Del Webb Reviews in Jacksonville St. Augustine, FL

Nathan was an excellent building manager.

Open process throughout the build. Multiple quality inspections. good quality build. Good warranty coverage.

Our Construction Manager, Spencer was great. He communicated regularly, he took care of things quickly and he is still helpful with recommendations for vendors etc.

Jason is really and easy builder with whom to work. Answered all my questions carefully and in depth. Excellent response.

From the time we signed our contract until we moved into our new home (a month ago) our experience has been extremely positive. Between our sales rep, Ian, and our construction manager, Brian, we had weekly updates as to the progress of our home and always knew what to expect. After we moved in we contacted DelWebb when we needed something corrected and within two weeks of us moving in everything we contacted them about had been fixed or replaced. We recommend DelWebb highly!

Spencer is the best! He always shared his time to answer questions [many questions from me]. I believe he went above and beyond to check on the building process but also followed up after my move-in - solved an issue with nonworking light switch to checking on me prior to the current hurricane.

Lance Jones and Spencer Fox did a great job!

We have had a great experience since purchasing our home in Delwebb and the warranty team is very responsive to any concern we have raised thus far. Thank you.

The project construction manager and the sales representative, Spencer and Meshia were great! They kept us informed and were very responsive when we had a question or concern..

Our sales agent, was wonderful explained everything to us made the pie experience great

The home building experience was really easy. The only thing we didn't like was that the premium Del Webb charged to make a change was cost prohibitive. Everyone we dealt with though was wonderful.

John did a great job helping us select our lot and floor plan. He answered our questions quickly and made sure we had all our contact names and phone numbers. James our project manager was outstanding. He gave us weekly updates with photographs as well as any upcoming inspections. The finished product was just as we expected. Karen

Great construction mgr. warranty work a little slow

John was wonderful. He explained everything about the house. He sent us pictures he kept us up to date about the buying process and answered all our questions. The woman at the design center was very helpful. She went through all the options and showed us samples of the items that we wanted to have in our house ( and what was included). Nik informed us about the home building process. He gave us a weekly update and sent us pictures. The framing walkthrough was interesting. The pre closing walk had a lot of information about the house I think I need to take more notes . Lea gave us a booklet about the house and warranties. Most of the workmanship seemed good I still need a few small items to be fixed. ... More

Project Manager was always a pleasure to work , as well all staff members with PulteGroup where always great to work with.

We are very happy with our new home & community!

In the beginning the process was a bit overwhelming but it was really easy because there are people to help all along the way.

This is our 15th home purchase from various locations around the country. Del Webb has been our best overall purchasing experience.

The experience up to the purchase was very pleasant. After the Project manager, Dennis, was no longer part of our experience it has not been as great. Response to issues is very slow and many excuses for missed appointments have been given. The issues are minor so no real way of life problems only customer satisfaction items that are irritating but not consequential.

Overall it has been a positive experience from sales, building and warranty items being cared for.

Catherine was great to work with, so knowledgeable and professional.

I purposely start my review by recognizing two Pulte employees: our construction manager, Brian, and Pam, our customer service representative. Pulte is fortunate in being able to employ such professionals- we were fortunate to have worked with them during the construction and post construction process, as per: Because we weren’t present during a majority of the construction phase, Brian was our key contact in regularly providing updates, photographs and by being immediately responsive to questions we had along the way. He couldn’t have done a better job filing his position as construction manager during the entire process. He was our advocate. Post closing, we had a significant construction set back requiring Pam to step in as Pulte’s representative in returning the house to its original state. Pulte, through Pam, never hesitated in providing the labor, material and financial resources to get the job done in a very timely manner so we could occupy the home. Truly exemplary customer service by Pulte in general and by a capable, knowledge and pleasant professional in particular. As for Pulte and specifically Del Webb Nocatee, we recognize these are difficult times with well reported difficult issues for builders and home buyers. As we, along others experienced, there were delays in construction due to unavoidable labor and material shortages, frenetic market activity and in some cases quality workmanship issues likely due to a lack of skilled labor. I specially mention interior trim work and interior painting. A limited summary breakdown ( builder and up grade materials): PROs: kitchen appliances, bath fixtures, flooring ( tile, carpet, vinyl), cabinets, floor plan, yard/landscape, pavers, master bath shower, tubs, customer service, over- all building experience and the beauty of the community CONs: majority of the interior trim, wallboard taping and painting; upgraded “drop zone” and other expensive upgraded items of questionable value and quality; sloppy electrical work ( outlets); inflexibility in making design changes. CONCLUSION: What it all breaks down to is knowing what we now know would we make the same buying decision-the answer is yes (although noting we have only been here two months). Some limited advice includes working closely with your construction manager; know that all your expectations will not be realized due to unforeseen circumstances; that your home is a customized home not a custom home; and that your purchase will be expensive considering the combined base cost of the home, lot cost and items you may select from the Design Center where you will work with the capable and pleasant Priya. ... More

James, our construction manager kept us informed throughout the build……

James, our project manager and John in sales were absolutely fantastic. Very smart and aggressive at putting our lifelong plans into action. I consider them a friend.

Starting with the sales process at the model homes with John, throughout construction process with James, we were very pleased with our Pulte treatment and results.