Del Webb Reviews in Phoenix Mesa, AZ

Would never recommend anyone after I got a home inspection report with major deficiencies that have yet to be corrected.

Pulte has nice floorplans and offer some very nice features with the houses that they sell however, the quality of Much of the work is subpar and very disappointing. For one example, three weeks after moving into my house (I moved in on April 4 ) I noticed water damage at the base of my kitchen island. I suspected it was the dishwasher leaking and immediately discontinued using it. The following Monday morning, I reported it to Pulte’s Customer service line (two weeks ago) and have since sent them three emails explaining the situation. Last week, when I phoned the customer service office, I was instructed that the emails were passed onto the customer service manager for my district, Jeff, but I have not gotten a single communication from Jeff. I have been washing dishes by hand for two weeks and nobody at Pulte cares a thing about it. The only communication I have received about the situation, which did not come from Jeff, is that Pulte doesn’t install dishwashers so it is whirlpool’s problem. Well, Pulte may not install dishwashers but due to special circumstances, they did install this dishwasher on the morning of my walk-through. They didn’t even bolt the dishwasher to the frame. After moving in, before I could use the DW, the building supervisor’s assistant, Kyle, had to come over here and bolt it down. This is Pulte’s mess that they refuse to acknowledge. This is the first time in 40 years that I have had to wash dishes every day by hand. Pulte has set me back a half a century! In addition, I have electrical problems in my ceiling lights and in my living room outlet. I have weatherstripping on my garage door that is coming apart. Pulte has been aware of these problems for two weeks and has not responded. Oak craft did finally come through with the missing cabinet door but that is the only satisfaction that I have received since moving into this house. Shame shame shame on Pulte! ... More

The mortgage acquisition experience and the customer service after closing were deplorable. I have construction plaster on every corner of my house interior, the plumbing has been an ongoing nightmare since I closed 5 and a half weeks ago. My shower dripped day and night for 8 days. I sent a list to the customer service team 6 days ago and haven't heard a word! My toilet paper is parked on the floor. My bathroom sinks don't hold water.

Beware of the lack of quality in the home you are purchasing. Walls out of plum, countertops in bath areas out of plum due to walls mentioned. Floors not cleaned before move in. Poor paint finish on doors and trim. Cabinet supplier not standing behind a workmanship issue. The list goes on, but you can see the problems from this short list.

I have been in our home 6 weeks, all of the whirlpool appliance do not work. Have to call Whirlpool directly, get a service technician out here - after 5 days he comes out and tells me he has to order parts that take 4 to 6 weeks. I paid over $600K for this home - all appliances should work. I would like a call from a Pulte Manager to discuss this problem

Lack of flexibility in changes is a problem. Most new owners spend the first month after move in redoing the interior of the house, discarding things Pulte put in and spending much money on replacements. Work crews show no pride in their workmanship. Many trades do substandard work which has to be redone three times to get it right. Don't expect the contractors to know what they are doing from the guys who pour the slabs to completion. Concrete guys will miss walk in showers, placement of patio door frames, fireplace foundations and other supports. Framers seldom cut a board the correct length...usually about an inch short and then use 15 nails to span the gap. HVAC guys put duct work in, the next day the insulation guys cut all the duct support straps. Three weeks later the HVAC guys come back in and re-straps the ductwork in a hurried and substandard way. Meanwhile, the worksite looks like a dump with debris blowing all over the neighborhood. Not one tradesman leaves the the worksite clean. Not only is it making the neighbor messy, debris is blowing into the desert and White Tank Mountain Regional Park. ... More

Home was left dirty for us. Attic above garage not insulated. Wiring issues. Multiple paint spots on carpet. Dishwasher hose not connected causing water leak. Overspray and missed paint on exterior. Missed dimmer switches. Multiple scratches in glass panels. Entry gate installed backwards causing stucco damage. Attic light is always on with no shutoff. Dryer vent on roof has no cover allowing rain to flow into dryer. Multiple paint touch up spots inside home. Had to turn on garage lights to make laundry room lights work. The only item to be addressed in the last six weeks since we moved in was to fix the laundry light issue. We sent an email with inspection report to Customer Care with no response until we sent a follow up email to multiple people including sales did we get a response. We were told Pulte would be scheduling repairs but have not heard back since then. Extremely disappointing experience and at this point in time there is NO WAY we could recommend a home to our friends or family. I see this will be reviewed before it’s posted so I am certain it won’t be posted due to it being a negative review but I hope someone takes note of the issues. ... More

