Del Webb Reviews in Riverside San Bernardino, CA

The contract called for an insulated garage door, now they say they cannot deliver it and offered a $500 credit. No way you can buy a door for that price! What an insult!

My expectations of this builder were way above where they should have been. My thought was that this was a builder who had been around a long time, was building a huge complex, therefore would be able to offer quality without compromise. My list of "things that are wrong" is minimal, yet enough to make the entire home purchasing process dismal. Warped wood, broken window, appliances not available upon closing, property grading horrible............best of luck to future buyers! I would not purchase from this company ever again.

We actually like our home a lot. We would have rated Pulte 5 stars until we moved in. Our desert home is one block from ongoing construction. The spring windy season hit right after we moved in. Pulte not only makes no effort to control loose blowing sand at the construction sites (directly upwind of our home), construction debris--sheets of styrofoam, cardboard boxes, wrappers, fast food containers--are left in the open where they blow right downwind and collect in our yard. Pulte charged us $2000 for an optional landscaping package with a gravel and river rock front yard. It was beautiful until their uncontrolled sand from the construction lots buried it. Pulte refuses to do anything about the damage, citing a clause in the contract. But our home is in phase 5 out of 6 in this community; they have known about this issue for years, having built successive waves of blocks of homes. Homes identical to ours 2 blocks further downwind, with the identical gravel/stone landscaping option, escaped the windy season unharmed. This is not a "you're in the desert, you should have expected it" story. This is corporate neglect. Pulte knew what would happen to our home and looked the other way. They lost all right to a good review when they chose that path. ... More

Texture overspray everywhere, tape, all just painted over and not removed. Refer defective, items still need to be repaired(making a list) and much more. Sales team was great, but that is where it stopped.

The community is very attractive; however I regret my purchase due to the poor quality of construction. Particularly poor workmanship with painting, drywall and cabinetry. Issues with electrical, appliances and plumbing. Simply stated, the builder lacks a quality build process.

Communication or lack thereof is a major issue. For an operation this large you’d think they’d have the process nailed but they don’t. They make a big deal about their build quality process which is mostly just PR. We were rushed through the final walk-through (what they term the Build Quality Celebration). The house was still dirty. There were holes in a cabinet and bathroom door, paint splatters were all over the floors, we got about zero info on how the house actually worked, the back sliding door is almost impossible to “slide”, etc and we were lucky. Some new neighbors were pushed to close without gas and electric service being turned on. we are the last phase of this development and Pulte clearly wants to get done and move on. The solar company that installed the required rooftop system/ Sunpower, is terrible/ has lousy customer service. Buyer beware! ... More

NOT top grade. Obviously rushed work ( slapdash painting, wrong measurements and materials, missing materials.wilful lack of communication. abandonment by supervisors,etc) Cust Care Management required continual pleas and proofs

My experience was so disappointing, especially with Pulte Mortgage. I loved the location and floor plan of my home, but the only time I felt like I was a client that Pulte was trying to please was during my interior design consultation. They did meet the deadline set for closing, but they did so through obviously rushed final construction details. I initially applied for a very small mortgage with Pulte Mortgage simply to get the promised contribution towards closing costs. However, Pulte ladled on some many junk and excessive fees (both application and processing fees, for example). The week before closing, my loan consultant said everything was on track for closing. Then, the day before closing I was presented with demands for more documentation on a loan to value of only 15% (meaning I had 85% of my home’s value in equity). I finally told them to cancel my loan and funded my purchase from my own funds. I would not recommend an initial purchase through Pulte for any of my friends or family. ... More

Pultes customer service representative was not helpful at all. She will find any excuse not to help you with your issues. You have to battle with them to get anything done. Once they have your money, you're on your own.

Promises by sales not kept. Mislead information

Over 40 issues noted three days before scheduled funding. We ended up being the quality control manager. Some issues still not resolved months later. Stains and paint splatter on $27,000 optional flooring that we are still cleaning ourselves. Upgraded Kitchen fan DOA and still not working. Still waiting for gutters to be completely installed.... Planning worked well, poor execution.

Lack of communication and indifference on the builders part to living up to how they market the home buying experience.

