Del Webb Reviews in Phoenix Mesa, AZ

I love my home design. It is designed for the way I live. Unfortunately throughout the build process we were presented with quality workmanship undermined by slipshod work that impacted overall quality resulting in the tear out and rebuild of the master shower after we moved in because a nail in a water line. Paint drops everywhere on my new floor and outside stucco is rough, uneven and been reworked. However, response to the water leak was timely.

I would not recommend Pulte unless you expect to miss the original delivery date by over 6 months, expect the quality of the workmanship to need extensive rework and the installed products to not meet your expectations even with upgrades.

After the original build was complete and we were all moved in some issues arouse and Del Webb Rep Greg was there to explain how the issues would be corrected and they were., he checked in daily to be sure all was going as expected. Everything we discussed has been taken care of with real professionalism. The warranty workman have all been great.

Don't sign off till all repairs are done!

Great construction foreman. Very responsive. Peter was great

Quality builder and a fantastic master plan community.

Our home is beautiful and everything we hoped for. Overall experience was great!

We are evaluating our purchase through the lens of intent. We were looking for a 6 month oasis in a community that offers all the amenities for an active lifestyle. So the larger view is that we are thrilled with out purchase and looking forward to returning in October. One can find negative reviews, construction inadequacies etc, - but our experience with Peter and Edith to acknowledge, coordinate and follow up with remedial actions has been entirely positive. The repair timeline was well communicated and adhered to. The sub contractors that we have met have been professional, competent and very diligent in correcting any issues. This is a 2 month review - looking forward to reiterating the “positive” in future reviews. ... More

We have a list of issues that I first officially reported on June 21, 2023, that have still not been addressed two weeks after my initial email. I called the sales office because no one was answering the Customer Service line, they said to just wait a few days. It appears to me once you give a satisfactory survey on the initial walk through that all support is gone. I have power breakers that trip constantly, and two full rooms are on one 15 amp breaker (seriously, even I know that will not work). After two weeks of trying to get help I finally got a hold of someone by phone who says it takes a week to get electrical help, I hope there is not a fire, I think this house was miss-wired. Even the power panel labels confirm that. Cabinets drawers don't close all the way, I have cabinet paint issues that you can only see from the dining room (too bad, Customer services says, you have catch paint issue during the walk through). The kitchen air vent looks like it was purchased from Goodwill, with obvious deep scratches. The trash can drawer is so hard to open, a 5 yr old couldn't open it. There's not even a toilet paper holder in guest bathroom and I reported that on June 6th. We are now a full month with toilet paper sitting on the floor. Where is the attention to detail, where is the respect for the customer? The outside air filter was never installed, they just threw it in with the other filters because it did not fit the filter holder, I know I tried. This outside dust left the inside air filters covered in dust and our A/C air ducts are covered in dust to the point you can see it with a flashlight. Customer service says filters are not their problem, I explained that the filter does not fit and was never installed. Still, they don't care, filters are not their problem, they don’t do filters. The floors were so dirty with dust, I had to mop the whole house twice just to not have dirty socks while walking around the house. We mop all the time because dirty outside air is blowing through our house. And finally, the air conditioner, the unit in the attic sounds like an airplane landing, you can hear it over the TV, it is so annoying. But noise is not an issue that can be fixed says customer service, only failure. So, are they saying that we have to live with noise? I could go on, but it all comes down to attention to detail and respect for the customer. This is the second new home that I have purchased and I'm massively disappointed in Pulte's product. I have already begun asking the neighbors what they think and I get the same answer from everyone, “Pulte does not pay attention to detail.” Maybe that’s just this area, but I’m not impressed, I can’t wait to sell this home and my landscaping is not in yet. ... More

Robert , the craftsmanship and quality of the interior and exterior of the home we found to be far superior than other builders. The fact that it is a mega planned community makes it even more desirable for my wife and I. But they've always said the devil is in the details.

The HOA increased monthly dues w/o notifying prospective buyers. changed rules to home ownership and contract. pulte did not finish courtyard created additional expenses. When buying into community have about $20K available for landscaping and other costs. the hoa rules now require homeowners to have landscaping installed 90 days after move in\-a change from original hoa rules sent to me upon contracting that stated plans must be submitted 90 days after move in. The buying process was easy.

