Del Webb Reviews in Tucson, AZ

After moving in the Field Manager was helpful in settling in to the home.

The finish carpentry in this house reflects neither the quality displayed in their models nor minimally acceptable workmanship given the price point of the home. Most of the mill work in the house will need to be repainted.. Grout caulk everywhere which will not clean off with water or normal solvents. House was 10 weeks over the expected construction period. The punch list was three pages long and very little of which was addressed prior to closing. 30 days after closing the list is still a page long. In talking with neighbors, our situation is not unique.

We had very good experiences with the people that sold us the home being the staff at Del Webb.They always responded to our questions and kept us informed as to what was going on.We felt like they were very honest and forthcoming about all issues and answers good or not so good.We appreciated that.I will reserve comment on Pulte Homes until I am asked.

So many drops of paint on tile and carpets, hasn’t anyone heard of drop cloths? Convection ovens are commonplace today, but not in our new house.

Very Good Quality at a fair price !

Don't deal with Pulte Mortgage

I want to start by saying that our overall building experience was good. On the plus side, the house design and features that we agreed to up front, were followed through to perfection. The project manager, Nick, was awesome and kept us informed during the build process and was responsive to our needs. However, we were disappointed with the condition of the home at final walk thru/closing. The whole process seemed rushed, which made for a lot of unresolved issues. For example, the paint that was done so neatly in the model home (e.g. nice clean, straight lines between the wall and trim), looked like it had been rushed in our home, and was not up to our standards. These were not the only items that made me a bit uncomfortable about the quality of the workmanship. The poor workmanship caught our attention, and as we looked further, more significant issues were identified. What did make me feel better about the whole process is that every neighbor that I talked to, people who had lived there for a while, had nothing but good things to say about the Pulte customer service. They explained that you have a year to get any outstanding issues taken care of, and that Pulte was very good about following through on these items. With this in mind, I have no doubts that we will end up with a home we are proud of, but just wish we could have gotten there in a more direct route. My feedback to Pulte would be that they need a mindset change. Our Project Manager was great, but it seemed like the deck was stacked against him-- with sub-contractors who were perhaps not as competent or not as accountable to the DelWebb standards. I would suggest to take the extra time, before the final walk-thru, and have team go through and inspect the home as if they were buying it. Taking care of these issues before the customer sees them would go a long way towards improving their overall customer satisfaction. ... More