Del Webb Reviews in Phoenix Mesa, AZ

Interior doors, handles, windows, bath & kitchen fixtures, interior paint for a base plan are lowest quality and would predict would have to replaced after warranty. You are not really given options to choose interior paint beside color. The stage management system is frustrating. There should be a point person from start of build until the first year after closing. At each stage it seemed the home buyer was starting over.

The home was very dirty upon moving in! And we were told it was a construction clean, your cleaning crews need a lot of help! Also not very good at getting back to handle issue.

Decent house for the cost but workmanship was average or below. Interior painting was terrible. The quality of paint and application was rough. Sloppy exterior work and cement stains were all over the pavers. Repeated calls to our construction supervisor were basically ignored or excuses were made with no action. From the beginning, our salesman was attentive, but after we paid in full he went silent with very little communication as to our concerns over details.

Our home was 3 months delayed from when the closing was initially scheduled. Overall, we are pleased with our home. There are several things that need repaired and completed. The process to get these things done is extremely slow. We’ve been trying for two months now and nothing has been done. Some of the finish work is questionable. You can tell that the sub-contractors are in a hurry and make lots of mistakes. I’ve counted over 50 drywall mistakes throughout our home. Many missed painting spots and paint on floors, cabinets, trim, etc. The baseboards have several installation issues as well.

When problems became more obvious after closing the response from the customer service group is non-existent. My front porch floods and has standing water on it for days after a rain or when trying to wash off dust. I first put in a ticket at the end of March and 3 times since then and still no response. My garage trim is pulling away from stucco and no response. I can now put my entire hand behind it. I am now hiring an inspector who supposedly has good luck getting Pulte to respond to his lists. More small problems coming up but it is too frustrating to deal with the paperwork so will let the inspection service deal with it. After owning a Del Webb home 26 years in Las Vegas I am very disappointed with the lack of customer service here ... More

Feels more like my entry level home buying experience. Not the same as the Pulte build I had a few years ago in Las Vegas

I enjoyed working with the Pulte team to purchase our new home. Once we were in and looked around closely, I was disappointed to find things like the paint quality and some of the fixtures were not very good at all. I wish the builder would have used much less water in the paint and upgraded things like the water connects for the sinks and toilets, as well as the towel racks and toilet paper holders.

I signed with lots of outstanding issues, but didn't want interest rates to increase. Issues include lack of electricity to appliances, holes in walls, doors not closing or locking, etc. The list is 20+ items long.

My new home and my experience has been good, but I am one of the lucky ones. Other homeowners on my block and in my area are having nightmare types of issues due to the poor craftsmanship of the trades used to build these homes. Drywall issues. improper countertop installation. damaged cabinets. Poor tile installation. And mostly poor response from the manufacture.

The sales process was great, and we were kept in the loop during the build. The closing date came unexpectedly as I was told we would be closing much later in the month. The house was not ready for the walkthrough. Doors were still being hung and the house was not finished for our inspection. We're 6 weeks post-closing and 4 weeks after moving in. Customer Care is just now starting to address our issues.

very poor repair service wont return calls

Delays.. blaming COVID still. Always using the phase this is not a custom home.. great I get that but this is an expensive home that should have quality cabinetry.. Pulte choose the LOW end on the cabinets and it shows.. biggest complaint is with oak craft cabinets.. and the grout used in showers not matching.. where should you spend you money in the kitchen and bath!! Why cut cost there only to have to come back and fix it.. why not do it proper the first time.. I believe you should stop selling homes and fix the existing properties you have on the books. It would go along In customer care

Many issues will left unresolved I truly feel the home is not finished

After our purchase and final walk through we found some issues we didn't see during the final walk through. Our bad, I admit. But when they are clearly the result of poor workmanship/installation/attention to detail, they should still be corrected. All we got was "you should of noticed it during your walk through"

It was very hard to get timelines, status of close date, status of our home, why homes bought after ours were closing weeks before us, etc from project managers. Difficult when we had three project managers. Lack of response when work orders submitted for problems with the house. Final home will be beautiful, when problems resolved. Floor plan is perfect for us.

Overall the quality of the new home is average, which is better than expected considering the shortages of materials and labor. But there was, and continues to be, no communication both during and after the build process. I would not go through the new home purchase process again.

I had expected a much better quality home from Pulte and was disappointed in the quality issues found upon move in.

We are still waiting for a list of things to still be done or finish being completed. We have been in our house 3 months and still can’t get all of these things completed. The tile and grout job was so sloppy and the paint job was even worse. There is paint all over my light fixtures, hardware and baseboards. I love my house, but I really wish the quality that we saw in the model homes is what we would have received.

Issues/deficiencies identified at closing are not addressed (and in some cases still not addressed 45 days later). The customer service team takes too long to correct serious issues (badly leaking faucet) if it is deemed to be a non-emergency. The builder is too quick to direct you to their Customer Service group once the keys are handed over. A little flexibility and maybe a short grace period after possession would go a long way and be beneficial. An example, window screens that are delivered (but not installed) should NOT be a customer service issue.

Review model, sell you a lot, make you "bid" as they timely release to drum up price. Overcharge for any upgrades. Have you pay... and then communication is like a ghost. Promise 45 day notice of completion... delay, delay and give only a week notice. Then get you to close based upon occupancy permit, and not deliver on promise to do final touches. Overall, a pretty poorly run operation.

They were not upfront in letting me know what I might experience during the building process. I only found out after moving in. I felt that the only thing that was important to them was to make the sale. I Talk to my neighbors an they felt the same.

I’ve got issues that were identified at COE that got pushed to warranty and nobody has addressed them. It’s been over a month since I reported the items to be fixed and no answers or updates from Pulte.

It’s clear that management is not focused on client satisfaction. There were too many issues at closing that still have not been addressed. Trying to get someone to work on the issues has been frustratingly hard.

Too many issues remained at closing (missing materials, scattered docs, one sink had no plumbing. And its taking a long time to get the work done.

We were given several dates for move in, not very good communication between the builder and us. The walk through was done on the same day as signing and several things in the home were not complete. We have been in the home for 37 days and still do not have our blinds installed, we are still missing a cabinet and draw in the kitchen and several other items that need to be fixed. It's almost as if now that the home is ours there is no communication with the builder.