Del Webb Reviews in Phoenix Mesa, AZ

The buying experience was not stressful. The quality of the house is awesome. Del Webb has their processes down, construction, sales, design center, financing and closing. Well done.

The community seems great with some really great owners. We are looking forward to becoming a part of this group.

Roof tiles not mortered down, foam showing in roof eve, needs stucco, roof dryer vent installed wrong, walls in house not straight. Baseboards not straight,bath cabinet installed wrong, shelves will not stay in place, caulk not finished in bathroom and kitchen, floor outlet missing screws, some kitchen cabinets are warped, overspray on cement patio, window caulk missing, patio screen door does not slide properly, dishwasher installed improper crooked, installer just cut off one mounting bracket, too much to list all

It was really very great!

We were a cash only purchase and we were able to get our house in 30 days. Being able to do this and be in our new home before Christmas was a great help! Our construction manager, Robby, has been very good about follow up and making sure all is well in our house.

We love our new home.

The construction manager was the best part of the building experience with Pulte. Explained thing very well, quick response to our questions, very helpful.

Its a great new home

Way good overall experience. Construction manager Zack was good. Little disappointed in granite countertops and Pulte response to my concerns.

Everything went perfect from walk through to signing paper work to moving in..

This is my 1st buying a new build and what an experience, I was not coached or didn’t have help in decision making or missed things that were very important, lesson learned, but overall very happy

Our Construction Manager, Dana, was amazing!! Our Selling Agent, Aaron was also amazing!! We have been extremely impressed with the communication, quality, and attention to detail. We are looking forward to spending the rest of our lives in this great community.

house was built ahead of schedule

Mediocre for these reasons. Here are some of many after move in. Floors, counters filthy on move in and was promised it would be cleaned during walkthrough. Leaking plumbing after day one. After a month they still have not cleaned all the paint splatter and epoxy globs they left on tile floor. Cracked tile, glass scratches, missing outlet covers, sink drain stoppers not working, obviously out of line can lights… Here is the low down. DelWebb/Pulte is a production builder. They claim quality but supervisors do not do quality control so you are depending on quality sub-contractors they use. Then you are responsible for identifying problems, which will be many, scheduling the subs, burning a lot of your own time to make things right that should have been taken care of by DelWebb/Pulte. They bank on you not identifying problems and heard many stories of extremely difficult subs from neighbors. They try to wear you down. I highly recommend getting a professional home inspection in first week of move in. Inspector found some serious problems with my roof and other structural stuff I would not have found myself. Just don’t expect the level of quality they claim. It’s average quality and you will have to burn your own time to make things right. ... More

Very dirty home. Absolutely no care taken in delivering a clean home. Silicone and stains on tile floors. Carpets were extremely loaded with dust and saw dust.

Although our inspector said that for a Pulte home ours was above average we still had lots of issues. Shortcuts were taken, poor workmanship, and lots of waiting for warranty services (not with contractors but Pulte coordination). I felt that we were coerced into giving good ratings because staff told us that their jobs were tied to it and in one instance we were told that if we couldn't give a rating of 10, not to rte them at all. WHAT??

Like the final home as a hole. We would have like a little more communication with the varies subcontractors. We felt the inside of house during construction could have been kept cleaner. Overall we are very happy with the final home .The formen Josh did answer questions when they came up.

Overall great experience from start to finish

I would recommend using a third party agent that has your back to take care of some of the requirements in purchasing a new home

We feel the sales person was very helpful and guided us to choose the right home for us. Once the build began it was downhill from there. We pointed out several mistakes in the build to our project manager and as time went by it was clear the mistakes were not being addressed. Now that we have taken procession of our home it has been a month and there are so many problems with the inside and outside paint, we have mismatched medicine cabinets, our cabinets turned out very badly and the carpet tack strips come through the carpet. There are also major scratches on the windows and slider doors. There are more but I will stop there. We have submitted our 30-day repair order and now we wait for scheduling for all the repairs that should have been done before we closed. We recently had visitors for the holidays and I was embarrassed to show this new home of ours to them with all of the blue tape pointing to all the flaws that need repair. This community is very nice but they need to keep a better eye on their tradesmen due to their quality being poor. ... More

Buying an inventory home was a quick and seamless experience. From the front desk staff, to sales, to closing we dealt with experienced, knowledgeable, warm staff.

Enjoyed working with the builder team.

It was exciting buying a new dream home until we moved in! Josh, our superintendent went MIA after begging to be rated all 10's (which we did up until move in he was great - afterwards he GHOSTED us). We have had some major issues after move-in including 5-ton A/C unit which is destined to fail imminently, a non-working oven which was installed as electric when we paid over $5K for GAS package appliances, still waiting for touch up paint which is badly needed and should have been delivered at closing, NO cable conduit was laid for TV, Internet, computers etc which took 4 weeks to get (we had to increase data on our cell phones to get anything at all costing us a lot of $$ out of pocket), a huge CIRCULAR (??) break of drywall over 2 ft. wide with NO SUPPORT behind it (studs are 23" apart) and NO BACK UP FROM PULTE, sheet metal variation on chimney over cooktop hood and we could go on and on. These are rather large issues Pulte got our money at closing and now PULTE DOES NOT CARE!! ... More

We have had problems with the electric, things happen, but we scheduled for the electricians to come out, and they showed up in the morning when we had an appointment in the afternoon, now it cost me another day of work, or I have to wait as I scheduled it for 28 December, Unacceptable. We have a complete wall of electrical outlets to shut down everything on the wall to include the . They messed up the shower and we noticed it the day after we moved in, when we took a shower, they came out, took a measurement 11 days ago, we have heard nothing from them again unacceptable. It seems that everybody bent over backwards on this house every step of the way, everybody’s being wonderful, sign the paperwork, give you your money, and now we’re second rate citizens. ... More

We moved into a house that had been sitting for about a year, so we knew everything would not be brand new. At first, the superintendent was very responsive, but after the 10 day fixing period, things have slowed way down. We had an independent home inspector go through the house and point out issues that we would not seen on our own. For example, the roof had a leak at one time that is fixed and there are issues on the roof that will be fixed. But we have a spot under the carpet that is missing pad and we are still waiting for an answer on that. We have sent the report provided by the inspector to the superintendent and Pulte Warranty. We understand that some of these small issues can wait for the year follow up, but some we would like taken care of ASAP. ... More