Del Webb Reviews in Phoenix Mesa, AZ

I feel the overall experience was underwhelming. Very dissappointed in materials and quality of work. It seems that Pulte is not interested in building a quality home. The amount if stucco is half the amount that was homes they built previously. Quality if cabinets are horrible and the paint they used is very cheap. They told us that everything found on the walk through would be fixed by the time they turned over the keys. They had only fixed a small percentage.

Pathetic service after closing. A total joke.

Have been in home 1 month- multiple issues due to way less than par finish touches. Major roof issues. Very difficult to navigate Pulte system to get things fixed. Very low level of communication. Frustrating.

We have been lied to since the beginning. Additional golf course and club house we were told they were building - apparently Pulte knew as far back as 2017 that was not going to happen. Final punch list has barely been touched, Pulte didn't even do touch up paint! Still waiting on several items like mirrors! Even our pavers are the wrong color - we picked grey and got red, Pulte's response; 'we pick the color!' This is our 5th new build, so we know the process and do not have unreasonable expectations. This is by far the worst new home building experience ever. If you want proof; I am 99.9% positive not a single person at Pulte or Del Webb will contact me as a result of this survey to try to make anything right. ... More

Throughout the process there were things that should have been red flags and not addressed. Now I’m in the house with multiple issues and no resolution as to when or if they will be resolved. I get tossed from one person to the next and my problem never gets fixed. Been in house a month and TOLD It will be another month for an appointment and not all will be fixed on first go around. I have been without a working oven and microwave for 3 weeks and counting. Everyone I talk to has been no help. Items that should be in my house aren’t and I’m paying the mortgage on promises they will eventually get installed. Lighting and e,e TRI Al issues there isn’t anything I can say that has been positive. Wouldn’t recommend the complete thing has been a miserable experience ... More

Microwave/oven doesn’t match other appliances and doesn’t fit in the slot. Cupboards were never adjusted and there are gaps, etc. Thomas was not caring or personable at all. Bowed walls in some rooms. Window screens have screens not attached in frame. Careless work on most things.

Extremely dishonest sales staff. Promises were made and not kept. The day we walked our home, and paid the initial deposit, there were stainless steal appliances. The day we closed and received our keys the stainless steel appliances had been removed and replaced with downgraded black appliances. Extremely sad and disappointed with our experience.

We told our construction supervisor in November the cabinet doors had to be replaced 27 doors and nothing.

Building a new home should be fun, but this experience was awful. The workers were unskilled laborers who couldn’t speak English and left garbage everywhere. We have crooked walls, paint on the floors, garbage in the attic, crooked wall switches, frayed carpet entering the bedrooms, We are missing mirrors, towel racks, bathroom hardware, and need our doors re-keyed for our front door. Pulte’s representatives say anything to appease, but don’t resolve any issues. They make excuses. We paid way too much money for this home and would never buy from them again.

The Finnish work is sloppy. Once I signed the papers none of the problems with the house were fixed. ZERO communication on follow up. Seems like they just want to move on to building more houses and don’t care about customer satisfaction.

The purchase and closing on our house was very good, However now that we are in, we closed December 17 2021, we have had a roof leak that damaged the garage and laundry room that has still out been repaired. Can not get anyone to answer the phone or emails concerning this and we have become very frustrated. Not to mention the many other problems that the home inspector we hired found still have not been addressed, NOT ONE. At this point, I would have to not recommend purchasing from Del Webb. Del Webb was very quick to address any issue during the purchasing process, but once they had our money, we seem to have been forgotten. ... More

We had a great field construction manager. However the trade people are predominately Hispanic piece workers with very little quality control. We are in our new home but it may take some time to get all the defects repaired.

Experience with sales & design center was good. Project manager was non-existent. Very frustrating construction process from beginning to end. Still waiting for home to be done right 6 weeks after move in! No communication.

My home was not finished when I moved in.

Over all finishing work is less than satisfactory, made a list of things that need to be corrected after 2 weeks , no one has made contact with us after 7 weeks , ,called to see when we could expect some one would be out to our new home, Was told be 3 an a half more weeks , an we have more issues to be corrected . Up graded kitchen cabinets, 3 doors don’t close properly, an 2 drawers don’t close properly , very sloppy painting, spilled pain drops , on our walk through counter tops in kitchen an both baths had a film of dust on them , garage had paint drops every where , concrete finishing work on both patios poor , floor to ceiling glass wall in master shower, water leaks out on to floor . This is not all of our concerns. ... More

We were buying what we thought was a great lifestyle in SUn City Festival. That was quickly subdued by the quality of the house we had built for a half million dollars, the extremely high up charges at the design center and the extreme lack of attention to rectify some of the many problems. But we sure have some very nice neighbors.

Pulte has a well known name out there, but beware Pulte uses some cheap materials so it looks good. Contractors hurry to get done, but don't check that their work is operable. The painters will paint your walls and ceilings, but paint splatters appear on your tile, cabinets, hardwood floors, doors and garage floors . Upgrades are way overpriced. My suggestion is to put in the standard low grade products and after closing gut the house. Make sure to prewire everything. You will save a ton of money on flooring and countertops alone besides other items that can easily be replaced.

