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Del Webb Reviews in Jacksonville St. Augustine, FL

What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.

Read all 430 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4 out of 5 stars in Jacksonville-St. Augustine Area

430 Reviews in Jacksonville-St. Augustine Area

Ratings by Category

Overall 4

Quality 3.7

Trustworthiness 4

Value 3.8

Responsiveness 3.9

Del Webb in Jacksonville-St. Augustine Area

View Homes

Customer Reviews

They rushed craftsmanship to get us closed at the end of the month with many building issue unresolved.

  • Ralph B.
  • Verified HomeBuyer
  • March 15, 2022
  • Ponte Vedra, FL

1. We purchased the option to upgrade to Kitchen Aid appliances in our gourmet kitchen. Issue our Kitchen Aid the DW and Cook top are in the warranty garage since Feb 15 according to our construction manager Jack Mead. 2. We bid and paid $110K for our lot. The pool company installed our back fence 5ft inside property line, left side one foot inside property line. Landscaping and sprinkler system installed prior to fence install

Del Webb responded:
We're incredibly disappointed to hear that you aren't satisfied with your experience and appreciate you bringing these matters to our attention so that we can share them with our local leadership team. If we can assist with anything, or if you'd like to provide additional feedback, please email us at customersupport@pultegroup.com. ...

Total Score 1


Quality 2

Trustworthiness 2

Value 1

Responsiveness 1

More interested in stock price today instead of customer satisfaction for the future of the name brand. sloppiness...lack of attention...Of all the Pulte people I've met only one (that had nothing to do with my home) referred to me as "the customer"

  • Anonymous
  • Verified HomeBuyer
  • February 06, 2022
  • Ponte Vedra, FL

Run, don't walk. They will leave you with an unfinished house. They must be a company going down the tubes since they're ONLY interested in selling as many houses as quick as they can. They are NOT in any way the old Del Webb. They will ruin your retirement experience>

Del Webb responded:
We are very disappointed to hear about your experience and certainly do not want to ruin two exciting journeys being retirement and home building. We do value your feedback as it helps us grow as a team and company. We will make sure you to make our team aware of these issues and work to improve. Please feel free to reach out to us at customersupport@pultegroup.com if you'd like to share any additional comments or concerns. ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 1

Terrible workmanship and delay in closing

  • Lynette V.
  • Verified HomeBuyer
  • February 01, 2022
  • Ponte Vedra, FL

There is a list of 40 damaged or improperly finished items in our house. With our last house house build, there were not issues with EVERY single surface: poorly painted walls; stained carpet; scuffed baseboards; horribly finished drop-zone; filthy and stained pool; damaged drainpipes; marks in bathtubs; chipped tile; damaged cabinets; missing shelves; roof issues; garage floor unable to park on for 2 months; garage doors missing insulation; no refrigerator; dryer that doesn't heat; pocket door and slider damaged; windows that don't lock; damaged pavers; hole in screen door; exterior and ...

Del Webb responded:
This is definitely not the feedback we would like to hear and want to look further into this and try to make things right. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? delwebb

Total Score 1


Quality 1

Trustworthiness 1

Value 1

Responsiveness 1

Nothing

  • Bernice U.
  • Verified HomeBuyer
  • January 13, 2022
  • Ponte Vedra, FL

Beware their are so many problems with builder Example Quality of work poor

Del Webb responded:
We are so sorry to hear that you are unhappy with the quality of your new home and are experiencing concerns since moving in. We would be happy to escalate these concerns for you if you could please email customersupport@pultegroup.com with a brief summary of the issues along with your address and contact information. Thank you. ^AH ...

Total Score 1


Quality 2

Trustworthiness 1

Value 2

Responsiveness 2

Don’t expect quality in a Del Webb Home

  • Frederick M.
  • Verified HomeBuyer
  • April 19, 2019
  • Ponte Vedra, FL

The quality of materials and workmanship are surprisingly poor given the price we paid ( $460,000) for our Del Webb house. They market brand names such as Kitchen Aid and Sherwin Williams paint, but the actual product from these vendors are their low grade lines. The paint is so poor and thinly applied it will rub off if you try to clean a mark off the wall. They use plastic fasciae and roof trim that rattles in the slightest wind. The interior doors are primarily made of cardboard and fit poorly in the casing. The so called premium cabinets are poorly made. We have had the cabinet vendor ...

Del Webb responded:
Thank you for your feedback. We appreciate you bringing attention to the areas in which we need to improve and we will share your comments with our local leadership team. We'd like to hear more about your experience and how we can help. Please email us at socialcare@pultegroup.com. --Sarah delwebb

Total Score 1


Quality 1

Trustworthiness 3

Value 1

Responsiveness 1