Del Webb Reviews in Jacksonville St. Augustine, FL

Home was not finished at closing. Floors were paint and stucco spattered. Promises on follow through for cleaning and repairs were not met in timely fashion.

They changed project managers about a month before completion. Created a communication problem. 2nd PM didn’t know what the 1st PM had committed which was a problem.

Biggest issue I have is the quality of the tile installation. I paid for the very best tile throughout the home and when I arrived just prior to closing I noticed numerous issues with the tile layout, grout work was very bad, and there are numerous areas where the tile is not level with adjacent tile causing me to trip.

I’ve been in my home for 7 weeks. I love my home but it’s taken awhile to get here. I believe there can be an improvement in coordination and communication. For the price I paid, I expected a cleaner more customer focused attitude throughout the construction of my home. I needed to escalate many issues three levels above my field contact. He got everything done and more importantly he took ownership until the issues were resolved. That is a priceless character and I truly appreciate his involvement!

First, love the location and folks in eTown Del Webb are very friendly. The building experience was OK. Our home was delayed which did not shock us but it also sat with no work being done on it for several weeks which was very frustrating. The superintendent we had is no longer with Pulte and the new supers seem to be much better. We feel the quality of the home should and could be better for the price. Pulte needs stronger quality control and higher expectations from their subs. Believe me, I know how hard it is to find workers but if they would hold them to a higher standard and expectations during the build they would probably not have to keep going back to homes to "redo" their work. Overall I would recommend eTown Del Webb but just stay on top of your build, be involved. ... More

Our expectations were that, upon being given a closing date, the house would be complete and clean—move in ready. It was not, on the closing date they were still installing items, other items did not get done, such as slider replaced (it is scratched), paint touch ups were not completed, (i.e. bathroom). The house looks beautiful but upon closer inspection, you can see that there is problems i.e. hood vent is crooked, and has hole in the wall. We were also not happy with the walk-thru, when the gentlemen spent so much time telling us how to clean the counter. The time were have been better spent, explaining how to turn on/off the new appliances. Looks like a rush to complete so many homes, need to spend more time on each home and have some supervision of the many crews who work on each home. ... More

Get a realtor and independent contractor to advise and represent you. Do not close with a punch list.

Overall design and structure of the house is excellent quality, and neighborhood is well thought out. Project managers are very helpful and courteous, but were very overloaded at the time of closing with number of houses assigned. After we closed on the house and moved in, found electrical wiring wrong to the wine cooler and destroyed the cooler and was not protected. We did get a new replacement. Could not get our new gas dryer to work, and after 3 weeks of going back and forth on where the problem was, the Samsung technician we called out identify we did not have a gas supply. Found the supply valve had a plastic protection insert that was not removed and blocked flow. The general contractor that installed the valve incorrectly was not on our list of people to call to resolve our problem. When we moved into the house, the cleanliness was below expectation for a high quality house, and there was excessive grout and dirt still embedded in our new floor tile. Several areas on the wall were damaged or not fully painted. We were missing towel racks that were not evident at time of walk through. ... More

Be prepared to upgrade everything! The basic home is really just that - basic, bottom of the line.

Disappointed in lack of attention to detail in overall construction.

They need to talk to buyers before they build to hear what they are looking for in a carriage home. More on-site viewing of models is needed. When I bought I had no model to look at. There was only a larger upstairs unit to see. Of course, it was bigger and you really do not get a 'true" picture of what your unit will be like. The garage is much too small, the flex room is also too small. More natural light is needed in the ground floor units,

Much thought needs to be done UP FRONT before signing to build in an age restricted property. There are limited options. Little can be changed. There are no grab bars provided in showers/baths. Landscaping is atrocious with sod thrown down every which way leaving potholes that you can break your ankle in. Site foreman are so-so. All promise Arpege.....but deliver toilet water. Our front shutters are painted 2 different colors. If you want to buy properly, you need to be here all day long to witness what's going on during construction. . We found children doing internal painting. The Pulte community is great, the sales people terrific, but construction aspect is a real bummer and results in costly post purchase modifications. ... More

This is my first experience with building a home in a planned community. My assigned construction manager was as responsive as he was allowed to be. I am pleased with my house but very disappointed in Pulte's attention to customer service issues.

The attention to detail is very much lacking. The Homes are built quickly with many unresolved issues.

