Del Webb Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.
Read all 443 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4.1 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Jacksonville-St. Augustine Area
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Customer Reviews
Del Webb - Love Del Webb!
- Anonymous
- Verified HomeBuyer
- August 02, 2019
- Ponte Vedra, FL
Love Del Webb! Living the dream!
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Love Del Webb
- Donna I.
- Verified HomeBuyer
- July 31, 2019
- Ponte Vedra, FL
I downsized to the smallest model and I love it..more than enough room. So pleasant to live with active seniors and to have so many activities to choose from. Change can be hard but so glad I did this.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - we have absolutely no complaints.
- David S.
- Verified HomeBuyer
- July 18, 2019
- Ponte Vedra, FL
we have absolutely no complaints. We are grateful for the smooth process!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Lovely floor plan but........
- Anonymous
- Verified HomeBuyer
- June 18, 2019
- Ponte Vedra, FL
Sloppy work in finishing details such as drywall, paint, caulk and cabinetry. However my field manager and punch list contact was very responsive and agreed with my observations. Call backs for repairs would be far less if attention to detail was noted during building and each contractor performed work more responsibly.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 5
Warranty
- Anonymous
- Verified HomeBuyer
- May 31, 2019
- Ponte Vedra, FL
Workmanship is below average. Warranty is the worst I have experienced among builders. Submitted several warranty requests and received either no response at all or a very slow response. WIll no choose Pulte again. Title company that represents Pulte Homes in Orlando had incompetent individuals who were not even able to answer questions the legal description. In fact, they recorded several deeds with incorrect legal and had to file for corrective deed later on.
Del Webb responded:
We apologize that our warranty response hasn't been satisfactory and we appreciate you bringing it to our attention. If there are unresolved issues that we can assist with, you can always reach out to us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 3
Trustworthiness 2
Responsiveness 1
Love the estate location
- Peter V.
- Verified HomeBuyer
- May 29, 2019
- Ponte Vedra, FL
Lot backs up to 2 1/2 miles of conservation then inter-coastal waterway.
Total Score 4
Quality 3
Trustworthiness 4
Responsiveness 4
Good....but.......
- Paul F.
- Verified HomeBuyer
- May 18, 2019
- Ponte Vedra, FL
Much thought needs to be done UP FRONT before signing to build in an age restricted property. There are limited options. Little can be changed. There are no grab bars provided in showers/baths. Landscaping is atrocious with sod thrown down every which way leaving potholes that you can break your ankle in. Site foreman are so-so. All promise Arpege.....but deliver toilet water. Our front shutters are painted 2 different colors. If you want to buy properly, you need to be here all day long to witness what's going on during construction. . We found children doing internal painting. ...
Del Webb responded:
We are disappointed to learn you encountered issues with your new home as it is our goal to deliver a great home and home buying experience. Please know we have passed along your feedback to our local leadership team and if you would like to discuss your experience further, please don't hesitate to contact us at socialcare@pultegroup.com. ...
Total Score 3
Quality 3
Trustworthiness 4
Responsiveness 3
Quiet , peaceful retirement community
- Vaughn S.
- Verified HomeBuyer
- May 15, 2019
- Ponte Vedra, FL
An active, well-planned community with many activities and immaculately landscaped.
Total Score 4
Quality 4
Trustworthiness 5
Responsiveness 4
Have your own realtor
- Anonymous
- Verified HomeBuyer
- May 15, 2019
- Ponte Vedra, FL
Have your own local realtor with you before you start looking at Del Webb new homes. Your realtor represents you. The Del Web salesperson does NOT. Del Webb pays your realtor’s commission.
Total Score 4
Quality 4
Trustworthiness 3
Responsiveness 4
Don’t expect quality in a Del Webb Home
- Frederick M.
- Verified HomeBuyer
- April 19, 2019
- Ponte Vedra, FL
The quality of materials and workmanship are surprisingly poor given the price we paid ( $460,000) for our Del Webb house. They market brand names such as Kitchen Aid and Sherwin Williams paint, but the actual product from these vendors are their low grade lines. The paint is so poor and thinly applied it will rub off if you try to clean a mark off the wall. They use plastic fasciae and roof trim that rattles in the slightest wind. The interior doors are primarily made of cardboard and fit poorly in the casing. The so called premium cabinets are poorly made. We have had the cabinet vendor ...
Del Webb responded:
Thank you for your feedback. We appreciate you bringing attention to the areas in which we need to improve and we will share your comments with our local leadership team. We'd like to hear more about your experience and how we can help. Please email us at socialcare@pultegroup.com. --Sarah
Total Score 1
Quality 1
Trustworthiness 3
Responsiveness 1
Poor quality control over construction
- John G.
- Verified HomeBuyer
- April 18, 2019
- Ponte Vedra, FL
My construction superintendent allowed sub contractors to do poor quality finish work. Then, when I asked for improvement and follow up....he went dark.....couldn't get ahold of him. Still having a problem getting things done & I've been in our home over a month..
Del Webb responded:
We're sorry you haven't received follow up and we'd like to help! Please email us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 1
Responsiveness 1
Very poor resolution of problems
- Barbara R.
- Verified HomeBuyer
- April 09, 2019
- Ponte Vedra, FL
Told that everything would be done that was on our check list and it was not. When talking to them about it they tell you their on it and then do nothing
Del Webb responded:
We apologize that our response to issues hasn't been satisfactory and we'd like to help. Please email us at socialcare@pultegroup.com with your address and contact information so we can assist. --Sarah
Total Score 2
Quality 4
Trustworthiness 2
Responsiveness 1
not so happy
- Gerald G.
- Verified HomeBuyer
- March 19, 2019
- Ponte Vedra, FL
Home was not finished at closing. Floors were paint and stucco spattered. Promises on follow through for cleaning and repairs were not met in timely fashion.
Del Webb responded:
We're so disappointed to hear you're not happy with your home and we apologize for the issues you encountered. If you'd like to discuss this further, you can reach us at socialcare@pultegroup.com. --Sarah
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Very Satisfied with our Purchase of this home and the Del Webb Community at Large
- Michael C.
- Verified HomeBuyer
- March 19, 2019
- Ponte Vedra, FL
Our assigned Construction Field Manager was Exceptionally good. He was professional, informative and addressed our concerns along the entire way.
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Awesome House
- Tod C.
- Verified HomeBuyer
- March 19, 2019
- Ponte Vedra, FL
Really great buying experience, Paul the builder was the best.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - I was assured painters would return to touch up paint throughout
- Leonard W.
- Verified HomeBuyer
- March 12, 2019
- Ponte Vedra, FL
I was assured painters would return to touch up paint throughout the house that had been sanded but no show-Also door frame around front door never finished as promised
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 3
Poor workmanship
- Anonymous
- Verified HomeBuyer
- March 06, 2019
- Ponte Vedra, FL
Several issues with home and it took 6 weeks and several attempts to get repairs.
Del Webb responded:
We're disappointed to hear that you encountered issues with your home and experienced difficulty getting those items addressed. If we can assist with anything, please don't hesitate to contact us at socialcare@pultegroup.com. --Sarah
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Best project manager, ever'
- Ann K.
- Verified HomeBuyer
- March 01, 2019
- Ponte Vedra, FL
I had a very good experience with the purchase of my home at Del Webb. What made it exceptional, was my project manager who oversaw the whole process from beginning to end and beyond! Thank you, Bobby for all you have done!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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