Del Webb Reviews in Phoenix Mesa, AZ

I’ll preface this by first saying we love our house, lot location and the community. As for home buying experience with Pulte, can’t say the same. Once purchase agreement was signed our salesperson Mike turned into a ghost. “Zero” communication from him and rarely returned calls or emails. Construction team not much better with lack of communication seeming to be a common thread within the Pulte organization. We were given a window of 3 months for home completion (Feb/March/April of 2022) and did not close until June 17th. Little to no communication from Louie (construction super) regarding the delays and salesperson Mike says “I’m just the sales guy” when we asked him for closing updates. So the 2 plus months that Pulte was late on delivering what was in writing in purchase agreement coupled with only getting 2 weeks notice on closing date, has cost me thousands of dollars in higher interest rate, short notice travel costs and lost time away from work. What did Pulte do about any of that……..NOTHING!!! Had they delivered on the house when they said they would (in writing), I could have locked an interest rate almost a full 2 % below where we ended up. Bottom line is Pulte Homes and Pulte Mortgage has done a magnificent job of creating a culture within their organization that lacks any sense of customer service or communication. ... More

Del Webb fell short at the end to finish everything, we still have issues that haven't been completed

Even though it took a year we are moderately satisfied. The quality is ok but nothing to write home about. We lived in a new rental during the building process that had better quality then our new home. We have grout missing, scratches in our countertops and are still waiting for our drawer pulls, we are happy to live in our community but at a price of mediocre quality home.

I always heard great things about Pulte homes but never lived in one. Now that I own one and see the homes around me being built I have a different opinion. I don't understand why Pulte would use flat paint on the inside of the house. Also, the sides and bake of the house only have one or two panels of wood before the foam ,chicken. wire and stucco are applied. I am able to use a sharp object and with enough force poke it straight through the wall from the outside into the inside. Our electrical system is not operational in some parts of the home. We're in a great housing market and Pulte should benefit from this boom but not at the expense of the new home buyer. ... More

Love the design - Took longer than what was conveyed to me - No repairs have been done - finish work less than sub par

Ok house did inspection lots of things need to be fixed

While we completely understand the issues with labor and materials in this current environment, we don't understand why we were not proactively kept informed regarding delays. Unless we contacted our construction supervisor and pressed him for information, we were not informed about any changes in the schedule. There were too many things left undone in the house at closing.

Be ready for a slow build

We would highly ask for Elaine if you're interested in this community. She is absolutely fantastic. Communication was great and she even sent us pictures of the build progress since we live out of state. Elaine is 5 stars!!! Everything about the community is top notch. The home designs are very good and there's plenty of options to get exactly what you want. So all that is 5 stars. It took awhile to complete the home from purchase to getting our keys, but due to covid, with materials and labor issues, we understood and it didn't bother us so beware it could take 8-10 months from start to finish. So the reason for our 3 star overall rating, is the lack of getting our walk through items fixed. In talking to our neighbors it's a common thing. Most of our walk through punch list were due to drywall, paint and overall cleanliness issues. We did a pre-walk and created the punch list with our super. We got our keys 4 days later and virtually nothing was done. You would think Pulte would have these trades scheduled after the pre-walk to address the issues as I'm sure they are the most common ones. Our master walk in shower glass wasn't installed until the following week. We still don't have our dishwasher, they did put in a temporary one, but it's terrible. We have heard nothing from Pulte at all. The work crews next door damaged our stucco on two of our patio posts and they still aren't repaired. We had to send in our own punch list to the super, he said they'll work on it. We haven't heard back. So it's very frustrating with the lack of communication and lack of repairs being addressed and scheduled. We would recommend buying in this community, but you have to have a lot o fpatience. ... More

Slow response to take care of punch list items after closing.

The builder needs to take more time and making sure that the home is in good working order, before handing over to the homeowner. They need to hire more staff on the Job Sites to insure that this happens. We are now hiring an Inspector to make sure that this house has been built propertly .

