Del Webb Reviews in Martin St. Lucie Okeechobee Counties, FL

HOA Mgr does not answer emails or phone and home punch items still not fixed.

The windows are foreign mfg and should fall under structural warranty due to that fact and fact that there operation is questionable from time of installation

The finish quality of our home was not very good quality. We found that they used Particle Board in our roof vs.. Plywood that we see them using on other houses presently being built. The tile and grout work was average at best. The interior painting was horrible. Alignment and set of switches and wall plates was abysmal. Two of our four sliding doors were damaged. The response to fixing a lot of these challenges by Michael has been very good, but it's a shame that their have been so many things that have needed attention. We have owned our home for around 5 weeks and have had to have tradesman in and out every week and still more to come. ... More

There seems to be a lack of communication between all parties involved representing Pulte Homes and Del Webb I feel that there should be better communication amongst the party so that when an owner Moves In they don't have to stress about visitors entering the gate parking stickers things like that and my initial experience with the HOA representative has been quite negative do to her lack of response

Pay attention to your walkthrough! After closing I found the following - scratched cabinet doors (replacing), cracked and chipped tiles (going through repairs now), floor tiles were left with caulk and grout residue on most of them (spent 2 weeks cleaning), several cracked tiles were found, outlets were loose, fridge needed warranty service already (due to poor installation), currently fighting with countertop maker (terrible island granite - many chips and couple saw marks- requesting replacement, other countertop is great, Expected better workmanship. Cleaning crew were worthless. Have to stay on top of them if you can. Tough if moving from another state. Will be a beautiful house once all issues have been resolved. ... More

nice house for the money they gave us a great deal,however there are some issues with the house and not getting a response from the service team.

We have been in the home since the middle of August and have a punch list of items that need work. We cannot get anyone to fix these.

My home was not ready when promised. It has a plethora of problems some of which are being addressed. I also was not offered all available options when I selected the interior finishes so beware whom you deal with.

Not very happy they take their time nightmare responsive to your needs and times matter of fact they have no respect for your time.

Home not finished at the time of closing. Poor quality including some drawers missing hardware, paint splatters everywhere, shower drain clogged due to construction debris, dead shurbs in the backyard, scratched windows, and many other issues. The house was dirty at the time of closing. Very very disappointed with the lack of quality control by this company.

Sales person was great until problems with construction surfaced and then all communication ceased. construction supervisor failed to answer most of our inquires and failed to follow thru on verbal commitments whether they be communication or physical construction. We were not at all pleased with his performance. The warranty supervisor after we closed was excellent with quick response and stayed on top of the contractors when they failed to make the repairs properly.

Started off very excited. Did a few walk throughs before closing and items were not fixed. Drainage is terrible! Feel like as soon as we closed everyone washed there hands of us. HOA was not friendly or welcoming. I would have given it less stars, but the sales staff were fantastic to deal with. Hoping it gets better soon.

The home was delivered six months after the projected closing date. The ceiling in the gathering room had to be resurfaced and repainted and doesn’t match the original making a house look like it’s not new. Interior workmanship is inferior when it comes to caulking, baseboard millwork, painting, uneven flooring, door mounting, some windows are cosmetically damaged and the frames need repainting. The French doors and entryway doors are not hung properly. All interior windows are missing their interior panels to hide screws. The house was far from being cleaned when we moved in. We had to clean almost everything, countertops, floors, and walls, they were paint splatters over the entire house. Since we were able to visit the job site every day contractors were not held responsible for keeping the jobsite clean as Pulte advertised and placed signs. Food, empty beverage bottles, and general garbage was left on our lot frequently. Quite honestly we were not excited about moving into our new home because of the number of issues that needed to be addressed. I have heard that our issues were pretty common with all the builders in the Port St. Lucie area. This is unfortunate. Our warranty person met us the first day we moved in and has been responding to our concerns. Presently I’m feeling that our issues will be addressed. I feel it’s unfortunate because many of these issues could’ve been addressed during the construction process and could’ve taken a lot less man hours to rectify than doing it after the fact. ... More

Building your dream home should be a wonderful experience, but this is not the case with Pulte. Excuses at every turn. Closed 2 months ago.. house was filthy, finish construction work was sloppy & now we have to battle Pulte ‘customer service’ to get things repaired. Many subs just aren’t skilled. Certainly not the quality expected when buying a $500k+ home.

We would have to tell them to buy somewhere else

The buying process was very easy and the sale staff was excellent. However, now that I have moved in, and paid in full my new home, I have experienced a large number of construction flaws and the response to get the issues fixed is unacceptable. I have no return on my phone calls nor text messages, I feel very neglected by a builder whose contractors did not complete quality workmanship and the final inspection should have corrected the problems. I am not a happy customer as I am left hanging waiting for someone to not only acknowledged the problems but will send reputable workers to fix the issues in a timely manner and communicate with me on an ETA. Having the shelving of the master closet collapse and tearing the drywall to mention the latest is very dangerous, I am afraid that the shelving system in the entire house is weak and could become a danger, Having exposed wiring was also dangerous. Sending an electrician who does not follow the work order and does not complete the task is neither professional nor acceptable. At this point, I am very disillusioned with my purchase and will think twice about recommending Del Webb and Pulte ... More

Pulte was adamant about there 10 point process never happened. There walk through inspection we’re not followed through. It took 4. Days to get hot water and We couldn’t cook no gas? Took a month to get shower door in master bedroom. The outside slider it took a month for some one to come out now we have to wait for new door. I asked repair people if the tile floors were sealed and was told because we are old people they don’t seal them because we might slip and fall?

