Del Webb Reviews in Jacksonville St. Augustine, FL

The model options are well designed for an outcome that is a comfortable home with quality materials. Pulte is a large builder so there is always a degree of inflexibility with that but the individuals I worked with for the Build and Sale made it awesome - both the Project Manager and the Sales Manager. I've only had to create two work orders for cosmetic things and the response was timely and fixed the issue. At first it was difficult for me to get used to the idea of a community where the houses are so similar but that is the trend of the industry and how it works for all new build communities. The ability to make it yours with your home choices though is all that really matters because you look at the beautiful outside as you drive up but you are really living in the inside. The design choices were well selected and would result in a beautiful home so you cannot go wrong there and the Designers were wonderful to work with. The amenities of the community are second to none and building here is all about having an active lifestyle with a lovely home to enjoy it in and Pulte delivers that in spades within Del Webb Nocatee. ... More

Our Field Manager Ben was very inflexible and not accommodating to any requests. A light was not centered off the windows in the dining room by 6” and that is where anyone would want a chandelier to go. He said, “it’s according to the plans and we can’t deviate from the plans.” I had to pay to have the light moved so it would be centered over the table. Even though all the windows are off on measurements when trying to order blinds by 1”-2” from top to bottom.

I never built a home before, the thought of it was too daunting but DelWebb made the process easy and the end result is great! Everyone was easy to work with and EXTREMELY responsive to our inquiries and requests. I think the price of the home was inflated but the whole real estate market is same. The final price with the upgrades we chose was a bit more than we expected but we knowingly made upgrade choices based on what we like and the final product is a very good looking home.

Ian was an amazing salesperson. Professional and responsive. Jamie was an excellent construction manager. Very thorough. I loved the design suggestions from Prya.

Home buying from the Salesman was outstanding. His follow up also outstanding. I wish i would looked at the electrical plan for my model. Pulte could have done a better job adding additional switches for lights . Example a second switch for outside garage lights

Overall the experience was great! I had a wonderful realtor and loan processor. My project manager’s were great. My concern is that the house was rushed to complete and as a result, the workmanship suffered but is my hopes that with the Warranty Team, these issues can be resolved.

Our sales agent, Ian, was a great partner in the process. Very responsive and quick to follow up. Ian is a valuable asset to the team. Closing was a very smooth process as well.

Everyone at Del Webb was outstanding!

Overall we have been very pleased with our new home. Like all new construction, there have been a few issues - mostly minor- that have been or are in the process of being addressed. Del Webb has done a good job in managing the supply chain and covid related personnel issues which have tested all of us in these difficult times.

our house was delivered on time. We are now proud to be owners. Prior to this, we would like to cite the exeptional process that were taken to expedite the sale i.e from scratch to Deeds Of Title and of course kudos to all of the people who helped us all the way.

The initial sales experience was positive. Be prepared to spend time and concentration up front on your design decisions. Be prepared for some delays and adjustments during construction given the current environment in home building and design, Have a plan for closing delays.

Other than the slow response to a few issues, we are very pleased.

Great floorplans, amenities and exceptional Pulte staff in both sales and field management! SALES: We enjoyed working with our sales agent who was the most responsive, knowledgeable, friendly and caring from the models' visits to the house delivery. CONSTRUCTION: our Field Manager was very persistent in tracking construction progress and anticipating mistakes. Pandemic constraints on skilled labor and supply chain created difficult conditions and lead to many delays and construction defects. However our Field Manager had a superior focus and dedication to make it RIGHT for the customer. He acknowledged and guided the constructions teams to fix every issues that he, we or our inspectors identified. COMMUNICATIONS: Our Field Manager and sales agent together and regularly informed us of progress through the entire construction process, making us confident and in the end very satisfied with a wonderful house delivery. ... More

Great people to work with in buying home.

Del Webb / Pulte Homes is a good company for sure but like ALL big builders, they look for ways to cut cost and in my opinion, sometimes they go to far. We like our home but wish we had more choices for simple upgrades such as a better quality paint upgrade and a trade up version of the tankless water system. The overall experience was good and we are happy but the builder could improve the customer experience side of the process. Yes, we like Del Webb eTown and yes we like our home!

Great quality and amenities in the area

Our construction manager is what saved Pulte’s reputation with us. I still have one wall I want redone. No one knows why it was done this way!!!

Pulte built us a great home. No build quality issues. The home was built exactly to specs. Everything met our expectations. A great home buying/build experience!

The daily communications from the builder re construction status and techniques were wonderful. We lived in a different state but felt very much a part of the construction activity because of the video messages.

The sales rep we worked with was awesome! He knew where we wanted to be and some of the ‘must’ items in the home and worked hard to get us there. The build/ construction process was a little frustrating as we had a few changes in the construction manager the 1st couple not being really responsive. The one we ended with was great but, unfortunately, we missed some opportunities to have corrections made in the build process. There are numerous spots where attention to detail was missed. For the cost, there should be better overall quality of work. The community is great and so far, the response to needs from HoA is good. ... More

The purchase process was good

Brian the construction manager was great.

Our construction manager was great and very responsive during the build process. The breakdown is the AFTER closing, just resolving issues with construction and things that wouldn't necessarily be noticed until living in the home. i.e. our pantry shelves were not attached to ANY studs. Had to have drywall removed and supports put in and new shelves installed.

We were so lucky to have the superintendent assigned to build our home. He was empathetic to us living across country and very responsive given the state of labor and supply chain issues

The whole building process went very smooth for me. My building manager did a really good job of keeping me informed on things. The only negative I have is that once you close, you are kind of forgotten. I've been in for over five weeks and I still have a list of small things that need to be done - and several touch up paint issues.