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Del Webb Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Del Webb.

Read all 673 verified reviews from homeowners that built a new home with Del Webb in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Del Webb an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.9 out of 5 stars in Phoenix-Mesa Area

673 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 3.9

Quality 3.6

Trustworthiness 3.8

Value 3.9

Responsiveness 3.5

Del Webb in Phoenix-Mesa Area

View Homes

Customer Reviews

caint even get a return call from pulte repair . Home needs things fixed ....

  • Greg R.
  • Verified HomeBuyer
  • July 13, 2022
  • FLORENCE, AZ

very poor repair service wont return calls

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

After Purchase Experience is terrible

  • William E.
  • Verified HomeBuyer
  • June 02, 2022
  • Buckeye, AZ

After our purchase and final walk through we found some issues we didn't see during the final walk through. Our bad, I admit. But when they are clearly the result of poor workmanship/installation/attention to detail, they should still be corrected. All we got was "you should of noticed it during your walk through"

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Del Webb - I had expected a much better quality home from Pulte and was

  • Wayne A.
  • Verified HomeBuyer
  • May 04, 2022
  • FLORENCE, AZ

I had expected a much better quality home from Pulte and was disappointed in the quality issues found upon move in.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Warranty lacking

  • Michael W.
  • Verified HomeBuyer
  • April 06, 2022
  • Buckeye, AZ

I’ve got issues that were identified at COE that got pushed to warranty and nobody has addressed them. It’s been over a month since I reported the items to be fixed and no answers or updates from Pulte.

Total Score 3


Quality 4

Trustworthiness 2

Value 4

Responsiveness 1

The Closing and follow up punchlist has been painfully slow

  • Gregory W.
  • Verified HomeBuyer
  • March 16, 2022
  • Buckeye, AZ

Too many issues remained at closing (missing materials, scattered docs, one sink had no plumbing. And its taking a long time to get the work done.

Total Score 3


Quality 4

Trustworthiness 3

Value 3

Responsiveness 1

No support and lack of response

  • Luis B.
  • Verified HomeBuyer
  • November 23, 2021
  • Buckeye, AZ

1: Through out the construction, no responses from the construction manager when we asked for updates and concerns. 2: Rescheduled 2 times for Closing because of their lack of coordination, timiming of completion and scheduling. 3: Staying in the hotel for 21 days because of their scheduling mistake caused us to incur into unexpected expenses. Yet, no one seems to care. Just blame COVID.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Non-responsive

  • Steven H.
  • Verified HomeBuyer
  • October 19, 2021
  • Buckeye, AZ

Since the purchase poor customer experience - non-responsive - outstanding issues have not been resolved since the initial walk-thru and remain today.

Total Score 3


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Quality and workmanship left much to be desired.

  • Silas S.
  • Verified HomeBuyer
  • July 01, 2021
  • FLORENCE, AZ

They call the walk through a celabration but it was anything but a celebration. The walk through should be when the home is 99% complete, but there was several things that needed to be addressed. The day we got our keys was another disappointment. We were supposed to get keys at 1 pm, then it was changed to 3 pm, finally at 5 pm we got keys and it was the end of the day and the construction manager was ready to go home. We told them to take there time, because we were not on a time schedule. We just wanted a finished home that was clean. When we came back the next day the floor looked ...

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Construction Manager

  • Robert D.
  • Verified HomeBuyer
  • November 02, 2024
  • Buckeye, AZ

Construction Manager has been very dependable and seems to always find a solution to whatever problem is presented.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

Pulte has no Shsme

  • Anonymous
  • Verified HomeBuyer
  • December 20, 2023
  • FLORENCE, AZ

Very dirty home. Absolutely no care taken in delivering a clean home. Silicone and stains on tile floors. Carpets were extremely loaded with dust and saw dust.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3

This is the review you keep sending me to complete.

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2023
  • Buckeye, AZ

Interior doors, handles, windows, bath & kitchen fixtures, interior paint for a base plan are lowest quality and would predict would have to replaced after warranty. You are not really given options to choose interior paint beside color. The stage management system is frustrating. There should be a point person from start of build until the first year after closing. At each stage it seemed the home buyer was starting over.

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Needs improvement

  • Michael C.
  • Verified HomeBuyer
  • May 10, 2023
  • FLORENCE, AZ

Decent house for the cost but workmanship was average or below. Interior painting was terrible. The quality of paint and application was rough. Sloppy exterior work and cement stains were all over the pavers. Repeated calls to our construction supervisor were basically ignored or excuses were made with no action. From the beginning, our salesman was attentive, but after we paid in full he went silent with very little communication as to our concerns over details.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Everything was great until after closing

  • Jill D.
  • Verified HomeBuyer
  • May 03, 2023
  • Buckeye, AZ

When problems became more obvious after closing the response from the customer service group is non-existent. My front porch floods and has standing water on it for days after a rain or when trying to wash off dust. I first put in a ticket at the end of March and 3 times since then and still no response. My garage trim is pulling away from stucco and no response. I can now put my entire hand behind it. I am now hiring an inspector who supposedly has good luck getting Pulte to respond to his lists. More small problems coming up but it is too frustrating to deal with the paperwork so will let ...

