Del Webb Reviews in Phoenix Mesa, AZ

We love your new home in SC Festival BUT as of today, we still have NO response to our 30 day "fix it" list - we are 70 days+ since moving in. We followed your rules & payments made but the rules don't apply to you! Get moving Pulte. Your excuses are not working.

Apparently I’m not supposed to give names or examples of what the issues, so I wonder how you expect to take care of the problems... I have plenty of pictures and texts if anyone is interested.

Recommend a home inspection be done during or after construction

We move in March 25th. Understand the virus but we have been linking with MANY issues that could have been resolved without coming inside. Issues are from not lights, missing kitchen shelves, Magyar ari conditions issues, quality issues all over...... very disappointed.

We were forced to close on a new home that had multiple issues - we asked to delay the closing until items were resolved and were told no unless we were willing to pay the daily fine for not closing. So, I have cabinets that are scratched, drawers that don't close properly, etc., interior doors that were not painted properly, medicine cabinet was forced into the opening which cracked the metal due to forcing into position and the problems with the roof are too many to list here along with pages of other issues. It's a disappointment to move into a new home with so many issues. The response we have heard multiple times is that we have to remember it is a track house so it won't be perfect. Not an acceptable answer for a half million dollar home. We are not looking for perfect but reasonable craftsmanship would have been nice. ... More

Moved in on March 20th. We have a long list of unresolved punch list items that no one is addressing. Covid is not a valid excuse for poor customer service.

There are still things to be fixed and taken care of

The building process was stress free. The builders had a plan with timelines all ready. They followed these plans and we were advised each time a goal was achieved. The goals and timeline were excellent.

Front door issues.

Not one trade need their job correctly, had issues in all areas

We have a new home that due to the virus we can't be at right now. Can't wait to be able to move into. Have 1 issue to have taken care of in guest bath.

They buying process was great.

Site Manager, Mike, took us around homes under construction to demonstrate some of the quality practices Pulte uses to build homes. Was very impressed with what we saw. Been in our home now almost 2 months and we are very happy with the quality and features included. Have built homes before and many of these items were upgrades with other builders. Our Sales Rep, Bobbie was also incredible to work with. She went above and beyond to make this happen for us. We are so grateful to her.

Watch every detail and don't move-in until you are satisfied. I am still waiting for a light bulb in my front porch and many other things to be fixed or explained how to be set up.

Could not get build issues resolved prior to closing and once they had their money, call back issues take forever and don't seem to fix many of the problems. Not the same Pulte experience I had in Virginia.

Overall we are pleased with the home build. If there is a negative I would say that the strong demand within Sun City Festival has lead to a shortage of trades for the work and it sometimes reared it's ugly head with either delays or sub par work. Ultimately everything was made right shortly after close and it is a lovely home.

Del Webb community is wonderful with many amenities

Sloppy workmanship, workers trash and tools/supplies left in and on property, lack of attention to detail: never cleaned before closing, paint and concrete/stucco left on patio and drive, poor paint job inside. Only lip service from field manager, no follow up, jobs are still incomplete,

Nick is a great representative for Pulte during the build process.

I found the process to be very smooth. This is the first time I have had a home built. My sales persons were very good about responding to my many questions. I had an excellent field manager who always got answers to my concerns and responded very promptly to my calls/texts. The Design Center and granite store were fun and exciting to visit. Walking into my new home was wonderful...Just what I had pictured. Thanks!

From the beginning, working with the sales office, the design person, the construction manager, talking with the workers, Pulte Mortgage, title company and closing - all went so smooth and everyone was so helpful, friendly and knowledgeable. We still have some issues from our pre-closing walk-through to be resolved, but the construction manager is working with us.

Very poor quality of materials. Design Center is the most disappointing, they RUSH you in making decisions. You get one 4 hour appointment, with TERRIBLE help!

Great up to the closing but after that customer service to handle punchlist items is very poor. Vendors no-show appointments and continually delay repairs. Quality control in several areas is lacking.

It has required multiple visits to resolve a couple issues. Love the layout of the house and 98% of the construction went smoothly. Our construction manager Mike has been very helpful trying to resolve a couple of issues. The subcontractors have required multiple visits on a couple issues that Mike assumed the would schedule and take care of the issue on a single visit. The house overall has met our expectations, this being the 4th house we have constructed in the Phoenix metro area.

Everything went very smoothly and all the Pulte people were very helpful and kind. We love our new home.