
Del Webb Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.
Read all 418 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Jacksonville-St. Augustine Area
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Customer Reviews
Del Webb - Our realtor did nothing to help us negotiate with the builder.
- Anonymous
- Verified HomeBuyer
- June 29, 2021
- Jacksonville, FL
Our realtor did nothing to help us negotiate with the builder. Our building supervisor was horrible. We had to get management involved. Once management was involved the move went much smoother. The painting and finish work are not very good. We are having our house repainted.
Del Webb responded:
We are sorry to hear that you had a frustrating experience at the beginning of your home build and are not happy with the quality of the paint in your new home. If there are any unresolved concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 3
Very poor resolution of problems
- Barbara R.
- Verified HomeBuyer
- April 09, 2019
- Ponte Vedra, FL
Told that everything would be done that was on our check list and it was not. When talking to them about it they tell you their on it and then do nothing
Del Webb responded:
We apologize that our response to issues hasn't been satisfactory and we'd like to help. Please email us at socialcare@pultegroup.com with your address and contact information so we can assist. --Sarah
Total Score 2
Quality 4
Trustworthiness 2
Value 3
Responsiveness 1
Title: Don't use this.
- Anonymous
- Verified HomeBuyer
- March 31, 2023
- Yulee, FL
Review? I have none worthy of publishing.
Del Webb responded:
We're sorry to hear that your experience has left you feeling disappointed and we encourage you to reach out to us at customersupport@pultegroup.com if you'd like to discuss this further. ^TP
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Periods of no activity with periods of frenetic poor quality workmanship
- Alan B.
- Verified HomeBuyer
- October 27, 2021
- Ponte Vedra, FL
Our impression at the outset was that Pulte was a quality builder. We soon found out to the contrary, Use of what appeared to be exceptionally unskilled labor, poor finishing, painting quality a disgrace, doors sticking to frames, 7 out of 11 window blinds don't fit, landscaping and sodding appalling. That's just a few of the problems we are experiencing.
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. ...
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 2
VERY DISAPPOINTED
- David K.
- Verified HomeBuyer
- October 31, 2019
- Ponte Vedra, FL
Cheap materials and workmanship; walk through more like a drive by; why bother asking when you don't respond to your respondents?
Del Webb responded:
We are so sorry to hear that your experience left you feeling disappointed in us as that is not the result we aim for. We would like to assist you in getting those issues resolved and would appreciate if you could email socialcare@pultegroup.com so a team member can be in touch. Thank you for your review. ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 4
Cheap finishes used everywhere. Be prepared to replace things if you like quality products.
- Elaine F.
- Verified HomeBuyer
- September 19, 2019
- Ponte Vedra, FL
Would never willingly buy a Pulte home because they use the cheapest possible materials to save them money. However, if you want to live in a 55 and older community they have you. They are definitely about Quantity over Quality. Very slow to fix things so make sure EVERYTHING is completed prior to closing because they are very slow to return. They certainly take the fun out of buying new construction.
Del Webb responded:
Thank you for taking the time to leave feedback. We apologize that you haven't been receiving prompt follow up on your repair items and we'd like to know more about the situation so we can assist. Please don't hesitate to email us at socialcare@pultegroup.com. ^Abby
Total Score 2
Quality 3
Trustworthiness 2
Value 3
Responsiveness 1
Dennis and Tim. Overworked, supervised subs poorly, responsive to our concerns but only after repeated protests and requests
- Diedrich V.
- Verified HomeBuyer
- August 03, 2024
- Jacksonville, FL
The rough work, footings, slab, framing, trusses and roof went pretty well. It was downhill from there. I don't know where pulte found there subs but there work was sub-par, with the exception of the HVAC contractor. Little supervision by the construction managers and it was a battle to the finish. We are now discovering new defects after we closed. Beware.
Del Webb responded:
Hi Diedrich, we are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^TP ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
A very disappointing project!
- Sarah B.
- Verified HomeBuyer
- July 05, 2024
- Ponte Vedra, FL
As a second time Pulte home buyer, I had hoped quality and responsiveness to issues would be improved in seven years, but my experience was quite the contrary. The simplest concerns and/or requests were met with negativity. As the buyer of this $1 million plus home, I am now left with a plethora of disappointments. These include horrible interior paint “finishes” on ALL walls, baseboards, and doors, and sloppy construction overall. Even the Pulte HOA rules are absurd as I am required to obtain permission to add gutters to my new home, a 45 day wait for “approval.” I will be warning anyone who ...
Del Webb responded:
We're sorry we haven't lived up to our goal of delivering an excellent home buying experience for you, but we're very appreciative that you took the time to leave this feedback as it is invaluable in helping us improve. Please don't hesitate to email us at customersupport@pultegroup.com so we can help! Be sure to share a brief summary of your concerns, along with your contact information. ^TP ...
Total Score 2
Quality 2
Trustworthiness 3
Value 2
Responsiveness 1
Only an average experience! Learned track housing is not my thing! Live & learn!
- Catherine L.
