Del Webb Reviews in Phoenix Mesa, AZ

Interior doors, handles, windows, bath & kitchen fixtures, interior paint for a base plan are lowest quality and would predict would have to replaced after warranty. You are not really given options to choose interior paint beside color. The stage management system is frustrating. There should be a point person from start of build until the first year after closing. At each stage it seemed the home buyer was starting over.

Decent house for the cost but workmanship was average or below. Interior painting was terrible. The quality of paint and application was rough. Sloppy exterior work and cement stains were all over the pavers. Repeated calls to our construction supervisor were basically ignored or excuses were made with no action. From the beginning, our salesman was attentive, but after we paid in full he went silent with very little communication as to our concerns over details.

When problems became more obvious after closing the response from the customer service group is non-existent. My front porch floods and has standing water on it for days after a rain or when trying to wash off dust. I first put in a ticket at the end of March and 3 times since then and still no response. My garage trim is pulling away from stucco and no response. I can now put my entire hand behind it. I am now hiring an inspector who supposedly has good luck getting Pulte to respond to his lists. More small problems coming up but it is too frustrating to deal with the paperwork so will let the inspection service deal with it. After owning a Del Webb home 26 years in Las Vegas I am very disappointed with the lack of customer service here ... More

Feels more like my entry level home buying experience. Not the same as the Pulte build I had a few years ago in Las Vegas

I signed with lots of outstanding issues, but didn't want interest rates to increase. Issues include lack of electricity to appliances, holes in walls, doors not closing or locking, etc. The list is 20+ items long.

Many issues will left unresolved I truly feel the home is not finished

It was very hard to get timelines, status of close date, status of our home, why homes bought after ours were closing weeks before us, etc from project managers. Difficult when we had three project managers. Lack of response when work orders submitted for problems with the house. Final home will be beautiful, when problems resolved. Floor plan is perfect for us.

Issues/deficiencies identified at closing are not addressed (and in some cases still not addressed 45 days later). The customer service team takes too long to correct serious issues (badly leaking faucet) if it is deemed to be a non-emergency. The builder is too quick to direct you to their Customer Service group once the keys are handed over. A little flexibility and maybe a short grace period after possession would go a long way and be beneficial. An example, window screens that are delivered (but not installed) should NOT be a customer service issue.

Review model, sell you a lot, make you "bid" as they timely release to drum up price. Overcharge for any upgrades. Have you pay... and then communication is like a ghost. Promise 45 day notice of completion... delay, delay and give only a week notice. Then get you to close based upon occupancy permit, and not deliver on promise to do final touches. Overall, a pretty poorly run operation.

They were not upfront in letting me know what I might experience during the building process. I only found out after moving in. I felt that the only thing that was important to them was to make the sale. I Talk to my neighbors an they felt the same.

Apparent inexperienced workers and poor quality control, coupled with unqualified field managers

After you sign on the dotted line and home closed. Good luck getting anything repaired that is on your 30 day list. AWFUL!!! It has been a nightmare. My thermostat was wired wrong months to get fixed. Still not completely fixed as they need to go in and adjust vents as it does not evenly distribute air flow and little devices that are suppose to do that do not work. Patio door you have to lean in to close and they say that is normal NOT Still fighting to get that replaced The door is not square. They blame the concrete people. Tired of fighting I own a new home it should be one. Stucco has cracks and small holes in area. They came out once and fixed couple and left all the rest that were marked with blue tape. Stucco all over covers for electrical outside. Still waiting on new ones for that. Stucco appmnt still not complete Tile in shower needs to be replaced as defective. Still waiting on that. They blamed plumber. I can go on and on with repairs that have still not been completed You get the idea I am not going to list all things that need fixing. I moved in end of October we are not beginning of February and still waiting for repairs to be completed. Once you sign on the dotted line they are done with you and get frustrated when you call to get repairs done. I have been more than patient, been nice, but now loosing my patience. Highly recommend home inspection before you sign on the dotted line and get all fixed before you close. What was suppose to be a very exciting move has turned into LOTS of frustration ... More

Do not expect a "Quality Build"

Lot initially was laid out incorrectly. Two managers/superintendents were fired/replaced during the building. Impossible to coordinate any problems between design and building. No one could correct a mistake in number of lights in one bedroom. Design center rep would not respond to phone calls or emails. Building site was a disgusting mess most days.

