Del Webb Reviews in Phoenix Mesa, AZ

Communication was bad. Lots of finger pointing and certain departments would not return calls Construction manager was thorough and responsive

Your initial survey was requested within 24 hours and provided no time to observe all of the workmanship deficiencies therefore all of the necessary corrections are not yet identified.

I have several items that are not working in the home at time of purchase. At closing day our Construction point person was quick to get signatures vs. letting us have a few days to move in and really review. I have submitted tickets and response to this point is slow at best.

Closed on home middle of January ,had to close per contract.House was not finished ,it is the end of March still waiting on multiple items to be done.If a home is not ready should not close.Our money is tied up and the house is not finished.

Roof tiles not mortered down, foam showing in roof eve, needs stucco, roof dryer vent installed wrong, walls in house not straight. Baseboards not straight,bath cabinet installed wrong, shelves will not stay in place, caulk not finished in bathroom and kitchen, floor outlet missing screws, some kitchen cabinets are warped, overspray on cement patio, window caulk missing, patio screen door does not slide properly, dishwasher installed improper crooked, installer just cut off one mounting bracket, too much to list all

Sales experience felt dishonest. The homesite we chose and even offered to put money down on and was promised was ours. (once it was released into inventory) Was sold a week later to someone else knowing that we had already committed to it. The explanation we were given was "My manager screwed up." Since then we spoke to the people who bought our lot and they shared with us that their sales women told them that they better make up their mind quickly, because she knew someone else wanted the lot and that they were going to have new neighbors who were upset at them for buying their lot. So you be the judge, honest or dishonest. That is how we started our Journey with Pulte. ... More

Lots of issues with the home found in the first month! Still waiting for repairs. Closed late. Overall, not happy!

Have not recieved gas cooking stove I bought with house packege( 2 months and waiting) make calls no response. Want my stove I paid for. Cart garage door was installed wrong, does not fully open. Lack of fix to problem or communication about the problem as in situation is being ignored.follow thru after closing is terrible

Expecting a buyer to see every flaw or issue with items needing to be fixed in a walk through just before receiving keys is ludicrous. Was told a 2 inch scratch in glass shower door was out of warranty because I had not noted it on last walk through is ridiculous. It is noted that there is at least a year warranty on materials. Why is the glass not included? Have to wonder how many other problems that are discovered as time goes by will be brushed aside with a similar response. There needs to be another meeting 30 days after close of escrow to address new found issues as well as one after one year. There does not appear to be any attempt to keep at least a somewhat clean and tidy appearance of the neighborhood while the remainder of homes are in various stages of completion. ... More

Unfortunately, I don’t have much good to say. The frustration experienced with expecting a quality build and getting less than that is terrible, especially when it’s next to impossible to get anything taken care of after closing. Response time, or rather lack of response is so unprofessional, and as a new homeowner who was assured I would be taken care of, quite more than disappointing. It’s like things were slapped together by trades last minute to get to closing and now that’s all being exposed and no one wants to claim responsibility or take care of anything. I am extremely disappointed and upset by this, and would not recommend building with Pulte. ... More

I'm going to put my comments into context of purchasing and building home during an extremely challenging time of Covid, supply chain issues and labor shortages. Our home took exactly one year to construct. Pre-Covid homes were built within 5-7 months. With that said, we were surprised at the lack of quality of materials and craftsmanship for a home in our price range. The attention to detail was lacking, simple mistakes would not have been corrected unless we brought it to the attention of Pulte and the quality of materials was well below our expectations. In particular, the cabinetry was far below standards we enjoyed in the Midwest homes we have built and lived in throughout the decades. Pulte needs to completely rethink its approach to the quality of cabinetry they put into these homes. Clearly they are trying to maximize profit over quality. Our first construction manager was a very poor communicator and ended up leaving the company. His replacement was actually quite good and gave us the best level of communication we had throughout the process. Pulte senior management should have communicated far more than they did throughout the building crisis in 2021 and 2022. All we received were an occasional "form letter" eMail about the wonderful experience of building a Pulte home. Instead of proactively reaching out to their customers to let us know what the challenges were with delays, supply chain problems and labor shortages, they hid behind their construction managers to do all of the dirty work and tough communication about delays and shortages. In our community Pulte also stated they were not going to build any additional golf courses or amenities. This would put our community greatly behind other Del Webb communities in terms of the number of golf holes per homes, amenities per home, etc. There is a significant grass roots effort in our community to force Pulte to live up to what they promised their customers through advertising and sales pitches throughout the years. Despite our frustrations with the building process, we hear worse stories from people we've met who built in other communities with other builders. Do your homework before you buy. In the end, it's the people we meet in the community that will make our experience good and hopefully the pain of the construction process will fade over time. ... More

Building took longer than expected. Several issues with the roof that need to be repaired, The cabinets need repairs. Never recieved our cutlery drawer. Garbage can lids are bent. Painter missed several spots. Tile has different color gout in primary bath because they had to replace a tile. A hair line crack in a tile in primary bath. Hole in wall where the plumbing fixture drains. I could go on.

