Del Webb Reviews in Phoenix Mesa, AZ

The sales, construction, and design teams were delightful to work with and provided added value. The Escrow team, not so much, poor communication and their communication portal could not be opened.

My only complaint is the quality of the cabinets. Having trouble with pull outs and doors closing properly. It feels they were lower quality and instillation was not done properly

Disappointed. iamenities offered under false pretenses. would not recommend a del Webb home to anyone.

Working with our Construction Manager, Roby, throughout the building process has been a dream! Our home is beautiful, and we are highly satisfied with the quality of the construction. We highly recommend Pulte Homes!

Lori helped me through search and buying process. Great service. Very efficient and timely responses to everything. I would recommend Sun city festival to anyone.

Everyone was great to work with and very responsive to our needs

We had a great experiance with our purchase and build in Sun City Festival. The communication and quality was great! I would recomend Del Webb for your retirement build.

We are pleased. Our sales person Nicolette was wonderful ad well as our construction manager Daniel from start to finish!

We purchased a quick move in home. Overall it was great. Salesperson was the best and superintendent has been very attentive.

Our Builder, Roby handled all details of our closing and any minor quality issues professionally and completely. He went out of his way to make sure that our move in went smoothly. A real joy to deal with him and a company that stands behind their products.

If you put it into perspective that 'no house is perfect' and make the decision to accept the disappointments and focus on the better, I think the overall of the house is good. I wanted to point out that in picking options process for your house was both fun and with anxiety. The two options I need to address were changing primary bedroom to a 'bow window' in which would enlarge the width of the room. My goal was to have at least 1.5 to 2 feet extended in center of the bow on the inside of the room. But by the time I discovered from the Pulte sales agent that the bow window only extended by 1 foot or less on the inside, she said she gave us the 'exterior measurements' at the time of the sale and was too late to change. The option costed us $6000 and bought me only by 1 foot or less in center of the bow! The other option is worth raising an issue was that the kitchen cabinets have option for 'full overlay' which meant the cabinets doors would install close together per Pulte sales agent. However, in reality, they didn't. The option was $1000 to have cabinets doors to install 'almost' close together. It would have been better to have them install close together for a higher price. Lastly, after you moved in and found things around inside and outside of your house either didn't look right or didn't work right. I entered these warranty items in both using their email link AND our Pulte account portal and waited for more than 3 weeks and got no response from Pulte customer care. So, I reached out to my Pulte sales agent and the customer care department responded. ... More

Quality of workmanship has been top notch. We are pleasantly surprised.

Everyone at Del Webb, from the sales (Mike) to construction (David,) was friendly, professional, and responsive. I got a great deal on a highly upgraded home and I have confidence that it was built to high standards. I highly recommend a Del Webb home to anyone looking for a wonderful place to retire and/or have a peaceful lifestyle!

Great construction managers. I think several of the materials have been upgraded and the preparation/installation of materials is greatly improved from our experience 5 years ago. Paint quality could be better. This is our 3rd home in Merrill Ranch in 10 years and we love the community.

I really appreciated the fact that each step was explained and covered so everything was easy to understand. Any questions I had were answered quickly and efficiently. Highly recommend!

Homes built to fast, poor attention to detail.

Aaron was accessible, very professional , great follow-up skills and he cares about his customers. Having employees like Aaron is why Del Webb is a very successful company.

The whole process went smoothly and on time. There were no issues.

David went above and beyond his call of duty.

My house came out beautiful. It was completed before I expected. Brian was absolutely wonderful. He was always attentive to all my questions. When something need fixing, it was completed immediately and the customer service person followed up to make sure it was done. Everything was perfect.

From the moment we started the process with Elaine Ransom our wonderful salesperson to the close with Stephen Jayme, our Construction manager, the entire experience was smooth and easy. My only suggestion is that Del Webb include the gathering room floor outlet as part of the standard package. Increase the base price if necessary. Also, don’t overcharge for additions. I think buyers will spend more on options if the prices for these additions aren’t exorbitant.

All of the personnel we dealt with were very helpful, the entire building process went smoothly and was very timely.

I love my neighborhood however the building process was rough. The project manager hardly initiated communication, I always had to ask for updates. When issues were found and brought to his attention I was told " that's normal" however I am familiar with building code and they were not following code.

I have several items that are not working in the home at time of purchase. At closing day our Construction point person was quick to get signatures vs. letting us have a few days to move in and really review. I have submitted tickets and response to this point is slow at best.

Construction Manager has been very dependable and seems to always find a solution to whatever problem is presented.