Del Webb Reviews in Riverside San Bernardino, CA

Being retired & available helps on some issues.

Quality of concrete work is the worst I Have seen. Sloppy, Hasty, Unprofessional, Cheep Quality work. Paint, sheetrock, caulk and finish carpentry sloppy and unprofessional, especially at the bottom of walls

Difficult to work with. An assembly line. You’re just a number. Much more interested in meeting their financial commitments to Wall Street on home’s closed than meeting customer’s needs.

The very poor quality of work particularly the painting interiorly and exteriorly. Painted over dirt on windowsills. Semigloss will have to be done by a professional painter done at our expense. Would not allow the original painters back on this property. Dripped paint on upgraded tile floors, cabinetry, light fixtures, etc. throughout house. Not qualified painters and should not be part of your providers. The numerous mistakes regarding upgrade installations from door levers to front door lock. Total waste of time having to replace items. Damage to upgraded kitchen cabinets by a sub contractor not the cabinet installer. Damage done after completion of cabinetry installation. Carpeting installed over dirt filled flooring. Personally had to stop the installer who refused to vacuum stating he did not want to damage his vacuum. I personally had to sweep the floor which angered him. Mistakes made in master bathroom tile installations. At walk through, house was filthy, windows not washed, bathrooms and all flooring not cleaned. This is the 6th new home I have purchased and have never experienced such poor quality work by a builder. Was sickened by the whole experience at the walk through. Was repeatedly reassured that everything would be done to remedy and followed through with close of escrow. It is a shame as the floor plans are excellent in all models and the community is wonderful. Your execution from construction needs to significantly raise their standards, with all aspects no better than a C to D. I worry that the basic construction will prove problematic in the future. ... More

Very poorly built! We have had a lot of issues and are still waiting for a handful of items to be repaired! The response time from the team is unexpectedly slow! It has been very disappointing!

What a poor experience buying this new home. The home was stock inventory, so it was finished when I saw it. The builder ignored it for the 40 day escrow, didn't perform any repairs/fixes from the walk through until the closing day, didn't finish the repairs and is not responding to many outstanding issues. The home was never properly cleaned, the windows are dirty. Overall, the experience from Del Webb is poor and low quality.

Worst buying experience of my life! Started with the rude salespeople and continues with the slow responses to repair requests. I was completely mislead. If I had to buy again, I’d probably buy somewhere else. Only redeeming factor was the foremen on my job …he’s been informative and helpful but nothing can help the shoddy construction and lies coming from the front office. Shameful just shameful. And I’d like to blame them personally but being in business for over 30 years has taught be…it starts at the top. Which is why I’d never recommend to anyone to purchase a Pulte home.

Bought at the height of the market when sales process & lender took buyers for granted. By the time the house was estimated to be done, market had crashed, but the home had still had 2 months + to go before completion. (Wish they'd taken their time to do it right, though!) Kept getting dates shifted for closing, and I was then pressured to close before house was done and all systems connected, let alone finishes done. Pulte declared my home done and ready to close. Had I held out for the finish work to be done, the lender would've cancelled my rate lock. Was invited to two final walkthroughs, but received lame apologies for all the unfinished items both times. Spent the last several months trying to get all the unfinished or rushed items fixed. Home wasn't even livable for the first couple of weeks and dirty interior besides. Multiple visits required to fix the same items. I'd thought Del Webb meant quality instead of slapdash finishes and rude treatment. ... More

Builder is most focused on closing as many homes as possible regardless of the workmanship.

Moved into no heat or hot water after a 20 hour move on a cold winter night. Kitchen island was wrong color as if I wouldn’t notice. Many other problems. The HOA treats me like an enemy. Nasty and condescending. The guards at the gate are horrible to me and my friends. I have buyers remorse. Overall a very bad experience. So far the dream home is a nightmare.

Lack of empathy for buyer during multiple delays of home being ready for move in. Do not get appliances through Pulte.You will pay double the price you can pay for identical item at Home Depot. Pulte use low quality quartz, low grade windows, etc.. Design Center is 2 hours away from New home community - thus very inconvenient.

My wife and i have done 13+ real estate transactions to date. This includes two prior home purchases from Pulte in Nevada. This was BY FAR the most excruciatingly stressful, and anxiety ridden home purchase we have ever endured. The closing date was delayed two months which involved two interim moves at a cost of thousands of dollars to us. The delay was due to the complete incompetence of Pulte's forecasting/scheduling and procurement departments. We learned of the delays by reaching out to the construction department as there was NO communication at all from the sales department. Pathetic. All that was said was "we are sorry for the inconvenience" without a shred of empathy. These people had NO idea of the inconvenience we endured, nor did they care. The experience with Pulte mortgage was also the worst home loan process we have ever gone through. The repetitive request for documentation was so maddening we threatened to pay cash. It is VERY clear that the Pulte mortgage staff, and we dealt with many, is instructed NOT to think. They are trained to focus solely on "checking the boxes" to make sure that the transaction is flawlessly documented so it can be quickly sold to a secondary investor as opposed to providing a pleasant customer experience. We will NEVER purchase another Pulte/Del Webb home nor will we EVER recommend to anyone that they consider such a purchase. ... More

We tried to buy at Pulte DWRM in phase 2 a couple years back, started the contract process on our lot only to be told we had to be married to purchase. Later we were told this was not true. I fell that we were discriminated because of being a bi-racial gay couple. We finally purchased in phase 6 this year after several friends of ours moved in. My partner is a person of color and was never treated very kindly.

