Del Webb Reviews in Riverside San Bernardino, CA

I'll first say that I bought during Covid and I was not close by, so everything was done by phone and online, which was challenging in itself with so many options. Be prepared to spend a LOT on upgrades, or you'll be driving a Kia with roll-up windows! Since this is my 2nd new home build, I do have a frame of reference and I spent twice as much on upgrades at Del Webb, with the quality seemingly less than what I had previously. The number of places where I've found sloppy work, like paint drips, roughly finished edges, cracks in window sills and caulking, etc. have been numerous. If you don't upgrade, the quality is seriously lacking. I didn't upgrade my dishwasher, but didn't expect they'd put in such a cheap one. Also, I was forced to pay for things that I didn't want, like shoe base (not necessary) and slab choice, when I couldn't even look at them in person, due to Covid. I did pay extra for my Whirlpool fridge, and the water/ice machine still doesn't work (6 weeks now). My heater didn't work for several weeks - luckily the weather was nice. Another issue was that I requested to have double barn doors installed in my Den, and that was not done. It didn't get on my order, so I didn't pay for it, but I will still have to get it done after the fact now. I let my sales person know that this was missed and I got Zero response about it. No apology or offer to help make it right. They haven't completely left me in the dark. The construction supervisors are helpful and doing the best they can, but the sales office has moved on and has no interest in the final outcome of my new home or my satisfaction and happiness. On the plus side, the overall quality of the home seems solid. I love the layout of the home and it has a nice sized yard, plus the common areas are beautiful and well kept. ... More

I understand they have changed the 10 year warranty to now homeowners have to pay labor on the products. Del Webb has been a disappointment in several ways unfortunately. I don’t see how these surveys matter I don’t believe Pulte really cares!

The overall quality of the homes is good, there were a lot of details that needed to be revisited and could have been done better the first time around.

During the purchase process, we had one sales person. We were promised certain things. In the middle of the purchase, sales persons were changed and in the end. Pulte did not honor what was promised to us. We went ahead with the purchase. Pulte gives you one year and a portal to request repairs on the home. We have had several issues with the home build. I have put in twice now for the issues to be fixed. They say that someone will be in contact with you with in 48 hours. I have not heard back from them in over two weeks now. Several people have told me that we need to be on Pulte, call them daily to get someone out to repair the home. Insulation was improperly placed in the ceiling, making the prewired surround sound system not useable and unable to be installed. Caps were left off of our back yard fence and the fences seems unstable. I will say, the current sale representative has been very helpful with smaller things. She has called me back in a timely manor, investigated issues for us and given us contacts for additional projects, like interior painting and changing flooring. ... More

The overall lack of attention to detail is staggering. It started with my arrival to my new home. There is a giant vertical crack that runs right up to my front door. The keys that I was given to the house did not work. I had to go back to the sales office and the construction manager had to let me in. Locksmith had to come back to re-key the locks. There are chips in the exterior stucco all over the house. Grout is missing in both bathrooms. There are chips in the fiberglass surround in one bathroom. The list goes on and on. I tried repeatedly to work directly with my Construction Manager Chad. I have since given up as only one small item was taken care of. I read reviews online about Pulte and really hoped that they weren't true. Sadly they are. ... More

I have purchased four (4) new homes in my lifetime. Each has been a train wreck in its own way, mostly due to the lack of integrity of the builder and their subcontractors. Unfortunately things haven't changed much over the years. That's why when you do a search on Pulte you get mostly self-generated hype on how great they are, and stories from around the country on all the developments that have been forced to sue them due to their incompetence and arrogance. I take no joy in posting this. Just presenting honest assessment of my experience.

My review is mixed. My hopes were met with disappointment on many levels. Working with Tracy G at the sales center was everything I could ask for…10 stars! I financed with Pulte and that was an unending nightmare unfortunately. I have perfect credit, income, no debt, a huge down payment and documentation for everything yet had it not been for VP of processing Nick H. stepping in after 90+ days of torture, my loan would never have gotten done. He gets 10 stars and his team of processors and underwriters get 0. The level of workmanship and finishing on my new home is below expectations. Pulte cuts a lot of corners to save a few cents and the results become apparent upon move in. Jason S, my construction manager was my angel (50 stars for Jason). After I moved in and showed him the things I discovered he addressed the issues quickly and for that I am grateful. If you buy a Pulte home, my suggestions are 1) Don’t finance with Pulte unless you want your brain to explode 2). Hire an inspector to check EVERYTHING for your final walk through before you sign off. ... More

Pulte (Del Web) is our 4th new builder in California, All 4 were “production” / “track” homes. Of the 4, Pulte falls short, with the buying experience, the construction and its customer service.

