Del Webb Reviews in Jacksonville St. Augustine, FL

We settled on sept 9. I’m still waiting for warranty work to be completed. No one will respond to me when I call to see what’s happening. Very frustrating.

Del Webb / Pulte Homes is a good company for sure but like ALL big builders, they look for ways to cut cost and in my opinion, sometimes they go to far. We like our home but wish we had more choices for simple upgrades such as a better quality paint upgrade and a trade up version of the tankless water system. The overall experience was good and we are happy but the builder could improve the customer experience side of the process. Yes, we like Del Webb eTown and yes we like our home!

I have a beautiful home but needed somethings addressed and our Field manager was on it. I love the amenities and people in my community.

This was our first-time building. As we raised our concerns, our field manager pretty much consistently dismissed us and didn't address the issues. The landscaping was unacceptable for many reasons-didn't matter that we weren't satisfied. To be fair the Warranty department is great, responsive in a timely manner, and motivated to correct the issues.

Quality of workmanship below average. Still finding issues every week. Warranty team not very responsive.

Great quality and amenities in the area

Good process to pick out and plan our home, but after closing it seems we are forgotten. We have several items we annotated prior to closing that were not right, but here we are a month and a half later and no correction.

Your closing will be moved several times due to a shortage of supplies and people. Field Supervisor is assigned too many homes to give personalized attention and communication as they would like. Hire your own cleaning service, because it will not be up to your standards. Del Webb does not do a good job in providing information about the surrounding community- Hospital, post office, urgent care, grocery stores, etc. majority of staff are nice, friendly, dedicated, working through a very difficult time In the construction industry,

The individuals we worked with were all friendly and efficient

Will recommend to friends and family.

Other builders should know that Iif they fine-tune their empathy and understanding and kindness for the buyers in the building process, they will be head and shoulders ahead of Pulte Builders

The coordination and communication between my sales representative, field manager for my house and myself was excellent. There were check points throughout in addition to answering any questions in between. Knowing the steps of what happens when was great too.

Our experience with the field manager was excellent. We were always kept updated on our progress and the responsiveness has been outstanding. The only issue with the builder is that they should the house required too many upgrades to make it acceptable. Maybe you should increase the base price and include the most popular upgrades. By now you should have gathered enough stats on the subject to adjust the packaging..

Great experience, great home, great experience.

I have never lived in a house with such quality construction - not even sure I have ever been in one this nice. Everything little thing was thought out in advance - mitered joints are perfect, trim is perfect; all the doors and cabinets are hung perfectly; tiles are perfectly installed; the big glass door on the shower are perfect; the sprinkler system is absolutely incredible, pavers are perfectly installed; I couldnt believe the garage was sheet rock, textured, painted and trim at the base! I never knew an in-wall pest control system existed. I have never had all the appliance booklets like this. I think if word gets out, people are going to line up to buy. ... More

Overall design and structure of the house is excellent quality, and neighborhood is well thought out. Project managers are very helpful and courteous, but were very overloaded at the time of closing with number of houses assigned. After we closed on the house and moved in, found electrical wiring wrong to the wine cooler and destroyed the cooler and was not protected. We did get a new replacement. Could not get our new gas dryer to work, and after 3 weeks of going back and forth on where the problem was, the Samsung technician we called out identify we did not have a gas supply. Found the supply valve had a plastic protection insert that was not removed and blocked flow. The general contractor that installed the valve incorrectly was not on our list of people to call to resolve our problem. When we moved into the house, the cleanliness was below expectation for a high quality house, and there was excessive grout and dirt still embedded in our new floor tile. Several areas on the wall were damaged or not fully painted. We were missing towel racks that were not evident at time of walk through. ... More

Attention to detail and ongoing updates of construction progress

Overall I am satisfied with the condo. The most disappointing aspect of the purchase was that I paid a lot premium to have a view of a pond. Unortunately, they planted a mature magnolia tree directly in front of the dining room window which obstructs my view of the pond.

Our construction manager is what saved Pulte’s reputation with us. I still have one wall I want redone. No one knows why it was done this way!!!

jamie was a treat to work with as was bill, the oulte salesman

Just stay involved in the build out time frame.

The sales Associates were professional, reliable, and dependable throughout my entire interaction with them.

Be prepared to upgrade everything! The basic home is really just that - basic, bottom of the line.

Oversight of construction is minimal. Poor quality. Production homes that are constructed too quickly. High price for low quality materials.

Pulte built us a great home. No build quality issues. The home was built exactly to specs. Everything met our expectations. A great home buying/build experience!