Del Webb Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.

Read all 381 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4.1 out of 5 stars in Jacksonville-St. Augustine Area

381 Reviews in Jacksonville-St. Augustine Area

Star Rating Breakdown

Ratings by Category

Overall 4.1

Quality 3.7

Trustworthiness 4.1

Value 3.9

Responsiveness 3.9

Del Webb in Jacksonville-St. Augustine Area

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Customer Reviews

Del Webb - This was the worst experience I have ever had building a home.

Anonymous
Verified HomeBuyer
July 27, 2022
Jacksonville, FL

This was the worst experience I have ever had building a home. Huge company building for Del Webb where everything is sub contracted out. No pride in workmanship. Things are slapped together and beat up. Constantly pointing out how bad things were. Look through a home that’s built vs. a model home. You definitely don’t get what you pay for.

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH delwebb ...

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Del Webb - Dont expect much from Pulte.

Jennifer G.
Verified HomeBuyer
May 04, 2022
Jacksonville, FL

Dont expect much from Pulte. donot get upgrades, because they will not honor them in a timely manner, even if ordered 10 months out. It has nothing to do with supply delays. No communications unless you become a pitbull. It is extremely exhausting to deal with. I have had nothing but issues prior to close, during close and after close. A month after closing, still working on issues.

Del Webb responded:
We apologize if you've been having a hard time getting in touch with our warranty folks, but we can help with that! If you need assistance with service requests, we'd be happy to help! Please email us at customersupport@pultegroup.com. delwebb

Total Score 1

Quality 2

Trustworthiness 2

Value 2

Responsiveness 1

They rushed craftsmanship to get us closed at the end of the month with many building issue unresolved.

Ralph B.
Verified HomeBuyer
March 15, 2022
Ponte Vedra, FL

1. We purchased the option to upgrade to Kitchen Aid appliances in our gourmet kitchen. Issue our Kitchen Aid the DW and Cook top are in the warranty garage since Feb 15 according to our construction manager Jack Mead. 2. We bid and paid $110K for our lot. The pool company installed our back fence 5ft inside property line, left side one foot inside property line. Landscaping and sprinkler system installed prior to fence install

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. delwebb ...

Total Score 1

Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

More interested in stock price today instead of customer satisfaction for the future of the name brand. sloppiness...lack of attention...Of all the Pulte people I've met only one (that had nothing to do with my home) referred to me as "the customer"

Anonymous
Verified HomeBuyer
February 06, 2022
Ponte Vedra, FL

Run, don't walk. They will leave you with an unfinished house. They must be a company going down the tubes since they're ONLY interested in selling as many houses as quick as they can. They are NOT in any way the old Del Webb. They will ruin your retirement experience>

Del Webb responded:
We are very disappointed to hear about your experience and certainly do not want to ruin two exciting journeys being retirement and home building. We do value your feedback as it helps us grow as a team and company. We will make sure you to make our team aware of these issues and work to improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. delwebb ...

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Terrible workmanship and delay in closing

Lynette V.
Verified HomeBuyer
February 01, 2022
Ponte Vedra, FL

There is a list of 40 damaged or improperly finished items in our house. With our last house house build, there were not issues with EVERY single surface: poorly painted walls; stained carpet; scuffed baseboards; horribly finished drop-zone; filthy and stained pool; damaged drainpipes; marks in bathtubs; chipped tile; damaged cabinets; missing shelves; roof issues; garage floor unable to park on for 2 months; garage doors missing insulation; no refrigerator; dryer that doesn't heat; pocket door and slider damaged; windows that don't lock; damaged pavers; hole in screen door; exterior and ...

Del Webb responded:
This is definitely not the feedback we would like to hear and want to look further into this and try to make things right. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? delwebb

Total Score 1

Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Nothing

Bernice U.
Verified HomeBuyer
January 13, 2022
Ponte Vedra, FL

Beware their are so many problems with builder Example Quality of work poor

Total Score 1

Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

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