We bought during covid, so things were definitely different. I don’t think the design center was very helpful when it came time to pick things out. Good thing I brought my daughter with. I thought the quality of the build could have been better. The painters were the worst, still finding paint drips to this day. Good idea to make weekly visits to check on progress, with covid and living in another state this was difficult for us. Our sales consultant and field manager were great to work with, unfortunately the field manager left a month after we moved in.

We found that the truth was not spoken very often

I am very disappointed in the lack of pride or workmanship in the house. We have many ongoing issues to be corrected. Some of which are out of square walls which they will not correct. Hardwood flooring that was damaged and has been repaired twice only to be damaged even more while repairs happened. Many blemishes in the texturing and pour drywall finishing including a huge gap above one door that appeared it was just hammered out. Some electrical issues that were not correctly wired. Chipped granite countertop that was repaired but still looks poor. Cabinets with many dings and scratches and very poor adjustment of doors. A bath tub creeks each time there is movement inside of it. A poorly designed hot water system that means even on full hot it is barely hot enough to have a shower. There is some poor planning and design of the home with such things as poor placement of electrical outlets and placement of a doorbell which cannot be heard through most of the home. My general opinion is that there are so many homes being built that the trades really don’t care about the quality ... More

Disappointed in some of the quality in materials and absolutely the lack of attention to detail. So many defects that have to be corrected but I guess it is worth it to Pulte on how fast the subcontractors get in and out??

Great up to the closing but after that customer service to handle punchlist items is very poor. Vendors no-show appointments and continually delay repairs. Quality control in several areas is lacking.

Always check the property thoroughly when taking the keys, there was quite a few cosmetic issues when we were given the keys.

Mediocre for these reasons. Here are some of many after move in. Floors, counters filthy on move in and was promised it would be cleaned during walkthrough. Leaking plumbing after day one. After a month they still have not cleaned all the paint splatter and epoxy globs they left on tile floor. Cracked tile, glass scratches, missing outlet covers, sink drain stoppers not working, obviously out of line can lights… Here is the low down. DelWebb/Pulte is a production builder. They claim quality but supervisors do not do quality control so you are depending on quality sub-contractors they use. Then you are responsible for identifying problems, which will be many, scheduling the subs, burning a lot of your own time to make things right that should have been taken care of by DelWebb/Pulte. They bank on you not identifying problems and heard many stories of extremely difficult subs from neighbors. They try to wear you down. I highly recommend getting a professional home inspection in first week of move in. Inspector found some serious problems with my roof and other structural stuff I would not have found myself. Just don’t expect the level of quality they claim. It’s average quality and you will have to burn your own time to make things right. ... More

We knew post pandemic that building a new home in Arizona was going to be a challenge. It was worse than anticipated. We decided to take a chance and pay the inflated price for the house and the “upgrades”. A 9 month build turned into 15 months. The quality during the build was average, too many things to list. The finish quality is average at best, poor drywall, texture and very poor interior and exterior paint.

The home was very dirty upon moving in! And we were told it was a construction clean, your cleaning crews need a lot of help! Also not very good at getting back to handle issue.

Our home was 3 months delayed from when the closing was initially scheduled. Overall, we are pleased with our home. There are several things that need repaired and completed. The process to get these things done is extremely slow. We’ve been trying for two months now and nothing has been done. Some of the finish work is questionable. You can tell that the sub-contractors are in a hurry and make lots of mistakes. I’ve counted over 50 drywall mistakes throughout our home. Many missed painting spots and paint on floors, cabinets, trim, etc. The baseboards have several installation issues as well.

I enjoyed working with the Pulte team to purchase our new home. Once we were in and looked around closely, I was disappointed to find things like the paint quality and some of the fixtures were not very good at all. I wish the builder would have used much less water in the paint and upgraded things like the water connects for the sinks and toilets, as well as the towel racks and toilet paper holders.

very poor repair service wont return calls

After our purchase and final walk through we found some issues we didn't see during the final walk through. Our bad, I admit. But when they are clearly the result of poor workmanship/installation/attention to detail, they should still be corrected. All we got was "you should of noticed it during your walk through"

I had expected a much better quality home from Pulte and was disappointed in the quality issues found upon move in.