Del Webb Reviews in Phoenix Mesa, AZ

Love our new home, but have found several workmanship issues. I have been told that we should have had an independent inspection prior within ten days of taking possession. I'm hoping to have our issues resolved soon, but according to neighbors, it will take several months.

Dana F. was our project manager, he was great! Very professional and knowledgeable. The house had damage to it before we moved in but it was pretty close to perfect by the time we moved in, I thank Dana for that. All in all in todays environment wasn't a totally bad experience.

Poor follow up on issues discovered during final walk through. I have been in the house over 2 months and I cannot get anyone in customer service to help get my built in microwave repaired/fully installed.

Great location and great design.

When you promise 72 holes of golf, deliver 72 holes of golf. When you promise to fix a window cracked by construction prior to the move in, fix the window. I work in the service industry and my wife did as well prior to retirement. Being truthful is forefront in maintaining a reputable business.

This is not the first new home that I have built so I am not new to the experience. That said, I was surprised with the number of major quality issues that existed with the house when we were given the keys. From major mechanical issues and missed key parts in the attic and on the roof to a clogged water system and non-functioning electrical outlets, the lack of quality checks and low standard of acceptability on visual items was dumbfounding. The Pulte support services including Sales, Mortgage, Design Center and Smart Home were exemplary and the people there were a joy to work with. Where Pulte totally fell down was with the build execution and now the real completion of the house has been left to the Customer Service rep who is doing his best to close out the issues. In a nutshell, Pulte seems to be building too many houses too fast and not doing the necessary checks along the way to ensure a quality finished product. ... More

Much of the experience is well thought out by the builder that allow the buyer to experience the full multitude of what is being offered.

When you buy a brand new home, you expect brand new everything. Prior to closing a worker had tracked grease on the new carpet. There have been 3 attempts to clean it to no avail. Rather than having a new carpet, I have one that has been cleaned multiple times along with the associated fraying of the fibers that comes with cleaning.

Seems like houses are being built too fast and corners are being cut. Builder is not responding to issues in a timely manner or at all. We are at about the 2 month point and we still don’t have the refrigerator that was supposed to come with the house, this is just ridiculous. I understand supply issues but if I went out on my own to get a refrigerator I would have had it by now, am I supposed to believe an individual consumer can get a refrigerator faster than a large builder such as Pulte. I have submitted my 30 day list of repairs needed and have heard nothing about when this is going to be scheduled. If you experienced this what would you think of your experience with the builder? ... More

Overall pleased with the house. The community at Anthem is super. Great atmosphere.

We enjoyed our salesman immensely. No question was too small . We were buying from across the country sight unseen. We knew Del Webb’s reputation so there was nothing to worry about. It has been exciting the area is beautiful. Now we are struggling with follow ups on things we are concerned about. I realize there are other new houses being built but you need to get things completed for owners who live here, after all, we are your biggest cheerleaders. At least, at the moment!

We enjoyed our superintendent, he did a good job. The problem is with the finishes inside the house. The materials used are definitely builder grade, the paint job is questionable, and the overall fit and finish is borderline. While the house is probably going to last ok, a lot of work needs to be done to clean up the finishes on the doors, casing, and baseboard. The cabinets are a low grade, but the granite countertops are very well done. The texture on the interior walls is adequate, but the interior paint is very low quality. The stucco exterior appears to be good. The insulation is very good. The roof appears to be good. ... More

Sales really did a good job BUT Sign says new homes starting in the low 200s,mm Always ask what is the lot premium, will pay more for a nice lot Always ask what is the average price increase by % of base buyer spend on upgrades, to get a really nice house you will need to spend 20-30% on upgrades for nice stuff. Not much bending on the PULTE way of building, schedule changes etc.

I don't believe she new what she was doing....lied to me and very unprofessional. Also I have called 4 times and the cable line is crushed so we have no internet Cody told me not to contact him so I called the office and they emailed him I also emailed no response.

Sales agent was outstanding, construction managers not so good. They have very poor followup. I say that because in six months we had three of them.

Small problems (two doors don't latch), but the house is lovely. Del Webb has a great interior design center.

I closed on my new home at Del Web Sun City in Buckeye AZ in July; but have not moved in yet. I plan to move in at the end of September. At the final walk through I was very happy with the final product. My Construction manager was excellent and did a great job. I found the Design Center staff to be very unprofessional and non-responsive to errors they made in documenting my choices and was forced to live with their errors. Some of the material choices where not current as far as technology, ie Can Lights and Controls; window material vinyl versus wood or fiberglass.

In general we had a good experience. The only issue is that they do not have the ability to do any custom details beyond their normal options.

The real base price includes the cost of the lot which is NOT included in the advertised price. We are still very satisfied with our purchase. After taking ownership of our home, it takes too long for vendors to come back and fix what is broken.

We are very pleased with our home, however we were here during the last 3 months of the construction. I can’t even begin to tell you what slobs your workers are. I wouldn’t want to buy a home that I wasn’t there to make sure there weren’t pop cans/bottles in the walls because no one cares enough to move them. They even stapled a water bottle to a stud so it would be in the wall. Our site supervisor did a good job of catching things, but they can’t be there all the time. Despite all that, we are pleased with the end product and are enjoying our new home. Except for the subs working next door that throw their trash in our newly landscaped yard just for fun. ... More

The number of floor plans are great. However I would say the basic level of home is below standard. Everything is an upgrade. Also we found quickly by accident the wood trim is not really wood, so we were disappointed there. What you are getting is the environment in the Del Webb community. Unfortunately with the virus we ave not yet been able to enjoy that yet. I also had to give only average marks for responsiveness as with the virus our list of initial issues have not yet been addressed ... and every house has them. All that being said it is turning out to be a beautiful home and we are enjoying it. ... More

There are still things to be fixed and taken care of

Quality is not what you get, it is what you are told though. Building processes are wrong and things in home get damaged during construction. Once house closes, items are no longer build problems but now warranty issues and response is slow to get fixed. A few small inexpensive changes could make home much more efficient. They are not options and you cannot change later. The construction manager is really just a PR guy for Pulte and oversees too many homes to be focused on quality. The common response to issues is” that’s the way we do it”.

The HOA increased monthly dues w/o notifying prospective buyers. changed rules to home ownership and contract. pulte did not finish courtyard created additional expenses. When buying into community have about $20K available for landscaping and other costs. the hoa rules now require homeowners to have landscaping installed 90 days after move in\-a change from original hoa rules sent to me upon contracting that stated plans must be submitted 90 days after move in. The buying process was easy.

Disappointed in quality of workmanship Paid $2500 for paint, very disappointed with it Many items subpar!!!!!