Del Webb Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Del Webb.
Read all 737 verified reviews from homeowners that built a new home with Del Webb in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Del Webb an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb
has 3.9 out of 5 stars in Phoenix-Mesa Area
737 Reviews in Phoenix-Mesa Area
Del Webb in Phoenix-Mesa Area
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Customer Reviews
Not very willing to help after closing
- Anonymous
- Verified HomeBuyer
- January 23, 2026
- Buckeye, AZ
Some people were very unwilling to help with issues and questions after closing day.
Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear that you felt unsupported after closing, as we strive to continue assisting our homeowners even after move-in. Your concerns are important to us, and we regret that your experience did not meet expectations. If there are still unaddressed concerns, we'd like to learn more about them, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 2
Trustworthiness 2
Responsiveness 3
Merrill Ranch Anthem
- Debra W.
- Verified HomeBuyer
- January 22, 2026
- FLORENCE, AZ
My experience from Aaron my sales representitive to my construction manager Wesley was nothing but stellar! All the questions or concerns I may have had were handled swiftly.
Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that Aaron and Wesley provided such stellar support and addressed your questions and concerns so promptly! We truly appreciate you taking the time to recognize their efforts and are glad your experience was such a positive one! ^KH 
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Lack of attention to details
- Gabriel G.
- Verified HomeBuyer
- January 22, 2026
- Buckeye, AZ
The home in general is good not great, lack of attention to small details matters to anyone buying a new home but paint on floor, carpet, weather stripping shows lack of care taken. Anyone working on these homes should do so like they are building it for friends,family or for themselves.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re sorry to hear that the attention to detail did not meet your expectations, as items like paint, carpet, and weather stripping are important to the overall quality of a new home. We'd like to make leadership aware of your concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Daniel is the best!!!
- Arthur W.
- Verified HomeBuyer
- January 22, 2026
- FLORENCE, AZ
Some of the people that work with underwriting are a bit weak. Can't remember what they ask for, or what they received. As for underwriting it was a great mystery for them with my SSI why the money SS gross and net was different. I had to send in the same paperwork 3 or 4 times with the explanation Fed and part 1 and part 2 comes out of it. Plus it was on the paperwork I sent. Duplicating work sucks, even using a computer. Thank goodness for Daniel our builder.
Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear about the frustration you experienced during underwriting, particularly with repeated requests and explanations that should have been clear from the documentation provided. We understand how inconvenient duplicating work can be, and we regret the added stress this caused. We do appreciate you recognizing Daniel for his support throughout the process, and we’ll be sure to share your comments with our team as we work to improve communication and efficiency. ^KH ...
Total Score 2
Quality 4
Trustworthiness 3
Responsiveness 5
Me.
- Teresa P.
- Verified HomeBuyer
- January 21, 2026
- FLORENCE, AZ
The best experience ever! No pressure. Sun City agent was very helpful and so nice and friendly while being professional and knowledgeable. Once I made my decision everything fell into place in a timely and efficient manner. Couldn’t have asked for a better experience.
Del Webb responded:
Thank you for sharing your wonderful experience! We’re thrilled to hear that your agent provided helpful, friendly, and knowledgeable support without any pressure. It’s great to know everything came together smoothly once you made your decision! We truly appreciate your kind words and are so glad we could be part of such a positive homebuying journey! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Overall experience
- Joe B.
- Verified HomeBuyer
- January 15, 2026
- Buckeye, AZ
Enjoyed working with everyone involved in the buying, building and post closing process. Always friendly, attentive to questions and result driven.
Del Webb responded:
Thank you for sharing your feedback. We're delighted to hear that you had a positive home building experience with us! It's wonderful to know everyone was friendly and responsive to your questions. Congratulations on your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Attention to small details could of been used
- Beverly C.
- Verified HomeBuyer
- January 15, 2026
- Buckeye, AZ
There were a lot of small details that were missed in the house, when going through the final closing we were not shown what all the outlets were for, garage door is making large knocking noises now and not getting answers on getting it fixed and the GFI outlets have been nothing but issues
Del Webb responded:
Thank you for sharing your feedback. We’re sorry to hear that several details were missed at closing and that you didn’t receive a full explanation of the outlets and home features. Ongoing issues with the garage door noise and GFI outlets are understandably frustrating. We appreciate you bringing this to our attention and would welcome the opportunity to follow up so these concerns can be properly addressed. Can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 4
Great cross country buying experience
- Lyle W.