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

this field is supposed to be optional

  • Anonymous
  • Verified HomeBuyer
  • February 12, 2023
  • Buckeye, AZ

Feels more like my entry level home buying experience. Not the same as the Pulte build I had a few years ago in Las Vegas

Total Score 3


Quality 2

Trustworthiness 3

Value 3

Responsiveness 2

Easy Buy, But Not Quality Builder

  • Anonymous
  • Verified HomeBuyer
  • September 10, 2022
  • FLORENCE, AZ

I signed with lots of outstanding issues, but didn't want interest rates to increase. Issues include lack of electricity to appliances, holes in walls, doors not closing or locking, etc. The list is 20+ items long.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

Finishing the project

  • Marc M.
  • Verified HomeBuyer
  • June 09, 2022
  • Buckeye, AZ

Many issues will left unresolved I truly feel the home is not finished

Total Score 3


Quality 3

Trustworthiness 2

Value 4

Responsiveness 1

Lack of communication

  • John D.
  • Verified HomeBuyer
  • June 02, 2022
  • Buckeye, AZ

It was very hard to get timelines, status of close date, status of our home, why homes bought after ours were closing weeks before us, etc from project managers. Difficult when we had three project managers. Lack of response when work orders submitted for problems with the house. Final home will be beautiful, when problems resolved. Floor plan is perfect for us.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

Customer Service

  • Anonymous
  • Verified HomeBuyer
  • April 13, 2022
  • FLORENCE, AZ

Issues/deficiencies identified at closing are not addressed (and in some cases still not addressed 45 days later). The customer service team takes too long to correct serious issues (badly leaking faucet) if it is deemed to be a non-emergency. The builder is too quick to direct you to their Customer Service group once the keys are handed over. A little flexibility and maybe a short grace period after possession would go a long way and be beneficial. An example, window screens that are delivered (but not installed) should NOT be a customer service issue.

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

Lack of communication

  • Thomas L.
  • Verified HomeBuyer
  • April 06, 2022
  • Buckeye, AZ

Review model, sell you a lot, make you "bid" as they timely release to drum up price. Overcharge for any upgrades. Have you pay... and then communication is like a ghost. Promise 45 day notice of completion... delay, delay and give only a week notice. Then get you to close based upon occupancy permit, and not deliver on promise to do final touches. Overall, a pretty poorly run operation.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 1

The Title person was very professional and knowledgeable.

  • Jimmy W.
  • Verified HomeBuyer
  • April 06, 2022
  • Buckeye, AZ

They were not upfront in letting me know what I might experience during the building process. I only found out after moving in. I felt that the only thing that was important to them was to make the sale. I Talk to my neighbors an they felt the same.

Total Score 3


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2

A lot of finishing and repairs which should have been correct first time.

  • Christine K.
  • Verified HomeBuyer
  • November 11, 2021
  • Buckeye, AZ

Apparent inexperienced workers and poor quality control, coupled with unqualified field managers

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

Del Webb - After you sign on the dotted line and home closed.

  • James B.
  • Verified HomeBuyer
  • February 01, 2021
  • Buckeye, AZ

After you sign on the dotted line and home closed. Good luck getting anything repaired that is on your 30 day list. AWFUL!!! It has been a nightmare. My thermostat was wired wrong months to get fixed. Still not completely fixed as they need to go in and adjust vents as it does not evenly distribute air flow and little devices that are suppose to do that do not work. Patio door you have to lean in to close and they say that is normal NOT Still fighting to get that replaced The door is not square. They blame the concrete people. Tired of fighting I own a new home it should be one. ...

Total Score 3


Quality 2

Trustworthiness 3

Value 4

Responsiveness 1

The quality work of Subs was very poor. Lots of rework to be done still. Am concerned it will take 11 months before everything is completely up to standards!

  • Anonymous
  • Verified HomeBuyer
  • January 06, 2021
  • Buckeye, AZ

Do not expect a "Quality Build"

Total Score 3


Quality 1

Trustworthiness 3

Value 3

Responsiveness 3

Average homebuilder

  • Dennis T.
  • Verified HomeBuyer
  • September 02, 2020
  • Buckeye, AZ

Lot initially was laid out incorrectly. Two managers/superintendents were fired/replaced during the building. Impossible to coordinate any problems between design and building. No one could correct a mistake in number of lights in one bedroom. Design center rep would not respond to phone calls or emails. Building site was a disgusting mess most days.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 2

A Lot of Money for a Tract House

  • Anonymous
  • Verified HomeBuyer
  • June 20, 2020
  • Buckeye, AZ

Disappointed in the quality of the build. They would rather re-do things 3 times badly than get it right the 1st time. We're in the home just over two months now and are still waiting to get things corrected due to Covid 19 issues and shear volume of other on-going construction. We did get the lot we wanted but at a very hefty premium. I guess time will tell if we made a good choice to move here.

Total Score 3


Quality 2

Trustworthiness 3

Value 2

Responsiveness 3