Del Webb Reviews in Riverside San Bernardino, CA

Home buying should be fun and this was not. I chose my home lot because of the location and views, not being told that there was a hill and homes being built above me. I paid a premium for my lot and now all my views are blocked. The finishing up my home was delayed over two months, which was very frustrating as I never knew whether it was going to be done or not, and when my move-in date would be. But, when I finally moved in, I love my home, and the small issues have been taken care of. The neighborhood is fabulous and the amenities are beyond amazing. So I guess, all in all it’s worth it.

I am so happy with my beautiful new hone. The team was very helpful to make my purchase experience as smooth as possible.

Worst buying experience of my life! Started with the rude salespeople and continues with the slow responses to repair requests. I was completely mislead. If I had to buy again, I’d probably buy somewhere else. Only redeeming factor was the foremen on my job …he’s been informative and helpful but nothing can help the shoddy construction and lies coming from the front office. Shameful just shameful. And I’d like to blame them personally but being in business for over 30 years has taught be…it starts at the top. Which is why I’d never recommend to anyone to purchase a Pulte home.

Buying experience was great due to excellent sales person, Theresa B., who was tough but also very customer oriented. Home is as advertised and a great value.

Love the location and the process. Great selection of floorplans, options and finishes. Perfect amenities with the clubhouse and grounds. We got what we wanted. The frustrating piece is that we are two months after closing and the punch list of items still to be corrected is still fairly extensive. Window pane and cabinet fronts to be replaced. Toilet not usable. Chipped tub to be repaired. The list started with over 15 issues so they have been making progress and the fixes have been done with quality. It is just frustrating so set your expectations. We are still happy with our decision and feel that we will end up with a quality dream home. Their process is very good. For example, the streets don't get their final layer of blacktop until several months after the houses are completed to minimize damage by construction trucks. ... More

We love our new home and the community. The closing process was delayed due to construction delays which could have been communicated better in advance to avoid the closing stress. We have had numerous post closing issues which Pulte is very responsive to rectifying as soon as possible. Overall we are very happy in our new home and believe everything will get completed in a reasonable time period.

I was suppose to get a 3.99 % fixed rate which t the builder did not honor it was very dishonest, did not honor and give me the home loan rate as promised at the time of purchase ?

Bought at the height of the market when sales process & lender took buyers for granted. By the time the house was estimated to be done, market had crashed, but the home had still had 2 months + to go before completion. (Wish they'd taken their time to do it right, though!) Kept getting dates shifted for closing, and I was then pressured to close before house was done and all systems connected, let alone finishes done. Pulte declared my home done and ready to close. Had I held out for the finish work to be done, the lender would've cancelled my rate lock. Was invited to two final walkthroughs, but received lame apologies for all the unfinished items both times. Spent the last several months trying to get all the unfinished or rushed items fixed. Home wasn't even livable for the first couple of weeks and dirty interior besides. Multiple visits required to fix the same items. I'd thought Del Webb meant quality instead of slapdash finishes and rude treatment. ... More

Not living up to delivery dates, many delays.

The buying experience was excellent. Thank you to the builder, all of its staff and trades.

Sales experience was excellent. Design center experience was good to very good. Quality control during the final phase of finishing the home was awful. Subcontractors are allowed to do sloppy work and get away with it. Many small thing completely overlooked. There was no regard for keeping the finished product clean and damage free. (Flooring & Carpeting). The attitude of the Homebuyer will create a punch list after move in is not a goop practice. I called customer service 3 times in 1 week and ask for a return phone call with no call back. Neighbors have said they have experience the same things. ... More

The quality of work is poor. Work was done hastily and for the sake of just being done. No attention given to details. Repair request are sent one after the other. While the responsiveness is commendable it is time consuming and frustrating.

Love the Del Web community. House was completed 3 months later than promised!!! Response from the warranty team was timely. Pulte could have done a better job checking the workmanship quality of the exterior and interior painting, and the tile floor installation.

The community is very attractive; however I regret my purchase due to the poor quality of construction. Particularly poor workmanship with painting, drywall and cabinetry. Issues with electrical, appliances and plumbing. Simply stated, the builder lacks a quality build process.

If I'm being honest, I found the builder rushed the whole process and was far too intransigently rigid, from the time I won the bid to the time the home was eventually completed (behind schedule). And no one ever bothered to provide me with details of the process, incl. Design Center expectations, or HOA requirements (such as finishing the backyard within 6 months). The builder prematurely set a "finish date" (before end of November), but they still didn't have the home ready on the date they set. I offered to give them time, but was assured the home would be ready. So I was asked to come down to close, but the house wasn't ready -- it didn't even have toilets, carpet in certain rooms, no water meter, etc. I wasted two weeks waiting and it still wasn't done, only to return back home (with no compensation for my time and costs). And then I had to spend money flying back a week later, but it still had uncompleted things or issues that needed fixing, but I decided to close anyway mid-December as I had already wasted enough time and money. Due to rushing the whole process, I found the quality of workmanship was exactly that -- rushed, with flaws and other problems that still have to be corrected. I appreciate the apologies from the Sales person and Construction manager, who did their best. But whatever rigid "corporate mentality" that exists to meet a quota deadline, it needs to change to make the process best for the customers purchasing the homes -- by having the home actually "done" before asking them to close. If it's possible to change the rigidness of construction upgrades, that would be appreciated. I lost the original bid, but two weeks later was told the person who won backed out. But I was informed I had to accept whatever construction upgrades the original bidder selected as they could not change anything. Although I offered to pay more for the changes I preferred, the Sales person said it can't be done. So, I accepted, even though I wasn't happy about that. Lastly, why the builder would close homes located in the middle of the construction site (on the same street) is beyond me. It would make more sense to finish and close homes at one end of the street to the other. Instead, I had to drive past construction material all over the street, ease around trucks, tractors, etc. to reach the house in the middle to meet with the Construction manager. The workers didn't bother to clean anything up. In the process, I got two nails on the side edges of one of my new tires (which only occurs on a sloped sidewalk, such as at the construction site). It couldn't be repaired so I had to buy a new tire. When I asked for compensation, they said they don't offer any (as they said I could have gotten the nails anywhere). I told them I'm forced to drive through a construction zone to reach the home, which isn't cleaned up of debris, and having to drive up sloped sidewalk to avoid their trucks, so the only place I could get nails in the side area of the tire is at Del Webb. So, I would definitely say my "new home experience" at Del Webb isn't everything I hoped it would be. And it appears there were others (some who sold their homes based on the expected closing date, thus were ready to move in, or those who stayed weeks in hotels waiting), so I think Pulte / Del Webb management needs to adjust it's mentality to make the "home buying experience" one that is more enjoyable and less troublesome (or traumatic for some). ... More