- Verified HomeBuyer
- December 15, 2025
- FLORENCE, AZ
Efficient. Great communication from financial and build side of the equation. Recommended family members to move here and they moved in last month. Great experience.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that the process was efficient and that communication from both the financial and construction teams was excellent. It means a lot that you even recommended family members, and we’re thrilled to hear they’ve moved in as well. We truly appreciate your kind words and are happy you had such a great experience! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Great experience up until house closing. Terrible communication thereafter. Untrustworthy Project Manager.
- Anonymous
- Verified HomeBuyer
- December 11, 2025
- Buckeye, AZ
Lesson learned: Never sign closing documents assuming the builder will complete promised repairs afterward, even if you're acting in good faith. We were assured that all identified repairs had been finished, but several were not. Additionally, the project manager claimed that our oven's intermittent ignition (turning on and off every 5 minutes during baking) was normal operation. However, the manufacturer later confirmed this is not normal and may pose a safety risk. It's disappointing that, two months after closing, we're still working to resolve issues that should have been fully ...
Del Webb responded:
Thank you for bringing this to our attention. We’re truly sorry to hear that several repairs promised before closing were not completed and that concerns were dismissed despite later being confirmed as abnormal. We appreciate you bringing this to our attention and want to escalate this to our leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 3
Quality 2
Trustworthiness 1
Responsiveness 1
Smooth new home purchase
- Steven W.
- Verified HomeBuyer
- December 09, 2025
- FLORENCE, AZ
Great home for money spent. Overall a good experience. A few issues. Issues were addressed and corrected in a timely manner. Construction manager is great to work with. Really like all of the upgrade options Pulte offers. A really nice neighborhood to live in.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that you feel your home offers great value and that your overall experience was positive! It’s wonderful to know that any issues were addressed quickly, your construction manager was great to work with, and you enjoyed the upgrade options available. We’re thrilled that you’re enjoying the neighborhood, and we’re here for you anytime you need support! ^KH ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Three star review at best
- Barbara H.
- Verified HomeBuyer
- November 13, 2025
- Buckeye, AZ
I have a window blind that has not worked, new construction, since the day I moved in. My construction manager, Steve, told me that he knew it was broken before I moved in. It's now almost 2 months later and still not fixed! He wanted me to give him a good review in the beginning so I did. But after that I have not heard from him once. He passed my name and problems off to someone else who then passed them on to someone else. The last person, Sheree, has been trying to help but it's been a very long process with not much success. I have waited at home 4 different times for a total of 15 ...
Del Webb responded:
Thank you for taking the time to share your experience. We’re truly sorry to hear about the ongoing issues with your window blind and the lack of timely communication and follow-through. This is not the level of service we strive to provide, and we understand how frustrating it must be to wait multiple times without resolution. We'd like to make leadership aware of this situation, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
BRIAN WITH PAULTY HOME BUILDERS
- Timothy G.
- Verified HomeBuyer
- November 13, 2025
- Buckeye, AZ
I’ve Been So Very Impressed With BRIAN MY CONSTRUCTION SUPERVISOR!!He’s UNBELIEVABLE.!!! He Responds To ALL of My Calls IMMEDIATELY & His SOLUTION SKILLS ARE AT THE TOP. I Was a Carpenter Superintendent For a Very Large Company So I Know What I’m Talking About. Thank You Del-Webb & ESPECIALLY BRIAN WITH POULTY BUILDERS!!
Del Webb responded:
Thank you for your wonderful feedback. We’re thrilled to hear how impressed you’ve been with Brian! His responsiveness and problem-solving skills are qualities we’re very proud of, and it means even more coming from someone with your construction background. We truly appreciate you taking the time to share your experience! ^KH ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Home Owner
- Steven W.
