Del Webb Reviews in Lakeland Winter Haven, FL

Bought a move in ready home. Justin, site manager was great. Some minor issues. Didn’t have to make any choices. Would do it again.

My dryer vent caught on fire because the 220 plug was not properly wired. I had a natural gas leak outside between the meter and house due to incorrect parts and poor workmanship. While working on the house next door a subcontractor damaged my soffit and stucco. They just started a house on the other side, stay tuned. Justin has been a great help but he is not Superman!

The house is build very fast, their schedule for building the house is excellent. You almost can program your move in.

We've built several new homes & the quality at Del Webb Homes is not top notch but it's decent. We were really disappointed that since we live the majority of our time out of state & this is a "2nd home" , our 1st water bill was horrendous due to the sprinklers being on a cycle of EVERY DAY 3X A Day before we were able to get them changed!!! Check everything out immediately!!

Due to turn over with Pulte homes I did not meet with my construction rep until the house was about 3 to 4 weeks from Dry Wall. In fact he told me that he was leaving the company in two weeks. I felt that he had a bad I really don't care attitude. Thankfully his replacement made up for all the negative experiences I had. Danny made it right and was very responsive to my concerns. In the end I was very happy.

Finish work lacks attention to detail. Caulking was messy and missing in places. We were missing a door knob. Kitchen drawer hardware was of very poor quality. Drawers very wobbly. We are trying to get these addressed.

In the sales office the process is presented as easy and fast. The closing date had to be changed twice do to lack of cooperation between my bank and Pulte's multi-business agencies. Unless you have a really good reason to use an outside lender, it may be best to just use Pulte Mortgage. Will probably save you time if not money. After living in the home for a few months, the minor faults begin to show. We bought a home that was already completed where the builder decided which extras to install (or leave out. The floor tiles are not easy to clean because of the deep grout. We did not want rugs in the bedrooms. The countertops are not smooth, so they feel dirty when you run your hand across them. There are no handles on the doors or drawers in kitchen and bath. The landscaping is also not to our taste. I would advise that you as buyer make those decisions and get what you really want. The responsiveness to issues that we emailed has been less than fast. The HOA rules were given to me on a CD which wouldn't open to view. I requested a paper copy but did not receive one until after closing. Definitely make sure you know all about that before you buy. You may not like some of the limitations. Still I'm satisfied with the house overall. Love the amenities, the friendliness of the fellow residents, and the helpfulness of the DWO staff at the clubhouse. ... More

I believe I was sold a few things that were not necessary & relied on design center to steer me in right direction. I’m also hoping since it was brought to Pultes attention before closing regarding poor materials &/or workmanship that these will be addressed ASAP I’ve only been here a month area is great

I think they need to have someone help the new owner fill out the paper work...Where everything is, shopping, registering your car, info on banks, Dr., etc. Coming from out of State it is a little confusing trying to connect all the dots. You're pretty much left on your own to figure it out...

Painters were extremely sloppy - there is paint dripped everywhere! There is also grout on the tile floors which is very difficult to remove. The quality of the paint isn't great - they will not let you buy your own paint for them to use.

Project manager was awesome for about 3 weeks regarding concerns. He then dropped off the map entirely because he was "closing out the community." At first he wanted us not to contact the warranty people so he could fix the concerns we had. Now, that is our only way to solve the concerns we have.

Lots of discrepancies not paid attention to; broken tile, upgraded bath tub damaged, upgraded front door paint coming off and other discrepancies, which am waiting to be resolved soon.

The choice of building crew was disappointing. The installation of several items are sloppy, rushed and below par. The quality of certain material and products were not as good as expected.

We were pleased with Pulte Homes especially Tom D but very displeased with our Del Webb Agent, Diane A. We had very little interaction with her- she did not return calls and complained a lot about her personal life and how busy she was at work. Once she knew we wanted the house, she became invisible. She did not help us through any of the process including things that could have been done prior to closing on the house. We had friends here last week who were interested in Del Webb too. We told them DO NOT deal with Diane A.