Very little if any quality control - no follow up of contractors or subs. Walls way off, windows bowed to the max, expensive floors destroyed by not being covered up and many trades trapzing in with little care. Walls sprayed that look like milk was applied rather than paint. No semi in baths or kitchen. Garage not painted. Locks that don't open. Walk in showers with rain head above and so crooked it was dumb. Kitchen island a complete mess. Home not cleaned well at all upon turning over of keys. Second garage door inoperable. What is worse... everyone and i mean everyone has nothing good to say about their construction. Electrical plates so crooked it's ridiculous. Love the design of the home, will get through this, but i would never ever buy anything again from Pulte. It's been truly awful. ... More

The design center was a horrible experience although everyone was friendly. I’m a design with my own business for 25 years. I found out after the house was being constructed that I had t seen many options fir such things as doors, cabinet doors etc. I also found the pricing way out of line with the industry .

The sales team will tell any lie to make the sale. They refuse to put anything into writing. I paid extra to have them put the refrigerator in at closing. At closing they said it will be delayed a week or two. Now they are saying 3 months this for a refrigerator that is locally available and can be delivered in 3 days but they refuse to refund the money. Windows are so cheap that every windy day sand blows in through windows.

Extremely long ordeal. Poor quality of products and installation of products. Warning: do not sign off until All items are complete. Side garage door should be standard, not an upgrade. No vanity lights above mirror in master bath. Just lights on 10ft ceiling. Vanity lights an upgrade too?

Extreme drama at last minute regarding possible change of closing date. Items identified pre-closing were not resolved. Many instances of shoddy workmanship.

See title above for review

If I'm being honest, I found the builder rushed the whole process and was far too intransigently rigid, from the time I won the bid to the time the home was eventually completed (behind schedule). And no one ever bothered to provide me with details of the process, incl. Design Center expectations, or HOA requirements (such as finishing the backyard within 6 months). The builder prematurely set a "finish date" (before end of November), but they still didn't have the home ready on the date they set. I offered to give them time, but was assured the home would be ready. So I was asked to come down to close, but the house wasn't ready -- it didn't even have toilets, carpet in certain rooms, no water meter, etc. I wasted two weeks waiting and it still wasn't done, only to return back home (with no compensation for my time and costs). And then I had to spend money flying back a week later, but it still had uncompleted things or issues that needed fixing, but I decided to close anyway mid-December as I had already wasted enough time and money. Due to rushing the whole process, I found the quality of workmanship was exactly that -- rushed, with flaws and other problems that still have to be corrected. I appreciate the apologies from the Sales person and Construction manager, who did their best. But whatever rigid "corporate mentality" that exists to meet a quota deadline, it needs to change to make the process best for the customers purchasing the homes -- by having the home actually "done" before asking them to close. If it's possible to change the rigidness of construction upgrades, that would be appreciated. I lost the original bid, but two weeks later was told the person who won backed out. But I was informed I had to accept whatever construction upgrades the original bidder selected as they could not change anything. Although I offered to pay more for the changes I preferred, the Sales person said it can't be done. So, I accepted, even though I wasn't happy about that. Lastly, why the builder would close homes located in the middle of the construction site (on the same street) is beyond me. It would make more sense to finish and close homes at one end of the street to the other. Instead, I had to drive past construction material all over the street, ease around trucks, tractors, etc. to reach the house in the middle to meet with the Construction manager. The workers didn't bother to clean anything up. In the process, I got two nails on the side edges of one of my new tires (which only occurs on a sloped sidewalk, such as at the construction site). It couldn't be repaired so I had to buy a new tire. When I asked for compensation, they said they don't offer any (as they said I could have gotten the nails anywhere). I told them I'm forced to drive through a construction zone to reach the home, which isn't cleaned up of debris, and having to drive up sloped sidewalk to avoid their trucks, so the only place I could get nails in the side area of the tire is at Del Webb. So, I would definitely say my "new home experience" at Del Webb isn't everything I hoped it would be. And it appears there were others (some who sold their homes based on the expected closing date, thus were ready to move in, or those who stayed weeks in hotels waiting), so I think Pulte / Del Webb management needs to adjust it's mentality to make the "home buying experience" one that is more enjoyable and less troublesome (or traumatic for some). ... More

Pulte DelWebb Whatever name you want to call them. From construction, delivery of the home, customer service and mortgage company horrible. I think that sums it up

So when you don’t like the truth you erase it. I’m not happy with my cabinets or the contractor who installed them. End of story

The only response we get is "sorry that's not covered", go hire a contractor.

This purchase was quite a nightmare. There was many delays, poor craftsmanship and materials not to our standard for the cost of them. As a disabled veteran on a budget it was hard to see the upgrades they charged excessively for although were needed for my safety. We were to far in to look elsewhere. If we could have we probably would have went a different direction. We love the area.

I was suppose to get a 3.99 % fixed rate which t the builder did not honor it was very dishonest, did not honor and give me the home loan rate as promised at the time of purchase ?