
Del Webb Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.
Read all 415 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Jacksonville-St. Augustine Area
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Customer Reviews
Closing was easy and seamless.
- Bernard D.
- Verified HomeBuyer
- March 06, 2024
- Ponte Vedra, FL
Brian the construction manager was great.
Total Score 5
Quality 4
Trustworthiness 4
Value 3
Responsiveness 4
New build experience.
- David R.
- Verified HomeBuyer
- June 03, 2024
- Ponte Vedra, FL
The sales rep we worked with was awesome! He knew where we wanted to be and some of the ‘must’ items in the home and worked hard to get us there. The build/ construction process was a little frustrating as we had a few changes in the construction manager the 1st couple not being really responsive. The one we ended with was great but, unfortunately, we missed some opportunities to have corrections made in the build process. There are numerous spots where attention to detail was missed. For the cost, there should be better overall quality of work. The community is great and so far, the ...
Total Score 5
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Del Webb - We were so lucky to have the superintendent assigned to build
- Kenneth N.
- Verified HomeBuyer
- July 05, 2022
- Ponte Vedra, FL
We were so lucky to have the superintendent assigned to build our home. He was empathetic to us living across country and very responsive given the state of labor and supply chain issues
Total Score 5
Quality 3
Trustworthiness 4
Value 3
Responsiveness 4
Del Webb - The whole building process went very smooth for me.
- Kristina W.
- Verified HomeBuyer
- April 06, 2022
- Ponte Vedra, FL
The whole building process went very smooth for me. My building manager did a really good job of keeping me informed on things. The only negative I have is that once you close, you are kind of forgotten. I've been in for over five weeks and I still have a list of small things that need to be done - and several touch up paint issues.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 2
Del Webb - You need to fix issues faster.
- Stephen L.
- Verified HomeBuyer
- October 31, 2021
- Ponte Vedra, FL
You need to fix issues faster. Currently this is totally unacceptable.
Total Score 5
Quality 4
Trustworthiness 4
Value 4
Responsiveness 1
Unresponsive to issues that were found before and after closing
- Robert M.
- Verified HomeBuyer
- April 13, 2024
- Yulee, FL
The purchase process was good
Total Score 5
Quality 4
Trustworthiness 3
Value 4
Responsiveness 1
Construction issues
- Amy K.
- Verified HomeBuyer
- December 07, 2022
- Ponte Vedra, FL
Our construction manager was great and very responsive during the build process. The breakdown is the AFTER closing, just resolving issues with construction and things that wouldn't necessarily be noticed until living in the home. i.e. our pantry shelves were not attached to ANY studs. Had to have drywall removed and supports put in and new shelves installed.
Total Score 5
Quality 2
Trustworthiness 5
Value 4
Responsiveness 1
Entire experience
- Scott S.
- Verified HomeBuyer
- June 06, 2024
- Yulee, FL
Poor quality in construction. Incredibly sloppy finishing work. Numerous warranty issues
Total Score 5
Quality 2
Trustworthiness 3
Value 1
Responsiveness 4
Not good responsiveness to warranty issues
- Marsha E.
- Verified HomeBuyer
- January 19, 2023
- Yulee, FL
Do not have good responsiveness to warranty issues
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Del Webb - the home purchase and build were outstanding.
- William S.
- Verified HomeBuyer
- May 11, 2022
- Jacksonville, FL
the home purchase and build were outstanding. The after close response to issues has been horrible.
Total Score 5
Quality 3
Trustworthiness 3
Value 3
Responsiveness 1
Decent people to work with
- Harry N.
- Verified HomeBuyer
- June 04, 2025
- Ponte Vedra, FL
We bought a home that was already built. There was an open lot adjacent to ours. We didn’t expect the house to be built next door to be a bit less than 12 feet away from our foundation. The builder had done a decent job with building our home. A little surprised that we found a significant bulge in our living room wall but that was corrected before we moved in. Overall we are happy with our choice
Del Webb responded:
Thank you for taking the time to provide feedback for us! We are glad to hear that you find quality in our work and our happy with your decision to live at Del Webb Nocatee. We are disappointed to hear that you experienced concerns in your living room but glad to hear that it was quickly resolved. Enjoy your new home! ^KH ...
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Coming in from the cold
- Robert A.
- Verified HomeBuyer
- December 07, 2024
- Yulee, FL
Spencer and Bret were great to deal with. You should always expect a few bumps in the road with a new build, but Spencer and Bret made sure that everything was to to go before closing. This is our second Pulte build, we were updated with progress from beginning to end.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Construction manager James was excellent and very responsive.
- Joseph B.
- Verified HomeBuyer
- August 04, 2024
- Yulee, FL
Quality of workmanship is high.
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Very happy with the house
- Anonymous
- Verified HomeBuyer
- July 08, 2024
- Jacksonville, FL
The construction manager was very knowledgeable and help full. Some minor issues were taken care of.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Everything is Terrific, Except One Issue
- Susan M.
