Del Webb Reviews in Phoenix Mesa, AZ

This is the second new home I have had in my life. While the process during the build appeared very good, with decent communication, the process following the close of escrow has been average at best. At first, there were small things like the fact that obviously the subcontractors, who are simply going from one house to the next, were more interested in getting the job done rather than taking pride in their work. Paint splatters, scratched floors, uneven drywall etc. Then, when our gas stovetop did not have any burner caps, it was obvious that our construction manager replaced them with caps that weren't the correct caps. We confirmed this by seeing our neighbors caps. The burners wouldn't light and when they did, they scorched the stove top. When I brought this to his attention, he said I would have to contact Whirlpool. Now, when reaching out for warranty work, I don't get clear communication, after spending all day waiting for an service appointment that doesn't show up the Pulte rep is out of the office and no one answers my call to the 800 number - resulting in being on hold for 20 minutes then being sent to voicemail. And, this is after a number of calls from Pulte service that treats me like I'm the problem. I'm sure Pulte has more employees than my organization of 2,500 employees, but this is not how you do business. Prior to closing, when I shared with the construction manager some of the complaints we were hearing in the community about follow-up, he chalked it up to negative people. After closing, I'm beginning to understand where the negative people were coming from. Take pride in your work and serve your customer, even after they've closed escrow. ... More

Sales department was great in all aspects especially in follow up. Building team was helpful however Customer Care is not very responsive and follow up very very poor. We do enjoy the styling of our house and location and glad to be here.

Although our inspector said that for a Pulte home ours was above average we still had lots of issues. Shortcuts were taken, poor workmanship, and lots of waiting for warranty services (not with contractors but Pulte coordination). I felt that we were coerced into giving good ratings because staff told us that their jobs were tied to it and in one instance we were told that if we couldn't give a rating of 10, not to rte them at all. WHAT??

It would be beneficial to buyers if it was explained that you have to put at least another 30 - 40 grand just for landscaping, blinds, refrigerator, washer and dryer. That you make sure you look at everything during the walk through. Don’t sign off on the premium house before that. Hold your breath getting someone out to fix something in your premium home. The neighbors are nice the setting beautiful. I would have been happier to just pay $50000 more for the home and had everything done ready to go.

Except for the upgraded HVAC the quality of our 2023 home is not as good as our original 2007 Del Webb home in SCFestival.

We had to trade for a spec home as the house we chose would not be ready as promised. Our lease was up and rent without a lease was an additional $800 a month. So I did not get my farmhouse sink and a couple of other upgrades I selected. But we do like the home we ended up with.

They rushed with the house to get it done with the quick move in homes and did not pay close attention to details.

Still waiting for repairs scheduled for late Oct. Dish washer doesnt dry the dish's, Whirlpool

Had issues at the end of the process.

I’ll preface this by first saying we love our house, lot location and the community. As for home buying experience with Pulte, can’t say the same. Once purchase agreement was signed our salesperson Mike turned into a ghost. “Zero” communication from him and rarely returned calls or emails. Construction team not much better with lack of communication seeming to be a common thread within the Pulte organization. We were given a window of 3 months for home completion (Feb/March/April of 2022) and did not close until June 17th. Little to no communication from Louie (construction super) regarding the delays and salesperson Mike says “I’m just the sales guy” when we asked him for closing updates. So the 2 plus months that Pulte was late on delivering what was in writing in purchase agreement coupled with only getting 2 weeks notice on closing date, has cost me thousands of dollars in higher interest rate, short notice travel costs and lost time away from work. What did Pulte do about any of that……..NOTHING!!! Had they delivered on the house when they said they would (in writing), I could have locked an interest rate almost a full 2 % below where we ended up. Bottom line is Pulte Homes and Pulte Mortgage has done a magnificent job of creating a culture within their organization that lacks any sense of customer service or communication. ... More

Del Webb fell short at the end to finish everything, we still have issues that haven't been completed

Even though it took a year we are moderately satisfied. The quality is ok but nothing to write home about. We lived in a new rental during the building process that had better quality then our new home. We have grout missing, scratches in our countertops and are still waiting for our drawer pulls, we are happy to live in our community but at a price of mediocre quality home.

