
Del Webb Reviews in Jacksonville St. Augustine, FL
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What Jacksonville St. Augustine Homeowners Have to Say About Del Webb.
Read all 405 verified reviews from homeowners that built a new home with Del Webb in the Jacksonville St. Augustine area. Jacksonville St. Augustine homeowners have rated Del Webb an average 4 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Jacksonville-St. Augustine Area
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Customer Reviews
Experience was very good. And, the sales center rep and construction mgr. were very helpful and very knowledgeable and always responded to our questions along with resolving our issues and questions…
- Joseph L.
- Verified HomeBuyer
- April 03, 2024
- Ponte Vedra, FL
See above in title for comments
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Ted
- Theodore D.
- Verified HomeBuyer
- September 28, 2023
- Ponte Vedra, FL
Project took longer than expectation set
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
Bob the builder
- Robert K.
- Verified HomeBuyer
- September 27, 2023
- Yulee, FL
Sales support was excellent construction manager has great customer, focus and follow through on all items
Total Score 4
Quality 4
Trustworthiness 5
Value 3
Responsiveness 5
Touching things up before moving in.
- Howard B.
- Verified HomeBuyer
- May 03, 2023
- Yulee, FL
Nothing is perfect. Considering that the company is in business, one does better not to expect perfection and needs to be able to live with the minor imperfections (centration of things like mirrors on bathroom walls, non-straightness of walls, mirrors and glass doors, etc.). But, they're nice people.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 5
Pulte mortgage staff and construction manager were very responsive to our needs and concerns.
- Julia B.
- Verified HomeBuyer
- February 02, 2023
- Ponte Vedra, FL
All in all we are very happy and satisfied with our new home. Our customer care representative has been very helpful.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Del Webb - The last week waiting for my CO was very stressful but it got
- Deborah P.
- Verified HomeBuyer
- September 06, 2022
- Ponte Vedra, FL
The last week waiting for my CO was very stressful but it got done. My first week was a nightmare as the first couple days had a flood in front of house and blue mulch surrounded it all over walkway. Sprinkler head was broken and we had to try and get water from getting into home with a big broom. I called warranty and Ben came right over. He addressed the issue immediately and had all new mulch put in. It was unexceptionable when I did my walkthrough to have painted blue mulch. I had other issues on my list that I had a hard time getting done but Ben came through again. He is amazing with ...
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Ratung Pulte
- Thomas N.
- Verified HomeBuyer
- August 03, 2022
- Ponte Vedra, FL
Generally favorable compared to two prior home constructions in the past 10 years. Quiality of construction good but not excellent, as aome walls and corners were not "true". Our foreman has been reliable though subs often very slow in responding to needs for completing the work, especially the painters. The best part was the initial choices of furnishings and upgrades through the design center. This made the process very efdicient and easy.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Del Webb - Sales person was great.
- Scott J.
- Verified HomeBuyer
- February 01, 2022
- Ponte Vedra, FL
Sales person was great. She kept us well informed throughout the process and addressed our questions promptly.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Del Webb - Despite your suggestion, I want to state that Jared Sampson was
- Anonymous
- Verified HomeBuyer
- January 12, 2022
- Ponte Vedra, FL
Despite your suggestion, I want to state that Jared Sampson was a terrific superintendent. He went beyond the call of duty to respond to my issues. I can’t say the same for the HOS group in the Canopy. “To save money, we only buy name tags quarterly.” Isn’t their key role to make homeowners feel welcome? “We haven’t ordered the stickers for golf carts yet.” What’s the wait? About went crazy…told me my mailbox was by the sales office. Nope, it was on Timber Light Trail. Their suggestion was to stand in line at the post office. When I left a note, the post person helped me figure out ...
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Field Manager and Warranty administraton
- Susan W.
- Verified HomeBuyer
- November 02, 2021
- Ponte Vedra, FL
Warranty group very effective, quality seems so far very good. Great neighborhood
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
A great experience
- Kenneth H.
- Verified HomeBuyer
- September 07, 2021
- Jacksonville, FL
Will recommend to friends and family.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
poor communication for telephone attempted calls
- Henry B.
- Verified HomeBuyer
- April 15, 2021
- Ponte Vedra, FL
reputable, known to use good products
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 4
Del Webb - Not always perfect in execution, but trustworthy
- Joseph S.
- Verified HomeBuyer
- November 14, 2019
- Ponte Vedra, FL
Not always perfect in execution, but trustworthy and 100 percent well-intentioned.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
Del Webb - Love Del Webb!
- Anonymous
- Verified HomeBuyer
- August 02, 2019
- Ponte Vedra, FL
Love Del Webb! Living the dream!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 4
He was very thoughtful and kept us apprised always
- Joseph E.
