Del Webb Reviews in Riverside San Bernardino, CA

All good

Support staff is fantastic.

Our Construction Manager, Michael was great. He was very responsive to correcting the few minor issues we had. He knows how to get things done and is willing to help you out as you are moving in. This was a huge change from our dealings with the sales person Janet. Sh was not helpful, rude and lacked any kind of willings to help us in the home buying process. She is why there are not 5 star rating.

There are some annoying issues that are below expectations and so unnecessary, but overall, they are a fair and reputable company.

This is a beautifully landscaped community. There are miles of paved walking trails throughout the community.

Value for dollars spent is good.

We have a new, beautiful home that allows my disabled husband to have a better quality of life. The house isn’t our dream home because I had to make some design center choices early in the process that I would not have made if I had known in advance the accessibility costs. In the end, the accessibility costs were minimal but beyond the design deadline. I called the design center and they confirmed we were unable to make any changes, even if minor. After we are settled, we will make the changes to upgrade our home’s appliances; repaint the home’s interior (I loathe the flat wall and baseboard paint and baseboards are not what was promised by the design center); add laundry room cabinets, etc. We are pleased with the accessibility changes that allow my husband to enter the house through the interior garage door and to go out on the patio, but not pleased that he is unable to enter our home through the front door due to engineering issues. We should have been guided to a different lot before the house was purchased and built. The Sales liaison, the Builder’s liaison, and the Mortgage company were wonderful to work with but we wouldn’t work with the Title company again. The entire process would have been enhanced if communication was better between all parties involved. ... More

I am curious as to why the model home of the Refuge, which I chose, has two lights built into the ceiling of the second bedroom and I have none. The overall quality of the home is quite good and I’m very happy to be living here.

We bought a home that had fallen out of escrow and the sales team had us convinced the sale price was reduced twice and we were getting a great deal. The appraisal came in $10K below the selling price so I asked three times for a price adjustment. Each time the response was they would need to run it by the manager, but no one ever gave us an answer to our request. Otherwise the sale went smoothly. The sales staff is knowledgeable, patient, and friendly. Everyone has been attentive after the sale and they are very good about warranty repairs and follow-up. All the residents we have met so far have been very nice and welcoming. ... More

The process overall was good. We had a good sales person and good staff at the design center. One thought I had that I would advise new buyers is to consider what the landscaping package includes. This is the biggest after market expense. If we had purchased the package it would have had a nominal impact on our monthly payment and we could have supplemented after market. Just my thoughts.

This is our second Del Webb home. We are very pleased and love the community

Quality house with usual response to issues.

Communications with the solar vendor is lacking. Closed escrow 2 months ago and have received no feedback as to what the delay is. The "upgraded" kitchen cabinets are a disappointment. Love all the open space and walking paths. Club house looks like it is going to be outstanding.

start your process early

Escrow only closed about six weeks ago so my experience is new and minimal, but positive.

Do not accept last minute walk thru. Check solar system carefully ours was incorrectly installed.

The quality of the stucco finish on my house is really poor. Everything else is acceptable.

Having to drive 2 hours to the design center was a problem, especially for an over 55 community.

The location of my by property has made the associated disappointments tolerable. Seems as if the finishing touches were done in a hurry with little oversight - uneven cabinet doors, screen door not hung properly, scattered paint spots, no towel rods in the main bathroom, missing plates over switches etc. all of these problems are being addressed by the builder.

Our experience up until about 3 weeks prior to close was great -- sales team and build teams were responsive, Very happy with our lot and our home. The last three weeks before close and for a couple of months beyond has been very rushed and there were a number of things that weren't taken care of that should have been. Things have taken a lot longer than they should have to get taken care of. And mistakes were made because builder trades were rushing and trying to finish homes too quickly. It felt as though they were trying to close as many homes as possible by the end of the year and we suffered because of it. On the whole, we are very happy with our home and feel it is a good quality home. We would recommend a Del Webb community to our friends. We just wish the tail end of the experience had been as positive as the rest of it. ... More

Love the community and we love our home! There were delays outside of our control and outside of Pulte's control as well, so that part was frustrating for everyone. My only real complaint is that we have been in our home over a month now and we still have a non-working oven. We waited weeks for the appliance repair person to come out as instructed, only to learn that the main problem is an electrical issue. Now we have to wait for an electrician to be scheduled. The fact that Pulte is okay with us living without a working oven and isn't doing all they can to more quickly rectify the situation is disappointing. Other than that, the home itself is beautiful and we love living here! ... More

In my opinion it’s way to much information given at the time of walk thru for average person to absorb. Therefore, I would recommend a follow up after few weeks to review or to answer any issues or questions you might have.

We are very satisfied with our new home in Irontree-Terramor. Just disappointed that we have to pay to install a side yard retaining wall.

Our Field Manager in Del Webb, Andres Ceja, was amazing. After closing, minor defects are normal. So many new parts and vendors to the home. Andres was the guy that we could depend on for support. Without his attention, it would have been a very different experience. Top notch, warm and genuine. not many guys like him around in the industry.

I purchased a nice home in a wonderful community