I always heard great things about Pulte homes but never lived in one. Now that I own one and see the homes around me being built I have a different opinion. I don't understand why Pulte would use flat paint on the inside of the house. Also, the sides and bake of the house only have one or two panels of wood before the foam ,chicken. wire and stucco are applied. I am able to use a sharp object and with enough force poke it straight through the wall from the outside into the inside. Our electrical system is not operational in some parts of the home. We're in a great housing market and Pulte should benefit from this boom but not at the expense of the new home buyer. ... More

Love the design - Took longer than what was conveyed to me - No repairs have been done - finish work less than sub par

Ok house did inspection lots of things need to be fixed

While we completely understand the issues with labor and materials in this current environment, we don't understand why we were not proactively kept informed regarding delays. Unless we contacted our construction supervisor and pressed him for information, we were not informed about any changes in the schedule. There were too many things left undone in the house at closing.

Be ready for a slow build

We would highly ask for Elaine if you're interested in this community. She is absolutely fantastic. Communication was great and she even sent us pictures of the build progress since we live out of state. Elaine is 5 stars!!! Everything about the community is top notch. The home designs are very good and there's plenty of options to get exactly what you want. So all that is 5 stars. It took awhile to complete the home from purchase to getting our keys, but due to covid, with materials and labor issues, we understood and it didn't bother us so beware it could take 8-10 months from start to finish. So the reason for our 3 star overall rating, is the lack of getting our walk through items fixed. In talking to our neighbors it's a common thing. Most of our walk through punch list were due to drywall, paint and overall cleanliness issues. We did a pre-walk and created the punch list with our super. We got our keys 4 days later and virtually nothing was done. You would think Pulte would have these trades scheduled after the pre-walk to address the issues as I'm sure they are the most common ones. Our master walk in shower glass wasn't installed until the following week. We still don't have our dishwasher, they did put in a temporary one, but it's terrible. We have heard nothing from Pulte at all. The work crews next door damaged our stucco on two of our patio posts and they still aren't repaired. We had to send in our own punch list to the super, he said they'll work on it. We haven't heard back. So it's very frustrating with the lack of communication and lack of repairs being addressed and scheduled. We would recommend buying in this community, but you have to have a lot o fpatience. ... More

Slow response to take care of punch list items after closing.

The builder needs to take more time and making sure that the home is in good working order, before handing over to the homeowner. They need to hire more staff on the Job Sites to insure that this happens. We are now hiring an Inspector to make sure that this house has been built propertly .

We bought during covid, so things were definitely different. I don’t think the design center was very helpful when it came time to pick things out. Good thing I brought my daughter with. I thought the quality of the build could have been better. The painters were the worst, still finding paint drips to this day. Good idea to make weekly visits to check on progress, with covid and living in another state this was difficult for us. Our sales consultant and field manager were great to work with, unfortunately the field manager left a month after we moved in.

We found that the truth was not spoken very often

I am very disappointed in the lack of pride or workmanship in the house. We have many ongoing issues to be corrected. Some of which are out of square walls which they will not correct. Hardwood flooring that was damaged and has been repaired twice only to be damaged even more while repairs happened. Many blemishes in the texturing and pour drywall finishing including a huge gap above one door that appeared it was just hammered out. Some electrical issues that were not correctly wired. Chipped granite countertop that was repaired but still looks poor. Cabinets with many dings and scratches and very poor adjustment of doors. A bath tub creeks each time there is movement inside of it. A poorly designed hot water system that means even on full hot it is barely hot enough to have a shower. There is some poor planning and design of the home with such things as poor placement of electrical outlets and placement of a doorbell which cannot be heard through most of the home. My general opinion is that there are so many homes being built that the trades really don’t care about the quality ... More

Disappointed in some of the quality in materials and absolutely the lack of attention to detail. So many defects that have to be corrected but I guess it is worth it to Pulte on how fast the subcontractors get in and out??

Great up to the closing but after that customer service to handle punchlist items is very poor. Vendors no-show appointments and continually delay repairs. Quality control in several areas is lacking.