Buckeye, AZ

I would spend more time looking at models and studying what is a available because when get to design center not enough time and becomes overwhelming

Total Score 4


Quality 4

Trustworthiness 4

Value 5

Responsiveness 3

Anthony, our Field Supervisor, from drywall thru completion did an excellent job. We were very fortunate to have him overseeing our project

  • Dana Y.
  • Verified HomeBuyer
  • March 12, 2021
  • Buckeye, AZ

The overall experience was very good. Time of construction took took a few weeks longer than projected but with Covid 19 that was expected.

Total Score 4


Quality 3

Trustworthiness 4

Value 5

Responsiveness 4

Alec did a great job of answering our questions and meeting us at the construction site to go over things that were of interest to u.

  • Lonnie H.
  • Verified HomeBuyer
  • March 03, 2021
  • FLORENCE, AZ

They are receptive to answering questions and going over the details during construction.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Del Webb - 30 days to find all issues not enough time takes a long

  • Donald A.
  • Verified HomeBuyer
  • August 25, 2020
  • Buckeye, AZ

30 days to find all issues not enough time takes a long time to get unpacked for some people

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Grindle Feedback

  • Mark G.
  • Verified HomeBuyer
  • August 12, 2020
  • Buckeye, AZ

Pulte/Del Webb did a good job building our house. There were a few issues but our Field Manager, Brandon, got the work scheduled and is getting us done. There are some communication issues between Sales and Construction could improve so that the Buyer understands the building process better,

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Satisfied - but room for improvement.

  • Gregory W.
  • Verified HomeBuyer
  • March 25, 2020
  • Buckeye, AZ

Overall we are pleased with the home build. If there is a negative I would say that the strong demand within Sun City Festival has lead to a shortage of trades for the work and it sometimes reared it's ugly head with either delays or sub par work. Ultimately everything was made right shortly after close and it is a lovely home.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Still waiting to resolve issues.

  • William H.
  • Verified HomeBuyer
  • January 21, 2020
  • FLORENCE, AZ

It has required multiple visits to resolve a couple issues. Love the layout of the house and 98% of the construction went smoothly. Our construction manager Mike has been very helpful trying to resolve a couple of issues. The subcontractors have required multiple visits on a couple issues that Mike assumed the would schedule and take care of the issue on a single visit. The house overall has met our expectations, this being the 4th house we have constructed in the Phoenix metro area.

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

Love the area

  • Glenn F.
  • Verified HomeBuyer
  • December 15, 2019
  • Buckeye, AZ

Pulte comes out with a survey almost immediately after you move in. Be sure the "punch list" is totally remedied before you rate your foreman.

Total Score 4


Quality 4

Trustworthiness 5

Value 4

Responsiveness 3

Nice but lacking.

  • Anonymous
  • Verified HomeBuyer
  • November 13, 2019
  • Buckeye, AZ

Some materials not top quality, as in baseboards, etc. Floor tile installation adequate, but not wonderful. Walls not even and/or level. More choices with hardware/faucets/light fixtures. Overall a beautiful home but I have had experience with private builders with better outcome!

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4

My Sun City Anthem @ Merrill Ranch (Del Webb)

  • Peter M.
  • Verified HomeBuyer
  • October 07, 2019
  • FLORENCE, AZ

We moved into our new home August 20th and immediately felt at home. Nice neighbors, good house and great location. Definitely a winning combination...

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 4