Del Webb Reviews in Jacksonville St. Augustine, FL

Our expectations were that, upon being given a closing date, the house would be complete and clean—move in ready. It was not, on the closing date they were still installing items, other items did not get done, such as slider replaced (it is scratched), paint touch ups were not completed, (i.e. bathroom). The house looks beautiful but upon closer inspection, you can see that there is problems i.e. hood vent is crooked, and has hole in the wall. We were also not happy with the walk-thru, when the gentlemen spent so much time telling us how to clean the counter. The time were have been better spent, explaining how to turn on/off the new appliances. Looks like a rush to complete so many homes, need to spend more time on each home and have some supervision of the many crews who work on each home. ... More

Get a realtor and independent contractor to advise and represent you. Do not close with a punch list.

Overall design and structure of the house is excellent quality, and neighborhood is well thought out. Project managers are very helpful and courteous, but were very overloaded at the time of closing with number of houses assigned. After we closed on the house and moved in, found electrical wiring wrong to the wine cooler and destroyed the cooler and was not protected. We did get a new replacement. Could not get our new gas dryer to work, and after 3 weeks of going back and forth on where the problem was, the Samsung technician we called out identify we did not have a gas supply. Found the supply valve had a plastic protection insert that was not removed and blocked flow. The general contractor that installed the valve incorrectly was not on our list of people to call to resolve our problem. When we moved into the house, the cleanliness was below expectation for a high quality house, and there was excessive grout and dirt still embedded in our new floor tile. Several areas on the wall were damaged or not fully painted. We were missing towel racks that were not evident at time of walk through. ... More

Be prepared to upgrade everything! The basic home is really just that - basic, bottom of the line.

Disappointed in lack of attention to detail in overall construction.

They need to talk to buyers before they build to hear what they are looking for in a carriage home. More on-site viewing of models is needed. When I bought I had no model to look at. There was only a larger upstairs unit to see. Of course, it was bigger and you really do not get a 'true" picture of what your unit will be like. The garage is much too small, the flex room is also too small. More natural light is needed in the ground floor units,

Much thought needs to be done UP FRONT before signing to build in an age restricted property. There are limited options. Little can be changed. There are no grab bars provided in showers/baths. Landscaping is atrocious with sod thrown down every which way leaving potholes that you can break your ankle in. Site foreman are so-so. All promise Arpege.....but deliver toilet water. Our front shutters are painted 2 different colors. If you want to buy properly, you need to be here all day long to witness what's going on during construction. . We found children doing internal painting. The Pulte community is great, the sales people terrific, but construction aspect is a real bummer and results in costly post purchase modifications. ... More

This is my first experience with building a home in a planned community. My assigned construction manager was as responsive as he was allowed to be. I am pleased with my house but very disappointed in Pulte's attention to customer service issues.

The attention to detail is very much lacking. The Homes are built quickly with many unresolved issues.

The house is still not completed , I closed March 29, Door bell is still not working, some painting not finished as of yet. My keys have not been fitted for just me yet since builder still needs to be able to get into house. I have not moved in full time as of now, loan process with Pultee was not the best, was questioned after closing regarding my fence which Pultee arranged to be include in build, it was picked out during the design phase of the process Doesn't seem like Del Webb and Pultee communicate to each other like they should. Del Webb had no idea I was getting a fence when Pultee and the design people for the house made all the arrangements. ... More

Disappointed with inability to make changes, even very early on (within a week of contract signing). We wanted to add a standard option and it could not be done. Rushed feeling at walk throughs. Too many problems to enumerate at first walk thru, final walk thru was rushed - under one hour. Should be able to make a 'punch list' of things needing correction over at least a month after moving in. It is impossible to see everything that is wrong during a rushed 'walk thru'. Yes we understand the warranty process which is over the first year, but obvious problems should be corrected quickly after moving in. Construction manager and sales people are very nice and helpful, but they are constrained by Del Webb / Pulte procedures. ... More

The gentleman, James, in charge and over looking the building of our home was professionally responsive during the building process. The time frame was as expected, with the real only delay was the windows. We have been in our home almost a month, a few issues have been recognized by us, missing white strip for one of our front windows, bent window frame, no hot water for our tub, one stained paver in the driveway, and painting of the bottom edge, alongside the two sliders. The hot water issue for our tub has been fixed, not the other items mentioned in the above statement. The individual with Pulte Warranty Team is someone who needs to retrained as how to deal with the public and pay attention to details with the home owner. He does not leave a good impression and or I don't think he knows that he is frustrating to work with in relationship to home owners. ... More

The presentations were cordial, the environment was relaxing and inviting and all the models were stunning. However the finished product was less than a close second or third with respect to the build quality and craftsmanship associated with the final product. Every opportunity was available to execute at a high level however the results are mediocre at best, tainted with indifference and apathy of the trades and builders. There needs to be a higher level of expectation and oversight from management.

do not accept three stars as acceptable. The company can do a lot better by staying in front of their subs, meaning stop unacceptable workmanship in its tracks , fix the issues in mid stream, so not to have to come back and repair the screw ups of subs.

