Del Webb Reviews in Phoenix Mesa, AZ

Would recommend Del Webb/Pulte as a builder to anyone shopping for a new home.

That Richard and Mark are responsive and informative on any questions I have had on my home and grounds. and Kim from HOA is professional and approachable.

It was really very great!

Buying an inventory home was a quick and seamless experience. From the front desk staff, to sales, to closing we dealt with experienced, knowledgeable, warm staff.

Our sales agent, Ken and construction manager, David were professional and responsive throughout the build process. After living in our beautiful new home for one month, we submitted minor adjustment/repairs and hope that the efficient responsiveness continues!

The build team was very responsive thank you

We had looked at a number of builders and found that the floor plan designs by Pulte just made more sense. They are very open and comfortable. Great for entertaining and living in. Just be prepared for the options, there are many and I wish we had given some of them more consideration.

From start to finish, Jerry (sales) helped us with all of our questions and guided us through the process. He also sent us weekly pictures and updates since we were out of state. Although we had three different project managers, Roby helped us through all the final closing, inspections, and last minute repairs. Overall we had a great experience and closed within the time frame that was given to us

the entire process was simple

Overall.... we had a good experience and grateful to be here!

The response by the construction guy Dana. Every question I had was answered very quickly. Dana is the guy you want!

Very Nice and we need additional golf holes

Delays in materials, appliances, etc., post Covid created challenges for all, however, Pulte, did their best. We are loving our home & the Sun City Festival community. Thank you.

They did the best they could in a tough environment

Andrew did good. Minimal contact with Sales after ours passed.

We were pleased to receive weekly updates from our Salesperson, Ken and our Building Supervisor, Andrew while our home was being built. (We were out of state.) The staff at the Title Company and the Design Center were great, providing us with all necessary documents and updates. Mortgage Company also made long-distance qualifying as easy as possible, although scanning documents was sometimes challenging.

When we did the walk-through with Field Manager Steve J...we had a very good experience. Issues were dealt with quickly and efficiently.

We would do it all over again

I am very pleased with my purchase. This is my second purchase of a new home with Pulte and owned other pre-owned homes from this builder. The only issue I find is Pulte does not provide the same quality of customer service as they did in the past. They do not provide a CSR person to help you with your new home issues other than going to your field manager who tries to accomadate your request for service. There is an 800 number for customer care but they redirect you back to the field manager.

From the sales office to the building experience it was great.

This has been a great experience and the builder has been very responsive to out questions and concerns.

Overall, we had a good experience and would recommend Pulte as a builder. We really enjoyed working with our Field Manager, Joey -- he was very responsive and helpful. Our one BIG complaint has to to do the walls -- the texturing on the walls was very poorly done, and we can't seem to get it fixed. In addition, we're VERY disappointed that our only choice was flat paint on the walls, which we totally dislike. We would have been willing to pay more for a satin or eggshell paint, but it wasn't an option.

Bobbie was our agent and she kept in constant contact with us throughout the process.

Workmanship suffers due to limited time subcontractors have to complete the job.

We live out of state and were unable to have on-site viewing as our home was being built. Our Field Supervisor was great about sending us pictures, and calling to talk with us about the progress of the construction. When we came for the final walk-through and signing, we were so happy to see we had a lovely, well-built home. We still are not moved in yet, but have had an opportunity to spend some time in our new home. Everything works as it should, and the few issues that we had were addressed right away and resolved satisfactorily. We have met neighbors, used the pool, gym, etc., and are eager to move into our new community (hopefully within the next few months). We are confident that we will love it! ... More