We were forced to close on a new home that had multiple issues - we asked to delay the closing until items were resolved and were told no unless we were willing to pay the daily fine for not closing. So, I have cabinets that are scratched, drawers that don't close properly, etc., interior doors that were not painted properly, medicine cabinet was forced into the opening which cracked the metal due to forcing into position and the problems with the roof are too many to list here along with pages of other issues. It's a disappointment to move into a new home with so many issues. The response we have heard multiple times is that we have to remember it is a track house so it won't be perfect. Not an acceptable answer for a half million dollar home. We are not looking for perfect but reasonable craftsmanship would have been nice. ... More

This is a beautiful community and well cared for by the residents and HOA. The entire building process was LONG (14 months). Originally told it would be 9-10 at contract signing. Long periods of waiting with little communication and no sense of urgency. The builder seems more interested in producing their spec homes than finishing the contracted homes. We have built over 20 homes in multiple cities over the years, this was by far the worst experience we have had.

The end result is a nice looking home. But the process getting there was more than challenging. Due to the overwhelming amount of homes the superintendent’s have to oversee at one time as well as pressure to close on the homes doesn’t allow them to have any quality control over the process over ones’s individual home. This results in trade contractors redoing what’s already been completed to make repairs, molding replacement, drywall repair and repeated painting over newly installed carpet. We had a independent inspector which discovered much needed repairs including missing flashing and broken tiles on our roof which would not have been discovered otherwise without an independent inspection. This generated a list of items that customer service now has to address after closing. Buying a Del Webb is Definitely not a turnkey process but one would expect more for the amount of money one spends. ... More

After spending 500K the homeowner is forced to get a independent inspector to find all the mistakes and required corrections that should be done by Pulte.

This is my 8th new construction build and hands down the worse experience. Starting with my first salesperson who was so untrained and incompetent that I started looking at existing homes. A homeowner recommended a different sales person. He was very knowledgeable, but did not share complete information. This is advertised as a Dell Webb 55 community. It is a Pulte build, which has many class action lawsuits and they are building a family section within the neighborhood, which should have been disclosed. The construction manager was inexperienced, untrained and should never have been left to manage construction. The drywall had gaps between the wall and ceiling that were large enough to see the framing. When I complained about this, he said it was normal. I had built ins with a gas fireplace. They forgot to hook the gas to the fireplace and forgot to install the shut off valve. They had to rip out drywall to fix these. These are just two examples. They would not give me the keys until the house was recorded in my name, which I understand. However; they told me they submitted the information to the county in the morning. I called the county and was told Pulte uses the electronic system and it records immediately. Pulte said their process is to release the keys at noon. Technically and legally the home was mine in the morning. I have spoke to numerous neighbors who have been in their home for less than 12 months and are having serious issues, framing, roof, floods, warped sliding glass door frames and many more. They have had to hire inspectors to have repairs done or file ROC complaints to get warranty work done. I wish I would have know half of what I know now before I built. ... More

I call the home my 300K mobile home. I've owned numerous homes including new homes. The workmanship and build quality is far below other home builders. My daughter just bought a new Meritage. No comparison, their quality, sales practices and construction management is superior in every aspect. Pulte thrives in deception. They don't disclose hidden fees and when asked about it you get different stories depending on who you talk to. Their construction manager had no clue. Failed to notice obvious problems then waits to the last minute which ends up in poor repairs or no repair at all. I think they buy all of their fixtures at the dollar store and the design center is insanely over priced. For example they want 17K to do tile floors throughout in a 1280sf house. I got outside quotes for just under 7K. The horrible base design of the floors makes it seem like they purposely made it look horrible to force you to buy the overpriced flooring. My design center person was smug and acted like I was below her. She had no clue on the options and what was included. As a result I ended up purchasing extra electrical outlets when there where sufficient outlets included. They also purposely hid the fact that they are building a family neighborhood less that a half mile from the 55+ community. The experience and lack of confidence in Pulte has led me to hire a realtor to sell. I'D NEVER BUY PULTE!!! Buy a tent its better quality. ... More

Sorry, I can’t give a good review

It was exciting buying a new dream home until we moved in! Josh, our superintendent went MIA after begging to be rated all 10's (which we did up until move in he was great - afterwards he GHOSTED us). We have had some major issues after move-in including 5-ton A/C unit which is destined to fail imminently, a non-working oven which was installed as electric when we paid over $5K for GAS package appliances, still waiting for touch up paint which is badly needed and should have been delivered at closing, NO cable conduit was laid for TV, Internet, computers etc which took 4 weeks to get (we had to increase data on our cell phones to get anything at all costing us a lot of $$ out of pocket), a huge CIRCULAR (??) break of drywall over 2 ft. wide with NO SUPPORT behind it (studs are 23" apart) and NO BACK UP FROM PULTE, sheet metal variation on chimney over cooktop hood and we could go on and on. These are rather large issues Pulte got our money at closing and now PULTE DOES NOT CARE!! ... More