The "bones" of the house seem to be really good, but the finishing was rushed, and quality of the finishing was lousy as a result. Closing on the purchase was delayed, and they were unrealistic in their completion schedule. Late notice of delay (on the day of possession!) caused a great deal of difficulty. I think it was unnecessary, but their need to capture the sale in a financial period probably drove the process. I hope it was a consequence of supply chain/labour limits. My advice is that if it looks like a lot of word to complete in the time frame "promised" it probably is. Plan accordingly and resist pressure to stay on their optimistic closing schedule. Warranty service managers have been great so far. . . ... More

My experience started with my saies person. He was not helpful with information I should have been told in purchasing my home. Then to the design department. I asked for some upgrades that she did not list and I missed due to the complication of the forms.. Then to poor construction concrete, drywall, etc. Then to first inspection contractor did go over electrical. Then to closing was was scheduled for 9-30-22, then 10-12-22, then 10-25-22, then 11-8-22, then 11-30-22 and finally 12-2-22. Not once did my sales person contact me with the changes. I had to contact him and was not given information as to why the delays. I had to change delivery of refrigerator and my furniture each time. Walk thru no heat, dishwasher didn’t work, drawers didn’t close, holes in drywall, closet doors did not line up, master shower did not work, etc Contractor said these would be fixed before I moved in and that was not true. Left message after message to Pulte and no return calls or text messages. As of today 2-2-23, I’m still having these items to be fixed. So no I’m. not happy with Pulte. The stress that they caused me a trip to emergency. ... More

The location of my by property has made the associated disappointments tolerable. Seems as if the finishing touches were done in a hurry with little oversight - uneven cabinet doors, screen door not hung properly, scattered paint spots, no towel rods in the main bathroom, missing plates over switches etc. all of these problems are being addressed by the builder.

First Dy in the hose th breaker box trips. I reset it and two seonds later it trips again/ Ridiclos! New hose and this happens. Took too long to receive a response from builder, I hired a building inspector because I cannot trust this builder. The inspector found several issues with construction of home. I have submitted report to builder. Let's see how long it takes for them to fix issues. Ii am not holding my breath. If I did I would be dead. Builder is more concerned over quantity of homes built in shortest time instead of quality and does not take pride in homes already constructed. in the quality of homes built ... More

There is a severe lack of communication between the construction team and the team that schedules walk thru and closing appointments. Do NOT give up your current residence until you have the keys for your new home in your possession. Having a final walk thru scheduled when there is no flooring, no plumbing fixtures, no appliances, no toilets/showers as a start and your closing as I knew at that time was in 3 days! There were still more "rescheduled" closings after that as well.

First off, too expensive for what you really get. The end product looks very nice on the outside, but if you really pay attention, you’ll see that the people in charge of quality control let many things slide, I assume, hoping the homeowner will not notice. The side of my lot was also cut in a way that is going to cost me a lot of money to fix, something that would have been very easy for them to take care of at the beginning. I also had to request for them to clean my house before moving in, because it really was disappointingly dirty and dusty. A friend of nine bought first phase (cheaper) and her house definitely looks like they used better quality materials, Had better quality control and craftsmanship, even though I paid a much higher price and bought more upgrades than her. Not discouraging anyone from buying, I love my house it’s awesome, the community is great, but if you buy, you must stay on top of everything at all times. ... More

Brent intentionally mispresented when punch items would be finish in order to get a sign off on closing. He refuses or neglects to get items done. Its been 45 days since closing still not finished.

Communication or lack thereof is a major issue. For an operation this large you’d think they’d have the process nailed but they don’t. They make a big deal about their build quality process which is mostly just PR. We were rushed through the final walk-through (what they term the Build Quality Celebration). The house was still dirty. There were holes in a cabinet and bathroom door, paint splatters were all over the floors, we got about zero info on how the house actually worked, the back sliding door is almost impossible to “slide”, etc and we were lucky. Some new neighbors were pushed to close without gas and electric service being turned on. we are the last phase of this development and Pulte clearly wants to get done and move on. The solar company that installed the required rooftop system/ Sunpower, is terrible/ has lousy customer service. Buyer beware! ... More

We tried to buy at Pulte DWRM in phase 2 a couple years back, started the contract process on our lot only to be told we had to be married to purchase. Later we were told this was not true. I fell that we were discriminated because of being a bi-racial gay couple. We finally purchased in phase 6 this year after several friends of ours moved in. My partner is a person of color and was never treated very kindly.

Our Construction Manager, Michael was great. He was very responsive to correcting the few minor issues we had. He knows how to get things done and is willing to help you out as you are moving in. This was a huge change from our dealings with the sales person Janet. Sh was not helpful, rude and lacked any kind of willings to help us in the home buying process. She is why there are not 5 star rating.