My AC has not worked properly since I moved in at the end on June. It's now August 15th and it's still now working. I was told that the thermostat not controlling temp was normal, I should be OK with it the 80's in my house. Black marks on my while tile floor...again I was told "that's how it's supposed to be. Back Splash tile are not all the same color. Again, I was told that was how it was supposed to be. Door handles on my sliding glass doors were different colors...I was told, that was how it's supposed to be. Those handles were taking off..they were different colors...new handles put in their place. Bathroom lights flicker...bulbs changed out....the lights still flicker...job complete. Paint on my counter tops and tile floor...."we only construction clean with water, you should hire someone to clean that for you." Outlets are loose in my house, still waiting ....a month and a half so far, electrical safety...just because you can see inside the box doesn't make it a problem. Someone even said that I was trying to get out of the tile installed in our house...so wrong, it was the reason we liked and bought the house. We just want the scuff marks removed. ... More

It was exciting buying a new dream home until we moved in! Josh, our superintendent went MIA after begging to be rated all 10's (which we did up until move in he was great - afterwards he GHOSTED us). We have had some major issues after move-in including 5-ton A/C unit which is destined to fail imminently, a non-working oven which was installed as electric when we paid over $5K for GAS package appliances, still waiting for touch up paint which is badly needed and should have been delivered at closing, NO cable conduit was laid for TV, Internet, computers etc which took 4 weeks to get (we had to increase data on our cell phones to get anything at all costing us a lot of $$ out of pocket), a huge CIRCULAR (??) break of drywall over 2 ft. wide with NO SUPPORT behind it (studs are 23" apart) and NO BACK UP FROM PULTE, sheet metal variation on chimney over cooktop hood and we could go on and on. These are rather large issues Pulte got our money at closing and now PULTE DOES NOT CARE!! ... More

Bobbie as a sales person.. good.. she needs to have more info tho as the communication through-out 16 months was terrible until Josh Yeager was assigned Bobbie is great but cannot address anything if there’s issues Josh Yeager .. once assigned to our project in the last 2 months was/is a tremendous asset. He is honest.. trustworthy and is the only reason we did not back out on the build.. Josh in my humble opinion is an absolute professional.. great communication.. listens and follows up As of today… little more than a month in I am awaiting a new AC unit .. nice in Arizona.. NOT The concrete on patio - drive and front porch is literally the worse I have ever seen… including the garage… which I personally epoxied…to hide the miserable work.. the concrete is extremely rough.. uneven.. like the finish work was never even done.. they did try to repair my front porch.. ground it down… and then epoxied it.. truthfully looks awful The back patio is just as bad… it looks like it’s 40 years old… paint is off the metal flashing in the front of the house… side gate is loose at bottom and latch is bent And we are still awaiting resolution on glass French doors … and not to mention that the switches in bathrooms were backwards… as was the lock on garage door I could go on and on … like I said… worse experience of my life and compared to the Beazer home I built in 2018 … Pulte can’t hold a candle …I As I mentioned… Josh is absolutely awesome… but I certainly cannot expect him to handle the workmanship issues… especially the terrible concrete work I feel that Pulte should at their expense address or refund so I can address with putting paver drive and front in .. as well as the back patio I in good conscience cannot and will not recommend Pulte to anyone until and unless our concerns are addressed… apparently Steve is no longer around the Florence build and that’s a good thing because although he carried a great message for Pulte… he hears nothing … and borders on coming across as dishonest In closing.. if you had more employees like Josh who actually addresses and discusses with owners … you would be way better off * I also find it amusing that a person cannot write a review without it being flagged for “naughty” words Which you hear all around your job site * Disappointed still Dennis ... More

See comments in the title. I would not recommend Pulte to my worse enemy.

No attention to detail. Poor customer service, poor communication.

Horrible communication with the field manager. Never responds in a timely matter or not at all. Workmanship is poor. I've called customer service several times and still nothing gets resolved.

From almost the beginning where provided misinformation and found the people we worked with to be rigid and on accommodating beyond reason.

Apparently I’m not supposed to give names or examples of what the issues, so I wonder how you expect to take care of the problems... I have plenty of pictures and texts if anyone is interested.