- Verified HomeBuyer
- November 10, 2025
- Buckeye, AZ
Elaine in the sales office was great and Nate in the loan office was also great. As for the house being ready at close it was right down to the wire. The house looked clean on top but wasn’t that good once we started looking around.There was a lot of talk but not much getting done and things we bought up that needed attention were not finished.
Del Webb responded:
Thank you for taking the time to share your feedback. We’re glad to hear that Elaine and Nate provided great service and support throughout your homebuying process! We’re sorry, however, that your home wasn’t fully ready at closing and that some details were overlooked. We would like to resolve your unaddressed concerns, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 5
Quality 4
Trustworthiness 4
Responsiveness 2
Pulled mortgage was bad for us
- James J.
- Verified HomeBuyer
- November 06, 2025
- FLORENCE, AZ
Entire experience was awesome except for one.. I would NEVER recommend pulte mortgage to anyone. I logged 7 calls with not one return call. That part was terrible
Del Webb responded:
Thank you for sharing your feedback. While we're glad to hear overall, your experience was positive, we're sorry to hear about your experience with our mortgage teams. We'd like to make leadership aware of your experience, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 5
Disappointed
- Diane C.
- Verified HomeBuyer
- November 06, 2025
- FLORENCE, AZ
Make sure you get all your questions answered during the process. Do some research.
Del Webb responded:
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We'd like to learn more about your experience and help in anyway, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 2
Trustworthiness 3
Responsiveness 4
People that stood out in customer service
- Terry L.
- Verified HomeBuyer
- November 06, 2025
- Buckeye, AZ
We worked with Michael from the sales office. He was outstanding and we had built a relationship with him from when we started looking a year and a half ago. Steve was great at addressing issues in our walk through. Sheree has been a joy to work with and on top of her game.
Del Webb responded:
Thank you for sharing your experience. We’re glad to hear that Michael, Steve, and Sheree made your homebuying process smooth and enjoyable! It’s great to know their communication and attention to detail helped everything go well from start to finish. Congratulations on your new home, welcome to the community! ^KH ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
There still a builder who treats you like an individual while building your forever home.
- David L.
- Verified HomeBuyer
- November 06, 2025
- FLORENCE, AZ
We built a new house from the dirt up at Sun City Anthem @ Merrill Ranch. The experience and build quality was excellent. The materials and technology used are the very latest. The design center provides a vast number of choices to make your home your own. And the construction supervisor assigned gets to know you personally and was a super responsive resource throughout the process. Of course, like most new homes, the base pricing is deceptively low requiring at least +50% in upgrades to get to the house you want, but the end purchase price is competitive. Del Webb (part of Pulte) also ...
Del Webb responded:
Thank you for sharing your experience. We’re thrilled to hear that your homebuilding journey was smooth, personal, and supported by a responsive construction team! It’s great to know you enjoyed the design options, quality materials, and flexibility throughout the process. We truly appreciate your recommendation and are so happy you’re enjoying your new home! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The best new home buying experience!
- Laura T.
- Verified HomeBuyer
- November 05, 2025
- FLORENCE, AZ
Well-built home and we are very pleased with the entire process. David, our construction manager, knows what people experience when they move into a new home & having that knowledge has certainly made our lives so much better. He is a rarity in the home construction business. Our sales consultant, Nicolette, promptly answered numerous questions prior to deciding to purchase here. As well as during our buying process. Barbara, at the sales center was awesome while we were moving into our home.
Del Webb responded:
Thank you for taking the time to share your feedback with us. We’re thrilled to hear that you’re pleased with your new home and that the entire process went so smoothly! It’s great to know that David’s experience, Nicolette’s responsiveness, and Barbara’s support all made such a positive difference along the way. Congratulations on your new home, welcome home! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Happy
- Gregory R.
- Verified HomeBuyer
- October 22, 2025
- FLORENCE, AZ
We have built before and this process was very timely and easy.
Del Webb responded:
Thank you for taking the time to share your feedback. We're thrilled to hear that you found your homebuilding process to be very timely and seamless! Congratulations on your new home, welcome to the community! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Experience with Pulte Homes.
- Mark G.