Would NOT recommend to buy a home built by PULTE

I feel that it was more important to slap together as many houses as possible in a short amount of time than to devote a little more time to the quality of the workmanship on the interior my house (in some cases terrible) as well as several noticeable flaws on the exterior. Some of the issues that were brought to the attention early on were not addressed and are still ongoing. Not what I expected from what I thought was a reputable home builder.

Everything needs to be verified . There was some issues that had to be addressed and are not satisfied as of this date.

Being retired & available helps on some issues.

Quality of concrete work is the worst I Have seen. Sloppy, Hasty, Unprofessional, Cheep Quality work. Paint, sheetrock, caulk and finish carpentry sloppy and unprofessional, especially at the bottom of walls

Difficult to work with. An assembly line. You’re just a number. Much more interested in meeting their financial commitments to Wall Street on home’s closed than meeting customer’s needs.

The very poor quality of work particularly the painting interiorly and exteriorly. Painted over dirt on windowsills. Semigloss will have to be done by a professional painter done at our expense. Would not allow the original painters back on this property. Dripped paint on upgraded tile floors, cabinetry, light fixtures, etc. throughout house. Not qualified painters and should not be part of your providers. The numerous mistakes regarding upgrade installations from door levers to front door lock. Total waste of time having to replace items. Damage to upgraded kitchen cabinets by a sub contractor not the cabinet installer. Damage done after completion of cabinetry installation. Carpeting installed over dirt filled flooring. Personally had to stop the installer who refused to vacuum stating he did not want to damage his vacuum. I personally had to sweep the floor which angered him. Mistakes made in master bathroom tile installations. At walk through, house was filthy, windows not washed, bathrooms and all flooring not cleaned. This is the 6th new home I have purchased and have never experienced such poor quality work by a builder. Was sickened by the whole experience at the walk through. Was repeatedly reassured that everything would be done to remedy and followed through with close of escrow. It is a shame as the floor plans are excellent in all models and the community is wonderful. Your execution from construction needs to significantly raise their standards, with all aspects no better than a C to D. I worry that the basic construction will prove problematic in the future. ... More

Very poorly built! We have had a lot of issues and are still waiting for a handful of items to be repaired! The response time from the team is unexpectedly slow! It has been very disappointing!

What a poor experience buying this new home. The home was stock inventory, so it was finished when I saw it. The builder ignored it for the 40 day escrow, didn't perform any repairs/fixes from the walk through until the closing day, didn't finish the repairs and is not responding to many outstanding issues. The home was never properly cleaned, the windows are dirty. Overall, the experience from Del Webb is poor and low quality.

Worst buying experience of my life! Started with the rude salespeople and continues with the slow responses to repair requests. I was completely mislead. If I had to buy again, I’d probably buy somewhere else. Only redeeming factor was the foremen on my job …he’s been informative and helpful but nothing can help the shoddy construction and lies coming from the front office. Shameful just shameful. And I’d like to blame them personally but being in business for over 30 years has taught be…it starts at the top. Which is why I’d never recommend to anyone to purchase a Pulte home.

Bought at the height of the market when sales process & lender took buyers for granted. By the time the house was estimated to be done, market had crashed, but the home had still had 2 months + to go before completion. (Wish they'd taken their time to do it right, though!) Kept getting dates shifted for closing, and I was then pressured to close before house was done and all systems connected, let alone finishes done. Pulte declared my home done and ready to close. Had I held out for the finish work to be done, the lender would've cancelled my rate lock. Was invited to two final walkthroughs, but received lame apologies for all the unfinished items both times. Spent the last several months trying to get all the unfinished or rushed items fixed. Home wasn't even livable for the first couple of weeks and dirty interior besides. Multiple visits required to fix the same items. I'd thought Del Webb meant quality instead of slapdash finishes and rude treatment. ... More

Builder is most focused on closing as many homes as possible regardless of the workmanship.

Moved into no heat or hot water after a 20 hour move on a cold winter night. Kitchen island was wrong color as if I wouldn’t notice. Many other problems. The HOA treats me like an enemy. Nasty and condescending. The guards at the gate are horrible to me and my friends. I have buyers remorse. Overall a very bad experience. So far the dream home is a nightmare.