Del Webb Reviews in Phoenix Mesa, AZ

Unfortunately, I don’t have much good to say. The frustration experienced with expecting a quality build and getting less than that is terrible, especially when it’s next to impossible to get anything taken care of after closing. Response time, or rather lack of response is so unprofessional, and as a new homeowner who was assured I would be taken care of, quite more than disappointing. It’s like things were slapped together by trades last minute to get to closing and now that’s all being exposed and no one wants to claim responsibility or take care of anything. I am extremely disappointed and upset by this, and would not recommend building with Pulte. ... More

I'm going to put my comments into context of purchasing and building home during an extremely challenging time of Covid, supply chain issues and labor shortages. Our home took exactly one year to construct. Pre-Covid homes were built within 5-7 months. With that said, we were surprised at the lack of quality of materials and craftsmanship for a home in our price range. The attention to detail was lacking, simple mistakes would not have been corrected unless we brought it to the attention of Pulte and the quality of materials was well below our expectations. In particular, the cabinetry was far below standards we enjoyed in the Midwest homes we have built and lived in throughout the decades. Pulte needs to completely rethink its approach to the quality of cabinetry they put into these homes. Clearly they are trying to maximize profit over quality. Our first construction manager was a very poor communicator and ended up leaving the company. His replacement was actually quite good and gave us the best level of communication we had throughout the process. Pulte senior management should have communicated far more than they did throughout the building crisis in 2021 and 2022. All we received were an occasional "form letter" eMail about the wonderful experience of building a Pulte home. Instead of proactively reaching out to their customers to let us know what the challenges were with delays, supply chain problems and labor shortages, they hid behind their construction managers to do all of the dirty work and tough communication about delays and shortages. In our community Pulte also stated they were not going to build any additional golf courses or amenities. This would put our community greatly behind other Del Webb communities in terms of the number of golf holes per homes, amenities per home, etc. There is a significant grass roots effort in our community to force Pulte to live up to what they promised their customers through advertising and sales pitches throughout the years. Despite our frustrations with the building process, we hear worse stories from people we've met who built in other communities with other builders. Do your homework before you buy. In the end, it's the people we meet in the community that will make our experience good and hopefully the pain of the construction process will fade over time. ... More

Building took longer than expected. Several issues with the roof that need to be repaired, The cabinets need repairs. Never recieved our cutlery drawer. Garbage can lids are bent. Painter missed several spots. Tile has different color gout in primary bath because they had to replace a tile. A hair line crack in a tile in primary bath. Hole in wall where the plumbing fixture drains. I could go on.

NOT TRUSTWORTNINESS, NON-RESPONSIVENESS TO ISSUES MIS-LEADING ON SALE WITH ITEMS YOU LATER DO NOT RECEIVE AFTER YOU AGREE ON PURCHASE. MANY PROMISES NOT KEPT

We’ve had experience with Pulte before and it was good. Pulte today is unresponsive to all the mistakes in the workmanship of these homes. At this point, I’m terribly disappointed in Pulte. It appears that nobody wants to take responsibility.

Very disappointed that they put in the wrong master vanity and I now have to live with the mess...

Don’t move in til everything is done! Buyer beware!

Disappointed in dealing with the Pulte bureaucracy when trying to get minors changes made during the build process. Pulte was more concerned with the process of building your house than it was to making sure they provided great customer service. Had to pay a $250 service charge to change out a refrigerator that cost less than the refrigerator that Pulte had scheduled for the house. Painting is a very poor quality and still cleaning or touching up paint issues.

Pathetic service after closing. A total joke.

We have been lied to since the beginning. Additional golf course and club house we were told they were building - apparently Pulte knew as far back as 2017 that was not going to happen. Final punch list has barely been touched, Pulte didn't even do touch up paint! Still waiting on several items like mirrors! Even our pavers are the wrong color - we picked grey and got red, Pulte's response; 'we pick the color!' This is our 5th new build, so we know the process and do not have unreasonable expectations. This is by far the worst new home building experience ever. If you want proof; I am 99.9% positive not a single person at Pulte or Del Webb will contact me as a result of this survey to try to make anything right. ... More

Extremely dishonest sales staff. Promises were made and not kept. The day we walked our home, and paid the initial deposit, there were stainless steal appliances. The day we closed and received our keys the stainless steel appliances had been removed and replaced with downgraded black appliances. Extremely sad and disappointed with our experience.

