Del Webb Reviews in Phoenix Mesa, AZ
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What Phoenix Mesa Homeowners Have to Say About Del Webb.
Read all 705 verified reviews from homeowners that built a new home with Del Webb in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Del Webb an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Phoenix-Mesa Area
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Customer Reviews
No follow-up
- Peter R.
- Verified HomeBuyer
- May 27, 2020
- Buckeye, AZ
We move in March 25th. Understand the virus but we have been linking with MANY issues that could have been resolved without coming inside. Issues are from not lights, missing kitchen shelves, Magyar ari conditions issues, quality issues all over...... very disappointed.
Del Webb responded:
We are so sorry you are disappointed in your experience working with us and are experiencing issues with your new home. We would like to assist and work with you to make things right. In order to do so, please email customersupport@pultegroup.com with some additional information. Thank you for taking the time to leave a review. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 2
Responsiveness 1
Disappointed
- Anonymous
- Verified HomeBuyer
- April 15, 2020
- Buckeye, AZ
Not one trade need their job correctly, had issues in all areas
Del Webb responded:
We are so sorry to hear that you are disappointed in your new home. We would like to learn more so we can assist and would appreciate if you could email customersupport@pultegroup.com so we can be in touch. ^Abby
Total Score 1
Quality 2
Trustworthiness 2
Value 1
Responsiveness 2
Not what we thought
- Virginia F.
- Verified HomeBuyer
- January 07, 2020
- Buckeye, AZ
As we are in our new home from Pulte we are seeing the REAL quality of our home. We thought we were getting a quality built home, but things like the painting on the outside & inside was a just a rushed job. The quality of the cabinets are poor, even though they were expensive. The drywall was done poorly & the grouting of the tile we are still trying to get fixed! After you close, you cannot get the person you were working with for repairs to call you back to get the work completed, our work supervisor. At this point we are totally dissatisfied with the way we are being treated.
Del Webb responded:
We are incredibly disappointed to hear that you aren't happy with your new home and that you are having a hard time getting in touch but we thank you for taking the time to leave a review. We would like to assist in getting these issues addressed and would appreciate if you could email socialcare@pultegroup.com so our team can work with you. Thank you again. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
No need for AC in July....
- David J. S.
- Verified HomeBuyer
- August 15, 2019
- Buckeye, AZ
My AC has not worked properly since I moved in at the end on June. It's now August 15th and it's still now working. I was told that the thermostat not controlling temp was normal, I should be OK with it the 80's in my house. Black marks on my while tile floor...again I was told "that's how it's supposed to be. Back Splash tile are not all the same color. Again, I was told that was how it was supposed to be. Door handles on my sliding glass doors were different colors...I was told, that was how it's supposed to be. Those handles were taking off..they were different colors...new handles ...
Total Score 1
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
poor quality of a home
- Anonymous
- Verified HomeBuyer
- August 02, 2019
- Buckeye, AZ
paint comes off walls, 24 inch centers on some walls can not hang cabinets, if something is wrong no one fixes it during construction, it seems like the house has to go up as fast as it can and don't care about quality of home, don't prime walls before top coat, worst home I ever had
Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with the quality of your home and we appreciate you bringing these issues to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. ...
Total Score 1
Quality 1
Trustworthiness 1
Value 1
Responsiveness 1
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