Del Webb Reviews in Riverside San Bernardino, CA

Sales person, Tracy was very helpful. Construction manager, Chad was also very helpful. After move we were transferred to a customer service person who has not been helpful with “fix up issues”. Doesn’t return calls, etc. etc.

We had an amazing time with the help of Jill and Matt getting us in our new home at Del Webb homes.

During the purchase process, we had one sales person. We were promised certain things. In the middle of the purchase, sales persons were changed and in the end. Pulte did not honor what was promised to us. We went ahead with the purchase. Pulte gives you one year and a portal to request repairs on the home. We have had several issues with the home build. I have put in twice now for the issues to be fixed. They say that someone will be in contact with you with in 48 hours. I have not heard back from them in over two weeks now. Several people have told me that we need to be on Pulte, call them daily to get someone out to repair the home. Insulation was improperly placed in the ceiling, making the prewired surround sound system not useable and unable to be installed. Caps were left off of our back yard fence and the fences seems unstable. I will say, the current sale representative has been very helpful with smaller things. She has called me back in a timely manor, investigated issues for us and given us contacts for additional projects, like interior painting and changing flooring. ... More

This is our third time we have bought over the years as a brand new home and we have had more issues with our Pulte home than the other two builders. The house was built with speed in mind and not so much on quality. The quality or the lack of quality comes down to inspect what you expect. speed of completion seems to be the focus versus focus on quality. Everybody is more than willing to fix the issue after the fact, but the issue never should’ve been there in the first place if the focus on speed wasn’t there. and focus and not so much on quality. All you have to do is slow down just a little bit and do it right the first time. For some reason, it seems to be a feeling that there is not enough time to do it right the first time but there’s plenty of time to do the corrections after the fact. ... More

The construction manager kept me updated at every stage of the build.

After move in the customer service has been great.

What is the status of my solar?

Good floorplan, goodies, and pricing. However, watch the contractors used as some do sloppy work.

Del Webb homes have the greatest clubhouse and the area in which the homes are located is a great area. pricing I find it to be very good.

Dealing with the salesperson, could have been a better experience!! Customer service could have been much more bettter!

Great layouts beautiful materials incredible amenities at the clubhouse really nice neighbors

Excellent service skills, fast response, very good communication skills. Best ever

Buying with Dell Webb was extremely easy. It started with the sales agents then to to finance, then design. Dell Webb made so easy they even offered homeowner insurance. It was truly a one stop shop with buying our new home.

Love my new home

No home should ever be delivered the way this was terrible customer service and no attention to detail. I still have many issues and left with a whirlpool refrigerator that I asked to be replaced due to noise level and was told to pound sand. I will be submitting this to small claims. How about some customer service what ever happen to that.

The staff in general were great to work with from beginning to end. The Purchase, closing and move in went smoothly. Everything went as promised. Several small issues post move, but all were taken care of in rapid fashion. Beware the basic paint option on the interior is not very good. Anything that rubs against it will leave a mark. Not the builders fault, we chose to lower cost option. Ton's of little details to be aware of but everyone has been very helpful. There are deadlines to have your back yard landscaping complete. You must turn in the detailed plans 3 months from closing date and complete the project in 6 Months, which could be a problem for someone on a tight budget. Overall the experience was good and we are satisfied thus far. ... More

Home was well built with high quality materials!

It was a wonderful experience quite remarkable

The whole process from the purchase to the move in was quick. The whole experience was very pleasant. We shopped around for our next home with a list of things we would like in it. Del Webb had a home with all that was on our list. We feel the home we purchased is of good quality and we believe this one offered the best value. The purchase of our new home was a little scary at first, we had so many questions. Del Webb team was patient and really took the time to answer all of our questions, they were always quick to respond. We would like to thank the Del Webb team for making this dream of buying a home into a reality. ... More

Some things did not work and I was told it would be a few more weeks to repair. Not really thrilled with the architectural design

We had an outstanding time buying our model home. Brent Felstead is an amazing and wonderful builder and construction manager. He’s the best we have ever encountered. Completely honest, kind, helpful and explained everything in detail that we needed to know about this house inside and out. Extremely caring and wonderful is Brent. He went above and beyond for us on a daily basis. He’s always willing to help in whatever you may need. We are forever grateful to him for making and supervising such a glorious home. Any issues or problems were addressed immediately. He made completely sure everything was in great working order the first day we entered our new home. He checked in with us several times to ensure that we were very happy and always told us he was always here for us. Brent has a big heart and a big smile to match. He’s a wonderful supervisor and more importantly, just an absolutely wonderful person. He made this experience incredibly thrilling for us. Because of his great work, we can live in this house and always feel safe, secure and confident that we have the best-built home. Everything was done with class and care. A home is critical to your happiness in life and we are so happy here and so glad the whole experience was top-notch. Brent made us feel very wanted here and made us feel very important through the whole process. I recommend Del Webb highly. It’s a great place and and it’s been a wonderful experience thanks to Brent Felstead. ... More

Extreme drama at last minute regarding possible change of closing date. Items identified pre-closing were not resolved. Many instances of shoddy workmanship.

Very little if any quality control - no follow up of contractors or subs. Walls way off, windows bowed to the max, expensive floors destroyed by not being covered up and many trades trapzing in with little care. Walls sprayed that look like milk was applied rather than paint. No semi in baths or kitchen. Garage not painted. Locks that don't open. Walk in showers with rain head above and so crooked it was dumb. Kitchen island a complete mess. Home not cleaned well at all upon turning over of keys. Second garage door inoperable. What is worse... everyone and i mean everyone has nothing good to say about their construction. Electrical plates so crooked it's ridiculous. Love the design of the home, will get through this, but i would never ever buy anything again from Pulte. It's been truly awful. ... More

The sales person, Theresa, was awesome keeping me updated on the building process. I love the floor plan and the corner lot was a good choice. The kitchen cabinets were not the best quality, the stain chips off easily. No cement walkway to pull out trash pails. Have to run over the plants to get them out. Other than that I love the house! The amenities are wonderful! Resort style living!

My home was finished on time and they were very attentive to us. Everyone in the community is very friendly and happy. There is a lot of things to do here. I highly recommend this community.