Del Webb Reviews in Phoenix Mesa, AZ

Very Nice and we need additional golf holes

Delays in materials, appliances, etc., post Covid created challenges for all, however, Pulte, did their best. We are loving our home & the Sun City Festival community. Thank you.

Pulte delivered exactly as the promised, included time to build!

As stated in the line above.

They did the best they could in a tough environment

Andrew did good. Minimal contact with Sales after ours passed.

We were pleased to receive weekly updates from our Salesperson, Ken and our Building Supervisor, Andrew while our home was being built. (We were out of state.) The staff at the Title Company and the Design Center were great, providing us with all necessary documents and updates. Mortgage Company also made long-distance qualifying as easy as possible, although scanning documents was sometimes challenging.

When we did the walk-through with Field Manager Steve J...we had a very good experience. Issues were dealt with quickly and efficiently.

The builder was very clear and professional while conducting the final inspection. Any issues noted were addressed and taken care of.

We would do it all over again

Was able to view the build and very pleased with what I observed

I was able to create a home in a community I love

I am very pleased with my purchase. This is my second purchase of a new home with Pulte and owned other pre-owned homes from this builder. The only issue I find is Pulte does not provide the same quality of customer service as they did in the past. They do not provide a CSR person to help you with your new home issues other than going to your field manager who tries to accomadate your request for service. There is an 800 number for customer care but they redirect you back to the field manager.

Del Webb has great processes and follow through to deliver a quality home.

Overall it was a good home buying experience

The floor plan suits our needs. There was an early completion date and we were able to move in right away. The quality is great and the subsequent service has been very satisfactory.

Having 3 different project managers during the build because 2 left the company didn’t help. The attention to detail was lacking in one main area... painting! We had spent extra to have the doors and trim painted black... well the moldings where put down were white , so the tried to paint them once installed... black paint on the carpet, tile and grout... still not resolved. The overall house turned out beautiful. The quality of the other finishes are awesome. I also don’t understand why carpet is installed before the house is painted. The paint job is truly the only thing I’m very disappointed in.... you can’t make the house your home, putting up art and pictures until the painting issues are corrected. ... More

From the sales office to the building experience it was great.

Homes are a great value and community is fantastic. However, the quality of the materials and workmanship is sub standard. There is an apparent lack of pride in workmanship.

Del Webb made the process easy for us as we were building during covid and not able to be onsite often. Nick F. our construction manager and Elaine R. our Sales person were outstanding and helped to make the experience fun; their follow up was exceptional. We're only into the home now for 2 months so we'll see how well he warranty and follow up works in the future but so far we are very happy with the process.

The overall experience was great. Our salesmen was always available at providing information if we needed it along the the Interior design office. Everyone kept us informed as to what was happening next and gave excellent guidance. Our Project Manager went over and above communicating with us the stages the house was in and always contacted us if we needed anything.

Time frame for build takes about 7 months, so be patient it will all be worth it.

While teh overall experience was great we did experience with some very poor workmanship with the pastering of the drywall. Throughout the home is was evident that who ever performed the wall finishing SKIP TROROWELING TECHINQUE was Terrible. This was pointed out to our field supervisor who took immediate action to refinhish the poor workmanship. Naturaly there were other issues which we considered minor compared to what I just mentioned. In summary the issue has been corrected.

We thought they did a very good job in building our home and the issues that we did have, they made every effort to resolve quickly and thoroughly.

This has been a great experience and the builder has been very responsive to out questions and concerns.