Del Webb Reviews in Phoenix Mesa, AZ

We were buying what we thought was a great lifestyle in SUn City Festival. That was quickly subdued by the quality of the house we had built for a half million dollars, the extremely high up charges at the design center and the extreme lack of attention to rectify some of the many problems. But we sure have some very nice neighbors.

Very poor quality of materials. Design Center is the most disappointing, they RUSH you in making decisions. You get one 4 hour appointment, with TERRIBLE help!

Houses are just thrown together. It seems the faster they put them up, the more they will sell. It's a nice area but the quality and workmanship leaves a lot to be desired.

Pulte Homes communications are terrible. More excuses than carter has pills!!!!!!! Took 17 months to get into the house. Cost us alot of money due to rising interest rates. Would I ever do business with them again NO NO NO!!!! Talked to other people where will live and the same response from almost every one.

I feel the overall experience was underwhelming. Very dissappointed in materials and quality of work. It seems that Pulte is not interested in building a quality home. The amount if stucco is half the amount that was homes they built previously. Quality if cabinets are horrible and the paint they used is very cheap. They told us that everything found on the walk through would be fixed by the time they turned over the keys. They had only fixed a small percentage.

Have been in home 1 month- multiple issues due to way less than par finish touches. Major roof issues. Very difficult to navigate Pulte system to get things fixed. Very low level of communication. Frustrating.

Throughout the process there were things that should have been red flags and not addressed. Now I’m in the house with multiple issues and no resolution as to when or if they will be resolved. I get tossed from one person to the next and my problem never gets fixed. Been in house a month and TOLD It will be another month for an appointment and not all will be fixed on first go around. I have been without a working oven and microwave for 3 weeks and counting. Everyone I talk to has been no help. Items that should be in my house aren’t and I’m paying the mortgage on promises they will eventually get installed. Lighting and e,e TRI Al issues there isn’t anything I can say that has been positive. Wouldn’t recommend the complete thing has been a miserable experience ... More

Microwave/oven doesn’t match other appliances and doesn’t fit in the slot. Cupboards were never adjusted and there are gaps, etc. Thomas was not caring or personable at all. Bowed walls in some rooms. Window screens have screens not attached in frame. Careless work on most things.

Building a new home should be fun, but this experience was awful. The workers were unskilled laborers who couldn’t speak English and left garbage everywhere. We have crooked walls, paint on the floors, garbage in the attic, crooked wall switches, frayed carpet entering the bedrooms, We are missing mirrors, towel racks, bathroom hardware, and need our doors re-keyed for our front door. Pulte’s representatives say anything to appease, but don’t resolve any issues. They make excuses. We paid way too much money for this home and would never buy from them again.

The end result is a nice looking home. But the process getting there was more than challenging. Due to the overwhelming amount of homes the superintendent’s have to oversee at one time as well as pressure to close on the homes doesn’t allow them to have any quality control over the process over ones’s individual home. This results in trade contractors redoing what’s already been completed to make repairs, molding replacement, drywall repair and repeated painting over newly installed carpet. We had a independent inspector which discovered much needed repairs including missing flashing and broken tiles on our roof which would not have been discovered otherwise without an independent inspection. This generated a list of items that customer service now has to address after closing. Buying a Del Webb is Definitely not a turnkey process but one would expect more for the amount of money one spends. ... More

After spending 500K the homeowner is forced to get a independent inspector to find all the mistakes and required corrections that should be done by Pulte.

This is a beautiful community and well cared for by the residents and HOA. The entire building process was LONG (14 months). Originally told it would be 9-10 at contract signing. Long periods of waiting with little communication and no sense of urgency. The builder seems more interested in producing their spec homes than finishing the contracted homes. We have built over 20 homes in multiple cities over the years, this was by far the worst experience we have had.

Fit and finish of the home was awful. They cut every corner on material they can to save money. Be aware of their building materials and practices before making a purchase.

Not worth the effort, but would not recommend them to anyone. Horrible experience all around!

If we could have, we would have walked away from this home purchase, but we didn't want to forfeit our earnest deposit. Terrible communication, still waiting for final walk thru punch list to be completed. We've bought and sold many homes, this was the absolute worst buying experience we've ever encountered.

This is our 4th Del Webb new home and the experience couldn't have been worse. From being forced to bid on lots, to the house no where near ready on Walkthrough Day (and I mean no master tub, no cooktop, etc!), to broken windows installed, to footprints IN the concrete of our front walk, to even painting my two garage doors DIFFERENT COLORS. There is no end to the disappointments. Had we deposited less money, we would have walked away.

