Del Webb Reviews in Martin St. Lucie Okeechobee Counties, FL
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What Martin St. Lucie Okeechobee Counties Homeowners Have to Say About Del Webb.
Read all 254 verified reviews from homeowners that built a new home with Del Webb in the Martin St. Lucie Okeechobee Counties area. Martin St. Lucie Okeechobee Counties homeowners have rated Del Webb an average 4.3 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.
Del Webb in Martin-St. Lucie-Okeechobee Counties Area
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Customer Reviews
Follow was disappointing.
- Jerome R.
- Verified HomeBuyer
- February 03, 2021
- Port Saint Lucie, FL
Value is great. Could do a better job on issues after closing.
Total Score 5
Quality 3
Trustworthiness 4
Responsiveness 3
Del Webb - They do it right.
- Francis L.
- Verified HomeBuyer
- February 03, 2021
- Port Saint Lucie, FL
They do it right. Their product is of the highest quality and the facilities are among the best we have seen when looking for a active community. The entire experience from sales, the mortgage process and even the warranty team are true professionals.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - Over all experience with the builder has been great, very professional
- John R.
- Verified HomeBuyer
- January 27, 2021
- Port Saint Lucie, FL
Over all experience with the builder has been great, very professional and helpful. My only issue and I am fully aware not any fault of the builder has been some of the Whirlpool appliances, ie upgraded washing machine which broke the first week I moved in. Whirlpool is addressing the issue but it is taking way too long. Other than that I am extremely please with Pulte and all its staff and would highly recommend them to friends, etc.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Glad I decided on Del Webb
- Jean L.
- Verified HomeBuyer
- January 26, 2021
- Port Saint Lucie, FL
It has been a great experience with a great result. I am very happy with my new home.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 4
Online
- Robert M.
- Verified HomeBuyer
- January 26, 2021
- Port Saint Lucie, FL
Because of Covid we did everything virtually! From beginning to end it was a great experience. Christian started us and was great. Mario took over for Christian and did a superior job with keeping us informed with progress. Jenn was terrific on FaceTime helping us make decisions. Rob did a wonderful job bringing it all together!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Good Experience!
- Ronald R.
- Verified HomeBuyer
- January 26, 2021
- Port Saint Lucie, FL
Our build manager (Todd) was excellent! Keep us in the loop at all times and followed up on my wife’s concerns immediately. The build actually was complete sooner than anticipated which added additional value to our positive experience! Thanks Pulte!
Total Score 5
Quality 4
Trustworthiness 5
Responsiveness 5
Sales Agent and Field Project Manager were both excellent during and after build process!!
- Charles J.
- Verified HomeBuyer
- January 15, 2021
- Port Saint Lucie, FL
Major, major kudos to our Sales Agent and Field Project Manager!!! Would recommend Del Webb to friends and acquaintances! Love our new, forever home!
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
The lack of quality control.
- Raphael P.
- Verified HomeBuyer
- January 13, 2021
- Port Saint Lucie, FL
Do not close until everything in your Pulte home has been done to your satisfaction. It might not get done after you close. We had excessive things wrong in the home and they are still fixing things after almost 2 months. Then to fix it, they give you a 4 hour window to show up, and then might not even show, or only fix half of what was scheduled. We had to escalate up thru corporate and even they did not care. We have not been happy with our experience at all.
Del Webb responded:
We are so sorry to hear that you are dealing with unresolved concerns in your home. We would like to help and would appreciate if you could please email customersupport@pultegroup.com with a brief summary of your concerns along with your address and contact information. Thank you. ^AH
Total Score 2
Quality 2
Trustworthiness 2
Responsiveness 2
Good communication throughout
- David M.
- Verified HomeBuyer
- January 06, 2021
- Port Saint Lucie, FL
It was nice to establish all the features and upgrades at the very beginning and forget about all the details and headaches of building. We are wintertime only in South Florida and the house was finished by the time we arrived for the winter season.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Very professional builder
- Marc L.
- Verified HomeBuyer
- January 06, 2021
- Port Saint Lucie, FL
It was a great overall experience. Caryn was very helpful and professional.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Todd, our Field Manager was a perfectionist.
- Gary G.
- Verified HomeBuyer
- December 19, 2020
- Port Saint Lucie, FL
Everyone we dealt with was super nice and did what they could to accommodate us.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Not helpful nor responsive
- Lourdes G.
- Verified HomeBuyer
- December 10, 2020
- Port Saint Lucie, FL
Management is not very helpful. Too many people and no one responsible/responsive.
Del Webb responded:
We are so sorry that our team has not provided excellent customer service. If there is anything we can assist with or any additional information you would like to provide, please feel free to email customersupport@pultegroup.com and please include your address and contact information. Thank you. ^AH ...
