Del Webb Reviews in Jacksonville St. Augustine, FL

Way to many items that had to be addressed after delivery. Building foreman should have seen these problems and addressed then while building. This is the poorest built home we have owned inn10 homes.

There are some good people working for Del Webb and there are some that are really not very good. It takes a long time for them to make needed personnel changes. In general, the sales team is not very good and makes promises that cannot be fulfilled. The onsite building managers are very uneven. Some try hard, others are awful and just saying it is a supply chain issue doesn't cut it because when a new, competent on site manager comes in, things start to happen.

Quality of workmanship below average. Still finding issues every week. Warranty team not very responsive.

There are issues with my home that are not being taken care of. I closed with a list of things that needed done. I have been living here and my sliding door does not lock, the range vent is crooked (now I am being told to call a contractor on my own) .

The quality of work by the finishing trades left much to be desired. They were careless damaging walls, sheet rocking over electrical boxes and water feeds. Insulation was missing and had to be redone. People didn’t show up when they were supposed to. Tile work in both bathrooms had to be ripped out and replaced delaying closing. Not at all what we expected. Our closing was delayed 2 months costing us thousands of dollars in rent and storage fees. We have built other homes and did not have the stressful experience we had here.

My field manager resigned a few days before my closing . Major issues like installing my sliding glass door was left till right before my closing. I left to go to my closing with many unresolved issues. My sod was dried up . My outside shutters still are not on and my shower glass was installed after the closing . My dishwasher was installed 2 week after the closing My shelf in the closet collapsed the day I moved in and the bracket hit the drywall and left a hole in it .The new assigned field manager took care of the closet disaster and hooked up my dryer so I could use it He did the best he could under the circumstances . I still have not received my trim package on my microwave and my front yard has a sick looking magnolia tree . I am discouraged and disappointed one month after moving in to my Pulte home ... More

Action was not taken to address two significant issues, prior to closing. They were then rushed in an attempt to make "quick fixes", with inadequate results. We were then told we had to either accept these or walk away from the closing. With everything we had done in preparation for closing, we felt we had no real option but to accept. The next day one of the "quick fixes" failed and to their credit, they sent a technician who corrected the issue. The second item remains unresolved as of this writing (6 weeks after closing).

Leeah is ok Sebastian is useless we moved in Aug 8. It’s been 3 months and issues have not been fixed. The window in the third bedroom will not lock and is loose there was a break in and we can’t secure our home. The island was placed in the wrong place good thing we are small so we can open the refrigerator. The window in the 3rd bedroom is wider at the bottom than the top so I can’t put a shade in. I would not recommend del Webb there are more issues and most have been addressed at the first walkthrough and only a few have been fixed. It is very disappointing this is my first new house and it’s not how I thought the experience would be ... More

It wasn't a smooth process especially after we moved in. I would 2nd guess this decision

This was our first-time building. As we raised our concerns, our field manager pretty much consistently dismissed us and didn't address the issues. The landscaping was unacceptable for many reasons-didn't matter that we weren't satisfied. To be fair the Warranty department is great, responsive in a timely manner, and motivated to correct the issues.

Be aware of base pricing increases when in the discussion phase prior to signing. Base price increases were almost weekly and sales dept was surprised and not able to hold. Even the posted brochure, w/ pricing, in the model became outdated. Know that the home pricing Excludes the land. Land- we had to blind bid for top 3 of 5 lots in a lottery. Totally insane even with current housing environment. Lastly, what builder does not include gutters in the base price? $3.500 upgrade.

Please read all of this. We were so excited to build our new home with Pulte once we chose Del Webb Nocatee. The Sales Representative that helped us (Cynthia) is a great ambassador for your company. She was informative, replied quickly to questions that came up and lead us through the process in a very professional manner. We can't say enough good things about her! The same applies to the person we met with during the Design Meeting when we chose the finishes for the home. She was very good at her job and provided a great experience for us. Where Pulte fell short was during the building process. There was a HUGE lack of oversight by the building managers, and the management over the building managers, to hold the various trades accountable. We were so excited to see the home for "Step 8" of your 10 Step process and we left that day completely deflated and couldn't believe what we got ourselves into. The Construction Manager walked us through the home with a roll of blue tape and a roll of green tape to mark off the areas and items that needed to be fixed and/or repaired. They were also noted on a sheet of paper. I was shocked at the number of items we marked and shocked at the overall poor craftsmanship of the improvements that were not completed in a workman like manner. There were bowed walls, moldings that weren't level and overruns that didn't create right angles at corners, poorly patched holes, a huge open gash in the drywall above the cabinets in the laundry room, walls that hadn't been painted correctly, a massive uneven seam in the kitchen counter top,,,,there is a lot more, the list goes on. It was very apparent the Construction Managers didn't review the poor craftsmanship of the various trades to ensure the work was completed correctly. We were assured the items that were noted during "Step 8" would be fixed before "Steps 9 & 10" the following week. When we returned the follow week for the " Celebration" walkthrough almost all of the tape had been removed from the walls and cabinets and the home was presented to us as if all of the work had been completed to fix the flaws and damaged items. Almost nothing had been fixed including the big open gash in the drywall above the cabinets in the laundry room. Your construction management clearly didn't perform oversight of the various trades you used by not holding them accountable. They obviously didn't review their work otherwise they would have called them back in. My job was to wire in just over $1,200,000 cash at the close. My job wasn't to walk through the house during "Step 8" to tape off an alarming number of construction and improvement deficiencies in EVERY room. The Construction Manager was apologizing profusely during "Steps 8 & 9". Both the Construction and his manager indicated I would be receiving an email to leave a review and asked me not to perform the review until all of the items were fixed. If they were that concerned about the review they should have done their jobs and held the various trades accountable prior to "Step 8". The tail end of your "10 Step" process was troubling. I will never buy another Pulte home again and I will discourage anyone from buying a home built by Pulte. We are still discovering issues 2.5 months after the close. As some of the trades came through to fix items after the close, they shared information about the frustration some of our new neighbors were experiencing as well. You have a serious flaw in your business model and it falls squarely on the construction oversight segment. These folks need some training to provide a better experience for future buyers and to also limit your financial liability. If you've already given them the proper training, you might want to think about getting different people. Future buyers deserve better. Again, Cynthia in sales was great. The person that helped us during the design session was amazing and there is one other person I haven't discussed yet. Vadim is handling all of the post close warranty issues and he has been awesome to work with. His replies are prompt, informative and he is a great asset for your company. Kudos to all 3 of them and you are lucky to have them with your company. They deserve raises. All of the rating reviews would have been 4 and mostly 5 stars if it had not been for the lack of oversight by your construction crew. They really screwed up what should have been a great building process for us. ... More

