Del Webb Reviews in Phoenix Mesa, AZ

Our home in Buckeye Festival was built with two A/C. It in Florence they put one. Excuse was unsatisfactory. The Journey has a better system that the Voyage. I feel a mistake was made using old floor plans to build them in Florence and Buckeye builds with newer plans because two A/C are needed. VP for Arizona Jermey is useless and that’s the reputation he has from others that have gone to him with issues. They never provided me a letter from Pulte engineer saying the difference between Buckeye and Florence and why. Also why was this house not upgraded like Journey system? Think a mistake made and they covered it up for me and other customers. ... More

Was able to view the build and very pleased with what I observed

Getting the home was great but Getting a home whit lots of problems was a disappointment. Roof tile, roof vents not there. A kid could have painted the house better. Missing window. Holes in AC vent pipes. And many more things.

We notified our project manager Steve of issues with our kitchen cabinets during walkthrough, at move in and after move in. Still has not been repaired. Almost 90 days later we finally have an appointment for repair after far too many emails and phone calls. There was non communication through the process - finally got the Customer Service Manager to assist. Thanks Tatiania! Still had to wait another 3 weeks to get an escalated schedule. Week 7 our microwave started spewing smoke, a board had burnt up. We called Customer Service who redirected us to Whirlpool warranty. Their safety team told us to shut off the circuit breaker as it was unsafe to use. There are no repair parts. The Pulte project manager said he would contact their Whirlpool Representative to see if he could assist in providing options. Crickets! The owner of the appliance repair company indicated if/when we got a new board it could burn up too. No guarantees. After a month of waiting, the safety concerns and no answers in sight we purchased a replacement, Now we have to wait 2-4 weeks for Whirlpool to pick up the old one and provide a refund check. Have a minor floor board issue. Have to wait a month to get that addressed. It is frustrating to see all these same service people driving around in our neighborhood doing new installations and prior buyers have to wait so long. We were so excited to purchase and move in to this community. The lack of communication and delays in repair have been very disappointing. Fixes are to be expected...just be aware of what to expect....or not. ... More

It is extremely difficult to get any follow-up on items that are on backorder or that were promised to be fixed at thirty days after close. Seems to be a consistent problem with many new home owners.

The home sales both Lynn and Bobby and the other representatives are great at making things happen and the unity that is apparent between Sales and Builder is very much a real plus in getting over unforeseen circumstances that arise.

I was able to create a home in a community I love

Great overall home buying experience!

Seems like houses are being built too fast and corners are being cut. Builder is not responding to issues in a timely manner or at all. We are at about the 2 month point and we still don’t have the refrigerator that was supposed to come with the house, this is just ridiculous. I understand supply issues but if I went out on my own to get a refrigerator I would have had it by now, am I supposed to believe an individual consumer can get a refrigerator faster than a large builder such as Pulte. I have submitted my 30 day list of repairs needed and have heard nothing about when this is going to be scheduled. If you experienced this what would you think of your experience with the builder? ... More

Construction manager kept us informed at all times and handled all problems that came about

Great Customer Service, everyone very helpful, kept us informed, timely

I am very pleased with my purchase. This is my second purchase of a new home with Pulte and owned other pre-owned homes from this builder. The only issue I find is Pulte does not provide the same quality of customer service as they did in the past. They do not provide a CSR person to help you with your new home issues other than going to your field manager who tries to accomadate your request for service. There is an 800 number for customer care but they redirect you back to the field manager.

Buyers beware about customer service after closing, I am still waiting for my cracked in owner suit bathroom mirror that need it to be replaced since March 3,2021 till today, May 25 it has been one very frustrated dealing. Many calls with no returned call from them. No Show couple of times and yet no one seems to care about it, you have no recourse and no one helping you to solve it including my field manager ignore my called, the RESPONSIVENESS TO ISSUES is NONE EXISTENCE

Overall we love our home. There are so many things that easily met our expectations. Our concerns our 1 - the quality of the paint inside is terrible. They should have used some kind of latex paint. They used a flat based and every little things that touches the walls leaves marks that need to be washed down. 2 - we had our walk through 2 months ago and still have several things not resolved. I am now leaving voicemails with no response. Very frustrating because we just want to move forward.

Horrible communication with the field manager. Never responds in a timely matter or not at all. Workmanship is poor. I've called customer service several times and still nothing gets resolved.

Del Webb has great processes and follow through to deliver a quality home.

Beware of the lack of quality in the home you are purchasing. Walls out of plum, countertops in bath areas out of plum due to walls mentioned. Floors not cleaned before move in. Poor paint finish on doors and trim. Cabinet supplier not standing behind a workmanship issue. The list goes on, but you can see the problems from this short list.

Overall it was a good home buying experience

We found that the truth was not spoken very often

So far, so good. Great community.

The floor plan suits our needs. There was an early completion date and we were able to move in right away. The quality is great and the subsequent service has been very satisfactory.

The sales person was so friendly and knowledgeable it was easy to discuss anything with her. Especially knowing she also lives in the community. Our field manager was top notch. He informed us every week of the progress being made. The quality of the finished product was great. Couldn’t be happier

Issues were taken care of effectively and in a timely manner.

Having 3 different project managers during the build because 2 left the company didn’t help. The attention to detail was lacking in one main area... painting! We had spent extra to have the doors and trim painted black... well the moldings where put down were white , so the tried to paint them once installed... black paint on the carpet, tile and grout... still not resolved. The overall house turned out beautiful. The quality of the other finishes are awesome. I also don’t understand why carpet is installed before the house is painted. The paint job is truly the only thing I’m very disappointed in.... you can’t make the house your home, putting up art and pictures until the painting issues are corrected. ... More

That they care about their customer and want to make it a home that they will love.