Total Score 2
Quality 3
Trustworthiness 1
Responsiveness 1
Del Webb - Everyone made it very easy to work with
- Richard H.
- Verified HomeBuyer
- December 08, 2020
- Port Saint Lucie, FL
Everyone made it very easy to work with
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Outstanding and Dedicated Employees and Delivery of a product which is value driven for the HomeownerEmployees as well as a sensible value driven product
- John S.
- Verified HomeBuyer
- December 01, 2020
- Port Saint Lucie, FL
Number one reason to buy Del Webb are its employees and their extradordinary dedication to serving their customers. Number two is their delivery of a product which has value, both interms of dollars as well as quality. Already, we have contacted their warranty department which is highly responsive and willing to go the extra mile to satisfy its obligations to the homeowner.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - Great value for the price.
- Robert G.
- Verified HomeBuyer
- December 01, 2020
- Port Saint Lucie, FL
Great value for the price. Attention to detail in the construction of the homes and I’m a retired carpenter that’s hard to please. Truly a fantastic quality home and a wonderful development to live in
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
T Dugmore our field manager was excellent.
- Madonna H.
- Verified HomeBuyer
- December 01, 2020
- Port Saint Lucie, FL
T Dugmore our field manager was excellent. He helped us a lot. He was very experienced and knowledgable.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - HOA Mgr does not answer emails or phone and home punch items
- Wanda A.
- Verified HomeBuyer
- November 11, 2020
- Port Saint Lucie, FL
HOA Mgr does not answer emails or phone and home punch items still not fixed.
Total Score 3
Quality 4
Trustworthiness 3
Responsiveness 2
The sales rep was excellent, she really knew her stuff, and was very responsive to any question or issue we had.
- Thomas D.
- Verified HomeBuyer
- November 10, 2020
- Port Saint Lucie, FL
The rep that did the virtual walk through (because of Covid-19) was excellent really knew his stuff. There were a few minor issues that need to be addressed and based on what I have experienced I expect them to be handled in a timely manor. Because of the Covid we are transitioning to our new home in phases we hope to be settled in soon. I would highly recommend the people we worked with. We are putting together a punch/warranty itemized list that needs to be addressed. I expect that it will be addressed and resolved to our satisfaction. Check back with me in 6 months and 1 year.
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
The quality of construction of the home. I come from a builder family over 60 years in upstate ny and we would strive for a quality built home.
- Anonymous
- Verified HomeBuyer
- November 05, 2020
- Port Saint Lucie, FL
We purchased an ready move in home and was very impressed with our experience from beginning to end. I would recommend this builder and development to anyone I know who is looking to relocate or move in the area.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Poor placement of house on lot. Shoddy workmanship. Not built to original plan sent to county, inconsistent informant from personnel, and having a don’t care attitude
- Margaret C.
- Verified HomeBuyer
- November 03, 2020
- Port Saint Lucie, FL
We would have to tell them to buy somewhere else
Total Score 3
Quality 1
Trustworthiness 1
Responsiveness 1
The sales team (person) we haf
- Ralph B.
- Verified HomeBuyer
- November 03, 2020
- Port Saint Lucie, FL
Everything was for the most part was exceptional, however, somethings were neglected
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 2
Our salesperson, Caryn was exceptional and made the process of buying our hime easy.
- Linda B.
- Verified HomeBuyer
- November 03, 2020
- Port Saint Lucie, FL
The hime is quality and design is excellent. We are very happy we chose the Del Webb community.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
Del Webb - It was a smooth process from beginning to end
- Anonymous
- Verified HomeBuyer
- November 03, 2020
- Port Saint Lucie, FL
It was a smooth process from beginning to end
Total Score 4
Quality 4
Trustworthiness 4
Responsiveness 4
Del Webb - There seems to be a lack of communication between all parties
- Kevin L.
- Verified HomeBuyer
- November 03, 2020
- Port Saint Lucie, FL
There seems to be a lack of communication between all parties involved representing Pulte Homes and Del Webb I feel that there should be better communication amongst the party so that when an owner Moves In they don't have to stress about visitors entering the gate parking stickers things like that and my initial experience with the HOA representative has been quite negative do to her lack of response
Total Score 3
Quality 3
Trustworthiness 3
Responsiveness 3
Smooth experience from beginning to end.
- Michael S.
- Verified HomeBuyer
- October 28, 2020
- Port Saint Lucie, FL
With new construction my house was scheduled for 8 months from the time of commitment. Bench marks for each phase of the construction were set and met for each. Living in another state I was able to stay in constant communication with the builder and was shown live face time videos of the progress. Any concerns I had were met promptly. The house was ready on schedule. The builder has continued to follow up now that we are in the house and has attended to some follow-up procedures, We are very satisfied with the overall process.
Total Score 5
Quality 5
Trustworthiness 5
Responsiveness 5
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