If we did not oversee the house building, and get things corrected the house would be a mess., shower was redone 3 times, added end stud in bathroom wall to stableized Sheetrock. Pulte needs to have better sub contractors that does not create so much rework and adds to cost of homes.. even sod needed replacement because of poor landscaping and infected sod. A lot of wasted materials and redone it labor. Do it right the first time !

Materials and some trades are second rate at best. The people I sold my old home to git a much better home than I did. Del Webb Nocatee is a second rate community.

The rough work, footings, slab, framing, trusses and roof went pretty well. It was downhill from there. I don't know where pulte found there subs but there work was sub-par, with the exception of the HVAC contractor. Little supervision by the construction managers and it was a battle to the finish. We are now discovering new defects after we closed. Beware.

As a second time Pulte home buyer, I had hoped quality and responsiveness to issues would be improved in seven years, but my experience was quite the contrary. The simplest concerns and/or requests were met with negativity. As the buyer of this $1 million plus home, I am now left with a plethora of disappointments. These include horrible interior paint “finishes” on ALL walls, baseboards, and doors, and sloppy construction overall. Even the Pulte HOA rules are absurd as I am required to obtain permission to add gutters to my new home, a 45 day wait for “approval.” I will be warning anyone who asks to think twice before committing to a Pulte home. ... More

I thought the whole process is just average! I believe they kind of rushed the whole house build! The quality is below average… had to deal with things like doors not level or closing correctly. Many hinges still have paint splatters! I even had a window screen put in severely bent! For an $512,000 I would expect better quality!!

Sales: A+; Design Ctr: A+; Construction Sup: F; Customer Care: F: Title: A; Mortgage: F; Insurance: C

Everyone we encountered is very nice. However the materials used are poor quality and the installers/builders are not trained very well. Items were installed incorrectly and repeatedly had to be re-installed. A tremendous waste of resources. We love the Del Webb lifestyle and are enjoying living here, but our home building experience was not pleasant. We hope our home survives past warranty.

Make sure you get everything in writing up front and during the build process. Talk is cheap! The model homes and the actual homes are different. More than just the upgrades in the model homes. examples - placement of A/C unit, width of paved walkways, quality of finish,... Found many issues with framing, electrical and plumbing, prior to the drywall being installed. Even after the drywall was installed, there are walls that are not plumb or right angle to one another. When a door in one of the hallways is closed, the entire wall shakes. Poor design. Attention to details is lacking! ... More

The entire Mortgage Process was deceitful and full of bait and switch scenarios. The values placed on the documents were consistently wrong and there was no oversight on the process. The Mortgage Agent was more interested in upselling features than he was in listening to the customer.

Review? I have none worthy of publishing.

There seems to be no commitment to "make things right" after the sale. Absolutely no follow-through on promises made and notes taken for construction faults to be corrected before closing. Six weeks later there seems to be no Pulte/Del Webb commitment to deliver on their promises of a finished product we would all be proud to own. We didn't expect the failure-to-perform after a great experience with the sales and design teams. Despite assurances that pre-closing kitchen cabinet issues would be corrected, and a warranty work-order issued in mid-May, absolutely no action. Similarly, a damaged front door-sweep and threshold to be replaced after closing has never happened (nor has a work order been issued). In early June we showed the warranty service representative pantry shelving spans of 66+ inches installed without bracing making them useless to use without pulling off the side anchors from the walls. In mid-June our master shower drywall repairs - pending from pre-close - was finally finished but our request for the required paint touch-up over the repair work hasn't made it to the work-order stage by the warranty representative. Individually, every one of the Pulte/Del Webb staff have been polite and respectful. But follow-through and probably organization has been very poor. Again, where is the after-sale commitment? Our advice: Don't close until everything you want corrected is corrected. ... More

Its been weeks since Warranty was advised about many items that need correcting and very few have been addressed. The finishing work in the house was not good many items were not correctly done.

Rush to close homes, when not ready. Promise of a 100% completed home, means they want you to agree to close with a list of things not completed yet. Once closed, forget about it!!!. You are not a priority anymore. I know times are difficult with manpower and supplies, but when you see newer homes ready for closing down the street with the hardware you are waiting for installed, You get the picture were you stand. Slow to respond, make you feel you are the problem, when all you want is what was promised and what you paid for, Buyer Beware of Pulte!!!