Del Webb Reviews in Riverside San Bernardino, CA

Overall the experience was a positive one. There are some small things like paint issues. We love it here

From the very first conversation with Theresa ~ my experience has been phenomenal. The Loan process, insurance, escrow and then build walkthrough ~ every person has been extremely top notch. Excellent experience.

Our sales consultant was very responsive to questions in a timely fashion through out the entire building process. We were given the opportunity to a pre-drywall onsite walk through with one of the construction managers and spent several hours on site. Final walk through prior to closing was also an exceptional experience with one of the construction managers and all outstanding issues were resolved in a timely fashion as materials became available and to our full satisfaction.

The design of the homes, orientation of lots and the overall community are awesome. The construction process is underwhelming. Had to schedule every trade to come back to make things right. Example - our exhaust system above the range was installed without the duct (3.5’) connecting the fan to the outside ducting. Bad painting, drywall, I’ll-fitting doors, etc. Best advice - forget upgrades. Buy with “included” and upgrade after mow-in.

The operation starting with the builder, the lender, and the escrow company kept us informed and quickly responded to all inquiry. The homes are planned in a very organized fashion facilitating both move in, storage and furnishing the home.

Good experience we’re bringing in our friends

not a luxury experience, poor internal communications between builder, mortgage, and in house title company, salesperson excellent and carries the burden for the brand. DWRM seems to have really gone down in neighborhood quality in these last phases. Dirty work sites, skimpy landscaping etc.

The house was essentially complete except for the appliances which were all installed within 6 weeks. Awesome

Love the home , but they ruin the experience by always keeping you in the dark And if there’s questions. Hard to get answers

Lack of communication and indifference on the builders part to living up to how they market the home buying experience.

The entire experience from sales, escrow and finished product was extremely frustrating. I feel that no one properly explained many things to me. I also feel that the quality of my home, both the construction and the designer options, do not meet my expectations. I feel I overpaid for my home.

Overall good experience. Beautiful home & quality!

One would expect to have a good experience with a new home, but we've had a nightmare with Pulte. Our house post-tension slab had large holes (24"x10" broken completely through do to mis-laying out plumbing and not refilled with concrete under tub and shower, floor baseboards were mismatched with different two sizes and styles, the doors were not prepped before painting and have edges sharp enough to draw blood, we've had 100+ broken roof tiles replaced, several water leaks in stucco and shower, the upgraded insulated garage door is not installed with no refund, painting around windows has 1/4" wobbly edges,, on and on with no real concern for new home owners paying $600k-$1m+ for production track homes. Extremely bad fit and finish everywhere, very sad and unfortunate situation for a 55+ community. ... More

Our experience up until about 3 weeks prior to close was great -- sales team and build teams were responsive, Very happy with our lot and our home. The last three weeks before close and for a couple of months beyond has been very rushed and there were a number of things that weren't taken care of that should have been. Things have taken a lot longer than they should have to get taken care of. And mistakes were made because builder trades were rushing and trying to finish homes too quickly. It felt as though they were trying to close as many homes as possible by the end of the year and we suffered because of it. On the whole, we are very happy with our home and feel it is a good quality home. We would recommend a Del Webb community to our friends. We just wish the tail end of the experience had been as positive as the rest of it. ... More

The contractor site managers and other personnel have been knowledgeable, polite and considerate. I have had minor problems with the dwelling but so far these issues have been resolved except for items deleted or on backorder. I purchased the backyard landscaping from contractor. I am disappointed with the results and would not recommend this option purchase. However, homeowners who are installing their own backyards and pools lack consideration of the near neighbors. Overall my experience has been marginally positive.

The contract called for an insulated garage door, now they say they cannot deliver it and offered a $500 credit. No way you can buy a door for that price! What an insult!

If the staff are dealing with late supply issues, it is difficult to rate all the resulting problems. Relating this to pre- buyers isn’t happening.

Builder is most focused on closing as many homes as possible regardless of the workmanship.

Jason and Kevin have been great and very responsive. We expect issues but construction was rushed with very little quality controls. I would have expected more quality for the price we paid for the house.

Despite the beautiful location, be prepared to deal with lack of transparency and “bait and switch” pricing; base price (shell); lot size, location, and pricey upgrades (ceiling lighting; wall outlets; “finger pointing” regarding shoddy construction, poor quality, or defective doors, and high-end appliances. Challenges in reaching Customer Service, and lack of response. Be your own Advocate!

Be wary of the quality of their work

Quality of concrete work is the worst I Have seen. Sloppy, Hasty, Unprofessional, Cheep Quality work. Paint, sheetrock, caulk and finish carpentry sloppy and unprofessional, especially at the bottom of walls

Buyer be ware!!!! What you see is not what your get!!! Sloppy workmanship, the builder masks issues like the electrical outlets, they make the holes for the electrical plates and when they put the plates on, they spray to cover the excess holes. However once you go to paint and take off the plates, u have exposed holes. Glass shower door has crack, MBR side of door has hole that was patched up. Sliding doors don’t lock properly. Customer service is slow to respond. And when they handle the matter one is stuck having to wait for the different vendors to come out and fix the problem. Example the sliding doors that had cut on the vinyl and scuffs, customer service said the vendor would call. It has been 1 1/2 weeks and the vendor has not called. Previously rate a review in which the homeowner was told if they wanted a custom home, then they should have had one built. Frankly for the type of money we wait, there is no reason for this sloppy work. Obviously the construction supervisor and the customer service supervisor who to my understanding also walks the property before closure we’re asleep on the job. ... More

We love the design and layout of our new home. However there was a rush to complete it and close escrow, which left too much to be corrected. The builder has been slow in response to our concerns.

I love the design of these homes, my neighbors and sense of community. There was no attention to detail towards quality of workmanship during the final month and I am still waiting for about ten trades to finish. I am still missing screens, parts of walls and ceilings were not painted, front door still needs repair, while some work has been done much remains.