Del Webb Reviews in Jacksonville St. Augustine, FL

Sales support was excellent construction manager has great customer, focus and follow through on all items

Great place to live, friendly people

Nothing is perfect. Considering that the company is in business, one does better not to expect perfection and needs to be able to live with the minor imperfections (centration of things like mirrors on bathroom walls, non-straightness of walls, mirrors and glass doors, etc.). But, they're nice people.

I was so fortunate to work with Ian on the purchase of my home. He was very knowledgeable and responsive to any ( and all) my questions and concerns. He was accurate and straightforward and very professional but was still able to understand things that were important to me. Even after the closing he responded timely and with accurate information to any inquiry. The project manager for my home Nathan was so knowledgeable about the construction of my home. Nathan attended to every detail and through his organization he was able to follow up on every detail of the project.

All representatives we encountered were very professional and knowledgeable. Some of the workmanship was less than top flight.

Had a great experience with Pulte sales dept, design, mortgage and construction. We feel the closing was rushed at end of year and the house fell short of expectations. Several big items were not complete. (i.e no master shower for 2 weeks after closing. ) And evidently noone told the construction crew on the closing date bc the house was wide open when we arrived the next day. And still had debris left on floors and counters, hole in wall where dryer gas line was. Along with other items addressed the week we was also moving in. Warranty advertises a few working days to contact you but it's been over a month and nothing heard. Our first time building and know now we should have been more assertive and direct and pushed closing until everything was complete and to standards. But doesn't eliminate Pulte's responsibility to deliver a finished product either. ... More

Our original home was going to be delayed due to permit issues at nassau County. Our dell Webb salesman, Lance provided a quick move in option that allowed us to move into our new home 4 months prior to our first contracted home. Dell Webb handled all the documentation to switch homes so everything went smooth all the way to closing. Great experience

All in all we are very happy and satisfied with our new home. Our customer care representative has been very helpful.

There were a few workmanship issues most of which were addressed in a timely fashion. Delays due to a non-responsive project manager were surprising, but the new person Nathan who replaced them is outstanding and was able to get us into the home on time. Only two pet peeves : standard toilets offered are the low ones which is surprising since this is a 55 and older community ! Similarly, gutters are not included, in an area where there can be substantial rainfall. Overall, we are satisfied. The salesperson Ian is awesome!

Ian, our salesperson and Ben our building supervisor were fantastic to work with. They were very helpful and responsive.

Pretty good buying experience completed on time

The last week waiting for my CO was very stressful but it got done. My first week was a nightmare as the first couple days had a flood in front of house and blue mulch surrounded it all over walkway. Sprinkler head was broken and we had to try and get water from getting into home with a big broom. I called warranty and Ben came right over. He addressed the issue immediately and had all new mulch put in. It was unexceptionable when I did my walkthrough to have painted blue mulch. I had other issues on my list that I had a hard time getting done but Ben came through again. He is amazing with new homeowners and go over and above. Thanks to Angela for setting appts. And Pam stepped in at the end as she took Adams place. Thankyou all for making me after 5 weeks be happy in my dream home. ... More

I paid for the highest level kitchen and the cabinets, counters and appliances all have issues. The heart of my home is less than stellar. Woodsman kitchens are horrible to work with because they divide their departments and is impossible to get them to focus on ALL kitchen issues

Jared was an excellent construction manager, he was always responsive to my concerns and kept me updated throughout the home building process.

Generally favorable compared to two prior home constructions in the past 10 years. Quiality of construction good but not excellent, as aome walls and corners were not "true". Our foreman has been reliable though subs often very slow in responding to needs for completing the work, especially the painters. The best part was the initial choices of furnishings and upgrades through the design center. This made the process very efdicient and easy.

Ryan and John both did a great job on top of things. Material and labor issues caused some delays.Still waiting on modern garage doors over a month after closing.

Need to visit often to keep the project moving

Sales person was great. She kept us well informed throughout the process and addressed our questions promptly.

Despite your suggestion, I want to state that Jared Sampson was a terrific superintendent. He went beyond the call of duty to respond to my issues. I can’t say the same for the HOS group in the Canopy. “To save money, we only buy name tags quarterly.” Isn’t their key role to make homeowners feel welcome? “We haven’t ordered the stickers for golf carts yet.” What’s the wait? About went crazy…told me my mailbox was by the sales office. Nope, it was on Timber Light Trail. Their suggestion was to stand in line at the post office. When I left a note, the post person helped me figure out the issue. Oh well, it’s my time not theirs. Still haven’t figured out how to get monthly direct pay for my HOS fees after numerous emails. ... More

Process was fine being long distance Foreman was responsive to my concerns Just felt that the quality and workmanship was not up to the standard of home that Insold in Gainesville, Fl. Love the overall community though

Material Supply shortages and higher than usual demand caused many delays with the construction process. I'm happy with the final produce but 5 month delay in the construction timing.

Warranty group very effective, quality seems so far very good. Great neighborhood

Every single person I worked with in the buying, design, building and closing process was extremely personable, responsive and went out of their way to make things happen. Due to unusual market situations, there were disappointing delays but in each and every case they kept me up to date and never made unrealistic promises. It was well worth the wait- I could not be more pleased with the house. We closed with a few details still to be completed but they are in the process of getting those done now- so much better to be in the house while waiting for a few minor things to be addressed. The Del Webb Nocatee community is all that I hoped it would be. I highly recommend Pulte/Del Webb. ... More

I have a beautiful home but needed somethings addressed and our Field manager was on it. I love the amenities and people in my community.

Will recommend to friends and family.