Notice a lot of small touch up issues( grout, floor boards, paint trim) that are not addressed in a timely manner.

The design of the homes, orientation of lots and the overall community are awesome. The construction process is underwhelming. Had to schedule every trade to come back to make things right. Example - our exhaust system above the range was installed without the duct (3.5’) connecting the fan to the outside ducting. Bad painting, drywall, I’ll-fitting doors, etc. Best advice - forget upgrades. Buy with “included” and upgrade after mow-in.

Love the home , but they ruin the experience by always keeping you in the dark And if there’s questions. Hard to get answers

If the staff are dealing with late supply issues, it is difficult to rate all the resulting problems. Relating this to pre- buyers isn’t happening.

Jason and Kevin have been great and very responsive. We expect issues but construction was rushed with very little quality controls. I would have expected more quality for the price we paid for the house.

We love the design and layout of our new home. However there was a rush to complete it and close escrow, which left too much to be corrected. The builder has been slow in response to our concerns.

I love the design of these homes, my neighbors and sense of community. There was no attention to detail towards quality of workmanship during the final month and I am still waiting for about ten trades to finish. I am still missing screens, parts of walls and ceilings were not painted, front door still needs repair, while some work has been done much remains.

It was all about the sales cycle. The quality of installed products was good and bad, and follow-up service is terrible. As an example, it's been 5 weeks since we asked to get our quartz counters (which are a mess) looked at. They don't even respond to requests half the time and once they hand a ticket off to a contractor the Pulte support team help ends there. Zero followup.

Lack of communication in process.

It's been a big inconvenience pointing out so many imperfections on the entire home at all categories. Ex: Paint-Cabinets, Hardware, Fixtures, Stucco, Solar, Electrical and many others.

There are so many homes being built at the same time and not enough support to handle buyers needs. There also needs to be oversight of what is being done by subcontractors and employees and to keep building sites clean. The main focus is on a good review. Sales support was weak.

Final walkthru produced an unacceptable number of touch-ups and repairs. Follow thru was not prompt and had to be argued as Customer Care Del Webb contested almost every repair. Very low standard of quality. Again, customer care is actually Customer No Care. Would not recommend.

Look carefully at plans. Bathroom not well laid out. No where to put anything like soap. Tub is too big. Owner's suite closet very small. Not big enough for 2 people. Lighting fixtures outside the home horrible Spanish old design. Front doors ugly as are the upgrades.

First Dy in the hose th breaker box trips. I reset it and two seonds later it trips again/ Ridiclos! New hose and this happens. Took too long to receive a response from builder, I hired a building inspector because I cannot trust this builder. The inspector found several issues with construction of home. I have submitted report to builder. Let's see how long it takes for them to fix issues. Ii am not holding my breath. If I did I would be dead. Builder is more concerned over quantity of homes built in shortest time instead of quality and does not take pride in homes already constructed. in the quality of homes built ... More

Brent intentionally mispresented when punch items would be finish in order to get a sign off on closing. He refuses or neglects to get items done. Its been 45 days since closing still not finished.

We bought a new build home from Pulte.. All went well until we received the call telling us the date for our walk through. We live in another country and could not drop everything and fly to see the home. After much back and forth, a date was agreed upon. Then came the calls saying “can we push it back a week?”. After booking flights, hotel, kennel for the dogs, I said it is either finished, or you hold it for when we come down in November. They promised to get it ready. We arrived as agreed and the house was not finished. It has been a &*$# show since then. We had to fly home and are left with a long list of things to get fixed when we arrive in November. Pulte will promise you the moon, but once they get your money, you fall to the bottom of the list. It appears that the company has internal performance measures that each team has to meet - sales, construction, walk through, after build - and the targets put the squeeze on staff which puts the squeeze on the home buyers. At the end of the process, we are left to deal with a “Customer Care Manager” who says he is overworked, with 250 homes to service from phase 5, and just seems to sign work orders for things to be fixed or completed, and the new home owner becomes the contractor for the work. Not what I would have expected on the delivery of a new home. Free advice for Pulte and Del Webb - stop squeezing your staff with unreasonable timeframes, stop “delivering” new homes that are unfinished and full of deficiencies, and listen to your customers versus trying to push us into your time frames. ... More

The gas pipe is out to far to put my stove into place needed to find a handyman to fix that and our outdoor hose spicket at our cost very shady. We have already closed and no one can help us from Pulte