Del Webb Reviews in Riverside San Bernardino, CA

I was treated fairly from someone who was very knowledgeable. All of my questions were answered timely. All requests for any issues, which were all small, were taken care of immediately. I love my house. No complaints.

Both Jason who is our project manager and Scott who was our sells person were great to work with and we’ve had no issues at all .. the house is great!

Just moved in. Not even unpacked yet

Our experience purchasing our new home with Del Webb and Pulte Homes has been outstanding from start to finish. The sales office team was professional, organized, and extremely helpful throughout the process. They provided all the information we needed to confidently make our decision and were always available to answer questions. One of the features we appreciated most was the excellent online tools provided by Del Webb and Pulte Homes. These tools allowed us to easily monitor every stage of the purchasing process as well as track the progress of our home's construction, giving us confidence and peace of mind along the way. The construction process was very transparent. We participated in detailed on-site reviews with the construction foreman at key milestones, including a comprehensive walkthrough of the interior wiring and plumbing before drywall installation. These reviews demonstrated the builder's commitment to quality and attention to detail. The quality of our new home is first-rate. During our final walkthrough, only a few very minor touch-ups were identified, which speaks volumes about the craftsmanship and care that went into the build. Since moving in, we have only needed two minor items addressed, and both were corrected immediately by the Del Webb/Pulte team. Their responsiveness and customer service after closing have been excellent. Overall, we are extremely pleased with our new home, the community, and our entire experience with our first Del Webb home. We would highly recommend Del Webb and Pulte Homes to anyone considering a new home purchase. ... More

I followed the process. Filled out the forms. You acknowledge receipt. Then nothing . Total silence. I complained. You responded with a promise. Then NOTHING. Still nothing. Don’t make promises you can’t keep

From the moment I met my sales agent, Carolyn I was impressed by the knowledge and professionalism displayed in the sales process. Carolyn was caring and responsive. It only took a few hours to make up my mind that this community was for me. To top things off, Jason introduced me to my home with attention to detail. Jason is dedicated to making sure I am completely satisfied with my new home. He is an asset to the company. I could not be happier with my choice to live in my second California Del Webb home.

The responsiveness and follow-up from Matt during construction was great. He promptly responded to all my questions and concerns. I really appreciated his thoroughness during each review we had together. He addressed found concerns with both text and photos in follow-up emails. Even when I thought of other questions after the Pre-closing orientation.

Buying experience was a nightmare, our contract said the house we bought will be ready by the second week of March, it was ready Jan. 16 and closing Jan. 26, That was two months earlier, I have to sell my house as soon as possible to meet the closing date. I have to reduce the price to sell. It was sold below market value I have to move out of my house by the closing date, so I have to move my household goods to three 10 x 20 storage space. I asked if I can move at least all the big and heavy stuff to the garage of the new house so I don’t need to move twice but Delwebb won’t allow my stuff to be placed in the garage.It was a terrible experience. ... More

I love the neighborhood,easy and pleasant home buying

The home itself is lovely and is well-built with quality upgrades. I had expected that Pulte Mortgage and Pulte Insurance would all play well together, but the Pulte Mortgage underwriters required *so* much paperwork and continued to ask for more documentation over the entire 6 months. Pulte Insurance did give me a good policy, but I had one rep who had to keep resending the application because of mistakes. The appraisal indicated the wrong lot, and had home details wrong. So far, requests for minor cosmetic issues after move-in have been addressed rapidly.

Joe helped me through out the process of buying my home. Joe was always there and took care of me. When I did my walk thru and had a few thing that needed to be taken care of. Chad was there and took care of everything. Kept me up to date and informed. And everything was taken care of very professionally.

