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Del Webb Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.

Read all 406 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4 out of 5 stars in Jacksonville-St. Augustine Area

406 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 4

Quality 3.7

Trustworthiness 4

Value 3.8

Responsiveness 3.8

Del Webb in Jacksonville-St. Augustine Area

View Homes

Customer Reviews

Del Webb - I was assured painters would return to touch up paint throughout

  • Leonard W.
  • Verified HomeBuyer
  • March 12, 2019
  • Ponte Vedra, FL

I was assured painters would return to touch up paint throughout the house that had been sanded but no show-Also door frame around front door never finished as promised

Total Score 4


Quality 4

Trustworthiness 4

Value 4

Responsiveness 3

Florida home

  • Anonymous
  • Verified HomeBuyer
  • May 09, 2024
  • Ponte Vedra, FL

Working with the on site sales office was pleasant and smooth. But looking back, Ide say you need to know the correct questions to ask in advance, There may possibly be more value provided when working with a broker.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

New Home Experience in E Town Del Webb

  • Gary C.
  • Verified HomeBuyer
  • January 25, 2024
  • Jacksonville, FL

My wife purchased a new home in Del Webb in 2020. We were not married at that time. When we decided to marry I made the decision to build a new home in E Town. The sales experience was good and the associate was great throughout the build. I did feel pressured to start the build after being told there was plenty of time to sell my existing home. We already lived in DW so we visited the new house site almost every day. Early on we had issues with communication with our construction manager however that improved. We also reached out to the design team on a question and they never ...

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Painful process but everything eventually was fixed

  • Paul M.
  • Verified HomeBuyer
  • July 26, 2023
  • Yulee, FL

It took us 3 final inspections and a 2 month delay before we finally were able to settle. Inspect the home closely. Make sure trim is done properly and that you have square corners. Look at tile closely to ensure it is centered properly. And make sure they put hvac system in correct location. We had all of these issues. The builder did resolve the issues but our original build rep would frequently say no. The replacement was much better but still a 2 month delay in closing

Total Score 4


Quality 3

Trustworthiness 3

Value 3

Responsiveness 5

Retirement dream home

  • Sandra H.
  • Verified HomeBuyer
  • May 28, 2023
  • Yulee, FL

We love our new home and the community, Our overall experience was very good until after we closed and the outstanding items have not been completed as promised in the 14 days.

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 3

Moved in to a beautiful area

  • Peter D.
  • Verified HomeBuyer
  • February 02, 2023
  • Ponte Vedra, FL

Finish work quality sub standard. I Upgraded trim package but the majority of door ways the casing had to be ripped down to fit.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb - The finish work of the home is not of the quality that we would

  • Anonymous
  • Verified HomeBuyer
  • September 06, 2022
  • Ponte Vedra, FL

The finish work of the home is not of the quality that we would have expected. we had four cracked floor tiles that needed to be replaced but the replacement tiles are now floating (not tight to the sub floor). We have had to repaint almost all the trim and do a lot of touch up paint. Just a lot of tick tacky things but they add up!

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Good process to pick out and plan our home, but

  • Harry L.
  • Verified HomeBuyer
  • September 14, 2021
  • Ponte Vedra, FL

Good process to pick out and plan our home, but after closing it seems we are forgotten. We have several items we annotated prior to closing that were not right, but here we are a month and a half later and no correction.

Total Score 4


Quality 5

Trustworthiness 4

Value 4

Responsiveness 1

The under promise and over deliver shows positive efforts to satisfy

  • Lawrence S.
  • Verified HomeBuyer
  • June 29, 2021
  • Ponte Vedra, FL

I was disappointed that it seems that after the trades have completed the task that their supervisors are not checking quality and functionality. Things like doors that do not close property (screen door), doors that did not lock, (like the screen and sliders), the a/c did not blow cold air, and initially when writing Warrantee Jax about it I received no response. If it was not for Ben from Pulti stepping in I am unsure it would have been completed.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb - Not enough flexibility.

  • Ru-Hong T.
  • Verified HomeBuyer
  • October 16, 2019
  • Ponte Vedra, FL

Not enough flexibility. Designer at design center provided different rules between different buyers.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 3

Love the estate location

  • Peter V.
  • Verified HomeBuyer
  • May 29, 2019
  • Ponte Vedra, FL

Lot backs up to 2 1/2 miles of conservation then inter-coastal waterway.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 4

Del Webb Nocatee Grand Mystique Build

  • Robert M.
  • Verified HomeBuyer
  • December 07, 2024
  • Ponte Vedra, FL

The sales process was outstanding in every respect. Our sales agent went above and beyond to satisfy our requirements. The construction manager was also extremely responsive. The mortgage process and workmanship for the build were disappointing. Remedies after the sale were responsive and timely.

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 4

Home review.

  • Tony N.
  • Verified HomeBuyer
  • May 31, 2024
  • Yulee, FL

We like the neighborhood. The yard and landscaping is awful. Multiple sprinkler heads were broken causing massive washouts in backyard. Yard has large ruts where someone drove a grader? Left massive ruts and tore heads off. System was apparently shut down causing sod to become distressed. Needs attention. I have asked Brent to come walk the yard as it is unsafe to mow and or walk but he hasn’t made it by yet.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Poor punch list completion

  • Michael C.
  • Verified HomeBuyer
  • January 12, 2023
  • Ponte Vedra, FL

Taking way too long on punch list items. We have had to keep asking/begging for when things will be completed. Each time we re-summarize the list, they only schedule a portion of the items. There should be a proactive system for timely completion without the homeowner having to feel like the bad guy and reminding them of what is left. Seems only time stuff gets done is when we bug them.

