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Del Webb

Del Webb Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Del Webb.

Read all 683 verified reviews from homeowners that built a new home with Del Webb in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Del Webb an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.9 out of 5 stars in Phoenix-Mesa Area

683 Reviews in Phoenix-Mesa Area

Star Rating Breakdown

5 ★ 294

4 ★ 153

3 ★ 117

2 ★ 55

1 ★ 64

Ratings by Category

Overall 3.9

Quality 3.6

Trustworthiness 3.8

Value 3.9

Responsiveness 3.5

Del Webb in Phoenix-Mesa Area

View Homes

Customer Reviews

Don't Over Promise & Under Deliver!!

  • Dale P.
  • Verified HomeBuyer
  • August 11, 2021
  • Buckeye, AZ

Our experience was not at all what we were promised. Finding out someone had put a cigarette out in our walk-in shower to finding a banana peel hanging in the spare room closest. The workmanship for the price we paid is very poor. We have had numerous issues with getting things complete. Commutation with our field manager is awful. We should not have to be the ones to contact people in order to have things fixed.

Del Webb responded:
We are so very sorry to hear that you have had a frustrating experience since moving into your new home. We would like the opportunity to escalate this situation to leadership and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your unresolved concerns along with your address and contact information. Thank you. ^AH ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Del Webb - The communication from all parties is horrible

  • Scott C.
  • Verified HomeBuyer
  • July 29, 2021
  • Buckeye, AZ

The communication from all parties is horrible

Del Webb responded:
We are so sorry to hear that our team did not provide excellent communication. We would like to learn more about your experience so we can address it accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your experience along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

POOR QUALITY

  • Lanny C.
  • Verified HomeBuyer
  • March 10, 2021
  • Buckeye, AZ

Our poor quality of workmanship was created by having 5 different field managers exchange responsibility throughout the build of our home. POOR management system. OUR HOME IS FULL OF ITEMS NEEDING RREPAIRED AND THEY ARE CHOOSING TO NOT TAKE RESPONSIBILITY FOR THE MISTAKES such as cracked window, unsmooth granite countertops with sharp edges.. Bowed walls...porch and patio full of birdbaths and craters as well as saw cuts in the edges of our bullnosed cement work...The list Goes On.. underaged kids working on our flooring and tiles.. Shall I continue? This ones gonna hit thecourtroom. Will ...

Del Webb responded:
We are so disappointed to hear that you are unhappy with the quality of your new home and are having a frustrating time getting your issues addressed. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Great community poor home builder.

  • Stephen K.
  • Verified HomeBuyer
  • January 06, 2021
  • Buckeye, AZ

Pulte is only in it for the profit. Build quality very poor... They'll tell you one thing and do another.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home. We would like to learn more so we can assist accordingly. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you. ^AH ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

The poor workmanship of this house builder

  • Dale C.
  • Verified HomeBuyer
  • December 02, 2020
  • Buckeye, AZ

The quality is very poor, the work is like your getting a starter house, as cheap as you can build. This builder does not take pride in building home, issues after issues. I had mold on wood and this builder would not replace the wood, just cover the wood up. Just lots of cheap materials in house.

Del Webb responded:
We hate hearing that you are unhappy with your new home and are having a hard time getting your issues addressed. We would like to learn more so we can address this situation accordingly and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

New home needs a lot of work

  • John A.
  • Verified HomeBuyer
  • July 14, 2020
  • Buckeye, AZ

Major issues found upon move in. Builder is months behind and can’t fix. These are not warranty issues the issues are sloppy workmanship and DelWebb not supervising their contractors to assure of a quality home build. This is our fourth home build. We are very disappointed in the final product.

Del Webb responded:
We are so sorry to hear you are disappointed in your new home and are experiencing unresolved concerns. If you could please email your full name and address to customersupport@pultegroup.com with some more detail regarding your concerns, we would be happy to pass it along to local leadership for them to address. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Not what we thought

  • Virginia F.
  • Verified HomeBuyer
  • January 07, 2020
  • Buckeye, AZ

As we are in our new home from Pulte we are seeing the REAL quality of our home. We thought we were getting a quality built home, but things like the painting on the outside & inside was a just a rushed job. The quality of the cabinets are poor, even though they were expensive. The drywall was done poorly & the grouting of the tile we are still trying to get fixed! After you close, you cannot get the person you were working with for repairs to call you back to get the work completed, our work supervisor. At this point we are totally dissatisfied with the way we are being treated.

Del Webb responded:
We are incredibly disappointed to hear that you aren't happy with your new home and that you are having a hard time getting in touch but we thank you for taking the time to leave a review. We would like to assist in getting these issues addressed and would appreciate if you could email socialcare@pultegroup.com so our team can work with you. Thank you again. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

poor quality of a home

  • Anonymous
  • Verified HomeBuyer
  • August 02, 2019
  • Buckeye, AZ

paint comes off walls, 24 inch centers on some walls can not hang cabinets, if something is wrong no one fixes it during construction, it seems like the house has to go up as fast as it can and don't care about quality of home, don't prime walls before top coat, worst home I ever had

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with the quality of your home and we appreciate you bringing these issues to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1