Del Webb Reviews in Jacksonville St. Augustine, FL

I purposely start my review by recognizing two Pulte employees: our construction manager, Brian, and Pam, our customer service representative. Pulte is fortunate in being able to employ such professionals- we were fortunate to have worked with them during the construction and post construction process, as per: Because we weren’t present during a majority of the construction phase, Brian was our key contact in regularly providing updates, photographs and by being immediately responsive to questions we had along the way. He couldn’t have done a better job filing his position as construction manager during the entire process. He was our advocate. Post closing, we had a significant construction set back requiring Pam to step in as Pulte’s representative in returning the house to its original state. Pulte, through Pam, never hesitated in providing the labor, material and financial resources to get the job done in a very timely manner so we could occupy the home. Truly exemplary customer service by Pulte in general and by a capable, knowledge and pleasant professional in particular. As for Pulte and specifically Del Webb Nocatee, we recognize these are difficult times with well reported difficult issues for builders and home buyers. As we, along others experienced, there were delays in construction due to unavoidable labor and material shortages, frenetic market activity and in some cases quality workmanship issues likely due to a lack of skilled labor. I specially mention interior trim work and interior painting. A limited summary breakdown ( builder and up grade materials): PROs: kitchen appliances, bath fixtures, flooring ( tile, carpet, vinyl), cabinets, floor plan, yard/landscape, pavers, master bath shower, tubs, customer service, over- all building experience and the beauty of the community CONs: majority of the interior trim, wallboard taping and painting; upgraded “drop zone” and other expensive upgraded items of questionable value and quality; sloppy electrical work ( outlets); inflexibility in making design changes. CONCLUSION: What it all breaks down to is knowing what we now know would we make the same buying decision-the answer is yes (although noting we have only been here two months). Some limited advice includes working closely with your construction manager; know that all your expectations will not be realized due to unforeseen circumstances; that your home is a customized home not a custom home; and that your purchase will be expensive considering the combined base cost of the home, lot cost and items you may select from the Design Center where you will work with the capable and pleasant Priya. ... More

James, our construction manager kept us informed throughout the build……

Starting with the sales process at the model homes with John, throughout construction process with James, we were very pleased with our Pulte treatment and results.

Our Field Manager Ben was very inflexible and not accommodating to any requests. A light was not centered off the windows in the dining room by 6” and that is where anyone would want a chandelier to go. He said, “it’s according to the plans and we can’t deviate from the plans.” I had to pay to have the light moved so it would be centered over the table. Even though all the windows are off on measurements when trying to order blinds by 1”-2” from top to bottom.

Ian was an amazing salesperson. Professional and responsive. Jamie was an excellent construction manager. Very thorough. I loved the design suggestions from Prya.

Del Webb / Pulte Homes is a good company for sure but like ALL big builders, they look for ways to cut cost and in my opinion, sometimes they go to far. We like our home but wish we had more choices for simple upgrades such as a better quality paint upgrade and a trade up version of the tankless water system. The overall experience was good and we are happy but the builder could improve the customer experience side of the process. Yes, we like Del Webb eTown and yes we like our home!

Great quality and amenities in the area

We are so happy with our new Del Webb home. There are some minor issues that still need to be dealt with but the are very responsive. However, the highlight of our purchase was our sales representative, John. He was absolutely amazing and still is to this day.

Catherine was great to work with, so knowledgeable and professional.

Other than the slow response to a few issues, we are very pleased.

Brian the construction manager was great.

The sales rep we worked with was awesome! He knew where we wanted to be and some of the ‘must’ items in the home and worked hard to get us there. The build/ construction process was a little frustrating as we had a few changes in the construction manager the 1st couple not being really responsive. The one we ended with was great but, unfortunately, we missed some opportunities to have corrections made in the build process. There are numerous spots where attention to detail was missed. For the cost, there should be better overall quality of work. The community is great and so far, the response to needs from HoA is good. ... More

We were so lucky to have the superintendent assigned to build our home. He was empathetic to us living across country and very responsive given the state of labor and supply chain issues

The whole building process went very smooth for me. My building manager did a really good job of keeping me informed on things. The only negative I have is that once you close, you are kind of forgotten. I've been in for over five weeks and I still have a list of small things that need to be done - and several touch up paint issues.

You need to fix issues faster. Currently this is totally unacceptable.

The purchase process was good

Our construction manager was great and very responsive during the build process. The breakdown is the AFTER closing, just resolving issues with construction and things that wouldn't necessarily be noticed until living in the home. i.e. our pantry shelves were not attached to ANY studs. Had to have drywall removed and supports put in and new shelves installed.

Poor quality in construction. Incredibly sloppy finishing work. Numerous warranty issues

Do not have good responsiveness to warranty issues

the home purchase and build were outstanding. The after close response to issues has been horrible.

Quality of workmanship is high.

The construction manager was very knowledgeable and help full. Some minor issues were taken care of.

Our salesman, Zachary was wonderful, and very helpful without being pushy. Our construction manager, James was honest, capable, detail oriented and professional in delivering a quality home. Our only concern that has not yet been corrected by Pulte is grading and drainage along the sides and rear of our property. I know this is a concern for a number of new residents and we have all been told it will be addressed. When this is resolved, we will make sure we also communicate the positive outcome and my rating of Pulte on social media will become 5 stars!

Lance our sales agent was great to work with and stays in touch. Pulte closing agent was somewhat overwhelming, too many individuals involved, too many emails and forms to sign. The house is very nice and well constructed. The Wildlight HOA staff are terrific, accessible and very responsive. The neighbors are extremely friendly, active and involved in the community and willing to assist with anything. Overall we have been extremely satisfied.

Great place to live, friendly people