Del Webb Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.
Read all 383 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Jacksonville-St. Augustine Area
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Customer Reviews
Slow to repair.
- Ronald A.
- Verified HomeBuyer
- August 07, 2019
- Ponte Vedra, FL
Repairs have been slow, if at all at this point. Still waiting on repairs to be perform. Some construction is very good but other installations are poorly done (shade installed 8 inches short, kitchen shelves that collapse).
Del Webb responded:
We apologize that you haven't been receiving prompt repairs and if you need assistance with any outstanding service requests, we'd be happy to help. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 3
Love my home but…
- Anonymous
- Verified HomeBuyer
- November 21, 2023
- Ponte Vedra, FL
Make sure to stay on top of your construction manager throughout the build process. The quality off the work by the tradesmen is sloppy and the quality of some of the materials is less than would be expected for a home at this price level.
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Total crap quality construction but a really great place to live.
- CR Ramsey P.
- Verified HomeBuyer
- July 04, 2023
- Yulee, FL
Very nice models with plenty of options but the quality of the actual build and the materials really is absolute crap. I'm sorry... and my Project Manager did an amazing job and responded to everything and went above and beyond. If you are asking me what I want others to know... know that Del Webb is a nice place with total crap quality construction... come see my house and I'll show you crap quality of trim, floor moulding, door installations, windows are not even remotely square, terrible caulking & sealing, and virtually no care at all when painting the exterior or interior. And there ...
Total Score 3
Quality 1
Trustworthiness 4
Value 2
Responsiveness 4
Enjoying our home despite the problems
- Anonymous
- Verified HomeBuyer
- May 24, 2023
- Yulee, FL
We like our home very much even with the problems we encountered and the lacking attention to detail. We had numerous delays which pushed our closing back and caused many necessary changes to our timeline. When we did finally close, the home was less than clean and the painting, both exterior and interior, was terrible. I have been spending time repainting, cleaning paint off hinges, grout off tile floors,patching wall divots, and just general deep cleaning. Getting items fixed has been slow and sometimes fixed items need to be refixed. All in all, we love our community and are enjoying our ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Experience Not Quite What We Had Expected
- Anonymous
- Verified HomeBuyer
- May 04, 2023
- Jacksonville, FL
My husband and I purchased a Pulte Del Webb lot in March 2022 and moved into the completed house in April 2023. Unfortunately no cable line had been installed. The project manager blamed AT&T and AT&T blamed Pulte. As of today ( six weeks after closing), THERE IS A CABLE LINE EXPOSED RUNNING ACROSS OUR DRIVEWAY THAT NEEDS TO BE BURIED. We have been in constant communication with AT&T to get this resolved. Seems like the project manager should have been the one to double-check this from the onset of the build. After one month from our purchase, the realtor associated with Pulte took ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Mediocrity
- Mark L.
- Verified HomeBuyer
- March 29, 2023
- Jacksonville, FL
The build process was okay with the exception of faults and disappointment as the close approached. From finishes, plumbing, accents, there are the expected issues but many that should have absolutely been captured through the quality process.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Pleased to be in out new home at last
- Jack W.
- Verified HomeBuyer
- March 29, 2023
- Jacksonville, FL
We have only been in our new home for a month, but here is our impression thus far. There was considerable turnover during the build with our construction manager, our sales rep, and our customer care person. That made the experience quite frustrating. We finally had a great construction manager at the end of the process (Tim) who made the closing come together. There are a number of punch list fixes that need to get resolved and they are scheduled. We will await those to be completed before we give a complete review. We are thrilled to be in our home, but we will wait until all gets fixed ...
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Del Webb - I feel that the building process was too rushed towards the end
- Karen S.
- Verified HomeBuyer
- January 19, 2022
- Ponte Vedra, FL
I feel that the building process was too rushed towards the end so that we could move into our homes ASAP and consequently, workmanship suffered.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 2
Del Webb - My field manager resigned a few days before my closing .
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Jacksonville, FL
My field manager resigned a few days before my closing . Major issues like installing my sliding glass door was left till right before my closing. I left to go to my closing with many unresolved issues. My sod was dried up . My outside shutters still are not on and my shower glass was installed after the closing . My dishwasher was installed 2 week after the closing My shelf in the closet collapsed the day I moved in and the bracket hit the drywall and left a hole in it .The new assigned field manager took care of the closet disaster and hooked up my dryer so I could use it He did the ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 3
Average workmanship
- Thomas B.
- Verified HomeBuyer
- December 05, 2019
- Ponte Vedra, FL
Average workmanship volume builder. Premium paid for 55 plus amenities.
Total Score 3
Quality 3
Trustworthiness 3
Value 2
Responsiveness 3
Pulte Homes e-Town Jacksonville
- Cornelius S.
- Verified HomeBuyer
- July 05, 2024
- Jacksonville, FL
I think Pulte did a fair job and missed a lot of easy opportunities to build a great home and engender goodwill with this customer. My perspective is likely skewed as my last new home purchase and build was 30 years ago, and for a much larger home at less than half the cost of this home. I don't feel the contractors hired by Pulte were striving for excellence in any way, shape, or form. I don't feel the Pulte construction manager had much experience and talked a good story but at the end of the day was not straightforward with the customer. In fact, I think he outright lied to me. For the ...
Total Score 3
Quality 2
Trustworthiness 2
Value 2
Responsiveness 4
Poor workmanship they can't fix because it's already the best they can do.
- Anonymous
- Verified HomeBuyer
- May 02, 2024
- Yulee, FL
Workmanship and work quality is terrible.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
No Service After Moving In
- Anonymous
- Verified HomeBuyer
- January 17, 2023
- Yulee, FL
Issues found with home and am receiving no response from anyone. Very disappointing.
