Del Webb Reviews in Jacksonville St. Augustine, FL

Awful. I had to be hospitalized and checked myself a day early based on Pulte’s pressuring me. I did a walk through and didn’t notice corrections to be made. Now they want to walk away.

Great place to live, friendly people

The building experience was lack luster at best we had to deal with 2 different construction managers the first was horrible with the plans of the home not being followed. If I had not been visiting the home, it would have been built completely wrong. The second Construction Manager was better trying to correct the mistakes from the fist construction manager, but we are still have issues with the home even after we have moved in. Working with warranty department to get the issues resolved has been a nightmare. The builders Mortgage company was also a nightmare and we were left nearly homeless as the company could not figure out how to get us completely approved and close on the home. If you are considering building a new home I would not recommend Pulte / Del Webb or Pulte Mortgage. ... More

It’s okay, thank you

We love our new home and the community, Our overall experience was very good until after we closed and the outstanding items have not been completed as promised in the 14 days.

We like our home very much even with the problems we encountered and the lacking attention to detail. We had numerous delays which pushed our closing back and caused many necessary changes to our timeline. When we did finally close, the home was less than clean and the painting, both exterior and interior, was terrible. I have been spending time repainting, cleaning paint off hinges, grout off tile floors,patching wall divots, and just general deep cleaning. Getting items fixed has been slow and sometimes fixed items need to be refixed. All in all, we love our community and are enjoying our home but the attention to detail was certainly lacking and not up to the standard of our previous Minto home. ... More

Meisha, Matt, Dave and Ryan made it happen!

Had a very good experience purchasing our home in Del Webb

The experience was fine but the workmanship is not what one would expect for a home in this price range.

The finish work was probably the worst I have experienced. They didn't finish the items prior to closing. Doors are damaged, stove burner doesn't work, dishwasher had problems etc. There are several items not completed and it is a nightmare trying to get them back in.

The house is still not completed , I closed March 29, Door bell is still not working, some painting not finished as of yet. My keys have not been fitted for just me yet since builder still needs to be able to get into house. I have not moved in full time as of now, loan process with Pultee was not the best, was questioned after closing regarding my fence which Pultee arranged to be include in build, it was picked out during the design phase of the process Doesn't seem like Del Webb and Pultee communicate to each other like they should. Del Webb had no idea I was getting a fence when Pultee and the design people for the house made all the arrangements. ... More

My husband and I purchased a Pulte Del Webb lot in March 2022 and moved into the completed house in April 2023. Unfortunately no cable line had been installed. The project manager blamed AT&T and AT&T blamed Pulte. As of today ( six weeks after closing), THERE IS A CABLE LINE EXPOSED RUNNING ACROSS OUR DRIVEWAY THAT NEEDS TO BE BURIED. We have been in constant communication with AT&T to get this resolved. Seems like the project manager should have been the one to double-check this from the onset of the build. After one month from our purchase, the realtor associated with Pulte took another position within the company. She was replaced and, after a few more months, the second individual assigned to us moved on from Pulte. Our initial project manager was removed after two thirds of the house build. I will say the first project manager was very faithful with his email and photo progress updates. Enter the second project manager who was not great with progress communication. The first and final walkthroughs felt rushed and I felt quite pressured to give the project manager “10s”, as he made it seem his job would otherwise be in jeopardy. After the first walkthrough, there were 14 areas to be addressed. To his credit, the project manager had corrected 13 of the areas by closing date. My husband and I were introduced to the customer care rep. the day of closing. A binder was not left with the house, but the rep brought one by the next day. He also mentioned that he had registered all the appliances for us. After one week of living in the house, there were several “ issues”. - The bathtub does not drain - Towel holders were loose - column in back of house dinged up ( chipping) - no “ decking” installed in attic - sloppy grout work mostly in bathrooms - the house was basically dirty when we moved in with bits of grout ( like they were dripped ) stuck on tile pieces. There are certain areas with clean grout and other areas with dirty grout lines. Our customer care rep., to his credit, did come by and address the problems. Pulte lined up companies to come fix most of the issues. We are still waiting on a response to the clogged drain in the bathtub. In looking around this community, I see many trucks and workers. Houses seem to go up quickly, although ours took a little over a year. I expected a more professional job due to the duration of the build. It appears the workmanship was hurried, with not much attention to detail. I suppose the turnover with realtors and project managers could have played a part in this result? Still on the fence as to whether I would recommend Pulte to prospective buyers. ... More

We have had a great experience since purchasing our home in Delwebb and the warranty team is very responsive to any concern we have raised thus far. Thank you.

Nothing is perfect. Considering that the company is in business, one does better not to expect perfection and needs to be able to live with the minor imperfections (centration of things like mirrors on bathroom walls, non-straightness of walls, mirrors and glass doors, etc.). But, they're nice people.

The project construction manager and the sales representative, Spencer and Meshia were great! They kept us informed and were very responsive when we had a question or concern..

I was so fortunate to work with Ian on the purchase of my home. He was very knowledgeable and responsive to any ( and all) my questions and concerns. He was accurate and straightforward and very professional but was still able to understand things that were important to me. Even after the closing he responded timely and with accurate information to any inquiry. The project manager for my home Nathan was so knowledgeable about the construction of my home. Nathan attended to every detail and through his organization he was able to follow up on every detail of the project.

All representatives we encountered were very professional and knowledgeable. Some of the workmanship was less than top flight.

Too many doors in the house- master bathroom has 4 doors; location and size of pantry door interferes with use of microwave

Our sales agent, was wonderful explained everything to us made the pie experience great

Review? I have none worthy of publishing.

The build process was okay with the exception of faults and disappointment as the close approached. From finishes, plumbing, accents, there are the expected issues but many that should have absolutely been captured through the quality process.

We have only been in our new home for a month, but here is our impression thus far. There was considerable turnover during the build with our construction manager, our sales rep, and our customer care person. That made the experience quite frustrating. We finally had a great construction manager at the end of the process (Tim) who made the closing come together. There are a number of punch list fixes that need to get resolved and they are scheduled. We will await those to be completed before we give a complete review. We are thrilled to be in our home, but we will wait until all gets fixed before providing a final review, ... More

My experience with Pulte has been very professional and responsive. my last two homes have been with Pulte and I have nothing but good experiences with them. they have taken care of any issues, not that I have had many, even past their warranty. They have listened and considered all my requests. I have also been impressed with Dennis, their construction manager and my salesman: John.

Delm Webb has a great reputation but the workmanship and fitgnish work especially is terrible. Production houses have subcontractors with little or not Q/c except the customer service reps who are responsive and well intentioned but overwhelmed. If you want to live in a home being adjusted to various issues, things will eventually get done. Not fun at age 77 with some health issues. BUT still glad we bought just disappointed with initial work

Inexperienced, poor communication, minimal follow up on the Sub-contractor's performance (poorly trained) and then resigned from the company without notice to Matt O. or myself, leaving a major void in the building process and delay in its completion. His replacement Tim, was not familiar with our project's history, and only handled the final walk-through, which further delayed us getting to the "promised land". Overall, I would say the only people smiling at the end of this experience were in the brochures and/or web site photos. I understand that Pulte/Del Webb is an assembly builder, but it is obvious that there has been a drastic reduction their products quality and value. If this is a sign of the times, then I'm glad to be in my fourth quarter. ... More