Del Webb Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Del Webb.
Read all 604 verified reviews from homeowners that built a new home with Del Webb in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Del Webb an average 3.8 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Phoenix-Mesa Area
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Customer Reviews
Many issues to resolve
- Duane S.
- Verified HomeBuyer
- July 22, 2020
- Buckeye, AZ
Home was left dirty for us. Attic above garage not insulated. Wiring issues. Multiple paint spots on carpet. Dishwasher hose not connected causing water leak. Overspray and missed paint on exterior. Missed dimmer switches. Multiple scratches in glass panels. Entry gate installed backwards causing stucco damage. Attic light is always on with no shutoff. Dryer vent on roof has no cover allowing rain to flow into dryer. Multiple paint touch up spots inside home. Had to turn on garage lights to make laundry room lights work. The only item to be addressed in the last six weeks since we moved in ...
Del Webb responded:
We appreciate you taking the time to share your experience although it is disappointing for us to hear. We would like to make leadership aware of these concerns so they can address them accordingly. If you could please email customersupport@pultegroup.com with your full name and address we would greatly appreciate it. ...
Total Score 1
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
New home needs a lot of work
- John A.
- Verified HomeBuyer
- July 14, 2020
- Buckeye, AZ
Major issues found upon move in. Builder is months behind and can’t fix. These are not warranty issues the issues are sloppy workmanship and DelWebb not supervising their contractors to assure of a quality home build. This is our fourth home build. We are very disappointed in the final product.
Del Webb responded:
We are so sorry to hear you are disappointed in your new home and are experiencing unresolved concerns. If you could please email your full name and address to customersupport@pultegroup.com with some more detail regarding your concerns, we would be happy to pass it along to local leadership for them to address. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
Worst home buying experience of my life!
- John K.
- Verified HomeBuyer
- May 28, 2020
- FLORENCE, AZ
Apparently I’m not supposed to give names or examples of what the issues, so I wonder how you expect to take care of the problems... I have plenty of pictures and texts if anyone is interested.
Del Webb responded:
Thank you for bringing this to our attention although we are disappointed that you had a negative experience. We would definitely like to learn more and see the examples you have captured. If you could please email customersupport@pultegroup.com we would greatly appreciate it. ^Abby
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
No follow-up
- Peter R.
- Verified HomeBuyer
- May 27, 2020
- Buckeye, AZ
We move in March 25th. Understand the virus but we have been linking with MANY issues that could have been resolved without coming inside. Issues are from not lights, missing kitchen shelves, Magyar ari conditions issues, quality issues all over...... very disappointed.
Del Webb responded:
We are so sorry you are disappointed in your experience working with us and are experiencing issues with your new home. We would like to assist and work with you to make things right. In order to do so, please email customersupport@pultegroup.com with some additional information. Thank you for taking the time to leave a review. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
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