Del Webb Reviews in Phoenix Mesa, AZ

We enjoyed watching our dream home being built. The quality and expertise going into the building process was excellent. Steve our building manager was wonderful and kept us updated with pictures of the process every Monday morning. We can’t say enough good things, everything went great.

Nicolette in sales and Josh in construction were amazing and made the entire process easy. Outstanding communication and responsiveness.

From sales through Construction our experience has been great. The only hiccup so far is lack of timely response to emails to our Customer Service representative.

We love our new Pulte home. We find it very energy efficient and cozy

A couple of things needs improvement in the quality of the home One-the quality of paint of the inside is nothing but awful Two-an updated baseboard to match the quality of the rest of the house should be included Three-the easiness in which the patio door should be open should be looked at as we are all senior citizen Other than that, I think it’s a wonderful home

My homebuying experience with Del Webb has been deeply disappointing. I feel misled on key aspects of the build—especially regarding material quality, fabrication issues and changes, and misleading statements that cost me thousands when opting to select the higher-end options offered by Pulte. Despite repeated assurances, major issues were downplayed or ignored. What should have been an exciting milestone became a frustrating and deceptive process. While I had a positive experience with the sales agent, construction manager, and design center staff, the real issue seems to be with Pulte’s vendor contracts, which I found out deliver far less than what’s promised. I’m now considering all my options to ensure I receive what I paid for. ... More

We purchased our second home in Sun City Festival.

Great value for the money. Impressive communication and response time from the construction manager. Quick response time addressing concerns and issues. Focused on happy customers!

We used all aspects of Pulte services a d could not be more happy. The building superintendent has and continues to be responsive and available. The insurance team has helped lower my rates on 2 homes and 2 cars and the Mortgage team made everything easy by being thorough and flexible.

Everyone I dealt with was committed to providing excellent service.

Sales, design, construction,and mortgage were all top-notch. We love our new home, the third Pulte home we have had built and enjoyed.

The options and flexibility was extremely limited for new construction. Example: If you didn't want one of the 3 lighting options given you had to buy & install light fixtures/fans yourself. Also, the interior upgrades were grossly overpriced. I would say the quality is slightly above average for both the interior and exterior work. The Del Webb community itself is very nice.

Once you buy your home, a person from Pulte or Del Webb goes through the house with you and then they want an excellent rating and tell you so Be sure before you do any rating that ALL has been completed on your checklist. We were promised repairs but they never came through and this was after the rating! Beware

I was fortunate or maybe unfortunate to be able to visit the house almost weekly to see the progress of the new build. It was frustrating to witness the lack of "craftsmanship" that they claim in the promotional materials. To look at finished window openings that were not plumb or level, inconsistent wall texture due to the numerous times the drywaller had to return, items that supposedly passed inspections but yet I had to point out to the construction manager that they were wrong or needed to be fixed and the attitude of not only the construction manager but the senior construction manager were disappointing. Basically was told that this is how it's done in AZ so accept it. There are other items but I could type forever. I do have pictures documenting the subpar work. Now after being in the house for a couple of months, it's obvious subcontractors are not very keen on using a level to check evenness of tile and numerous other aspects of a build. We'll call this "slap and go construction". Hopefully anyone that looks at these houses has a thorough inspection if they are not able to watch the whole build and check daily or weekly to see the lack of "craftsmanship" they claim they put into their product. ... More

I love my Pulte house. However, the workmanship from some of the subcontractors are horrible. Zero pride in their work. Painters did the worse job I have ever seen. Concrete patios not level. But I must say Brian and Tommy with Pulte have worked so hard for me trying to correct this. Pulte needs to up the quality standards with the subcontractors.

Our final inspection revealed a defect in the ($8000) waterfall island countertop. Replacing it would have delayed our closing, and with our rental deadline and movers, that was not an option, so we settled on a $500 food voucher. Pulte could have worked with us on that. Disappointing. While gutters were being installed after closing, 12 cracked roof tiles were discovered. One of the bathroom sinks has come loose from the countertop. Hopefully it won't completely tear away and fall, causing further damage before it gets repaired. We replaced the powder room mirror which had been glued to the wall. Fortunately, we were able to remove it without breaking it, but the wall behind it was a mess. ... More

There are several things I would do differently if I had the opportunity to build a new home again. I would like more than four hours to go over all of the selections that you have to make at the design center. When you are selecting your flooring, cabinets, electrical and lighting and are new at this process it is very overwhelming. Now that I’m in the home I can think of several items I would have chosen that we weren’t even aware of at the time. I’m not impressed with the appliances as the microwave broke in the first four weeks of owning the house and trying to deal with Whirlpool was a nightmare as once you close on your home you deal with the manufacturer for the appliances. I truly repair as many items as I can as the warranty repair process has been slow and the scheduling of repairs isn’t always provided to us and we’ve had companies come out to do repairs that we weren’t informed about them coming. I would strongly suggest that you have a home inspection done prior to closing as our inspector found several issues in our brand new home. In the end we have a home that we’re happy with but we have had to deal with a lot of repairs and problems that a new home shouldn’t have. My thoughts of a clean new home and theirs are two totally different things. ... More

Escrow and closing flawless. Move in readiness exceptional. Project manager very attentive to project quality

Great experience builder easy to deal with and very informative.

Aaron was incredibly awesome from our first meeting, through the building stage, and all the way through closing.. My wife and I love Aaron and we refer everyone to Aaron. Aaron is a gigantic asset to your company

Build process was well organized and staff was great to deal with. Pleased with the attention to detail and build quality

From start (working with my salesperson) to build updates (Superintendent) to design center and finance, this purchase was an excellent experience.

Overall the home has met our desires It is NOT a home with great workmanship, or high quality. The option upgrades are very expensive. I would put the value of these homes as average. Our construction manager was excellent, managing much of our concerns in a timely manner. The follow-up by Del Web customer service definitely met our expectations. You have to stay on top of the building project right up until your closing.

Our Sales rep was extremely helpful and kept us informed throughout the process. We felt the building took much longer than necessary, if it weren't for our Sales rep we wouldn't have known where things stood. We were out of state, once here things started progressing. We have a few issues, some response times are ok, others lacking and we are still waiting for items pointed out in the walk-through.

All the people we have worked with have been helpful and responsive. We love the home, the layout, and the location. Coming from out of state and having had several custom homes built over the last 30 years, some of the building processes are strange and seem cheap. Especially in comparison to the rest of the home and the price….ie, the baseboards are 1/2 the size they should be because they are put in before the flooring. We’ve never seen this and it looks very cheap…especially next to the upgraded flooring and the lovely, 8’ interior doors. Also the bathrooms are very basic, which is disappointing and all the granite seems outdated…it’s similar to granite we had in a home built in 2012. We’ve replaced the baseboards and over time we’ll upgrade the bathrooms and granite. Understanding this is a spec home, it’s still strange the areas that were upgraded and the ones that were not. Again, overall we are happy with the home itself and especially with the buying process and the people we’ve worked with. Thank you! ... More