Skip main navigation
Del Webb

Del Webb Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.

Read all 378 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4.1 out of 5 stars in Jacksonville-St. Augustine Area

378 Reviews in Jacksonville-St. Augustine Area

Star Rating Breakdown

5 ★ 179

4 ★ 88

3 ★ 68

2 ★ 30

1 ★ 13

Ratings by Category

Overall 4.1

Quality 3.7

Trustworthiness 4.1

Value 3.8

Responsiveness 3.9

Del Webb in Jacksonville-St. Augustine Area

View Homes

Customer Reviews

More interested in stock price today instead of customer satisfaction for the future of the name brand. sloppiness...lack of attention...Of all the Pulte people I've met only one (that had nothing to do with my home) referred to me as "the customer"

  • Anonymous
  • Verified HomeBuyer
  • February 06, 2022
  • Ponte Vedra, FL

Run, don't walk. They will leave you with an unfinished house. They must be a company going down the tubes since they're ONLY interested in selling as many houses as quick as they can. They are NOT in any way the old Del Webb. They will ruin your retirement experience>

Del Webb responded:
We are very disappointed to hear about your experience and certainly do not want to ruin two exciting journeys being retirement and home building. We do value your feedback as it helps us grow as a team and company. We will make sure you to make our team aware of these issues and work to improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Terrible workmanship and delay in closing

  • Lynette V.
  • Verified HomeBuyer
  • February 01, 2022
  • Ponte Vedra, FL

There is a list of 40 damaged or improperly finished items in our house. With our last house house build, there were not issues with EVERY single surface: poorly painted walls; stained carpet; scuffed baseboards; horribly finished drop-zone; filthy and stained pool; damaged drainpipes; marks in bathtubs; chipped tile; damaged cabinets; missing shelves; roof issues; garage floor unable to park on for 2 months; garage doors missing insulation; no refrigerator; dryer that doesn't heat; pocket door and slider damaged; windows that don't lock; damaged pavers; hole in screen door; exterior and ...

Del Webb responded:
This is definitely not the feedback we would like to hear and want to look further into this and try to make things right. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? delwebb

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Nothing

  • Bernice U.
  • Verified HomeBuyer
  • January 13, 2022
  • Ponte Vedra, FL

Beware their are so many problems with builder Example Quality of work poor

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2