Del Webb Reviews in Phoenix Mesa, AZ

A bidding process to pay extra for building lots should have been a warning sign. Very little contact from Pulte construction during the building process. I can understand it’s a difficult time to build with Covid, labor and material shortages. But after a big rush to meet their closing date at the end of the building process, we cannot get anyone from Pulte customer support to return calls or follow up on issues that need to be fixed. What good is a home warranty if there is no response to calls? I left voice messages three days in a row on the Pulte Cutomer Support line. The answering system message states they will return a call by the end of the day. Never got a call back. I sent emails several days in a row. A week later I got a response to my first email asking for a more detailed punch list. Emailed that a week ago and have not received any response yet. A neighbor had water running from a faucet that would not shut off. Pulte customer service told them that was not a priority and someone would be out in a week or so to fix it. What? Plumbing that does not work is not a priority? Sun City Festival looks like it might be a good community, after the house issues are fixed. ... More

Not responsive to any issues after closing and the home is built. Very disappointed that we can't get a response.

1: Through out the construction, no responses from the construction manager when we asked for updates and concerns. 2: Rescheduled 2 times for Closing because of their lack of coordination, timiming of completion and scheduling. 3: Staying in the hotel for 21 days because of their scheduling mistake caused us to incur into unexpected expenses. Yet, no one seems to care. Just blame COVID.

Apparent inexperienced workers and poor quality control, coupled with unqualified field managers

We had no appliances or air conditioner on our final walk thru before closing. We were asked to come back to meet our Field Supervisor the next day at 3:30 to go over the appliances with him. When we returned it appeared nothing was done. Our Field Supervisor didn’t show for over 2 hours. Then he said he didn’t say appliances would be there. The air conditioner wasn’t installed until after we signed for closing. It felt uncomfortable to say our home was complete when it wasn’t, but based on our contract, we had to sign. Everything turned out & we closed on time. Our house is nice!! We’ve only had some touch up paint done as warranty & he did a good job but made it clear that our expectations were too high & we should be doing much of it ourselves. We were charged $950 for grab bars in our showers, they are laying on our closet floor, still not installed. We feel grateful for our overall experience. Our Field Supervisor appeared overworked & set up for disappointing the customer. A person can only do so much. The homeowners after us we’re running into late closing & more frustration then we had so we felt fortunate overall! ... More

Since the purchase poor customer experience - non-responsive - outstanding issues have not been resolved since the initial walk-thru and remain today.

They call the walk through a celabration but it was anything but a celebration. The walk through should be when the home is 99% complete, but there was several things that needed to be addressed. The day we got our keys was another disappointment. We were supposed to get keys at 1 pm, then it was changed to 3 pm, finally at 5 pm we got keys and it was the end of the day and the construction manager was ready to go home. We told them to take there time, because we were not on a time schedule. We just wanted a finished home that was clean. When we came back the next day the floor looked terrible it had grout haze everywhere. There was sheetrock dust on top of the trim work and electrical cover plates. You could see the sheetrock seams on the ceiling, I had to vacuum the entire house, there are several dings on the trim work. ... More

The closing "celebration" walk-through was a joke and a huge disappointment. I would have been embarrassed to present the home in the condition it was in and call it a final walk through. The home was in absolutely no condition to hand over to us as owners. It seemed that the construction crew was walking out the back door as we came in the front door.

After you sign on the dotted line and home closed. Good luck getting anything repaired that is on your 30 day list. AWFUL!!! It has been a nightmare. My thermostat was wired wrong months to get fixed. Still not completely fixed as they need to go in and adjust vents as it does not evenly distribute air flow and little devices that are suppose to do that do not work. Patio door you have to lean in to close and they say that is normal NOT Still fighting to get that replaced The door is not square. They blame the concrete people. Tired of fighting I own a new home it should be one. Stucco has cracks and small holes in area. They came out once and fixed couple and left all the rest that were marked with blue tape. Stucco all over covers for electrical outside. Still waiting on new ones for that. Stucco appmnt still not complete Tile in shower needs to be replaced as defective. Still waiting on that. They blamed plumber. I can go on and on with repairs that have still not been completed You get the idea I am not going to list all things that need fixing. I moved in end of October we are not beginning of February and still waiting for repairs to be completed. Once you sign on the dotted line they are done with you and get frustrated when you call to get repairs done. I have been more than patient, been nice, but now loosing my patience. Highly recommend home inspection before you sign on the dotted line and get all fixed before you close. What was suppose to be a very exciting move has turned into LOTS of frustration ... More

Do not expect a "Quality Build"

Pulte tries to build homes too fast. Our tile floor was installed uneven, the grout was not done correctly and we had hazing all over our floors. The bottom of our cabinets were left unfinished and the outdoor cement work had footprints all throughout it.