Total Score 4


Quality 4

Trustworthiness 4

Value 3

Responsiveness 2

Del Webb - The cabinet people had to come up many times to fix the cabinets

  • Mark L.
  • Verified HomeBuyer
  • June 02, 2022
  • Jacksonville, FL

The cabinet people had to come up many times to fix the cabinets as they kept falling apart front door had to be fixed because it would not close unless it was locked one of the closet doors was cut wrong Sliding glass door did not work properly had to come out and repaint numerous times what is the date for the end started dying the builder was not very good to work with

Total Score 4


Quality 3

Trustworthiness 4

Value 4

Responsiveness 2

Disappointed with Landscape Design

  • Stephen D.
  • Verified HomeBuyer
  • July 29, 2021
  • Ponte Vedra, FL

Overall I am satisfied with the condo. The most disappointing aspect of the purchase was that I paid a lot premium to have a view of a pond. Unortunately, they planted a mature magnolia tree directly in front of the dining room window which obstructs my view of the pond.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 3

Nice Salesperson, Structure Fine, Finishes/Workmanship Horribe and Customer Care TBD

  • Lynne F.
  • Verified HomeBuyer
  • November 26, 2024
  • Jacksonville, FL

First of all, I've been a realtor in Jacksonville for 18 years and sold many new construction homes. I have sold David Weekley homes, Lennar, Providence, Dostie, Pulte, and Drees to name a few. NONE of my buyers have ever shared with me anything as dissapointing as what I have been through during and after closing. The building manager made it sound as if he was picky and on top of it and that was not the case. I liked him and felt confident. First of all, he forgot to install the floor plug. I had to remind him and then he blamed me because it is in the incorrect spot. Secondly, I ...

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 2

Workmanship is unacceptable

  • Virginia R.
  • Verified HomeBuyer
  • December 12, 2022
  • Jacksonville, FL

At first, the process for the home building seemed to be good. However, as the trades came in to do their work, the workmanship was definitely inferior in my master bathroom. The tile work was atrocious and should not have been passed inspection. Countertop had flaws in it and they should have never installed it in the first place. Now I have to have the countertop taken out and buff the imperfections out and be without a kitchen sink and island countertop for two days. The water supply to the shower (when you have just the frameless shower) should be placed on the opposite wall from ...

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 3

Updates

  • Mary K.
  • Verified HomeBuyer
  • April 13, 2022
  • Ponte Vedra, FL

Videos and photos were emailed to me to show the stages of construction.

Total Score 4


Quality 3

Trustworthiness 4

Value 3

Responsiveness 2

Sales Team great, quality poor, great community, HOA problems

  • George M.
  • Verified HomeBuyer
  • December 25, 2024
  • Ponte Vedra, FL

No oversight on workmanship leading to many problems which should not have passed. Still waiting on some items to be fixed. The HOA fees went up $70 per mo. right after moving in. Many HOA issues like cafe losing 50 cents on $1. Very limited seating indoors and out. Kitchen too small to serve enough people. Monthly food & beverage increased to $80. Architectural committee taking too long to review and approve home changes. Love community, clubhouse, fitness center, pools, clubs, and fitness classes. Love style and amenities in our home. Glad we are here, but it has been costly and time ...

Total Score 4


Quality 1

Trustworthiness 3

Value 3

Responsiveness 4

Shoddy Finish workmanship - production home

  • James D.
  • Verified HomeBuyer
  • March 02, 2023
  • Yulee, FL

Delm Webb has a great reputation but the workmanship and fitgnish work especially is terrible. Production houses have subcontractors with little or not Q/c except the customer service reps who are responsive and well intentioned but overwhelmed. If you want to live in a home being adjusted to various issues, things will eventually get done. Not fun at age 77 with some health issues. BUT still glad we bought just disappointed with initial work

Total Score 4


Quality 2

Trustworthiness 4

Value 3

Responsiveness 2

Home buying experience

  • Vitaliy C.
  • Verified HomeBuyer
  • February 02, 2023
  • Jacksonville, FL

Quality of construction is very low, overpriced and low control of process, a lot of waste of material. Good looking models and beautiful community attract me to this place. Convenient location.

Total Score 4


Quality 2

Trustworthiness 3

Value 2

Responsiveness 4

Del Webb - sales experience was good, however response to quality control/warranty

  • Anonymous
  • Verified HomeBuyer
  • November 30, 2021
  • Jacksonville, FL

sales experience was good, however response to quality control/warranty issues was not good.

Total Score 4


Quality 3

Trustworthiness 3

Value 4

Responsiveness 1

Leonira

  • Leonira M.
  • Verified HomeBuyer
  • August 30, 2023
  • Ponte Vedra, FL

The sales person did not listen to my needs, I believe she is not longer with the company, as mentioned on my last review I paid $ 700 to upgrade the sanitary bowl and I got the ugliest bowl with wooden top that does not close automatically and already have a ship on it, the bowl that I wanted cost last then $ 250 at home depot The sprinkler is the worst, the plants & grass is dying and water runs twice a day on the wrong directions, what a waist of water & money Suggestion, when on last stages of completion you should allowed the buyers to review the house to check if there is any ...

Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve. If there is anything else you'd like to share with us, or any issues we can help address, please reach out to us at customersupport@pultegroup.com. delwebb

Total Score 4


Quality 2

Trustworthiness 2

Value 2

Responsiveness 4

Great Neighborhood, Beautiful house

  • Nancy A.
  • Verified HomeBuyer
  • May 24, 2023
  • Jacksonville, FL

The experience was fine but the workmanship is not what one would expect for a home in this price range.

Total Score 4


Quality 3

Trustworthiness 3

Value 2

Responsiveness 2