- Verified HomeBuyer
- November 11, 2023
- Yulee, FL
Our salesman, Zachary was wonderful, and very helpful without being pushy. Our construction manager, James was honest, capable, detail oriented and professional in delivering a quality home. Our only concern that has not yet been corrected by Pulte is grading and drainage along the sides and rear of our property. I know this is a concern for a number of new residents and we have all been told it will be addressed. When this is resolved, we will make sure we also communicate the positive outcome and my rating of Pulte on social media will become 5 stars!
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Del Web, Wildlight
- Joe C.
- Verified HomeBuyer
- October 27, 2023
- Yulee, FL
Lance our sales agent was great to work with and stays in touch. Pulte closing agent was somewhat overwhelming, too many individuals involved, too many emails and forms to sign. The house is very nice and well constructed. The Wildlight HOA staff are terrific, accessible and very responsive. The neighbors are extremely friendly, active and involved in the community and willing to assist with anything. Overall we have been extremely satisfied.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Eldridge
- Eldridge B.
- Verified HomeBuyer
- June 05, 2023
- Yulee, FL
Great place to live, friendly people
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
My experience with Luis, Nathan, & Tim were and continue to be great. They were all responsive to our request and went over and above.
- Charles E.
- Verified HomeBuyer
- April 05, 2023
- Ponte Vedra, FL
All representatives we encountered were very professional and knowledgeable. Some of the workmanship was less than top flight.
Total Score 4
Quality 4
Trustworthiness 5
Value 5
Responsiveness 5
Quick move in home
- Kevin R.
- Verified HomeBuyer
- February 02, 2023
- Yulee, FL
Our original home was going to be delayed due to permit issues at nassau County. Our dell Webb salesman, Lance provided a quick move in option that allowed us to move into our new home 4 months prior to our first contracted home. Dell Webb handled all the documentation to switch homes so everything went smooth all the way to closing. Great experience
Total Score 4
Quality 5
Trustworthiness 5
Value 5
Responsiveness 4
Good place to stay today
- Mark P.
- Verified HomeBuyer
- November 03, 2022
- Ponte Vedra, FL
Pretty good buying experience completed on time
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 5
Pulte team
- James W.
- Verified HomeBuyer
- August 08, 2025
- Ponte Vedra, FL
Overall we were unhappy with the sales person during the purchase process, she forgot some things during our initial meetings that caused problems later in the build process. The designer was great and the construction manager gets 10 stars. But your mortgage division gets 2 stars
Del Webb responded:
Thank you for taking the time to provide feedback for us. We're glad to hear that overall, you had a good experience but we are sorry to hear that some items were left out of the build process. It's great to know that your designer and construction manager provided you with excellent service! If there's anything we can do to better your experience, please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you again. ^KH ...
Total Score 4
Quality 5
Trustworthiness 5
Value 4
Responsiveness 4
DG
- Anonymous
- Verified HomeBuyer
- July 05, 2024
- Yulee, FL
The realtor who I worked w/was amazing! Very knowledgeable and responsive to all my questions. The contract supervisor was terrific too. He also was very responsive and sent weekly updates during the entire building proces. I felt like I was being “nickled and dimed” as everything was extra instead of being part of the package. For example, why weren’t kitchen island lights or outside gutters included in the price of the home like so many other builders do? Lastly, the workmanship was okay…not great!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
For tract housing, DW is the best 55+ builder, exceptional amenities
- Anonymous
- Verified HomeBuyer
- May 02, 2024
- Yulee, FL
This is tract housing. If you build custom, you must buy your own land, have no access to the DW amenities, and it costs more. Tract housing is never going to be the same quality as a custom build. But the DW amenities are exceptional. Loads of fun! So, you have to decide what's important to you, before you choose to buy with DW, and be realistic. The main thing we liked about DW was its people. When there was a question or problem, they were immediately responsive. Even when we were "in the wrong" or behaving badly (there's stress with building) they dealt with us graciously. My ...
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
New Home is good - just would have preferred some additional options
- Anonymous
- Verified HomeBuyer
- October 26, 2023
- Yulee, FL
Home buying experience went smoothly - no complaints. Just slightly disappointed with some of the limited choices - example: baseboards, interior doors, lighting fixtures - pretty basic and not really my taste - no option to forgo or purcahse our own.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
A winning team! Ian and Nathan provided a wonderful home buying experience!
- Patrick K.
- Verified HomeBuyer
- May 03, 2023
- Ponte Vedra, FL
I was so fortunate to work with Ian on the purchase of my home. He was very knowledgeable and responsive to any ( and all) my questions and concerns. He was accurate and straightforward and very professional but was still able to understand things that were important to me. Even after the closing he responded timely and with accurate information to any inquiry. The project manager for my home Nathan was so knowledgeable about the construction of my home. Nathan attended to every detail and through his organization he was able to follow up on every detail of the project.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 5
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