Del Webb Reviews in Tucson, AZ

Attempted to use clearance rack tile on the floor of our shower that neither matched in color or design

Shocking problems with all the kitchen appliances that are low quality for what is touted as a "chef's kitchen. The kitchen drawers and shelves are literally falling apart. My bathtub doesn't hold water, master shower panel leaks, outdoor lighting is wired incorrectly and does not work. I hired a home inspector and his report outlines alk the flaws, but response is not good. I feel really disappointed and frustrated.

Pulte Team, My wife and I moved into our home in the Del Webb community in Dove Mountain approximately 2 months ago. We thought it would be important for you to receive feedback on our experience. My wife and I have purchased 5 new homes in our lifetime together and have had the opportunity to evaluate the difference in quality of material and workmanship. In comparison to other purchases, we have been very disappointed in the quality of the workmanship of our new home especially for the price we paid. We do understand our Spec home is still under warranty but we believe there should have been more attention to detail to prevent rework and inconvenience. The following is some of the concerns and issues. 1. The drywall taping and texturing is very amateur, there is multiple areas throughout the house with divots, cracks, uneven and crooked areas, areas that were not sanded and obvious repair areas etc. 2. Paint quality inside and out is very poor. I am sure I will be repainting the outside within a year and a half. You can tell there is only one coat on the exterior and there is multiple areas that the stucco chips off and exposes the cement color. The exterior stucco has a load of imperfections. Where the stucco meets the roof line, it is obvious the contractor did not care how it looked. There are nails exposed and in some areas small holes and chicken wire. This is a repair that definitely needs attention. I recently visited another builders home that is known for bad quality and their stucco was significantly better than the home we purchased. If Pulte would use a smoother stucco finish there would be less rework all around saving the company and customer time and money. The interior paint job was very shoddy and my wife and I have spent a load of time touching up corners and areas that were missed. Use a quality paint that will last at least a few years. 3. Cabinet doors not adjusted properly to stay closed. 4. Pulte markets their homes being energy efficient. My garage door was not insulated and the noisiest door I have ever heard. I am in the process of paying to get it done right. If you market energy efficiency, it should be included. 5. Our backsplash in the kitchen is stone tile and I don’t believe there was no thought about how the splash of grease would effect the porous stone. I believe this certainly a repair that Pulte should fix. The tile in the shower was not planned out well either. To finish the landing, the tile layer put a 1/2” edge when it was not necessary. 6. The day we moved in, it was like no one even attempted to clean or vacuum the Sheetrock dust off the floors or window seals. The windows and all fixtures were dirty and had glue on the quartz. 7. I had to install a patio light in the courtyard (just had a wall plate). The laundry room had one fixture and another light box with a plate. I had to add the second fixture. If the plan calls for an electrical box for a light in the laundry room, don’t cheap out, put the light fixture in. 8. My front landscaping decorative rock was very thin in many areas. The drip system electrical line is exposed creating a tripping hazard. 9. My drainage ditch drains right into my main water shut off valve box. No effort made to reroute the drainage around it. The common area next to me need some attention. The hill side eroding and could present problems for my wall in the future. The wall is already deteriorating and will have holes in the concrete block within a year. Concrete block does not normally doe this. A serious problem with product or workmanship. I definitely would like Pulte to repair or replace. Rip rap rock should have been put on the hillside to prevent the hillside from deteriorating. There are many more issues I could list but our point for this feedback is to make you aware. When someone purchases a new home for the amount of money they spent, it should be a pleasant experience. It is understandable it will not be perfect but it should be the target/goal. There is nothing worse than to get settled in to your new home than to have multiple contractors back to do rework that is totally unnecessary which is very costly and inconvenient. During the construction process, contractors should be held to a higher standard. After all, it is a direct reflection on Pulte homes. I am a true believer in doing it right the first time. Please understand we are only sending you this feedback so it may make other buyers experience it bit more pleasant. Although, I do have an expectation Pulte will make it right on the serious issues I pointed out. There has been one employee (DW) of Pulte that has been trying to help but I am sure he is limited on what he is able to do. At least he tries. Thank you for the opportunity to provide this feedback. ... More

I have built several homes for myself and spent over 30 years in construction. I feel my review is reasonable and accurate. 1. The Pulte team I dealt with were all professional, polite, and helpful. I give them an A. 2. The quality of material and workmanship was, at best, a c+. 3. Choices at the design center were limited and most items were overpriced. 4. The inflexibility of management was extremely frustrating and disappointing. 5.. Due to Covid-19, I have not experienced the clubhouse or amenities. It seems to be a quality built facility and I look forward to being able to swim, exercise, and become an active member of our new Dove Mountain community. ... More

We moved in one week before the Covid 19 crisis affected the US. We have found Del Webb to use that excuse to delay fixing issues that could be addressed during this time.

THE QUALITY OF THE HOME IS NOT VERY GOOD.

I had never had a house built before and would probably not do it again. It was a bummer seeing poor quality products being used on my house and all of the set backs along the way. I couldn't believe the amount of trash and garbage litter through the job site. I couldn't believe how much people just didn't care. My friend built a house too and she has had a tremendous amount of issues with her house. The neighbors all have a story to share.

shoddy workmanship of untrained installers/carpenters/stucco appliers/painters/cabinetbuilders resulted in a very low quality house. Nasty HOA compounds the mistake of moving here.

the quality of work is awful, I don't know where they get there tradesmen from, but the work is awful. They trip over each other destroying each others sad work skills. Was not impress with the celebration walk through wanted to cry. I am 30 odd days out and still have a punch list and the company is fighting with me weather they are responsible for the repairs. I DON'T RECOMMEND THIS COMPANY