Del Webb Reviews in Phoenix Mesa, AZ

When we first bought out lot and started building We were very excited. . Del Webb had a great building reputation. Boy had things changed. The workmen ship was terrible. No pride at all in anything that was done. They put towel racks up that didn’t match, shower handle that was much smaller than the other one next to it, cracked tiles on the roof, air conditioner wasn’t hooked up right, windows scratched, No screens for the sliding glass doors.There was more grout on the tile than in between the tile. Cheap paint on walls. U can go on and on. Two months later we are finally starting to get things fixed. They call it warranty work which I call work that wasn’t done correctly the first time. Warning, get your own inspection after u close. You’ll be very surprised what they find that Pulte passes. We moved here because of all the amenities and things are so crowded already u can’t do anything. My suggestion, don’t buy here. They promise stuff and don’t tell you the truth and don’t deliver. ... More

ANDREW was negligent in his oversight duties. Did not follow contract! Argued positions even after I showed him the specific items he omitted from contract!. We closed on January 10, 2022 and the house is not complete and I have not received return calls to me trying to call Pulte representatives!

Unresponsive to customer concerns. Failure to communicate delays to completion. Failure to deliver completed house and follow up to get missing items done

This is the most disappointing experience of my life. I will never buy another Pulte home and will advise all my friends not to buy Pulte homes.

Would NOT recommend Pulte Homes to any of our family or friends and would have never taken possession of the home if we didn't stand to lose a lot of money that was already put down on the build. We understand that with COVID-19 and material issues occuring worldwide things got out of hand. Pulte should have slowed down the building process and made sure the product they were turning out was quality instead they pushed for quantity. I think we would and buyers would be happy to see one quality built home then ten crappy,dirty unfished homes being turned out. All that being said, Pulte is in the market to make money and sell homes at any cost. We are a greedy, money based world. ... More

I am waiting on issues to be fixed yhat shouldn't have to. This is the worst home buying experience I have EVER had. There are number of repairs needed. The home was never cleaned before keys were released. There is no quality control. Throw them together and hand off the keys. No one cares.

Quality of work is extremely poor in every aspect. Materials for exterior/ interior is of poor quality. Little to no communication with anyone from Pulte. Pulte gives you only 30 days from closing to file issues or problems on your home. It is stressful enough just moving in without having to worry about your 30 day notice from Pulte. Do you think Pulte will fix those issues or problems in 30 days?

They just keep selling although they are way, way, behind on fixing the "punch lists" of almost everyone who has built in the past year. Items ordered for replacement being diverted to complete new houses. Senior construction people leaving in droves as the stress of trying to offer some semblance of customer service deteriorates further and further. Class action suits being filed and more and more are joining every day. Hard to believe that this can end any way but badly. We're selling while prices are high and before the whole thing implodes. This isn't the company, look further. You'll never know how good your decision was, trust me. ... More

Even many of the upgrades still are cheap materials. The workmanship is a zero out of 5 stars. The drywall and texture in every corner looks like a 6 year old did the work. The paint is so watered down that you need to repaint the inside of your house right away. The cabinets are cheap and half of them don't close properly. The brand new bathroom countertops came scratched and lare so cheap that I am afraid to put anything on the counter. The carpet was an upgrade and it is no better than the cheapest and thinnest carpet I have ever seen. When the carpet installer comes to install carpet in the new builds, they show up with a roll of carpet in the back of a non-marked pick-up, they put the brand new carpet in the street, new side down on the asphalt to cut the carpet to the proper size. They don't put any protection between the new carpet and the filthy street. We have a 19 page report that was sent to Pulte of repairs that need to be done. Not a word in 2 months from Pulte regarding fixing the repairs. The toilet and counter top in the spare bathroom belongs in a kindergarten classroom. The size of the toilet and the countertop is embarrassing that a builder would put that in a new home in a 55+ community. Standard height for every home that I have ever been inside of throughout the country is much taller than both the toilet and sink. The baseboards throughout the house look dirty all of the time. They have been the same since the first homes were built here. If you are building a home make sure that pay the money for the upgraded baseboards. The finish work on the home lacks any pride of workmanship. For example, uneven windows, damaged inside doors, terrible drywall and texture work, paint drops on nearly every piece of tile throughout the house, very sloppy grout work between the tiles and the walls throughout the house, the whole house fan air duct was never connected (how did that ever pass inspection?), broken tiles on the new roof, the list is long. The sub contractors need to be held responsible to clean up after they are done for the day and to respect the home that they are working in. Trash was thrown every single day in our island before it was covered by the countertop. Workers urinated in our spare bathroom bathtub. The construction site is filthy with trash and leftover materials thrown on the ground. Pulte can do better and should do better. ... More