Lot initially was laid out incorrectly. Two managers/superintendents were fired/replaced during the building. Impossible to coordinate any problems between design and building. No one could correct a mistake in number of lights in one bedroom. Design center rep would not respond to phone calls or emails. Building site was a disgusting mess most days.

Disappointed in the quality of the build. They would rather re-do things 3 times badly than get it right the 1st time. We're in the home just over two months now and are still waiting to get things corrected due to Covid 19 issues and shear volume of other on-going construction. We did get the lot we wanted but at a very hefty premium. I guess time will tell if we made a good choice to move here.

We love your new home in SC Festival BUT as of today, we still have NO response to our 30 day "fix it" list - we are 70 days+ since moving in. We followed your rules & payments made but the rules don't apply to you! Get moving Pulte. Your excuses are not working.

Moved in on March 20th. We have a long list of unresolved punch list items that no one is addressing. Covid is not a valid excuse for poor customer service.

Spent all morning for no show repairs or someone else’s fault? Multiple calls to schedule repairs then not a single issue resolved. Pics of repairs not even my house as I submitted. Sent wrong service people, no show on others. Stucco although scheduled won’t repair for a year.

Poor workmanship, bad communication, after closing they are non-existent. Would not recommend Pulte as a builder.

After signing the contract and giving down payment to Del Webb there was very little communication from them. Now that we are closed and moved in it isn’t any better. We have been in the house for almost 6 weeks and haven’t been able to get anything done yet going through our warranty person for a leaking roof. We have some other warranty issues that have not been addressed yet either.

Our sales person was good to work with, knowledgeable and detailed. Construction of the home was slow, it took just over 1 year to complete. Our construction Superintendent was attentive during the build, however, Anthony has become non existent post build. The same can be said for his manager Ron. Text and emails are not answered, very unprofessional! At the suggestion of other residents of our community, we had our home professionally inspected within 30 days of moving in. To my slight surprise there are numerous defects including roof, hvac and windows/patio door. Build quality is definitely not what I consider workmanlike across the trades who built our home. In defense of Pulte, this is a sign of the times we all live in since Covid arrived. Not enough workers which results in unskilled labor working in a “ hurry up” get the job done situation. This is just my opinion of course. In our case the home has too many repair needs and should have been inspected pre-closing, and defective issues corrected. My hope is that Pulte’s warranty division is better than the build division. I do not consider myself a “whiner”, I just call em like I see em. ... More

We felt rushed thru walk thru, we are having to completely redo baseboards as they did not wipe down before painting!! We invested in nicer taller baseboards with pulte, they were completely trashed!! The glass doors going into office are completely scratched on both doors, glass completely scratched!! Overall the finishing work is very poor! We mentioned to CM and the person who come in only made them worst! The outdoor light doesn’t work! After you do walk thru, they ignore you!! We’ve made several calls to number given and they don’t return your calls! Before we bought here we heard horror stories l, we just thought they were problem people, we now know not true! Very unhappy!!! ... More

The carftmenship on this home is terrible. the builder went as cheap as is could and stay in codei

Pulte mortgage procrastinated in locking in my rate for two months resulting in the interest rate jumping .625 percent, costing me over $400 a month.

Way too many issues with the work that was done. I think the time it takes to get things fixed is apart of their overall plan. Put your life on hold waiting for things to get fixed hoping you will fix them yourself. There seems to be no priority to make things right. Their preferred pool provider is as bad a Pulte homes with excuses for everything. The pool was dug in October and we still just have hole in the ground with plumbing and electrical complete. This is our third Pulte home and has been the worst experience.

Buyers beware about customer service after closing, I am still waiting for my cracked in owner suit bathroom mirror that need it to be replaced since March 3,2021 till today, May 25 it has been one very frustrated dealing. Many calls with no returned call from them. No Show couple of times and yet no one seems to care about it, you have no recourse and no one helping you to solve it including my field manager ignore my called, the RESPONSIVENESS TO ISSUES is NONE EXISTENCE

Some of the people that work with underwriting are a bit weak. Can't remember what they ask for, or what they received. As for underwriting it was a great mystery for them with my SSI why the money SS gross and net was different. I had to send in the same paperwork 3 or 4 times with the explanation Fed and part 1 and part 2 comes out of it. Plus it was on the paperwork I sent. Duplicating work sucks, even using a computer. Thank goodness for Daniel our builder.