- Verified HomeBuyer
- October 26, 2023
- Jacksonville, FL
I thought the whole process is just average! I believe they kind of rushed the whole house build! The quality is below average… had to deal with things like doors not level or closing correctly. Many hinges still have paint splatters! I even had a window screen put in severely bent! For an $512,000 I would expect better quality!!
Del Webb responded:
We're incredibly disappointed to hear to hear this and we have shared your comments with local leadership so they can look into the situation. We take your feedback seriously and ask if you'd like to continue discussing this, please send us an email including your full name and phone number to customersupport@pultegroup.com. Thank you. ^AF ...
Total Score 2
Quality 1
Trustworthiness 1
Value 1
Responsiveness 5
Jeff was/is great! Chris needs to pay close attention to detail, trade-work and followup ; Jason needs overall improvement in communications and follow up, and needs to understand the issues so that he can communicate them properly to the trades
- Carlos M.
- Verified HomeBuyer
- October 09, 2023
- Jacksonville, FL
Sales: A+; Design Ctr: A+; Construction Sup: F; Customer Care: F: Title: A; Mortgage: F; Insurance: C
Del Webb responded:
We're disappointed to hear this, but we thank you for your feedback as it is invaluable in helping us improve the home buying experience for our customers. If you have additional thoughts you'd like to share, we're always listening at customersupport@pultegroup.com. ^AF
Total Score 2
Quality 3
Trustworthiness 1
Value 3
Responsiveness 1
Pulte needs better material and training
- Eugenia G.
- Verified HomeBuyer
- October 04, 2023
- Yulee, FL
Everyone we encountered is very nice. However the materials used are poor quality and the installers/builders are not trained very well. Items were installed incorrectly and repeatedly had to be re-installed. A tremendous waste of resources. We love the Del Webb lifestyle and are enjoying living here, but our home building experience was not pleasant. We hope our home survives past warranty.
Del Webb responded:
We are disappointed to hear that you are unhappy with the quality of your new home. If we can assist with anything, please reach out to us at customersupport@pultegroup.com with a brief summary of your concerns, along with your contact information. ^AF
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Buyer Beware!
- Thomas W.
- Verified HomeBuyer
- September 27, 2023
- Yulee, FL
Make sure you get everything in writing up front and during the build process. Talk is cheap! The model homes and the actual homes are different. More than just the upgrades in the model homes. examples - placement of A/C unit, width of paved walkways, quality of finish,... Found many issues with framing, electrical and plumbing, prior to the drywall being installed. Even after the drywall was installed, there are walls that are not plumb or right angle to one another. When a door in one of the hallways is closed, the entire wall shakes. Poor design. Attention to details is ...
Del Webb responded:
We are so sorry to hear that you are experiencing concerns with the quality of your home since moving in. We would be happy to escalate these concerns for you. Please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AF ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Del Webb - Its been weeks since Warranty was advised about many items that
- John H.
- Verified HomeBuyer
- April 07, 2022
- Ponte Vedra, FL
Its been weeks since Warranty was advised about many items that need correcting and very few have been addressed. The finishing work in the house was not good many items were not correctly done.
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 2
Quality 1
Trustworthiness 3
Value 3
Responsiveness 1
Warranty
- Anonymous
- Verified HomeBuyer
- May 31, 2019
- Ponte Vedra, FL
Workmanship is below average. Warranty is the worst I have experienced among builders. Submitted several warranty requests and received either no response at all or a very slow response. WIll no choose Pulte again. Title company that represents Pulte Homes in Orlando had incompetent individuals who were not even able to answer questions the legal description. In fact, they recorded several deeds with incorrect legal and had to file for corrective deed later on.
Del Webb responded:
We apologize that our warranty response hasn't been satisfactory and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 3
Trustworthiness 2
Value 2
Responsiveness 1
Poor workmanship
- Anonymous
- Verified HomeBuyer
- March 06, 2019
- Ponte Vedra, FL
Several issues with home and it took 6 weeks and several attempts to get repairs.
Del Webb responded:
We're disappointed to hear that you encountered issues with your home and experienced difficulty getting those items addressed. If we can assist with anything, please don't hesitate to contact us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 2
Poor Workmanship
- Christina P.
- Verified HomeBuyer
- June 07, 2024
- Jacksonville, FL
Pulte finds the cheapest sub contractors which leads to a poorly built house. Materials used are of the lowest construction quality, i.e. garage door isn't insulated which doesn't keep the heat out. We previously built with KB Homes and their houses are less expensive and they used insulated doors. Walls are not "square". Once the process starts, no one stops to fix an issue, subs are just there to do the next job. Sod put down even though yard was not graded properly. DO IT RIGHT THE FIRST TIME! Very disappointed with Pulte. They have definitely not improved over the years!
Del Webb responded:
Hi Christina, we are so sorry to hear that you are unhappy with the quality of your new home. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ^TP
Total Score 2
Quality 1
Trustworthiness 2
Value 1
Responsiveness 3
Quality of build is extremely lacking.
- Linda M.
