Del Webb Reviews in Lakeland Winter Haven, FL

Everything was easy in the home buying process

Great Builder, Quality and Service!

This builder accomplished the time frame we needed to built my house. I sold and closed my house in Summerlake Groves in Winter Garden on Oct 2, 2020 and bought in Del Webb and closed Sept. 29, 2020. Everthing just in time. Thank you Pulte and Danny.

From the start meeting with the salesperson, Diane, to the completion with my field supervisor, Danny the process went smoothly. The house went up efficiently and surprisingly quickly. With al my upgrades, I was concerned something would be forgotten, NOTHING was! The house looks gorgeous.

Amazing

This was the first time my husband and I had built a house from scratch and Del Webb couldn’t have been more helpful. From the initial application process through the actual construction of the house and finally settlement they were always there for us making the whole experience easy and enjoyable.

We are very happy with our Del Webb home. It was built in a timely fashion and there were numerous options and upgrades. The quality and standard is excellent. We found on our trips to check on the building of our home at different stages that there was a pride in workmanship. The building site was tidy. There was an obvious communication and respect between the managers and tradesmen as any hiccups were quickly addressed and rectified. We are very pleased with our new home and would thoroughly recommend Pulte and Del Webb.

Tom our project manager kept us informed every step of the way. Great home buying eaperiance

The quality is excellent. Fixing any items that could go wrong after move in is so easy and quick.

Good buying experience. Overall quality is good, I think some areas could be better. Like a lot of the things that are used are "builder grade" so just because it is a Moen faucet or a Lennox A/C they seem to build lower quality products for the construction industry versus what you would purchase as a regular consumer. The team from sales office to the field manager have been great and very responsive to our needs and requests. We just moved in 3 weeks ago so still finding some minor things but they should all be taken care of by warranty service. Only

We love our new home and are very pleased with the way it looks - inside and out. We will be glad to get all of the amenities open and begin to enjoy those as well.

Great on-site managers Great people in sales office Closing was a snap Getting the loan took some work with required paperwork but it was good also

Our sales consultant Elizabeth was absolutely amazing! She, in our opinion was the best thing in the whole home buying experience! Danny, our project manager has been a great help as well. It is clear that Pulte has some outstanding people on their team. The quality of the workmanship in the construction of our home has been quite impressive! Overall this home purchase has been an enjoyable time and we are very happy in choosing Del Webb Orlando.

Very good experience with my home purchase at Del Webb Orlando. From signing contract to design to final walk through was seamless and a good experience.

The quality of the homes is excellent. However, base prices advertised are a long way from end price. Upgrades are costly.

So far all seems okay . We had a. Good experience with our builder

We have recently moved into our new home and we still have smiles on our faces. For the most part we are very happy with the house. There are things that of course could have been improved on, but overall, I would give the entire experience a B+ rating for satisfaction. We love the community, and would recommend it to anyone looking for a friendly easy living community, where there is always something going on.

The house is beautiful but the annoying little problems were not seen to in a timely fashion

Everyone is very pleasant and helpful

Pulte homes is a great constructor. Very good experience overall.

I must say, upfront, that Pulte's Warranty Department is very responsive to homeowners' issues. Acknowledgment is almost immediate and action for remediation is advised with a defined time period. Hanook Haroon is my Customer Care Manager. One could not ask for a more caring person. He is not a long distance manager - he visits my home, reviews the most minute of issues, makes suggestions for resolutions, contacts the contractor where necessary and follows up regarding satisfactory completion. My discomfort is with the On-Site management. New homes are going up all around us. That comes with the attendant swarm of workers and their vehicles, the noise, the dumpsters piled high with debris, and the facilities for the workers. Whilst I have no choice and must accept all the above, it is disheartening that there seems to be a lack of consideration for the comfort of the contiguous homeowners and their property. And it does not take much. It would make a difference if debris is cleared more frequently, if worker' facilities are not used to FRAME existing occupied homes and said facilities are cleaned regularly. One would think that safety precautions would be taken if a hurricane is approaching. No! Dumpsters are left piled high with construction debris for nearly a week while the site is shut down. In conclusion: I am satisfied with the away management and with the structure handed over. I am happy that the Warranty Department is so supportive. However, I am filled with dread that I will have to endure months (maybe upwards of a year) with the seemingly nonchalant, do-not-care attitude of the On-Site Management. ... More

Staff was excellent in guarding you though the precess of purchasing a new home here. Was very happy with my new home.

Danny, our field manager is perfect for his role. He has a great personality and obviously cares very much about the buying experience, the quality of the homes and he loves the residents. It just shows and he is great The Pulte Warranty department has been super reliable. Our service representative has been extremely helpful and responsive. Hanook has done everything feasible to get minor repairs made to our home. He has don’t this in a way that demonstrates professionalism, efficiency and caring for the customers. The only weak link in the process seems to be Synergy. They have been slow to respond to repairs that have been needed after we moved in and somewhat rude on the phone. There was one day we stayed home for their appointment and they did not show up. They mainly seem interested in selling to us and that is disappointing. Why would we consider buying more from them when wiring wasn’t completed and they seemed none to eager to make repairs? This is disappointing. The only bright spot has been the young man who finally did come out to make the repaired. He was friendly, efficient and helpful. ... More

It was a good shopping experience.

House was finished on schedule. Everything was finished including the planting. There was no punch list. After we moved in there were several minor issues that were addressed very promptly. I was surprised by a $550 want bill for the first month especially since we were only in the house for three weeks