We settled on sept 9. I’m still waiting for warranty work to be completed. No one will respond to me when I call to see what’s happening. Very frustrating.

The community here is wonderful. The environment is beautiful, and amenities unsurpassed. Be aware that there are multiple quality of work issues that can be remedied, but you will need to be persistent and patient. I am seeing intentional effort to resolve these issues; however, there are more than one project that will be extensive and have still not been initiated. Also, I would advise potential buyers to check the reviews and references of their Pulte real estate agent. Choose only from those with excellent ratings. It will greatly influence your buying experience.

This is a production home - Not much TLC into the house!!

Do not close on the home until all visible issues are completely resolved!

We haven't moved in yet, still in NJ selling our house - some items - we had to pay for grab bar in shower $350 - senior comm shoud be free. Door in birdcage Lanai drags on patio and screws missing in back of Lanai at bottom - guys who installed should come back and fix. Too early to tell about lawn - looks bad - neighbors on each side not hapy!

This is the second Del Webb home we have owned. The first was in California. Overall, the quality of the homes is at a very high level. However, with our new home, a few things seem sub-standard for Del Webb quality. One is the landscaping in the front . Some homes were "lucky" enough to get 3 palm trees (we were given no choices). Some of us got none. Instead we got little scrubby trees and shrubs with no color in the design. UGLY!! Very inconsistent quality. Many neighbors plan to install all new trees and plants. The second issue is the quality of the wall paint inside the home. We have owned many homes and never encountered such low quality paint. It is not at all washable or even wipeable. If you touch it with water, it dissolves immediately. It's like chalk. We are very unhappy with it. Why would anyone put such shabby paint in these nice homes? These homes are at the top of the market for square footage price! Finally, the warranty process is really slow to respond and even slower to resolve problems with the new construction. You have to send repeated requests to even get a response. Then someone just comes out to talk to you. That has happened twice now. Our neighbor next door, who has been here several months longer than we have, says, "There is no warranty!" Our last Del Webb home was pre-owned. Is this how it always is with Pulte new construction? ... More

Repairs have been slow, if at all at this point. Still waiting on repairs to be perform. Some construction is very good but other installations are poorly done (shade installed 8 inches short, kitchen shelves that collapse).

1. master toilet was running, had to be fixed 2. spot on wood floor that had to be removed 3. breakers keep flipping, electrician coming 4. master bath mirror has unremovable spots on it, being fixed 5. vent in bathroom was incorrectly installed, has been fixed 6. Per my realtor my house would not sell for the amount that I paid for it and the land I have been getting a quick response, on items getting repaired.

Make sure to stay on top of your construction manager throughout the build process. The quality off the work by the tradesmen is sloppy and the quality of some of the materials is less than would be expected for a home at this price level.

Very nice models with plenty of options but the quality of the actual build and the materials really is absolute crap. I'm sorry... and my Project Manager did an amazing job and responded to everything and went above and beyond. If you are asking me what I want others to know... know that Del Webb is a nice place with total crap quality construction... come see my house and I'll show you crap quality of trim, floor moulding, door installations, windows are not even remotely square, terrible caulking & sealing, and virtually no care at all when painting the exterior or interior. And there is virtually NOTHING Del Webb is going to do about it. Nice place to live though... really. ... More

We like our home very much even with the problems we encountered and the lacking attention to detail. We had numerous delays which pushed our closing back and caused many necessary changes to our timeline. When we did finally close, the home was less than clean and the painting, both exterior and interior, was terrible. I have been spending time repainting, cleaning paint off hinges, grout off tile floors,patching wall divots, and just general deep cleaning. Getting items fixed has been slow and sometimes fixed items need to be refixed. All in all, we love our community and are enjoying our home but the attention to detail was certainly lacking and not up to the standard of our previous Minto home. ... More