Del Webb Reviews in Martin St. Lucie Okeechobee Counties, FL

We were impressed with the quality of the home and the streamlined buying process.

Our salesperson Brendon was great. As for quality, every outlet I’ve used in the house, when I pull out the plug it seems as if the whole outlet is going to come out. I open them only to find out the sockets are not fully screwed in. So now I’ve been going around most of the house screwing in outlets and switches. We had other similar issues like a big whole around the doorbell hidden by the switch plate. I had to fill it with concrete. When it’s chilly out, our windows get totally moist. You can’t see out of them and they leave puddles of water on the sills. I was told that’s normal. I’m pretty sure it’s not, but they are hoping it doesn’t get too cold here. I have more, but I’ll stop there. Another thing that really bother me after moving in, was the garage door opener. It didn’t work properly. I asked for help repeatedly. I was told it was an internet issue. I assured them it was not. It was broken and won’t connect to the internet. I got that same answer a couple more times. I then went to the manufacturer directly and they fixed it for me. I bought a new home so I would not have to deal with stuff like this. If I wanted issues, I would have bought a resell house and saved a lot of money to deal with issues like this. Value for price??? Well people will say we bought at a wrong time. We paid a lot more than our neighbors moving in just a couple of months later. I know the market goes up and down, but we also did not get appliances. Now less than a month later the homes are cheaper and are now coming with appliances again. Seems like we should have gotten a rebate or at least been given a fridge now that they come with the homes again. Finally, responsiveness to issues. Well Mike comes out fast, but nothing gets fixed unless it’s a small issue like getting paint off the lights and replacing the missing screw. Issues like the window, garage door and our loose door handles, the response is that’s normal. Let me be clear, we love our new home because we designed a beautiful home with a lot of upgrades. I expected some small issue like we had that I did not put in here, but we bought a new home to enjoy it, not to be on the phone handling issues. One last issue has to do with dead trees on the property. I have two huge palm trees that are dead. I stare at them every morning as I eat my breakfast at the table. I reached out to the HOA. The landscape company came out and agreed they are dead, but no word back from HOA. I mention it here, because the HOA it still run by you guys and not the home owners yet. FYI, if I look to my right, there is a big dead tree on my neighbors as well. Not sure if he has reached out. I hope not, he’s been in his home for like 5 months before us. I hope the wait time is not that long to get things done. Bottom line is I would not highly recommend to my friends to buy in Del Webb. We have a friend currently looking at homes now. He is a snow bird. Because of that and the fact he will not be around all the time, I told him I don’t think this is a good fit for him. I’m hoping as time goes by that may change and we can tell our next set of friends to move in here. ... More

Very sloppy new house presented to us

From dealing with Stephanie on the purchase, Stacy in the design center, and Mike our project manager everything was smooth and stress free. We came from a different local development and had the exact opposite experience there. It was a pleasure to deal with everyone along the way. My wife and I couldn't be happier. Thank you!!

Our Project Manager was excellent. We lived in a different state while our home was being built and our Project Manager stayed in touch, was very responsive and often sent pictures showing progress.

good company. they do what they say.

Was a pretty smooth purchase considering how the supply chain has been.

We have been in the home since the middle of August and have a punch list of items that need work. We cannot get anyone to fix these.

My Construction Manager was fantastic! I was moving from another state, another time zone and Mike kept informed at all times-by email, phone and pictures. My sales person, Lisa, was equally informative.

The commitment and support we received from Caryn and Kelly was outstanding. Caryn was very kind and understanding, and always made herself available to answer questions and provide periodic updates. Kelly provided great communication and was attentive to our needs as he guided us through the construction process. We hope to have great memories here at Del Webb.

We had to have a shower door replaced. Water still leaks through door onto bathroom floor. Garage floor muddy foot prints and globs of cement. Kitchen cabinets doors not aligned. Kitchen cabinet doors scraped all along bottom. Piece for dishwasher sitting on counter waiting to be installed. Raul responds and takes care of what he can.

Excellent team to work with during the buying process.

Realtors did not DISCLOSE ALL FACTS. And when showing them the mortgage documents, they didn't know how to read them. Said that they "were wrong". It was a $30,000 difference! I've been in the real estate industry for many years. I need to give them a crash course in how to read a mortgage loan statement and to advise them that they have an ethical obligation to DISCLOSE EVERYTHING UP FRONT. And if you don't know something, admit it. Don't say "the bank is wrong". I was not told of the extra $195 to Town of Tradition either or the controverial path. Property manager just as rude or maybe just as unknowledgeable. Again I have my CAM license, so I'm aware of what managers go through. Say you "don't know" but don't be rude. I pay for them....they work for us, the owners. ... More

This experience was one of the most stressful things we have been through. The only person I would give a 5 star to was our saleperson Brendan. He was fabulous. He tried to help out on many different occasions getting us in touch with the right poeple. We closed in September and there are still so many issues they are addressing and fixing. At one point I wanted to stand out front of Dell webb with a sign that said don't buy here. I really think our problems stemmed from our Construction manager. Our customer care rep Mike is helpful with trying to resolve all of our issues. The contractors who are fixing all of the issues are doing a great job. The community is awesome though. The people are extremely friendly and the clubhouse is outstanding. ... More