Total Score 3
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Great area, poor materials
- Linda L.
- Verified HomeBuyer
- February 08, 2022
- Jacksonville, FL
My realitor was great and worked with me the entire process. I love my neighbors and the community. The workmanship, however, needs major improvement. January was the month to have all repairs addressed...still waiting. We flooded within a week after move in. The plumber didn't tighten the pipes and the dishwasher knocked it loose. Upgraded cabinets, cheaply made, cracked tiles, crooked counter, and more. Our Pulte Rep is trying. But actually having someone show up to fo the repairs, is another story. We are happy to have moved here, but disappointed in the builder.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 3
Very impressed with the models and the sales people
- Mary D.
- Verified HomeBuyer
- February 01, 2022
- Ponte Vedra, FL
Very impressed with the models and the sales people. Very disappointed in the quality of workmanship and the response time in trying to get repairs done due to closing being rushed. Shortcuts were taken. Issues with painters, plumbers and electricians
Total Score 3
Quality 1
Trustworthiness 3
Value 4
Responsiveness 2
Del Webb - Way to many items that had to be addressed after delivery.
- Betty S.
- Verified HomeBuyer
- November 23, 2021
- Jacksonville, FL
Way to many items that had to be addressed after delivery. Building foreman should have seen these problems and addressed then while building. This is the poorest built home we have owned inn10 homes.
Total Score 3
Quality 2
Trustworthiness 1
Value 3
Responsiveness 4
The unevenness of the personnel
- Ellen T.
- Verified HomeBuyer
- October 27, 2021
- Ponte Vedra, FL
There are some good people working for Del Webb and there are some that are really not very good. It takes a long time for them to make needed personnel changes. In general, the sales team is not very good and makes promises that cannot be fulfilled. The onsite building managers are very uneven. Some try hard, others are awful and just saying it is a supply chain issue doesn't cut it because when a new, competent on site manager comes in, things start to happen.
Total Score 3
Quality 3
Trustworthiness 2
Value 3
Responsiveness 2
Location
- Marilyn K.
- Verified HomeBuyer
- June 29, 2021
- Jacksonville, FL
The quality of work by the finishing trades left much to be desired. They were careless damaging walls, sheet rocking over electrical boxes and water feeds. Insulation was missing and had to be redone. People didn’t show up when they were supposed to. Tile work in both bathrooms had to be ripped out and replaced delaying closing. Not at all what we expected. Our closing was delayed 2 months costing us thousands of dollars in rent and storage fees. We have built other homes and did not have the stressful experience we had here.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 3
House was painted the wrong color outside and had to be repainted. Quality of cabinetry very poor. Inside paint job very sloppy. No modifications allowed
- Anonymous
- Verified HomeBuyer
- January 25, 2024
- Ponte Vedra, FL
Best option is to not take any indoor upgrades and have house redone after close. The inside walls with the orange peel finish are horrible. Everyone hates them yet they will not let you change.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
1 month in
- Amos V.
- Verified HomeBuyer
- October 22, 2022
- Jacksonville, FL
John G. in sales is the one person that made this experience enjoyable. He returned or texted me back in a timely manner. When we had a concern, he would look into it and again in a timely manner respond back. The neighbors are wonderful and very helpful as well.
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Disappointed
- Alvin J.
- Verified HomeBuyer
- August 04, 2022
- Jacksonville, FL
We were very excited to go through the process. We started with the purchase of the lot and like all sales agents I imagine ours threw the “you better hurry; someone else is looking at the lot” warning to purchase now. Whatever. The build was slow but expected to go from Nov to Jun 1; we closed on Jun 30 so had to extend our apartment lease Jun and then Jul ($$$). We knew we’d have quality issues when we walked through and saw the plumbing in the laundry room was turned backwards. Fast forward to final walkthrough and the result is a punch list 19+ lines long and supposed to be addressed ...
Total Score 3
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
Do not close unless you are 100% satisfied/complete.
- Judith M.
- Verified HomeBuyer
- May 08, 2022
- Jacksonville, FL
Building a house during a pandemic & supply chain issues presents a unique set of challenges, but there is no excuse for lack of communication. Pulte started more homes than they could handle. Crews get paid by the job so they rush from one house aka job to the next. Needless to say, there’s a lot of sloppy work. Our home took about 5-6 months longer than others started at the same time. The cabinet company used is horrible. After 1 month we are still trying to get issues addressed that would take a handyman a few hours. Workers just don’t show up. And we are doing a lot better than others ...
Total Score 3
Quality 2
Trustworthiness 3
Value 3
Responsiveness 1
Love the area and love the home
- Anonymous
- Verified HomeBuyer
- March 16, 2022
- Ponte Vedra, FL
Home was not where it should have been for final walkthrough. Too many issues still to be addressed and corrected and fixed. Once these are corrected, we will be happy with our new home.
Total Score 3
Quality 3
Trustworthiness 2
Value 2
Responsiveness 2
Del Webb - Quality of workmanship below average.
- Elaine F.
- Verified HomeBuyer
- September 14, 2021
- Ponte Vedra, FL
Quality of workmanship below average. Still finding issues every week. Warranty team not very responsive.
Total Score 3
Quality 2
Trustworthiness 2
Value 3
Responsiveness 2
Don't close until ALL issues corrected.
- Sheri S.
- Verified HomeBuyer
- July 07, 2021
- Jacksonville, FL
There are issues with my home that are not being taken care of. I closed with a list of things that needed done. I have been living here and my sliding door does not lock, the range vent is crooked (now I am being told to call a contractor on my own) .
Total Score 3
Quality 2
Trustworthiness 2
Value 4
Responsiveness 1
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