Del Webb/Pulte sales staff has slick marketing and friendly folks to sell their product. As we waited over the next 6 months, we heard nothing other than from the money people wanting to make sure we paid. Our "celebration walk" (looks great in the video, smiling customers, clean home, etc.) was a DISASTER. The home was SO dirty - floors, cabinets, walls, ceilings and they were ALL damaged or so poorly finished we couldn't believe they would turn over a house in such a condition. Del Webb's/Pulte's response was "well, you get a year to let us know what needs fixed." We wanted a house we could move into and enjoy - not this! We spent the first two weeks on our knees just trying to clean paint off the tile floor through the WHOLE HOUSE - one tile at a time. We spent the first two months waiting for sub-contractors to show up to "fix" things that should have been fine in a brand new home. Now we're starting month-3 and over half of the contractors never showed up in the first two months. Apparently, our time doesn't mean anything to Del Webb/Pulte. We are SO frustrated. We moved to this community for the amenities, but haven't been able to use any because we sit home waiting for subs to come get our house move-in ready - as we live out of suticases waiting for repairs to EVERYTHING! Del Webb/Pulte doesn't give you any way to reach anyone other than one person - so if they aren't responsive, you're out of luck. ... More

It wasn’t a good experience! With the title company!

Our experience was not at all what we were promised. Finding out someone had put a cigarette out in our walk-in shower to finding a banana peel hanging in the spare room closest. The workmanship for the price we paid is very poor. We have had numerous issues with getting things complete. Commutation with our field manager is awful. We should not have to be the ones to contact people in order to have things fixed.

The communication from all parties is horrible

Our poor quality of workmanship was created by having 5 different field managers exchange responsibility throughout the build of our home. POOR management system. OUR HOME IS FULL OF ITEMS NEEDING RREPAIRED AND THEY ARE CHOOSING TO NOT TAKE RESPONSIBILITY FOR THE MISTAKES such as cracked window, unsmooth granite countertops with sharp edges.. Bowed walls...porch and patio full of birdbaths and craters as well as saw cuts in the edges of our bullnosed cement work...The list Goes On.. underaged kids working on our flooring and tiles.. Shall I continue? This ones gonna hit thecourtroom. Will not recommend Pulte or Del Webb to anyone. ... More

Pulte is only in it for the profit. Build quality very poor... They'll tell you one thing and do another.

The quality is very poor, the work is like your getting a starter house, as cheap as you can build. This builder does not take pride in building home, issues after issues. I had mold on wood and this builder would not replace the wood, just cover the wood up. Just lots of cheap materials in house.

Major issues found upon move in. Builder is months behind and can’t fix. These are not warranty issues the issues are sloppy workmanship and DelWebb not supervising their contractors to assure of a quality home build. This is our fourth home build. We are very disappointed in the final product.

As we are in our new home from Pulte we are seeing the REAL quality of our home. We thought we were getting a quality built home, but things like the painting on the outside & inside was a just a rushed job. The quality of the cabinets are poor, even though they were expensive. The drywall was done poorly & the grouting of the tile we are still trying to get fixed! After you close, you cannot get the person you were working with for repairs to call you back to get the work completed, our work supervisor. At this point we are totally dissatisfied with the way we are being treated.

paint comes off walls, 24 inch centers on some walls can not hang cabinets, if something is wrong no one fixes it during construction, it seems like the house has to go up as fast as it can and don't care about quality of home, don't prime walls before top coat, worst home I ever had