Pulte's Build Quality Process sounds good if it were followed. Their top priority is getting the home closed and not the quality. Even with paying for top tier upgrade options, the materials and workmanship are substandard. We closed the last week of September, here it first week in November... and we are dealing with 1800 sq feet of tile re-grout, walls and baseboards repairs/ painting, cabinets issues, and a shower floor re-do. We are living in the home in the middle of all this ... and haven't fully unpacked and we delayed furniture deliveries until these are completed. Thier Warranty Customer Care service is painful ....poor process and communications leading to delays and miscommunication to vendors. Unfortunately, customer care managers are not a truly a customer advocate as they abide by Pulte rules such as the motto ....if you can't see it from 4 feet away or in certain lighting .... it's not an issue. The Warranty Customer Care service is a false sense of assurance when you go to close. They'll address the issues .. but how long and at who's level of quality? ... More

Mike with the Warranty Dept was very attentive. Sales needed to be clearer about unavailable options with a pre-designed purchase. A 55+ community should be more accommodating for a handicap or safer shower and given more options for upgrades.

The buying process had a few glitches. No changes can be made to the exterior of the home after the initial contract is signed. We wanted to make a change on the front door to have glass in it and the change was not allowed. The communication within the organization is poor!

We sold our home in Texas and moved to Florida to be close by during the purchasing and building of our forever home to spend our retirement years. We were looking forward to being close to the community during the construction. It was going to be an exciting process for us to see our dream home become a reality. Our good experience was limited to our salesperson, Caryn, and the design center. Once construction actually began it went downhill and got worse with every phase of the work. We were the ones to find construction and quality issues throughout the process -- and reported them to the construction manager. Things like missed outlets and cable connections, missed air vents, improperly placed air vents, incorrect lighting placement throughout the home, exposed wiring for the HVAC system that was supposed to be routed through the walls, forgotten crown molding, damaged cabinetry, awful tile/grout workmanship, and more. All of these things, and more, were found by US and reported multiple times to our construction manager, and then up the chain to supervisors and regional director. Our build, which was scheduled to be completed in Jan-Mar 2022 did not close until mid-Aug 2022. We closed with a list of 50+ issues that needed to be resolved. Our Customer Care Manager, Robert, has been working really hard to get our list of issues resolved since our closing. Many of them have been resolved and checked off but there are still a few big-ticket items that are in process and need to be completed before we can consider the home finished. We've been in the home now for 2 1/2 months and have damaged cabinets that need to be replaced, and a whole home that needs to have the tile regrouted and broken tiles replaced. We love our model, we're making changes that suit our needs, and look forward to having the issues completed so we can actually feel like it is ours. Would we do this again? Not with Pulte -- the quality of materials and the process (or lack of) all but ruined our experience of having our home built. Bottom line is things are getting fixed, but those things should not have occurred in the first place. We do look forward to living in the Del Webb Tradition community and enjoying our retirement years -- just wish we did not have to go through so much anguish to get to this point. ... More

The construction manager kept us updated, and the sales representative was always available whenever we had any questions.

Well I am very unsatisfied with the 100% guarantee of handing over the house, still waiting on a bunch of issues that could be resolved very quickly but has not happened yet... We have been very patient on these issues. Another point that was not shared us is that we paid for a Berm View but the back is public property and other people walk thru there.

Home construction completion meet all our expectations for a more practical home that is comfortable providing a functional retired living life style environment.

My house appears to be fine but my backyard is a "swamp", Two days after I moved in my neighbor asked me about our backyards, He stated he had he contacted the builder to complain about the standing water in his yard. I then took a look at my property and realized I also had standing water. We obviously have a serious drainage issue. Now they have to tear up my yard to fix the issue. This is going to be a mess! This all should have been done prior to me moving in.

Pulte was adamant about there 10 point process never happened. There walk through inspection we’re not followed through. It took 4. Days to get hot water and We couldn’t cook no gas? Took a month to get shower door in master bedroom. The outside slider it took a month for some one to come out now we have to wait for new door. I asked repair people if the tile floors were sealed and was told because we are old people they don’t seal them because we might slip and fall?

Many details were missed prior to closing, some small but a few important ones that caused my closing date to change twice. Although there was a lot inconvenience and stress caused, in the end, the issues were eventually addressed.

As such, the term building quality is not applicable to Del Webb, As it relates to Pulte, the quality is average, as is usual for mass production, very much dependable on the region and specific location defining labour quality and skills. In my case, these were below substandard. In my area, Pulte construction managers were lacking basic understanding of the function and project management process resulting in multiple defects and deficiencies that am addressing up to date six weeks after the closing. On the other hand Del Webb's signature advantages, such as elegant architectural design of homes, layout of communities involving extra space for preserves and nature trails, and enhanced upgrade options, overweight Pulte's quality building problems. All-in-all, am happy with new home despite multiple Pulte's failures, including broken communications and unpredictable delays. I still recommend Del Webb to new customers. ... More