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Del Webb Reviews in Phoenix Mesa, AZ

What Phoenix Mesa Homeowners Have to Say About Del Webb.

Read all 737 verified reviews from homeowners that built a new home with Del Webb in the Phoenix Mesa area. Phoenix Mesa homeowners have rated Del Webb an average 3.9 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 3.9 out of 5 stars in Phoenix-Mesa Area

737 Reviews in Phoenix-Mesa Area

Ratings by Category

Overall 3.9

Quality 3.6

Trustworthiness 3.8

Responsiveness 3.5

Del Webb in Phoenix-Mesa Area

View Homes

Customer Reviews

Home Inspector before closing,

  • Anonymous
  • Verified HomeBuyer
  • May 14, 2019
  • Buckeye, AZ

If you're building new, hire a Home Inspector before closing, or better yet hire and Inspector during the build process. It will save time down the road.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Great House

  • Gary T.
  • Verified HomeBuyer
  • May 14, 2019
  • Buckeye, AZ

Purchased "ready move in" house. Great experience from contract to move-in.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Details

  • Anonymous
  • Verified HomeBuyer
  • May 07, 2019
  • Buckeye, AZ

Pay attention to location of light switches and which lights they operate, some on not placed where you'd expect them. Circuit box is going to be located on the exterior of the house and only generally gives you an idea what each circuit covers, (switches, outlets, etc.). The kitchen water supply (to refrigerator, sink, dishwasher) is separated from the water supply to the rest of the house. If possible, visit construction frequently and ask questions.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

Exceptional build process updates.

  • Steven M.
  • Verified HomeBuyer
  • May 07, 2019
  • Buckeye, AZ

Awesome painless process from picking out the structural upgrades to design center upgrades to easy closing. Weekly updates with photos from your sales agent and communication with your build superintendent. I would pick another Del Web community again without any hesitation.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Pleasant, Low Stress Experience

  • Horn H.
  • Verified HomeBuyer
  • May 01, 2019
  • Buckeye, AZ

The purchase of our new retirement home with Del Webb / Pulte in Sun City Festival has been a relatively low stress experience. This was consistent through all stages (sales, design center, title, mortgage, construction, final inspection, closing, and post move in). Usually the most stressful phase "construction" was also low stress due to our Field Manager "Michael" and his leadership. They explained the process and established a communication plan at the start. This formed an issues resolution team and process for responding to all issues in a timely fashion. This communication process ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Large bureaucracy that struggles to provide customer service.

  • Bonds F.
  • Verified HomeBuyer
  • April 12, 2019
  • Buckeye, AZ

Disappointed in dealing with the Pulte bureaucracy when trying to get minors changes made during the build process. Pulte was more concerned with the process of building your house than it was to making sure they provided great customer service. Had to pay a $250 service charge to change out a refrigerator that cost less than the refrigerator that Pulte had scheduled for the house. Painting is a very poor quality and still cleaning or touching up paint issues.

Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at socialcare@pultegroup.com if you'd like to share any additional comments or concerns. --Sarah delwebb

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Could be better

  • Anonymous
  • Verified HomeBuyer
  • April 11, 2019
  • FLORENCE, AZ

Get everything thing in writing. Make your list write down issues with a good Description.

Del Webb responded:
Thank you for your feedback. We'd like to get in touch with you to hear more about your experience so we can better understand the areas in which we need to improve. You can reach us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 3


Quality 3

Trustworthiness 3

Responsiveness 3

Del Webb - A great home buying/building experience.

  • Anonymous
  • Verified HomeBuyer
  • April 09, 2019
  • FLORENCE, AZ

We’ve built 5 homes in our lives. This was by far the best and quickest experience. They certainly have the whole process down pat. We are very happy with our home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - So far Pulte has responded to and repaired the small things we

  • John J.
  • Verified HomeBuyer
  • March 27, 2019
  • Buckeye, AZ

So far Pulte has responded to and repaired the small things we have found needed attention.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Pleased

  • John G.
  • Verified HomeBuyer
  • March 26, 2019
  • Buckeye, AZ

Our 2nd house built by Del Webb, we are pleased once again. Love the layout of the house, we downsized for our retirement years and the Hideaway fit our new lifestyle.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Love our Del Webb home

  • Cheri D.
  • Verified HomeBuyer
  • March 19, 2019
  • Buckeye, AZ

Nothing is perfect in life. This home is close. Our golf course lot is gorgeous. Helping us place our home on the lot was a crucial part of our build. The fact that we have had past experience with home construction helped us be more understanding when problems came up.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - Overall positive experience

  • Charles B.
  • Verified HomeBuyer
  • March 12, 2019
  • Buckeye, AZ

Overall positive experience

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 3