We knew post pandemic that building a new home in Arizona was going to be a challenge. It was worse than anticipated. We decided to take a chance and pay the inflated price for the house and the “upgrades”. A 9 month build turned into 15 months. The quality during the build was average, too many things to list. The finish quality is average at best, poor drywall, texture and very poor interior and exterior paint.

Our recent home buying experience with Del Webb was outstanding. From selecting the model, through construction, punch list and closing, everything exceeded expectations.

Interior doors, handles, windows, bath & kitchen fixtures, interior paint for a base plan are lowest quality and would predict would have to replaced after warranty. You are not really given options to choose interior paint beside color. The stage management system is frustrating. There should be a point person from start of build until the first year after closing. At each stage it seemed the home buyer was starting over.

My experience with DelWeb/Pulte could not have been better! Every week I was kept informed by my salesman and Project Manager. Everything was done beautifully. The craftmanship the best bar none! I also want to acknowledge the team at Pulte Mortgage....wonderful experience! I actually miss talking to them!

Follow up repairs are slow but the lack of communication is the worse the person in charge of our follow up repairs {Anthony} doesn't return calls or emails it's very frustrating.

Given the opportunity to buy here is a heartwarming Experiance to know this community cares for all who come.

The home was very dirty upon moving in! And we were told it was a construction clean, your cleaning crews need a lot of help! Also not very good at getting back to handle issue.

Expect delays unfortunately sales said one thing. Reality was very different

Bobbie as a sales person.. good.. she needs to have more info tho as the communication through-out 16 months was terrible until Josh Yeager was assigned Bobbie is great but cannot address anything if there’s issues Josh Yeager .. once assigned to our project in the last 2 months was/is a tremendous asset. He is honest.. trustworthy and is the only reason we did not back out on the build.. Josh in my humble opinion is an absolute professional.. great communication.. listens and follows up As of today… little more than a month in I am awaiting a new AC unit .. nice in Arizona.. NOT The concrete on patio - drive and front porch is literally the worse I have ever seen… including the garage… which I personally epoxied…to hide the miserable work.. the concrete is extremely rough.. uneven.. like the finish work was never even done.. they did try to repair my front porch.. ground it down… and then epoxied it.. truthfully looks awful The back patio is just as bad… it looks like it’s 40 years old… paint is off the metal flashing in the front of the house… side gate is loose at bottom and latch is bent And we are still awaiting resolution on glass French doors … and not to mention that the switches in bathrooms were backwards… as was the lock on garage door I could go on and on … like I said… worse experience of my life and compared to the Beazer home I built in 2018 … Pulte can’t hold a candle …I As I mentioned… Josh is absolutely awesome… but I certainly cannot expect him to handle the workmanship issues… especially the terrible concrete work I feel that Pulte should at their expense address or refund so I can address with putting paver drive and front in .. as well as the back patio I in good conscience cannot and will not recommend Pulte to anyone until and unless our concerns are addressed… apparently Steve is no longer around the Florence build and that’s a good thing because although he carried a great message for Pulte… he hears nothing … and borders on coming across as dishonest In closing.. if you had more employees like Josh who actually addresses and discusses with owners … you would be way better off * I also find it amusing that a person cannot write a review without it being flagged for “naughty” words Which you hear all around your job site * Disappointed still Dennis ... More

Overall I think the house is solid and efficient but after living in the home now for a little more than a month I have some issues with the fit and finish, some of the workmanship is a little sloppy

The build team was very responsive thank you

Never again with Pulte. Purchase and sales agreement said home would be completed for possession by December 2022, January or February 2023. We did not get possession until April 18, 2023. Yet spec homes where completed and available for purchase. While our home and others were in various stages of construction. Neighbors were disappointed too. Pulte needs to be up front with purchasers. It costed us several thousand dollars more with other vendors because of Pulte delays in construction. We signed our contract in February 2022 and possession in April 2023. Never really got a straight answer it is always the other guy's area of responsibility. Too many layers of "managers" ... More

We were told our home would be done by sept, Oct or Dec but was not finished until April 15 which ended up costing us a lot of extra money for rent, 2 furniture moves and storage. Also, the wood on our roof was left uncovered through many rainy days for five months before it was finally covered. We are very concerned about its condition. The final product seems to be ok but I am concerned about problems in the future.!

Poor workmanship, bad communication, after closing they are non-existent. Would not recommend Pulte as a builder.