Disappointed in the quality of the build. They would rather re-do things 3 times badly than get it right the 1st time. We're in the home just over two months now and are still waiting to get things corrected due to Covid 19 issues and shear volume of other on-going construction. We did get the lot we wanted but at a very hefty premium. I guess time will tell if we made a good choice to move here.

We love your new home in SC Festival BUT as of today, we still have NO response to our 30 day "fix it" list - we are 70 days+ since moving in. We followed your rules & payments made but the rules don't apply to you! Get moving Pulte. Your excuses are not working.

Moved in on March 20th. We have a long list of unresolved punch list items that no one is addressing. Covid is not a valid excuse for poor customer service.

Field manager does not follow up and little to no communication Finish work ie trim and drywall finishes poor.

Don’t want to say

My new home and my experience has been good, but I am one of the lucky ones. Other homeowners on my block and in my area are having nightmare types of issues due to the poor craftsmanship of the trades used to build these homes. Drywall issues. improper countertop installation. damaged cabinets. Poor tile installation. And mostly poor response from the manufacture.

We were given several dates for move in, not very good communication between the builder and us. The walk through was done on the same day as signing and several things in the home were not complete. We have been in the home for 37 days and still do not have our blinds installed, we are still missing a cabinet and draw in the kitchen and several other items that need to be fixed. It's almost as if now that the home is ours there is no communication with the builder.

A bidding process to pay extra for building lots should have been a warning sign. Very little contact from Pulte construction during the building process. I can understand it’s a difficult time to build with Covid, labor and material shortages. But after a big rush to meet their closing date at the end of the building process, we cannot get anyone from Pulte customer support to return calls or follow up on issues that need to be fixed. What good is a home warranty if there is no response to calls? I left voice messages three days in a row on the Pulte Cutomer Support line. The answering system message states they will return a call by the end of the day. Never got a call back. I sent emails several days in a row. A week later I got a response to my first email asking for a more detailed punch list. Emailed that a week ago and have not received any response yet. A neighbor had water running from a faucet that would not shut off. Pulte customer service told them that was not a priority and someone would be out in a week or so to fix it. What? Plumbing that does not work is not a priority? Sun City Festival looks like it might be a good community, after the house issues are fixed. ... More

Not responsive to any issues after closing and the home is built. Very disappointed that we can't get a response.

We had no appliances or air conditioner on our final walk thru before closing. We were asked to come back to meet our Field Supervisor the next day at 3:30 to go over the appliances with him. When we returned it appeared nothing was done. Our Field Supervisor didn’t show for over 2 hours. Then he said he didn’t say appliances would be there. The air conditioner wasn’t installed until after we signed for closing. It felt uncomfortable to say our home was complete when it wasn’t, but based on our contract, we had to sign. Everything turned out & we closed on time. Our house is nice!! We’ve only had some touch up paint done as warranty & he did a good job but made it clear that our expectations were too high & we should be doing much of it ourselves. We were charged $950 for grab bars in our showers, they are laying on our closet floor, still not installed. We feel grateful for our overall experience. Our Field Supervisor appeared overworked & set up for disappointing the customer. A person can only do so much. The homeowners after us we’re running into late closing & more frustration then we had so we felt fortunate overall! ... More

Pulte tries to build homes too fast. Our tile floor was installed uneven, the grout was not done correctly and we had hazing all over our floors. The bottom of our cabinets were left unfinished and the outdoor cement work had footprints all throughout it.