- Verified HomeBuyer
- December 07, 2024
- Ponte Vedra, FL
We had a wolderful experirnce with the sales person, Ian. We can't say enough positive thing about him. He was wonderful.
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 3
Wonderful Construction process, less so after closing
- Brian H.
- Verified HomeBuyer
- July 16, 2024
- Yulee, FL
Our construction manager, Spencer, was an absolute pleasure to work with. He was responsive and honest and very trustworthy in providing periodic updates. Once closed, our customer care representative, Andy, who is supposed to support any concerns post-closing through at least the first year, just disappeared. After repeated requests for a new person to take over what Andy had started regarding some issues we had with the new house we were infromed about there weeks later that Andy had quit. We were also informed that a new person would reach out to us. Sixteen days since that news was ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Love the home location and the property.
- Deborah F.
- Verified HomeBuyer
- July 14, 2024
- Ponte Vedra, FL
I had been looking for a place to call home and the Del Webb Nocatee fits the bill. Ian was amazing and always will to assist with and out of state buyer and the extra work that might come with that sale. What I struggle is I’m now on my third home supervisor and the home was clearly not as quality controlled and it would have been if there was the same supervisor overseeing the construction. Ben is doing his best to get it up to Pulte’s standards and for that I thank him. Looking forward to transitioning into retired life once this home is put together and I can enjoy the life ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Land of Imagination-Paradise-Nocatee
- Christopher B.
- Verified HomeBuyer
- December 28, 2023
- Ponte Vedra, FL
Beautiful and hassle free Vacation / Retirement Home. Everything you always wanted and now have.
Total Score 4
Quality 4
Trustworthiness 4
Value 5
Responsiveness 3
Wanted to be in 55+ Community
- Richard H.
- Verified HomeBuyer
- October 26, 2023
- Ponte Vedra, FL
You are paying a premium to join a 55 and older community. The option costs range from reasonable to wildly overpriced. We had a good build process manager and we are pleased with the end result. It is a nice tract home. But it is not a semi-custom home by any stretch. The lack of landscaping support post sale is disappointing. The builder gives excuses about the trees being stressed by transplanting, but no help in what to do to help them recover.
Total Score 4
Quality 4
Trustworthiness 4
Value 3
Responsiveness 5
Great experience until closing
- Stephen L.
- Verified HomeBuyer
- February 10, 2023
- Jacksonville, FL
Had a great experience with Pulte sales dept, design, mortgage and construction. We feel the closing was rushed at end of year and the house fell short of expectations. Several big items were not complete. (i.e no master shower for 2 weeks after closing. ) And evidently noone told the construction crew on the closing date bc the house was wide open when we arrived the next day. And still had debris left on floors and counters, hole in wall where dryer gas line was. Along with other items addressed the week we was also moving in. Warranty advertises a few working days to contact you but ...
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Overall pretty good
- Diane L.
- Verified HomeBuyer
- January 12, 2023
- Ponte Vedra, FL
There were a few workmanship issues most of which were addressed in a timely fashion. Delays due to a non-responsive project manager were surprising, but the new person Nathan who replaced them is outstanding and was able to get us into the home on time. Only two pet peeves : standard toilets offered are the low ones which is surprising since this is a 55 and older community ! Similarly, gutters are not included, in an area where there can be substantial rainfall. Overall, we are satisfied. The salesperson Ian is awesome!
Total Score 4
Quality 4
Trustworthiness 5
Value 4
Responsiveness 3
Homebuyer
- Polly T.
- Verified HomeBuyer
- December 07, 2022
- Ponte Vedra, FL
Ian, our salesperson and Ben our building supervisor were fantastic to work with. They were very helpful and responsive.
Total Score 4
Quality 3
Trustworthiness 5
Value 4
Responsiveness 4
Kitchen
- Carol A.
- Verified HomeBuyer
- September 06, 2022
- Ponte Vedra, FL
I paid for the highest level kitchen and the cabinets, counters and appliances all have issues. The heart of my home is less than stellar. Woodsman kitchens are horrible to work with because they divide their departments and is impossible to get them to focus on ALL kitchen issues
Total Score 4
Quality 3
Trustworthiness 4
Value 4
Responsiveness 5
Del Webb - Ryan and John both did a great job on top of things.
- David N.
- Verified HomeBuyer
- June 06, 2022
- Jacksonville, FL
Ryan and John both did a great job on top of things. Material and labor issues caused some delays.Still waiting on modern garage doors over a month after closing.
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
Things moved slowly until Matt Henson took over the management of our project. Once he was involved, we were very satisfied
- Juan C.
- Verified HomeBuyer
- March 14, 2022
- Ponte Vedra, FL
Need to visit often to keep the project moving
Total Score 4
Quality 4
Trustworthiness 4
Value 4
Responsiveness 4
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