It took over five months for our house to be completed. There was some delay starting the construction. At completion of the home it took us another 30 days to deal with all the defects. We're currently living in the home and it's acceptable now however we still find shortcuts and shoddy workmanship when we look closely. For example we just noticed the garage door opener is only half attachedin the front. They installed the support in the wrong spot so the opener bracket doesn't fully touch the wall. Yesterday we noticed the doorbell button seemed poorly positioned and found out there weren't any screws really holding it in and that the wires have been cut so short it's on the verge of shorting out.... We just had the tub guy here to buff out all the gouges in the tub from the construction workers... Issues like this continue to be a problem.... ... More

I fell like the finishing of home was rushed. Plumbing was not tightened. Glue on tile. Paint on glass. Grout on granite. Cabinets chipping. Lazy Susan not installed. Drawer rail not attached. Exterior paint peeling. To be fair I have not contacted warranty dept yet but will as soon as I get settled.

The houses are good but there are many things not finished well inside the house, and although they have people to solve the situation, they are late to solve or do nothing.

Make sure the repairs from Home Inspection have been completed before you sign, because they do not show up even if an appointment is made.

At first there was constant communication. Once I signed and was committed, things changed. They said I would be kept up to date on everything but that was not the case. I had to ask repeatedly for information and updates. My salesperson left halfway through the process and the only person I had any contact with was the construction manager. It was a very stressful process.

Glue, dirt, cement, absolutely the dirtiest new house ever. Yesterday I was on my hands and knees scraping up glue for 1/2 hr. No pride in workmanship. Received a 175,000 house for 275,000.

Be cautious of Upgrades you select. Request picture of Actual items.

In purchasing my new house in Del Webb Orlando, I requested a delay in closing of approximately 10-15 days. Since this delay would take the closing out of the second financial quarter and into the third Del Webb said no. I was threatened with cancellation of my contract and loss of my deposit. I managed to close at the end of the second quarter. I was then informed that they may have to drive some equipment across my property to install a pool at the house next to mine. I said no. I informed Del Webb via email that I did not want them crossing my property with any kind of equipment to install a pool. They then said they would use narrower equipment and go between the houses to do the pool. During the construction of this pool my property was trespassed on and approximately 50-100 square feet of my new lawn was destroyed (it still has not been repaired or replaced and this was approximately one month ago). Then, during some interior work on this new house the workmen plugged some of their electrical equipment into my outdoor electrical outlet, stealing my electricity. Now about my house, I feel the painters were very sloppy, paint drops on the floor, poorly cleaned up paint errors on the floor and tile. The spacklefinish around some windows is very poor at best. The drain in my master bath shower is so slow that it is next to impossible to use the shower. I was away for approximately 3-4 weeks and I left a list of what I wanted corrected with the project manager on my house, there was complete access to my house during this time. When I returned nothing from my list had been taken care of but someone had accessed my house: The front coach lights were left on, the door from the garage was left unlocked, the main hall lights were left on, the drop zone light was on, the laundry room light was on, the kitchen lights were on, the kitchen island lights were on, the gathering room lights were on the light to the master bed room was on and the hall light to the 2nd and 3rd bedroom was on. The day I returned was the day that the project manager started to try to get things fixed. From now on all access to my home will only happen when I am present. ... More

Warranty service is non-responsive to our needs.

Base of toilet glued together and then installed-place sooo dirty that this was not seen before closing. Mistakes hidden to try and avoid discovery. Broken tile grouted in place. Very poor workmanship for tile, woodwork, paint, and extreme dirt left behind! Paint everywhere-all over tile-granite-and fixtures! Poor workmanship on garage floor! If you want issues and disappointment and frustration-this is for you! Brought my wife to tears. These workers take absolutely no pride in their work. It’s all about hurry up and then move on. Granite counter repair found upon move in before move in. Way too many nasty surprises. Oh and they don’t cover plants-even though it was told to them that plant needed to be replaced that was well on the way to dead with walkthrough-that is ridiculous. This was and continues to be a very sour experience. I am quite embarrassed by the workmanship in my new home. Come on people-do it right!!! ... More