We did our walk thru and the place was a mess and was told they would do a final clean. Pointed out several issues inside and outside of the house. Received a text 3 days later that everything was fixed and we could move in. I am out of state so I did not come back for 3 weeks. When I arrived w truckloads of items to move in the majority of the walk thru stuff had not been complete and the house was filthy. The superintendent did get most items fixed in next 2 days but I should of never had to delay my move in or call people to come fix and clean. I am still trying to get the last few items fixed and no one will return my call. My confidence level of the quality of this home is very limited based on the lack of cleanliness and quality in presentation of the house. It is very obvious in this market that Pulte/Del Webb is trying to capture as much profit and putting quality secondary. ... More

Our first construction manager didn’t even contact US until after Sheetrock was complete. The second one was fantastic right up to final walk through, after that he became nonexistent. It’s been almost two months and we get no response on punchlist items. As to the lack of attention, walls are not square, most door’s are sticking, cabinets are coming apart, which to me means the construction manager it’s not holding the contractors to any quality standards.

Not one trade need their job correctly, had issues in all areas

I would not recommend Pulte unless you expect to miss the original delivery date by over 6 months, expect the quality of the workmanship to need extensive rework and the installed products to not meet your expectations even with upgrades.

If you want a punch list a mile long that never get finished then this is the house for you. If not beware! Appointments are made and NOT kept and Pulte’s customer care group DOES NOT care.

Why doesn't Del Webb (Pulte) and other large company builders show their reviews on their sites like other businesses do? Think about it. These surveys are only helpful to perspective home buyers, not to people who have already built. It might make for a better building experience for both buyer and builder if the builder knew the good or poor results were being more predominantly shown on their own site. Again, think about it. And I must add that it is so ironic that the canned reply from Del Webb (Pulte) on problems are exactly what most people have already done with little to no success. Maybe would make more sense to post a review on Google which is what I will do. ... More

Purchased home in June 2021 and were hardly ever keep informed of the progress. We were told we would have a walk-through after installing our electrical which never occurred and are having several electrical problems. Finally moved in May 2022 and had an inspector come and found over a dozen issues, three which are major issues. Good luck calling customer service as they gave us the brush off. Finally after being in our home for almost two months and threatening to go to the better business bureau did we have someone contact us and schedule repairs. Repairs are scheduled for the end of July, almost three months after moving in. We were told they are really busy and cannot accommodate us prior. I'm sorry, our roof has many cracked tiles (not just chipped, but cracked in half tiles) on our roof and we had a vent fall off our roof two weeks ago and when we called to express this concern with the monsoons and our roof possibly leaking if this doesn't get fixed. We were again told they were "TOO BUSY" and couldn't get to us until the end of July. They need to focus on the current residents who have paid all their money for their new home and are currently living in them instead of worrying about accommodating the individuals who are wanting their home completed so they can move in. Sad that the builder seems to care more about the bottom line and making the next sale instead of taking care of their current customers. If we were to ever do this again, we would make the home builder complete all issues prior to finalizing the contract. * * *buyer beware* * * * * ... More

Would never recommend anyone after I got a home inspection report with major deficiencies that have yet to be corrected.

Pulte has nice floorplans and offer some very nice features with the houses that they sell however, the quality of Much of the work is subpar and very disappointing. For one example, three weeks after moving into my house (I moved in on April 4 ) I noticed water damage at the base of my kitchen island. I suspected it was the dishwasher leaking and immediately discontinued using it. The following Monday morning, I reported it to Pulte’s Customer service line (two weeks ago) and have since sent them three emails explaining the situation. Last week, when I phoned the customer service office, I was instructed that the emails were passed onto the customer service manager for my district, Jeff, but I have not gotten a single communication from Jeff. I have been washing dishes by hand for two weeks and nobody at Pulte cares a thing about it. The only communication I have received about the situation, which did not come from Jeff, is that Pulte doesn’t install dishwashers so it is whirlpool’s problem. Well, Pulte may not install dishwashers but due to special circumstances, they did install this dishwasher on the morning of my walk-through. They didn’t even bolt the dishwasher to the frame. After moving in, before I could use the DW, the building supervisor’s assistant, Kyle, had to come over here and bolt it down. This is Pulte’s mess that they refuse to acknowledge. This is the first time in 40 years that I have had to wash dishes every day by hand. Pulte has set me back a half a century! In addition, I have electrical problems in my ceiling lights and in my living room outlet. I have weatherstripping on my garage door that is coming apart. Pulte has been aware of these problems for two weeks and has not responded. Oak craft did finally come through with the missing cabinet door but that is the only satisfaction that I have received since moving into this house. Shame shame shame on Pulte! ... More