We’re at the beginning of the project, and they treat us like we are long time residents

It is difficult if not impossible to get a resolution to problems. I will list three issues since moving in 1 while cleaning secondary bathroom doors the inside glass door fell off the track. Causing a chop on the lower part of the door. It was difficult vtobreplace the door in the track. After submitting pictures to dell webb Pulte they refused to do anything to the door because they claimed we broke it. 2. Sounding tray in cabinet was off the track submitted a request for repair. I was told the construction manager would come by to fix it 2 weeks later a friend fixed it. 3 before closing I noticed there was paint spattered on the driveway, front entrance and back patio. The construction manager told me he would arrange to take care of it. 4?weeks later there was still paint splattered in the same place. After several calls and visits by the stucco company and the painter each blaming the other both tried power washing to no effect. There has been no resolution after two months. ... More

Del Webb builds great homes. The only bad experiences we had were with buying our home with Pulte Mortgage. Joe, Dan, and Todd were great. I didn’t like the back and forth with Zach. I was told that Pulte would match or beat another lender’s offer, but when I sent the proposal to Zach he increased Pulte’s costs instead of trying to match them. When I asked if he could decrease the points of the loan, he sent a proposal increasing them. It was like he was just moving numbers around hoping I won’t see them. When he decreased the points, he would increase the costs of the loan. Tried to have us pay PMI with over 20% down, wanted us to have an impound account when we told him from the beginning that we didn’t want one. Then he told us if we didn’t that the points would go up 1/2 % because it made the loan risky and it would be hard for them to sell the loan. I told him if those were the terms that I would go with another lender. If it wasn’t for a call from Dan I would have went with another lender. I would recommend that Pulte be more transparent and give the buyer the best deal with up front costs in the beginning. I know that you are selling houses and want to make a lot of money, but it is very frustrating when you have to go back and forth with negotiating. As a buyer I want a fair deal and when you can get a fair deal from another lender, Pulte should do it’s best to meet that deal and not try to move the numbers around from points and costs of the loan to sell. I just feel that Zack played games with us and was not transparent and honest. But even though we did not like the loan process we love our new home. ... More

Sales person, Tracy was very helpful. Construction manager, Chad was also very helpful. After move we were transferred to a customer service person who has not been helpful with “fix up issues”. Doesn’t return calls, etc. etc.

We had an amazing time with the help of Jill and Matt getting us in our new home at Del Webb homes.

During the purchase process, we had one sales person. We were promised certain things. In the middle of the purchase, sales persons were changed and in the end. Pulte did not honor what was promised to us. We went ahead with the purchase. Pulte gives you one year and a portal to request repairs on the home. We have had several issues with the home build. I have put in twice now for the issues to be fixed. They say that someone will be in contact with you with in 48 hours. I have not heard back from them in over two weeks now. Several people have told me that we need to be on Pulte, call them daily to get someone out to repair the home. Insulation was improperly placed in the ceiling, making the prewired surround sound system not useable and unable to be installed. Caps were left off of our back yard fence and the fences seems unstable. I will say, the current sale representative has been very helpful with smaller things. She has called me back in a timely manor, investigated issues for us and given us contacts for additional projects, like interior painting and changing flooring. ... More

This is our third time we have bought over the years as a brand new home and we have had more issues with our Pulte home than the other two builders. The house was built with speed in mind and not so much on quality. The quality or the lack of quality comes down to inspect what you expect. speed of completion seems to be the focus versus focus on quality. Everybody is more than willing to fix the issue after the fact, but the issue never should’ve been there in the first place if the focus on speed wasn’t there. and focus and not so much on quality. All you have to do is slow down just a little bit and do it right the first time. For some reason, it seems to be a feeling that there is not enough time to do it right the first time but there’s plenty of time to do the corrections after the fact. ... More

The construction manager kept me updated at every stage of the build.

After move in the customer service has been great.

What is the status of my solar?

Good floorplan, goodies, and pricing. However, watch the contractors used as some do sloppy work.

Del Webb homes have the greatest clubhouse and the area in which the homes are located is a great area. pricing I find it to be very good.

Dealing with the salesperson, could have been a better experience!! Customer service could have been much more bettter!

Great layouts beautiful materials incredible amenities at the clubhouse really nice neighbors