Del Webb Reviews in Phoenix Mesa, AZ

Could not get build issues resolved prior to closing and once they had their money, call back issues take forever and don't seem to fix many of the problems. Not the same Pulte experience I had in Virginia.

We are disappointed with some of the quality and work done

We had a home inspection done two days after we moved in by an independent agent. We would highly recommend any new buyer to do so. The finish elements done by the trades were definitely not ‘high end’ but probably typical with tract home builders. The charges for upgrades were high enough to incentivize us to do some upgrades on our own after moving in. Glad we did. Even though we had built four homes previously and had a good idea of what we would want in a home, the Design Center was challenging on many levels. Fortunately the community and activities are great, which were the main reasons we built at our location. . ... More

Get everything thing in writing. Make your list write down issues with a good Description.

It’s hard to rate a company or experience when you discover you were lied to by the construction manager during the walk through Immediately after moving in we had air conditioning issues that should never have occurred and when it’s 110 degrees outside it’s a big issue

Overall I think the house is solid and efficient but after living in the home now for a little more than a month I have some issues with the fit and finish, some of the workmanship is a little sloppy

Never again with Pulte. Purchase and sales agreement said home would be completed for possession by December 2022, January or February 2023. We did not get possession until April 18, 2023. Yet spec homes where completed and available for purchase. While our home and others were in various stages of construction. Neighbors were disappointed too. Pulte needs to be up front with purchasers. It costed us several thousand dollars more with other vendors because of Pulte delays in construction. We signed our contract in February 2022 and possession in April 2023. Never really got a straight answer it is always the other guy's area of responsibility. Too many layers of "managers" ... More

If it wasn't for our final construction managerJose, this house probably would still be getting built. He was the only Pulte employee that was at all communicative and seemed to understand his job. Everyone else we tried to talk to always sent us to someone else who also didn't have an answer. Now that we are in the house it's the same problem with the warranty manager. No response, nothing is getting fixed, no schedule is given. Excuses are labor shortage, parts unavailablility, etc. Maybe Pulte should stop selling houses and fix the ones they have built.

Sales person promised things that were not delivered I did not know I would be buying a starter home They have addressed my concerns very quickly so I’m happy about that Neighborhood is nice

The sales office was great.

I trusted the builder to get this done right and be responsive to my needs. We did find several things wrong when we moved in, like a bad hose connection to the dishwasher that caused water on our floor and we had to hire a plumber to get it fixed. WE found several other things not right, but overall it was quite good. We were told to get a home inspecter now before our 12 mo warranty is up and people that did that found lots of issues. We will have to consider this to make sure we have everything right. We have friends who are friends of the Pulte family and went to their daughter's wedding from Notre Dame University. We think they are people that care about us, but we need to make sure their employees do the same. ... More

Sales person very knowledge . When buying spec homes nothing can be changed. Very confusing with whom your dealing with a Pulte employee or a Del web employee.

Customer service person not reliable in following through with commitments.

Our final inspection revealed a defect in the ($8000) waterfall island countertop. Replacing it would have delayed our closing, and with our rental deadline and movers, that was not an option, so we settled on a $500 food voucher. Pulte could have worked with us on that. Disappointing. While gutters were being installed after closing, 12 cracked roof tiles were discovered. One of the bathroom sinks has come loose from the countertop. Hopefully it won't completely tear away and fall, causing further damage before it gets repaired. We replaced the powder room mirror which had been glued to the wall. Fortunately, we were able to remove it without breaking it, but the wall behind it was a mess. ... More

Our Sales rep was extremely helpful and kept us informed throughout the process. We felt the building took much longer than necessary, if it weren't for our Sales rep we wouldn't have known where things stood. We were out of state, once here things started progressing. We have a few issues, some response times are ok, others lacking and we are still waiting for items pointed out in the walk-through.

If you put it into perspective that 'no house is perfect' and make the decision to accept the disappointments and focus on the better, I think the overall of the house is good. I wanted to point out that in picking options process for your house was both fun and with anxiety. The two options I need to address were changing primary bedroom to a 'bow window' in which would enlarge the width of the room. My goal was to have at least 1.5 to 2 feet extended in center of the bow on the inside of the room. But by the time I discovered from the Pulte sales agent that the bow window only extended by 1 foot or less on the inside, she said she gave us the 'exterior measurements' at the time of the sale and was too late to change. The option costed us $6000 and bought me only by 1 foot or less in center of the bow! The other option is worth raising an issue was that the kitchen cabinets have option for 'full overlay' which meant the cabinets doors would install close together per Pulte sales agent. However, in reality, they didn't. The option was $1000 to have cabinets doors to install 'almost' close together. It would have been better to have them install close together for a higher price. Lastly, after you moved in and found things around inside and outside of your house either didn't look right or didn't work right. I entered these warranty items in both using their email link AND our Pulte account portal and waited for more than 3 weeks and got no response from Pulte customer care. So, I reached out to my Pulte sales agent and the customer care department responded. ... More

This is the second new home I have had in my life. While the process during the build appeared very good, with decent communication, the process following the close of escrow has been average at best. At first, there were small things like the fact that obviously the subcontractors, who are simply going from one house to the next, were more interested in getting the job done rather than taking pride in their work. Paint splatters, scratched floors, uneven drywall etc. Then, when our gas stovetop did not have any burner caps, it was obvious that our construction manager replaced them with caps that weren't the correct caps. We confirmed this by seeing our neighbors caps. The burners wouldn't light and when they did, they scorched the stove top. When I brought this to his attention, he said I would have to contact Whirlpool. Now, when reaching out for warranty work, I don't get clear communication, after spending all day waiting for an service appointment that doesn't show up the Pulte rep is out of the office and no one answers my call to the 800 number - resulting in being on hold for 20 minutes then being sent to voicemail. And, this is after a number of calls from Pulte service that treats me like I'm the problem. I'm sure Pulte has more employees than my organization of 2,500 employees, but this is not how you do business. Prior to closing, when I shared with the construction manager some of the complaints we were hearing in the community about follow-up, he chalked it up to negative people. After closing, I'm beginning to understand where the negative people were coming from. Take pride in your work and serve your customer, even after they've closed escrow. ... More

Sales department was great in all aspects especially in follow up. Building team was helpful however Customer Care is not very responsive and follow up very very poor. We do enjoy the styling of our house and location and glad to be here.

Although our inspector said that for a Pulte home ours was above average we still had lots of issues. Shortcuts were taken, poor workmanship, and lots of waiting for warranty services (not with contractors but Pulte coordination). I felt that we were coerced into giving good ratings because staff told us that their jobs were tied to it and in one instance we were told that if we couldn't give a rating of 10, not to rte them at all. WHAT??

It would be beneficial to buyers if it was explained that you have to put at least another 30 - 40 grand just for landscaping, blinds, refrigerator, washer and dryer. That you make sure you look at everything during the walk through. Don’t sign off on the premium house before that. Hold your breath getting someone out to fix something in your premium home. The neighbors are nice the setting beautiful. I would have been happier to just pay $50000 more for the home and had everything done ready to go.

Except for the upgraded HVAC the quality of our 2023 home is not as good as our original 2007 Del Webb home in SCFestival.

We had to trade for a spec home as the house we chose would not be ready as promised. Our lease was up and rent without a lease was an additional $800 a month. So I did not get my farmhouse sink and a couple of other upgrades I selected. But we do like the home we ended up with.

They rushed with the house to get it done with the quick move in homes and did not pay close attention to details.

Still waiting for repairs scheduled for late Oct. Dish washer doesnt dry the dish's, Whirlpool

Had issues at the end of the process.