Del Webb Reviews in Phoenix Mesa, AZ

Overall, very nice experience. I would recommend a friend.

My original move in date was 9 to 10 months from signing. There were many pushback until we received keys 16 months out.

Took a very long time to build due to the pandemic. Our first manager terrible but our second , Steve, was outstanding. I think our house overall was ok but the trades are sloppy and need to be watched closer. Haven't got repairs done yet but they are scheduled for completion .

The sales staff was great! However the construction build quality leaves a lot to be desired. Two weeks after closing a pipe leak in the ceilingI destroyed one wall completely. It needs to be taken down to the studs, reinsulated, drywall replaced, painted and baseboard replaced. Carpet pad also has to be replaced. The HVAC system is not operating properly. Half the home has air flow, the other half nothing. Also have three large windows that do not seal the properly. There is at least a 1 inch gap in the upper corners between the window and frame. This means the frame isn't square & wasn't shimmed properly. When spending over a half million dollars for a home I expect the quality to be a lot better than what I've experienced. I am not happy! Who inspects the trades work? Apparently no one. ... More

The home buying experience seems very simple. Ken in sales very knowledgeable and explained answers to my questions very well. After buying my home, I had come across 3 major issues which doesn't make a person happy. I give Roby, my contact 5 stars in his responses to my issues and helping with contacting the proper people to resolve these issues.

The process was well organized and communication was pretty good.

We love our new home and our construction manager Nick has been great to work with. Home was delivered dirty however and warranty issues have been difficult to get addressed.

I have a quality built home, and was well supported by all divisions of Pulte involved in the construction and financing.

Good at responding to requests for information

We are satisfied new Pulte home owners

My home was not cleaned upon my arrival. Multiple repairs not done. The response from Elaine in sales was wonderful. She facilitated help from construction manager Ron who responded right away and had Steve meet with me to help. Ron and Steve are also great and really helped me. I am meeting with the warranty team, as my backsplash needs to be replaced due to numerous incorrectly installed glass tiles. There are several other installation issues that Ron is helping me to correct

The home is very comfortable

We received our home in great condition

I would spend more time looking at models and studying what is a available because when get to design center not enough time and becomes overwhelming

The overall experience was very good. Time of construction took took a few weeks longer than projected but with Covid 19 that was expected.

They are receptive to answering questions and going over the details during construction.

30 days to find all issues not enough time takes a long time to get unpacked for some people

Pulte/Del Webb did a good job building our house. There were a few issues but our Field Manager, Brandon, got the work scheduled and is getting us done. There are some communication issues between Sales and Construction could improve so that the Buyer understands the building process better,

Overall we are pleased with the home build. If there is a negative I would say that the strong demand within Sun City Festival has lead to a shortage of trades for the work and it sometimes reared it's ugly head with either delays or sub par work. Ultimately everything was made right shortly after close and it is a lovely home.

It has required multiple visits to resolve a couple issues. Love the layout of the house and 98% of the construction went smoothly. Our construction manager Mike has been very helpful trying to resolve a couple of issues. The subcontractors have required multiple visits on a couple issues that Mike assumed the would schedule and take care of the issue on a single visit. The house overall has met our expectations, this being the 4th house we have constructed in the Phoenix metro area.

Pulte comes out with a survey almost immediately after you move in. Be sure the "punch list" is totally remedied before you rate your foreman.

Some materials not top quality, as in baseboards, etc. Floor tile installation adequate, but not wonderful. Walls not even and/or level. More choices with hardware/faucets/light fixtures. Overall a beautiful home but I have had experience with private builders with better outcome!

We moved into our new home August 20th and immediately felt at home. Nice neighbors, good house and great location. Definitely a winning combination...

Stay on top of the paper work

There are several things I would do differently if I had the opportunity to build a new home again. I would like more than four hours to go over all of the selections that you have to make at the design center. When you are selecting your flooring, cabinets, electrical and lighting and are new at this process it is very overwhelming. Now that I’m in the home I can think of several items I would have chosen that we weren’t even aware of at the time. I’m not impressed with the appliances as the microwave broke in the first four weeks of owning the house and trying to deal with Whirlpool was a nightmare as once you close on your home you deal with the manufacturer for the appliances. I truly repair as many items as I can as the warranty repair process has been slow and the scheduling of repairs isn’t always provided to us and we’ve had companies come out to do repairs that we weren’t informed about them coming. I would strongly suggest that you have a home inspection done prior to closing as our inspector found several issues in our brand new home. In the end we have a home that we’re happy with but we have had to deal with a lot of repairs and problems that a new home shouldn’t have. My thoughts of a clean new home and theirs are two totally different things. ... More