- Verified HomeBuyer
- June 29, 2023
- Jacksonville, FL
I’ve owned new construction before, I’ve rehabbed a condo to the studs, and had many homes in between but I’ve never as an home buyer encountered such sloppy, careless work. It’s as though people were pulled off the street and if they can wield a hammer or hold a paint brush, they’re hired to build $500k + homes. It’s mind boggling to me that Del Webb puts up with it, and then knowingly turns it over to buyers who are paying a lot of money. Is it due to lack of workers? Maybe. Then Del Webb needs to scale back their commitments. I was pressured to close very quickly (one month) but in ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your address and contact information so we can get in touch with you? Thank You. ^AF ...
Total Score 2
Quality 1
Trustworthiness 2
Value 3
Responsiveness 1
Disappointing and frustrating
- Denise S.
- Verified HomeBuyer
- July 05, 2022
- Jacksonville, FL
- over 3 months delay to close after estimated date pushed back numerous times - despite delay still closed with many unfinished items (approx 20 item punch list) - 2 months after closing only one item completed, still must keep after builder - promises do not equal performance - materials and workmanship far below expectation, as if it were a rush job rather than more than a year long process - per sq ft price does not match the quality and upgrades are overpriced
Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Rush job
- Robert M.
- Verified HomeBuyer
- October 24, 2019
- Ponte Vedra, FL
No flexibility
Del Webb responded:
We are sorry to hear that you aren't satisfied with your home building experience. If you would like to discuss futher or have any concerns we can help address, please email socialcare@pultegroup.com and our team will be in touch. ^Abby
Total Score 2
Quality 2
Trustworthiness 2
Value 2
Responsiveness 1
Del Webb - We moved in June 1st.
- Tina E.
- Verified HomeBuyer
- August 05, 2022
- Jacksonville, FL
We moved in June 1st. As of today, we do not have a working doorbell, no toilet paper or towel bar holders in either bathrooms, floor tile and shower tile grout is sloppy (the former foreman has green tape on them), and the list goes on and on. It took 2 months to get running hot water and 6 weeks to figure out the pipe to the dishwasher was blocked. Paint was not cleaned up and most of the floors have paint splotches. Baseboard in the gathering room is cracked and there is a huge mark in the gathering room on our very expensive tile. And - this “new” house was never cleaned. We never ...
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
After move in experience
- Anonymous
- Verified HomeBuyer
- August 04, 2022
- Jacksonville, FL
The moment we opened the door for the first time there were so many issues. First of all the house was so dirty, workmanship was poor, finishes were not complete, etc.. Even after doing a walk thru, the follow-up has been no follow-up. Texts and phone calls are not returned.
Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with a brief description of your concerns and your address so we can get in touch with you? ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Del Webb - We lived out of state at the time that our home was being built.
- Anonymous
- Verified HomeBuyer
- February 01, 2022
- Jacksonville, FL
We lived out of state at the time that our home was being built. There was a lack of communication in general. Compared to other builders we have used the workmanship is poor. There is a consistent "that's industry standard" response to issues we identified both before and after closing that we know based on experience are not true or should be exceeded to produce a quality product. Post closing repairs of problems are not addressed in a timely manner and are yet to be completed. I would not recommend Pulte as a builder.
Del Webb responded:
Thanks for taking the time to write this review and let us know how we can improve. We apologize that our communication has not been up to par and will certainly share these comments with our local leadership team. We would like to look further into your repairs and try to make things right. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
Poor Project Management
- Anonymous
- Verified HomeBuyer
- December 06, 2021
- Ponte Vedra, FL
Their project management is lousy - lots of promises but poor delivery; project manager originally assigned did not fulfill commitments, did not pay attention. The finish work is sloppy from the trades.
Del Webb responded:
We're so sorry that your experience left you feeling disappointed in us and we appreciate you bringing attention to the areas we can improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns.
Total Score 2
Quality 1
Trustworthiness 1
Value 3
Responsiveness 1
Del Webb - It is my opinion that the Field Supervisors are overwhelmed with
- Mark F.
- Verified HomeBuyer
- July 06, 2021
- Ponte Vedra, FL
It is my opinion that the Field Supervisors are overwhelmed with the number of homes that they manage. There were weeks when we couldn't reach our field supervisor, now we know why. The quality of the construction is mediocre at best. The wrong moulding was installed, we still don't have our rear flood lights, the exterior trim is a joke, doors dinged up during construction (and not repaired) The interior paint is the wrong color. The grass in the back yard is so bad that it is dangerous to cut. I could go on but what good what it do? I was told by a field supervisor that If I complained too ...
Del Webb responded:
We are so sorry to hear that you had a negative experience working with our team and are now dealing with unresolved concerns. We would like to escalate your concerns for you. If you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information we would greatly appreciate it. ^AH ...
Total Score 2
Quality 1
Trustworthiness 2
Value 2
Responsiveness 1
Poor quality control over construction
- John G.
- Verified HomeBuyer
- April 18, 2019
- Ponte Vedra, FL
My construction superintendent allowed sub contractors to do poor quality finish work. Then, when I asked for improvement and follow up....he went dark.....couldn't get ahold of him. Still having a problem getting things done & I've been in our home over a month..
Del Webb responded:
We're sorry you haven't received follow up and we'd like to help! Please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 1
Value 2
Responsiveness 1
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