We move in March 25th. Understand the virus but we have been linking with MANY issues that could have been resolved without coming inside. Issues are from not lights, missing kitchen shelves, Magyar ari conditions issues, quality issues all over...... very disappointed.

Sorry, I can’t give a good review

We moved from out of state and we were promised by the site manager and sales team that all the issues that were reported would be taken care of and the house would be cleaned and move in ready when we arrived. That was far from true. We arrived three days prior to closing and were told by the site manager Josh that everything would be completed before closing. The house was filthy and needed many repairs. Including but not limited to: filthy tile floors, floor tile grout all over floor boards, damaged kitchen drawer, trim missing around dishwasher, cracked tub and shower unit, provided front yard landscaping poorly done and 7 dead plants when we arrived which were never replaced, and subsequently all plants died due improperly installed watering system. Kitchen light switches improperly installed hanging by one screw. Then you are promised they will show up to make repairs and never show up for scheduled appointment's, we are now hearing from many in the neighborhood that this is a very common occurrence and they just hope you will go away and stop requesting repairs, It appears if we want anything fixed we will have to do it ourselves. The neighborhood gossip have made it very clear this is a common practice, promises made and not kept. Even at your one year warranty we have been hearing nothing gets done, more promises and again not kept. So buyer beware! ... More

We thought we bought a new house from Del Webb/Pulte; not a fixer-upper! After moving in, we had nearly 60 issues requiring repair or replacement. It’s been nearly two months since receiving the keys to our house and there are still 30 issues remaining. Many of them are major issues. Poor oversight during construction along with poor workmanship are the root causes for having so many repair issues after closing. Extremely slow follow up caused by a very disorganized process for making post construction repairs is as frustrating as finding so many repair issues after closing.

We scheduled an electrician to come for warranty work. Did not call or reschedule. Also given 1 week to get across country for settlement

Workmanship is terrible, unprofessional workmanship, no follow-up on listed deficiencies as described and listed in (2) walkthrough's, in October and November 2022 with Construction Manager, Jose, moved into home, December 9, 2022, started calling Jose, no call backs for status updates on short comings on house as identified and listed. Called Warranty Department to get some follow-up, on defects. An appointment was setup for February 9, 2023, with Cabinet Company, Tim, of Royal Cabinets did an excellent job to adjust and complete our original requests for doors, drawers and sliders, all working well now as of 2/9/23, at 10:00 a.m., very clean and professional, was able to answer our questions in regard to our concerns with all of the cabinets as well as fixing all of the issues. We still have some issues with the house inside (interior) and outside (exterior), as listed during our (2) walk throughs with Construction Manager, Jose. ... More

The whole experience was terrible and still is. All you do is ask for things to be fixed which should of been right from the beginning. You have to wait for everything to be done. Pulte doesn’t want to fix things that should of been done in the begging. For the amount of money you spend on these homes you should get a much better product.

Moved in house and the list of issues is long. The biggest issue is the house is a energy efficient home. We pay double on our APS compared to our neighbors that have a bigger house. By 500 Sq Feet. Find out NO flashing on back of house. AC not working correct. When you email Pulte no answer. going on 2 months living in house and AC runs at 80 degrees all the time and we still pay $450 a month on APS bill. Not happy with Pulte.

The finish work on the home was absolutely awful. Wall texturing and paint work was beyond terrible, unpainted sections in closets and behind toilets, trim work looked like it was done by amateurs. We had home inspection after our move in and found multiple errors on the roof where missing tiles could let water get unit the home, the outside stucco wasn’t much better. They drywalled over vents that were supposed to be on the patio that could cause roof damage. Overall my wife and I were very disappointed for the amount of money this home cost us to have to be put through his is despicable.

Pushed back my closing 3 times without any communication, which equated to an extra 6 months before I could move. This ended up costing me several thousand extra dollars because I had to pay for storage and 2 moves instead of one. Also purchased the Kitchenaid upgrade package, but they changed my cooktop to a Frigidaire without communicating anything to me. I found out about it after I signed my papers and gave them my money when I did the final walkthrough to get my keys. When I addressed the matter with Pulte, they told me to go buy it and install it myself. So I did not get the upgrade that I paid alot of money for. I am very upset about this and Pulte should either refund my money for this upgrade, since they didn't do it, or they need to install the proper cooktop. ... More