The purchase and closing on our house was very good, However now that we are in, we closed December 17 2021, we have had a roof leak that damaged the garage and laundry room that has still out been repaired. Can not get anyone to answer the phone or emails concerning this and we have become very frustrated. Not to mention the many other problems that the home inspector we hired found still have not been addressed, NOT ONE. At this point, I would have to not recommend purchasing from Del Webb. Del Webb was very quick to address any issue during the purchasing process, but once they had our money, we seem to have been forgotten. ... More

We had a great field construction manager. However the trade people are predominately Hispanic piece workers with very little quality control. We are in our new home but it may take some time to get all the defects repaired.

Experience with sales & design center was good. Project manager was non-existent. Very frustrating construction process from beginning to end. Still waiting for home to be done right 6 weeks after move in! No communication.

Over all finishing work is less than satisfactory, made a list of things that need to be corrected after 2 weeks , no one has made contact with us after 7 weeks , ,called to see when we could expect some one would be out to our new home, Was told be 3 an a half more weeks , an we have more issues to be corrected . Up graded kitchen cabinets, 3 doors don’t close properly, an 2 drawers don’t close properly , very sloppy painting, spilled pain drops , on our walk through counter tops in kitchen an both baths had a film of dust on them , garage had paint drops every where , concrete finishing work on both patios poor , floor to ceiling glass wall in master shower, water leaks out on to floor . This is not all of our concerns. ... More

Pulte has a well known name out there, but beware Pulte uses some cheap materials so it looks good. Contractors hurry to get done, but don't check that their work is operable. The painters will paint your walls and ceilings, but paint splatters appear on your tile, cabinets, hardwood floors, doors and garage floors . Upgrades are way overpriced. My suggestion is to put in the standard low grade products and after closing gut the house. Make sure to prewire everything. You will save a ton of money on flooring and countertops alone besides other items that can easily be replaced.

We were forced to close on a new home that had multiple issues - we asked to delay the closing until items were resolved and were told no unless we were willing to pay the daily fine for not closing. So, I have cabinets that are scratched, drawers that don't close properly, etc., interior doors that were not painted properly, medicine cabinet was forced into the opening which cracked the metal due to forcing into position and the problems with the roof are too many to list here along with pages of other issues. It's a disappointment to move into a new home with so many issues. The response we have heard multiple times is that we have to remember it is a track house so it won't be perfect. Not an acceptable answer for a half million dollar home. We are not looking for perfect but reasonable craftsmanship would have been nice. ... More

I am very disappointed with my experience with Pulte. They do not stand behind their word and do not respond to your customer care complaints. There is no pride in the workmanship and no integrity for the customer.

We told our construction supervisor in November the cabinet doors had to be replaced 27 doors and nothing.

The Finnish work is sloppy. Once I signed the papers none of the problems with the house were fixed. ZERO communication on follow up. Seems like they just want to move on to building more houses and don’t care about customer satisfaction.

My home was not finished when I moved in.

We were buying what we thought was a great lifestyle in SUn City Festival. That was quickly subdued by the quality of the house we had built for a half million dollars, the extremely high up charges at the design center and the extreme lack of attention to rectify some of the many problems. But we sure have some very nice neighbors.

Very poor quality of materials. Design Center is the most disappointing, they RUSH you in making decisions. You get one 4 hour appointment, with TERRIBLE help!

Houses are just thrown together. It seems the faster they put them up, the more they will sell. It's a nice area but the quality and workmanship leaves a lot to be desired.

Pulte Homes communications are terrible. More excuses than carter has pills!!!!!!! Took 17 months to get into the house. Cost us alot of money due to rising interest rates. Would I ever do business with them again NO NO NO!!!! Talked to other people where will live and the same response from almost every one.