The house is still not completed , I closed March 29, Door bell is still not working, some painting not finished as of yet. My keys have not been fitted for just me yet since builder still needs to be able to get into house. I have not moved in full time as of now, loan process with Pultee was not the best, was questioned after closing regarding my fence which Pultee arranged to be include in build, it was picked out during the design phase of the process Doesn't seem like Del Webb and Pultee communicate to each other like they should. Del Webb had no idea I was getting a fence when Pultee and the design people for the house made all the arrangements. ... More

Disappointed with inability to make changes, even very early on (within a week of contract signing). We wanted to add a standard option and it could not be done. Rushed feeling at walk throughs. Too many problems to enumerate at first walk thru, final walk thru was rushed - under one hour. Should be able to make a 'punch list' of things needing correction over at least a month after moving in. It is impossible to see everything that is wrong during a rushed 'walk thru'. Yes we understand the warranty process which is over the first year, but obvious problems should be corrected quickly after moving in. Construction manager and sales people are very nice and helpful, but they are constrained by Del Webb / Pulte procedures. ... More

The gentleman, James, in charge and over looking the building of our home was professionally responsive during the building process. The time frame was as expected, with the real only delay was the windows. We have been in our home almost a month, a few issues have been recognized by us, missing white strip for one of our front windows, bent window frame, no hot water for our tub, one stained paver in the driveway, and painting of the bottom edge, alongside the two sliders. The hot water issue for our tub has been fixed, not the other items mentioned in the above statement. The individual with Pulte Warranty Team is someone who needs to retrained as how to deal with the public and pay attention to details with the home owner. He does not leave a good impression and or I don't think he knows that he is frustrating to work with in relationship to home owners. ... More

The presentations were cordial, the environment was relaxing and inviting and all the models were stunning. However the finished product was less than a close second or third with respect to the build quality and craftsmanship associated with the final product. Every opportunity was available to execute at a high level however the results are mediocre at best, tainted with indifference and apathy of the trades and builders. There needs to be a higher level of expectation and oversight from management.

do not accept three stars as acceptable. The company can do a lot better by staying in front of their subs, meaning stop unacceptable workmanship in its tracks , fix the issues in mid stream, so not to have to come back and repair the screw ups of subs.

We settled on sept 9. I’m still waiting for warranty work to be completed. No one will respond to me when I call to see what’s happening. Very frustrating.

The community here is wonderful. The environment is beautiful, and amenities unsurpassed. Be aware that there are multiple quality of work issues that can be remedied, but you will need to be persistent and patient. I am seeing intentional effort to resolve these issues; however, there are more than one project that will be extensive and have still not been initiated. Also, I would advise potential buyers to check the reviews and references of their Pulte real estate agent. Choose only from those with excellent ratings. It will greatly influence your buying experience.

This is a production home - Not much TLC into the house!!

Do not close on the home until all visible issues are completely resolved!

We haven't moved in yet, still in NJ selling our house - some items - we had to pay for grab bar in shower $350 - senior comm shoud be free. Door in birdcage Lanai drags on patio and screws missing in back of Lanai at bottom - guys who installed should come back and fix. Too early to tell about lawn - looks bad - neighbors on each side not hapy!

This is the second Del Webb home we have owned. The first was in California. Overall, the quality of the homes is at a very high level. However, with our new home, a few things seem sub-standard for Del Webb quality. One is the landscaping in the front . Some homes were "lucky" enough to get 3 palm trees (we were given no choices). Some of us got none. Instead we got little scrubby trees and shrubs with no color in the design. UGLY!! Very inconsistent quality. Many neighbors plan to install all new trees and plants. The second issue is the quality of the wall paint inside the home. We have owned many homes and never encountered such low quality paint. It is not at all washable or even wipeable. If you touch it with water, it dissolves immediately. It's like chalk. We are very unhappy with it. Why would anyone put such shabby paint in these nice homes? These homes are at the top of the market for square footage price! Finally, the warranty process is really slow to respond and even slower to resolve problems with the new construction. You have to send repeated requests to even get a response. Then someone just comes out to talk to you. That has happened twice now. Our neighbor next door, who has been here several months longer than we have, says, "There is no warranty!" Our last Del Webb home was pre-owned. Is this how it always is with Pulte new construction? ... More