- Verified HomeBuyer
- October 16, 2025
- Buckeye, AZ
Our home purchase with Pulte and Del Webb went very smoothly and dealing with the builder was uneventful. The dealing with the construction person for the walk-thru was informative and all requested items to be handled before closing and move-in were taken care of as was promised. We would not hesitate to recommend Pulte and Del Webb.
Del Webb responded:
Thank you for taking the time to share your feedback. We're delighted to hear that your homebuying process was smooth and seamless! It's great to know that your construction manager was informative throughout the process and resolved all of your concerns. We appreciate your kind words and your recommendation, enjoy your new home! ^KH ...
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
All in all very good
- Joel L.
- Verified HomeBuyer
- October 11, 2025
- Buckeye, AZ
We ended up having two builders. The first one was fantastic and communicated all the time sending pictures along the way. After about a month we had a second builder who didn’t communicate at all. Wasn’t the end of the world as others we know in the community sent pictures. The house is very nice and we have been switching out cheep items that were part of the house like tolet seats and facets. There were two issues with the home. The biggest was the master shower is leaking really badly. This was brought up by our independent inspector. Though we were told, by the builder who didn’t ...
Del Webb responded:
Thank you for taking the time to share your experience with us. We're glad to hear that your overall homebuilding process went well and that you’re happy with your new home! However, we’re sorry to hear about the communication challenges and the delay in addressing your shower issue. We would like to escalate your concerns to our leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 2
New Home experiences so far
- Michael N.
- Verified HomeBuyer
- October 10, 2025
- FLORENCE, AZ
Since moving in we have had issues w doorbells not working and light to our outside address not lighting up. We have sent several texts and told an electrician would be by to fix it. That has not happened for at least 3 wks.
Del Webb responded:
Thank you for bringing this to our attention. We're truly sorry to hear about your experience with your doorbell and lights outside your home. We'd like to escalate your concerns to leadership for their review, can you please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information? Thank you again. ^KH ...
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 1
New house purchase
- Joseph N.
- Verified HomeBuyer
- October 09, 2025
- Buckeye, AZ
Excellent experience from sales to delivery said what they were going to do and delivered. Michael very responsive and helpful throughout the process. He’s a superstar!
Del Webb responded:
Thank you for sharing your feedback. We’re thrilled to hear that Michael and our team provided such a responsive and helpful experience! We appreciate your kind words, enjoy your new home! ^KH
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
New Resident Homeowner
- Mark B.
- Verified HomeBuyer
- September 06, 2025
- Buckeye, AZ
The process of choosing our lot, decorating, building, and financing our new build home was very exciting and a great experience, so during that time I would have gladly recommended (and did) DelWebb/Pulte to others. However, now that we have moved into our property it has not been a very good experience. Construction crews building other houses around us start at a very early 6:00am almost every day (sometimes even a little earlier), including Labor Day. They also constantly play loud music while working - which is rude, inconsiderate and annoying - as well as against Pulte Construction's ...
Del Webb responded:
Thank you for taking the time to share your experience. We’re glad to hear your homebuilding process was a positive experience, but we’re truly sorry to learn about the challenges you’ve faced since moving in. We understand how disruptive early morning construction noise, loud music, and incomplete workmanship can be, and this is not the experience we want for our homeowners. We’d like the escalate your concerns to leadership, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 1
Quality could be better
- Kory R.
- Verified HomeBuyer
- September 04, 2025
- Buckeye, AZ
The quality of the people is great, very friendly and welcoming. We had the whole interior of our home repainted and some drywall repaired, we paid out of pocket for that. We still have an exterior wall that needs paint also. I do not believe the house was cleaned after construction, I am still finding drops of paint on countertops and dust that should have been cleaned prior to us moving in. But I will say overall so far we love our house I just wish there was a little more attention to detail.
Del Webb responded:
Thank you for taking the time to share your feedback. While we're glad to hear that overall, you are loving your new home, we're sorry to hear that you are unhappy with attention to detail in your home. We appreciate your feedback and insights as it helps us improve our services. Congratulations on your new home, let us know if there's anything we can do! ^KH ...
Total Score 5
Quality 3
Trustworthiness 5
Responsiveness 3
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