Skip main navigation

Del Webb Reviews in Tucson, AZ

What Tucson Homeowners Have to Say About Del Webb.

Read all 88 verified reviews from homeowners that built a new home with Del Webb in the Tucson area. Tucson homeowners have rated Del Webb an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4.1 out of 5 stars in Tucson Area

88 Reviews in Tucson Area

Ratings by Category

Overall 4.1

Quality 3.9

Trustworthiness 4.1

Value 4

Responsiveness 3.9

Del Webb in Tucson Area

View Homes

Customer Reviews

dove mountain

  • Gary P.
  • Verified HomeBuyer
  • April 28, 2020
  • MARANA, AZ

some minor problems that dell webb still hasn't fixed.Both sliding glass doors take two hands to open and close. Exhaust fan, I repaired. Never finished painting wall. Cleaned grout of floors for weeks. Threshholds trashed, I repaired. Doorbell in-op.

Total Score 3


Quality 3

Trustworthiness 3

Value 3

Responsiveness 2

Many flaws with appliances and house details not being addressed effectively.

  • Eric S.
  • Verified HomeBuyer
  • January 26, 2021
  • MARANA, AZ

Shocking problems with all the kitchen appliances that are low quality for what is touted as a "chef's kitchen. The kitchen drawers and shelves are literally falling apart. My bathtub doesn't hold water, master shower panel leaks, outdoor lighting is wired incorrectly and does not work. I hired a home inspector and his report outlines alk the flaws, but response is not good. I feel really disappointed and frustrated.

Total Score 3


Quality 2

Trustworthiness 2

Value 3

Responsiveness 2

Poor Response to House Issue

  • Judith R.
  • Verified HomeBuyer
  • May 26, 2020
  • MARANA, AZ

We moved in one week before the Covid 19 crisis affected the US. We have found Del Webb to use that excuse to delay fixing issues that could be addressed during this time.

Total Score 3


Quality 3

Trustworthiness 2

Value 3

Responsiveness 1

Follow up from customer service severely lacking

  • Donald C.
  • Verified HomeBuyer
  • October 19, 2021
  • MARANA, AZ

Attempted to use clearance rack tile on the floor of our shower that neither matched in color or design

Total Score 3


Quality 3

Trustworthiness 2

Value 2

Responsiveness 1

new house review

  • Barry H.
  • Verified HomeBuyer
  • December 19, 2019
  • MARANA, AZ

get home inspected prior to closing and walk through with field manager. Take lots of pictures and write down all adverse issues; anticipate long waits to get repairs done. Check all keys for operability including mail box and golf cart garage prior to closing; we didn't get correct mail keys (we were assigned to different mailbox by USPS than Del Webb thought) for 7 wk.

Total Score 3


Quality 3

Trustworthiness 3

Value 1

Responsiveness 1

Del Webb - THE QUALITY OF THE HOME IS NOT VERY GOOD.

  • Donald S.
  • Verified HomeBuyer
  • October 12, 2021
  • MARANA, AZ

THE QUALITY OF THE HOME IS NOT VERY GOOD.

Total Score 3


Quality 2

Trustworthiness 2

Value 1

Responsiveness 2

Poor Build Quality

  • Ronald K.
  • Verified HomeBuyer
  • June 12, 2019
  • Vail, AZ

Increibly poor build quality. Fit and finish are the worst I have witnessed in over 40 years of residential construction experience. The amount of caulk used to hide sub standard work has to be one of the major expenses for Pulte sub contractors. I would never go through the process with Pulte again.

Del Webb responded:
We're disappointed to see this and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 2


Quality 2

Trustworthiness 3

Value 3

Responsiveness 3

Del Webb - Our experience was not good.

  • Douglas R.
  • Verified HomeBuyer
  • May 25, 2021
  • MARANA, AZ

Our experience was not good. We closed on a house that had no electric, gas, and roof not completed. Some of the sub-contractors did sloppy work. The construction manager pushed back on many things. I was happy with most of my upgrades, but had to watch them closely as the manager missed putting in some of my contract upgrades. We were out of town, but you really need to be there during their builder process.

Del Webb responded:
We are so sorry to hear that you did not have a pleasant experience while building your new home. We would like to help address any unresolved concerns you have. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. Thank you for taking the time to leave a review. ^AH ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Del Webb - I had never had a house built before and would probably not do

  • Anonymous
  • Verified HomeBuyer
  • May 20, 2021
  • MARANA, AZ

I had never had a house built before and would probably not do it again. It was a bummer seeing poor quality products being used on my house and all of the set backs along the way. I couldn't believe the amount of trash and garbage litter through the job site. I couldn't believe how much people just didn't care. My friend built a house too and she has had a tremendous amount of issues with her house. The neighbors all have a story to share.

Del Webb responded:
We are so sorry to hear that our services did not live up to your expectations of a new home build. We would like to help address your unresolved concerns and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you for taking the time to leave a review. ^AH ...

Total Score 2


Quality 2

Trustworthiness 2

Value 2

Responsiveness 2

Not a good experience

  • Anonymous
  • Verified HomeBuyer
  • September 25, 2019
  • MARANA, AZ

Ensure all items that need to be corrected are done prior to closing

Del Webb responded:
We are sorry to hear you had a bad experience. If you have unresolved concerns please email socialcare@pultegroup.com so we can assist. ^Abby delwebb

Total Score 2


Quality 1

Trustworthiness 2

Value 3

Responsiveness 1

Frustrations, frustrations and frustrations

  • Anonymous
  • Verified HomeBuyer
  • May 23, 2019
  • MARANA, AZ

Quite dishonest sales without proper guidance for the buyers. The design process TOTALLY inappropriate with just FOUR hours to select everything for your new home. Disaster. Inadequate supervision of the trades. Way too many very sloppy finishes. Very difficult building process for those who are not local.

Del Webb responded:
Thank you for your feedback. We sincerely apologize that your experience left you feeling frustrated and we appreciate you letting us know about these issues. If you'd like to discuss your experience further, please feel free to reach out to us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 2


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Very poor finishing work

  • James W.
  • Verified HomeBuyer
  • May 10, 2019
  • MARANA, AZ

The finish carpentry in this house reflects neither the quality displayed in their models nor minimally acceptable workmanship given the price point of the home. Most of the mill work in the house will need to be repainted.. Grout caulk everywhere which will not clean off with water or normal solvents. House was 10 weeks over the expected construction period. The punch list was three pages long and very little of which was addressed prior to closing. 30 days after closing the list is still a page long. In talking with neighbors, our situation is not unique.

Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, we're always reachable at socialcare@pultegroup.com. ...

Total Score 2


Quality 1

Trustworthiness 2

Value 2

Responsiveness 2

Is that they are out for themselves, don't care about the client

  • Anonymous
  • Verified HomeBuyer
  • July 06, 2021
  • MARANA, AZ

the quality of work is awful, I don't know where they get there tradesmen from, but the work is awful. They trip over each other destroying each others sad work skills. Was not impress with the celebration walk through wanted to cry. I am 30 odd days out and still have a punch list and the company is fighting with me weather they are responsible for the repairs. I DON'T RECOMMEND THIS COMPANY

Del Webb responded:
We are so sorry that you did not feel prioritized throughout your new home build and are now unhappy with your new home. We would like to learn more so we can address your unresolved concerns. If you could please email customersupport@pultegroup.com with a brief summary of these concerns along with your address and contact information we would greatly appreciate it. ^AH ...

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1