Del Webb Reviews in Fort Myers, FL

Field manager was really great!

Overall a good experience.

Check all paperwork. Do your walk-through slowly and look at everything and make sure everything works for you. Question all cost and all changes or added work. go slowly. have them fix everything quickly. Make a list of vendors and when and what they do to correct any issues.

Our sales rep always wanted to be helpful and was always pleasant. Unfortunately, we sometimes wondered about her level of familiarity with the product. At the front end, we had to ask LOTS of questions and we would have preferred to have all options presented to us. Had that occurred, we might have purchased additional items; this is especially relevant to the pool - no one was available at the time we had to make pool decision to provide all options. (We were told a pool rep would be present and that do not happen.) Also, a two-hour design appointment is inadequate - we would have liked to visit the showroom n our own multiple times to consider all options and then come to design appointment better prepared. Patrick was exceptional. Highly knowledgable, always helpful, a stickler for high quality and always on top of things. Unrelated to above, we were highly aggravated by the lack of flexibility provided by the company for a closing date - rather than provide some reasonable options that all could agree to, we were dictated a single date. Neither our sales rep nor the construction supervisor are delegated any authority to work with the customer. A very big negative. As a general observation, the finishes on the home are mediocre. The wall finish is inconsistent throughout the house and even within a room; there are paint and other materials that were not adequately cleaned up and have yet to be addressed; and the finishes around electrical switches is sloppy. Also, since our closing, we have heard from NO ONE about the remaining items on our pre-closing punch list. That lack of responsiveness (and neglect) could infer that "closing" is more important than service. Any chance w might hear from someone? All said, we are VERY happy to be in the community, and we would like more information about the timetables for the activity center and restaurant. ... More

We were told everything would be done before our celebration. It was not.

Lousy job painting interior doors and trim and I don't like the potential fix. Overall quality of materials and workmanship was excellent.

While we believed build quality was good, two construction issues occurred after closing. However, Pulte was responsive with correcting them. It was just a big nuisance issue to have repair services coming afterwards to fix them. From sales side, it seemed that anything we asked for was a "no" to do. Pulte will NOT deviate from their spec. However, we found they offered others in community options we were not made aware of. Some people even brought in design ideas from other Pulte communities. We bought at end of build out, so it now seems the idea was to get them sold, built and out, without any special changes or offerings. ... More

The house is good but would never use the mortgage company. Use another mortgage company and safe yourself a world of headache and frustration.

We've been disappointed with the workmanship on various items. Kitchen cabinets, paint finishes, etc.

Love the layout and construction quality. The finishing touches seem to have been done in haste - several fixes needed

We were told the amenity center would be completed by 1st quarter of 2024. Unfortunately, this isn’t accurate. The amenity center is a year away. Big disappointment. Also, the security gate still isn’t staffed by a guard at night. Why? Many homes are occupied, Pulte! Where is our security? The construction workers need to take more pride in their work. I understand, and have heard all of the stories about how the construction workers left after Hurricane Ian but the ones in the community now are stretched thin, they do work hard but need more quality control. Our construction manager was fantastic, and we realize his hands are tied in many things. Expect your house to be about 90% ready to move into at closing. There will be many little things that need to be corrected. Overall, we are pleased with the neighborhood and we have great neighbors! Pulte - the Del Webb concept is great. It’s time for you to get some quality control, BUILD THE AMENITY CENTER, and staff the gate. ... More

We found that Quality was not as important as selling home and constructing them fast with poor quality and workmanship nothing was done paying attention to detail. Using damaged products and trying to pass them off as new . Painters that could not take the time to take the electric plates off just painting around them and leaving the plate with paint on all the edges...Plumbers not finishing there work in bathroom sinks leaving fittings leaking and faucet knobs lose and turning. Leaving backsplash tiles cut and the edges like razor blades....Doors hung that would pop open when you close them and a front door that would only stay closed, you would have to use the bolt lock or else the door would open up...A three thousand dollar up graded paint job that was washable that you can see the primer paint coming through and caulking used to cover numerous mistakes or molding that was not straight. As you can tell by now we were not pleased with the construction of our new home...The builder was Pulte construction and if there is one light in this mess it was there follow up representative( Gianni ) who tried his best to make things right. I understand that new homes require a punch list of small errors but these are way above a punch list most of these things are just poor workmanship or just not caring . This is not my first new home that we built in Florida not tot mention home we built in S.C. and N.Y. and this is by far the poorest house we have ever built. ... More

The home sale was quick and painless. The issue for me now is the after sale service. It appears now that my requests for service issues is going unanswered. During the sales process, we had an in person meeting with our Pulte/Del Webb. Who stated that they will be a contact if we would ever need an issue resolved again, that service is lacking and going unanswered

Poor quality finish on walls and cabinets, scratches on cabinets, told the were on order to replace, have not heard back. Walls poor finish with paint! Scheduled a meeting for warranty and took afternoon meeting and no one showed up or called saying they were delayed. Not happy!

I was very disappointed that my house was not ready as promised at closing and issues are ongoing 2 months post closing.

Sloppy workmanship. Disappointed in the quality of work that has been done. And a lack of attention given to repairs.

We have had electrical issues. Half the inside of the home the electric went out. The electricians diagnosed the problem. The roof is leaking and shorting out the electric. We have a call into the roofer and they will not come out till Thursday. We discovered the roof leak on Friday. I have a bucket in my kitchen catching the water. Called Pulte warranty and they do not answer their phone. You need to leave a message. When they finally called us back they hung up on us twice. We are not having a great a great experience. I find it unacceptable the roof is leaking and we have to waite at least 6 plus days for the roofer to come out. ... More

Typical builder issues be prepared to accept less than what you are told and everything will be fine.

From onset of signing contract and design selection several bate and switch from appliances to utility finished much cheaper product than showcased in the models. Even with upgrades, soft close cabinets were not installed throughout, crown molding purchased not installed throughout, appliances not elevated to the model showcase and excuse after excuse. Timeline for completion took nearly a year after being told likely ten months and actually wanted to push it to fourteen months until complete. Finish work on walls and ceiling look like an undisciplined child was set loose in the house and patchwork left large convex drywall sticking out of the walls. Floor was installed before work was finished and still waiting on 22 planks of flooring to be replaced. Light fixtures not squared and centered off each other still waiting to be repaired. Cabinets at bar not level and continued excuses about that fiasco. Warranty is a joke, dragging repair work submitted properly for over a month with no schedule, workers showing up without schedule and if scheduled show up late or not at all. Not to mention, no one picks up when the warranty number is called nor gets back to you after leaving messages. Emails are hit and miss. The work ethic is lacking greatly. The one consolation in all this, I have met and befriended several wonderful residence and happy to have settled in an upbeat welcoming community. Although my house is coming along and now call it home, I will never and I mean, NEVER, purchase another Pulte home or any of it subsidiaries. The home was very cheaply constructed and the workmanship and pride in Pulte name is lacking greatly. Buyer beware!! ... More

Lots of promises with zero follow up. Our sales agent left the company and we have no one to talk to as our construction manager was relocated to another site and our quality guy John has not addressed major issues that were reviewed 2 weeks ago. Had a roof leak from day one after the peel and stick was installed in June. Very concerned about mold issues with the wet insulation and blackened OSB board. Roof was repaired but not all tiles were replaced. It is the worst construction experience I ever experienced. The dish washer was not secured to the counter and when opened drops to the floor. We do not have anyone to discuss the issues that we trust based on their past lack of follow up. ... More