Lot's of issues with the house once we moved in. House was not built the best for the money we spent. Very disappointed.

Carpet were down and house was upon for a month with worker walking on them. No quality control.

We were excited to do our walk through about a week before our closing date. There were still quite a few unfinished items, missing stove vent, stove, touch up paint, cabinet scratches etc. The representative jotted them down on a paper and we were supposed to sign off, go ahead and close and trust them to finish. We were told repeatedly it would happen in a day or two but it didn't. I understand there are labor shortages and supply chain issues but don't fib about it. At 30 days post close, I texted our guy and asked when we could expect the touch ups to be done. I never even got a response!

NOT TRUSTWORTNINESS, NON-RESPONSIVENESS TO ISSUES MIS-LEADING ON SALE WITH ITEMS YOU LATER DO NOT RECEIVE AFTER YOU AGREE ON PURCHASE. MANY PROMISES NOT KEPT

We’ve had experience with Pulte before and it was good. Pulte today is unresponsive to all the mistakes in the workmanship of these homes. At this point, I’m terribly disappointed in Pulte. It appears that nobody wants to take responsibility.

Our home in Buckeye Festival was built with two A/C. It in Florence they put one. Excuse was unsatisfactory. The Journey has a better system that the Voyage. I feel a mistake was made using old floor plans to build them in Florence and Buckeye builds with newer plans because two A/C are needed. VP for Arizona Jermey is useless and that’s the reputation he has from others that have gone to him with issues. They never provided me a letter from Pulte engineer saying the difference between Buckeye and Florence and why. Also why was this house not upgraded like Journey system? Think a mistake made and they covered it up for me and other customers. ... More

I dont know that I would recommend this builder to anyone else.

We love our new house and the sales team but the contractors and materials used are generally suspect. The painters were sloppy, did not use drop clothes and the paint was of poor quality - both inside and out. The stucco and roofing work was also done hastily and poorly. My opinion is that during COVID Pulte had too few contractors to keep up with sales which resulted in poor overall quality. We have numerous issues with our home after we received the keys and are still trying to resolve them nearly 2 months later. My advice is to new Pulte buyers is to hire your own inspector to sign off on each phase of construction and make sure that when you receive the keys the house is truly complete to your satisfaction. ... More

Carefully look your home over.

Check all doors, cabinets and garage doors. Too many chips, cracks and spaces in cabinets walls etc. Noises when closing the garage door. When you do the walk through, prior to signing, take the time to look carefully at the entire home. If you see inferior quality workmanship and the poor condition of doors and cabinets, say so.

We had a great field manager which was the highlight of our home building process with Dell Webb. We had a really bad experience with the design center and sales office. Coining out of our design center visit we had selected and signed off on a specific design for an inside fireplace. During construction we noticed that the area was being framed for a totally different design than what we had selected. Instead of the fireplace being located in the middle of the wall design it was located in the corner next to the outside wall by a window. We contacted the sales office and advised them of the issue and asked them to allow the builder to change to the design we had ordered or to take it out. We did not ask for our money back, simply to right the mistake that was made. Neither the sales office or management would accommodate our request. We were furious and almost walked away from the home. We went through with the purchase only because we fell in love with the community. We have been in our home for a little over a month and now will have to spend more money to have the fireplace design modified to our original selection. We will not build another home with Dell Webb/Pulte because of this experience. ... More

Pulte Homes communications are terrible. More excuses than carter has pills!!!!!!! Took 17 months to get into the house. Cost us alot of money due to rising interest rates. Would I ever do business with them again NO NO NO!!!! Talked to other people where will live and the same response from almost every one.

I am very disappointed with my experience with Pulte. They do not stand behind their word and do not respond to your customer care complaints. There is no pride in the workmanship and no integrity for the customer.