Del Webb Reviews in Orange County, CA

Betty was THE BEST. Thanks

Gary who was Del Web's field person who was responsible for doing the punch list items that needed to be completed to the buyers satisfaction was great, he went beyond his duties on making sure we were happy. Dealing with home buyers can be hard but Gary was very professional in all his business dealings. Thank you Gary, also Dave who was Del Webs' sales person was honest and straight forward on giving us the correct answers with all of our questions. Since we move in it seems we are on a vacation everyday.

We would like to thank LJ and Andrew in explaining the procedures and walking us through the sales and inspection process. I would definitely recommend working with LJ and Andrew, they have been more than accommodating.

Sales staff and building supervisor were a pleasure to work with.

Simple design with great quality

Beautiful, quality home. The Sales Consultant, Construction Field Manager, and Customer Care Manager provided outstanding service.

Very knowledgeable

We moved to one of the Del Webb homes because we wanted to downsize. We sold our old home and with only about 30 days until we had to move out, we thought we would have to rent interim housing until we could close escrow on our Del Webb home. Betty in the Alma sales office assured me that we could close escrow in time to move straight to our new home. She was awesome along with all the other Del Webb people in the finance and escrow divisions. The escrow was seamless and quick. Betty and Gary, the construction superintendent, worked with me every step of the way to coordinate hookup of our utilities and delivery of our appliances. It was so helpful since I was trying to move out of my old home. We have been in our new home a little over a month and Betty and Gary continue to be available for any questions. We love the new house and the neighborhood. It's such a happy, beautiful place to live! ... More

We live in Vida @ Escencia. Outstanding developer & development. We absolutely love our new home.

Generally very happy with our new home. The longer we live here the more we appreciate our home and quality of our new home.

I had a wonderful experience in the purchase of my new home. The attention to detail is/was fantastic. The home was fairly priced, and I feel that I got a great value.

Overall good responsiveness, good customer service. Prices are high in California, so we are unsure about the value of buying a house here.

We are very pleased with our new home, good quality, responsive to any issues and great craftsmanship.

This is the third new construction home we have bought (lived in the others 8 years and 35 years), and this Del Webb home has the highest quality workmanship of the three houses - solidly built, did not cut corners. Problems (not many) were fixed quickly after the walk through. So we were impressed with the construction process. The loan and design processes were a bit confusing. We had to pick the structural upgrades first, then the design upgrades. When we picked the structural upgrades, we had no clue on what design upgrades we could have and how much each would cost, so there was no way to apportion our available funds to the two categories. Their design center and designer were very helpful. The design web page (which we heard they were re-doing) was difficult to navigate around and did not provide complete information. We found their loan process confusing (who did what and why we had to submit the same documents multiple times and the timetable of what we should expect when). All in all, Del Webb built us a very nice home with a good floor plan that we are very happy living in. ... More

Overall good quality home; however standard quality of kitchen and bathroom cabinets, floors, gate is mediocre at best. Option upgrades are overpriced and force the buyer into doing projects themselves after closing that ends up saving tens of thousand of dollars.

We love living on one floor!

The purchase portion of our new home was a wonderful experience with professional and friendly assistance and support. The Design Center experience was at first great and we were excited but there were issues in the execution of details that were disappointing. The actual construction had a number of flaws that to this day have not been fully resolved, although the Customer Care representative is following-up. The major open item is the front yard where it is obvious that providing a barrier between our lot and the utility easement was not planned. It appears the builder cannot decide on how to do there right thing and provide a barrier in keeping with the appearance of the community. We anxiously await their decision and hope for a satisfactory resolution. ... More

I bought in a senior community, but there are no accommodations for seniors in the house. As a few examples, the cabinets are close to 7 feet high. Shower heads have no adjustment for height and there are no grab bars.

Overall well built home. Supervisor of job was excellent and knowledgeable - and very helpful and responsive. Did a terrific job considering the time pressures and dealing with multiple vendors and weather delays. Assured readiness of home for closing. However, Pulte in its zest to close homes pushed hard to finish job - resulting in lots of small issues that needed to be addressed after closing. Not very different than other builders we have dealt with. Customer service department responsive to a point and then slacked off. Vendors were either non-responsive or very responsive. As a buyer and homeowner - you must be diligent and protect your investment. ... More

The house appears well-made with attention to detail. The planning could be improved. In my home, two of the bathrooms are right next to each other. Gutters are an extra-cost option. There are no electrical outlets near the toilets. In particular, a development intended for older folks should attempt to accommodate their needs. For example, changing the AC filters requires climbing to the 10 ft. ceiling. Grab bars should be standard, doors should be wider to allow for potential wheelchairs.

Nice floor plans,Friendly and helpful staff, Stands behind their product.

Generally very happy with our new home, but there are some quality issues that should have been caught by the construction team.

They know how to build homes for elder people. They build single story home with good size for elder.

called many timers,Nick never responded.

This has been quite an experience moving to this community as we had been at our previous home for 41 years. This is a quiet, lovely community for seniors. The building supervisor Gary, has been a saint guiding us through the process and helping us with problems that have come up. I cannot say enough about this man how helpful that he was. Unfortunately, in the beginning we were told and promised there would be cell service in this community. If you have WiFi in your home your cell phone may work at times. But, outside and traveling through the community it is hit and miss. We were told recently after we purchased our home the cell towers are not turned on because a small group of younger residents in the area are afraid for their children living near a cell tower. Unfortunately, this was not told to us in the beginning. We feel this is a safety issue especially with seniors when an emergency arises in your home or walking the community and you may need help. We will address this to the HOA and hopefully this issue will be resolved. But, it does not look promising. A beautiful place to live and it will be even better when the new commercial site will provide the amenities that are needed. ... More