Pulte's Build Quality Process sounds good if it were followed. Their top priority is getting the home closed and not the quality. Even with paying for top tier upgrade options, the materials and workmanship are substandard. We closed the last week of September, here it first week in November... and we are dealing with 1800 sq feet of tile re-grout, walls and baseboards repairs/ painting, cabinets issues, and a shower floor re-do. We are living in the home in the middle of all this ... and haven't fully unpacked and we delayed furniture deliveries until these are completed. Thier Warranty Customer Care service is painful ....poor process and communications leading to delays and miscommunication to vendors. Unfortunately, customer care managers are not a truly a customer advocate as they abide by Pulte rules such as the motto ....if you can't see it from 4 feet away or in certain lighting .... it's not an issue. The Warranty Customer Care service is a false sense of assurance when you go to close. They'll address the issues .. but how long and at who's level of quality? ... More

Noticed several issues as soon as we moved in. The toilet bowl leaked, trim was missing from under dishwasher, peep hole improperly installed, hole in ceiling next to a vent, light fell out of ceiling and is hanging by the wires and our doorbell improperly wired. Our sprinkler system has not worked for almost 2 months. Numerous calls and several attempts later and they are still not working. After moving in it was determined that a drainage system needed to be installed so they show up one day without notice and start tearing up my poorly laid sod and install drainage pipes that should have been installed when the house was built. The workers just laid the bushes they dug up on top of the soil wherever they thought they belonged. All this is just the tip of the iceberg. Things like screens pulling out of the Lanai that have holes in them, etc. None of the issues are being addressed because of the Corona virus but there is no reason a repairman couldn't enter the house wearing a mask and gloves to complete the repairs and some of the repairs are outside of the home. If I can safely shop at Publix, sit in a restaurant and have a meal or go for a walk on the beach there is no reason repairs can't be made. Stop using Corona virus as an excuse and start making repairs. The icing on the cake is our club house that was supposed to be completed before we moved in on April 1st is still not finished. Houses are being built by the dozens but repairs can't be completed. Very dissatisfied. . ... More

We have been here a month people are great. We have been trying for 3 weeks for someone return our call to help resolve the issues. Having buyers remorse

As such, the term building quality is not applicable to Del Webb, As it relates to Pulte, the quality is average, as is usual for mass production, very much dependable on the region and specific location defining labour quality and skills. In my case, these were below substandard. In my area, Pulte construction managers were lacking basic understanding of the function and project management process resulting in multiple defects and deficiencies that am addressing up to date six weeks after the closing. On the other hand Del Webb's signature advantages, such as elegant architectural design of homes, layout of communities involving extra space for preserves and nature trails, and enhanced upgrade options, overweight Pulte's quality building problems. All-in-all, am happy with new home despite multiple Pulte's failures, including broken communications and unpredictable delays. I still recommend Del Webb to new customers. ... More

Do not close until everything in your Pulte home has been done to your satisfaction. It might not get done after you close. We had excessive things wrong in the home and they are still fixing things after almost 2 months. Then to fix it, they give you a 4 hour window to show up, and then might not even show, or only fix half of what was scheduled. We had to escalate up thru corporate and even they did not care. We have not been happy with our experience at all.

Waiting on issues to be addressed after 2 months

WE WERE NOT ADVISED ON ALL UPGRADES BY SALES. SEWER BACKED UP TWICE THE FIRST WEEK, SEWAGE IN THE SHOWER, NOT FIXED FOR A WEEK. POOL WAS NOT CLEARED UNTIL ALMOST A MONTH AFTER CLOSING, NOW THE POOL MOTOR IS BEING REPLACED. BAD PAINT JOB...PAINT COMES OF TO EXPOSE DRY WALL IF YOU WIPE IT. FLOORS WERE VERY DIRTY. MANY SUB CONTRACTORS DID A POOR JOB.. INSTALLS MADE INCORRECTLY THAT HAD TO BE CHANGED. DEL WEBB PEOPLE DID NOT AND STILL DO NOT RETURN CALLS AND TEXTS. MEGAN M. GONE FOR 3 WEEKS WITH NO REPLACEMENT AND DOES NOT RETURN CALLS. MANAGER TODD WAS GOOD BUT HAD POOR SUB CONTRACTORS...PLUS MANY SMALL THING I WON'T MENTION ... More

Ask lots of questions and hopefully get truthful answers.