Del Webb Reviews in Martin St. Lucie Okeechobee Counties, FL

We have been in the home since the middle of August and have a punch list of items that need work. We cannot get anyone to fix these.

My home was not ready when promised. It has a plethora of problems some of which are being addressed. I also was not offered all available options when I selected the interior finishes so beware whom you deal with.

Not very happy they take their time nightmare responsive to your needs and times matter of fact they have no respect for your time.

Home not finished at the time of closing. Poor quality including some drawers missing hardware, paint splatters everywhere, shower drain clogged due to construction debris, dead shurbs in the backyard, scratched windows, and many other issues. The house was dirty at the time of closing. Very very disappointed with the lack of quality control by this company.

Sales person was great until problems with construction surfaced and then all communication ceased. construction supervisor failed to answer most of our inquires and failed to follow thru on verbal commitments whether they be communication or physical construction. We were not at all pleased with his performance. The warranty supervisor after we closed was excellent with quick response and stayed on top of the contractors when they failed to make the repairs properly.

Started off very excited. Did a few walk throughs before closing and items were not fixed. Drainage is terrible! Feel like as soon as we closed everyone washed there hands of us. HOA was not friendly or welcoming. I would have given it less stars, but the sales staff were fantastic to deal with. Hoping it gets better soon.

The home was delivered six months after the projected closing date. The ceiling in the gathering room had to be resurfaced and repainted and doesn’t match the original making a house look like it’s not new. Interior workmanship is inferior when it comes to caulking, baseboard millwork, painting, uneven flooring, door mounting, some windows are cosmetically damaged and the frames need repainting. The French doors and entryway doors are not hung properly. All interior windows are missing their interior panels to hide screws. The house was far from being cleaned when we moved in. We had to clean almost everything, countertops, floors, and walls, they were paint splatters over the entire house. Since we were able to visit the job site every day contractors were not held responsible for keeping the jobsite clean as Pulte advertised and placed signs. Food, empty beverage bottles, and general garbage was left on our lot frequently. Quite honestly we were not excited about moving into our new home because of the number of issues that needed to be addressed. I have heard that our issues were pretty common with all the builders in the Port St. Lucie area. This is unfortunate. Our warranty person met us the first day we moved in and has been responding to our concerns. Presently I’m feeling that our issues will be addressed. I feel it’s unfortunate because many of these issues could’ve been addressed during the construction process and could’ve taken a lot less man hours to rectify than doing it after the fact. ... More

Building your dream home should be a wonderful experience, but this is not the case with Pulte. Excuses at every turn. Closed 2 months ago.. house was filthy, finish construction work was sloppy & now we have to battle Pulte ‘customer service’ to get things repaired. Many subs just aren’t skilled. Certainly not the quality expected when buying a $500k+ home.

Issues: 1. Master bathtub was reglazed (used); still waiting on a new one 2. Corian slabs chipped and scratched in master bath shower; still waiting on resolution 3. Paint is peeling on exterior of home; still waiting on a resolution 4. Air Conditioner is making a loud noise and AC person said it needs to be replaced 5. Electrical plates for ceiling fans are not adequate, electrical plates were installed for a regular light fixture instead 6. Garage door keeps opening on its own; repair person was here and reprogrammed the garage opener, but the issue still exists 7. A tree in front of the house died and the same tree was replaced and it is dying too ... More

We would have to tell them to buy somewhere else

The buying process was very easy and the sale staff was excellent. However, now that I have moved in, and paid in full my new home, I have experienced a large number of construction flaws and the response to get the issues fixed is unacceptable. I have no return on my phone calls nor text messages, I feel very neglected by a builder whose contractors did not complete quality workmanship and the final inspection should have corrected the problems. I am not a happy customer as I am left hanging waiting for someone to not only acknowledged the problems but will send reputable workers to fix the issues in a timely manner and communicate with me on an ETA. Having the shelving of the master closet collapse and tearing the drywall to mention the latest is very dangerous, I am afraid that the shelving system in the entire house is weak and could become a danger, Having exposed wiring was also dangerous. Sending an electrician who does not follow the work order and does not complete the task is neither professional nor acceptable. At this point, I am very disillusioned with my purchase and will think twice about recommending Del Webb and Pulte ... More

Pulte was adamant about there 10 point process never happened. There walk through inspection we’re not followed through. It took 4. Days to get hot water and We couldn’t cook no gas? Took a month to get shower door in master bedroom. The outside slider it took a month for some one to come out now we have to wait for new door. I asked repair people if the tile floors were sealed and was told because we are old people they don’t seal them because we might slip and fall?

Pulte's Build Quality Process sounds good if it were followed. Their top priority is getting the home closed and not the quality. Even with paying for top tier upgrade options, the materials and workmanship are substandard. We closed the last week of September, here it first week in November... and we are dealing with 1800 sq feet of tile re-grout, walls and baseboards repairs/ painting, cabinets issues, and a shower floor re-do. We are living in the home in the middle of all this ... and haven't fully unpacked and we delayed furniture deliveries until these are completed. Thier Warranty Customer Care service is painful ....poor process and communications leading to delays and miscommunication to vendors. Unfortunately, customer care managers are not a truly a customer advocate as they abide by Pulte rules such as the motto ....if you can't see it from 4 feet away or in certain lighting .... it's not an issue. The Warranty Customer Care service is a false sense of assurance when you go to close. They'll address the issues .. but how long and at who's level of quality? ... More

Noticed several issues as soon as we moved in. The toilet bowl leaked, trim was missing from under dishwasher, peep hole improperly installed, hole in ceiling next to a vent, light fell out of ceiling and is hanging by the wires and our doorbell improperly wired. Our sprinkler system has not worked for almost 2 months. Numerous calls and several attempts later and they are still not working. After moving in it was determined that a drainage system needed to be installed so they show up one day without notice and start tearing up my poorly laid sod and install drainage pipes that should have been installed when the house was built. The workers just laid the bushes they dug up on top of the soil wherever they thought they belonged. All this is just the tip of the iceberg. Things like screens pulling out of the Lanai that have holes in them, etc. None of the issues are being addressed because of the Corona virus but there is no reason a repairman couldn't enter the house wearing a mask and gloves to complete the repairs and some of the repairs are outside of the home. If I can safely shop at Publix, sit in a restaurant and have a meal or go for a walk on the beach there is no reason repairs can't be made. Stop using Corona virus as an excuse and start making repairs. The icing on the cake is our club house that was supposed to be completed before we moved in on April 1st is still not finished. Houses are being built by the dozens but repairs can't be completed. Very dissatisfied. . ... More

We have been here a month people are great. We have been trying for 3 weeks for someone return our call to help resolve the issues. Having buyers remorse

As such, the term building quality is not applicable to Del Webb, As it relates to Pulte, the quality is average, as is usual for mass production, very much dependable on the region and specific location defining labour quality and skills. In my case, these were below substandard. In my area, Pulte construction managers were lacking basic understanding of the function and project management process resulting in multiple defects and deficiencies that am addressing up to date six weeks after the closing. On the other hand Del Webb's signature advantages, such as elegant architectural design of homes, layout of communities involving extra space for preserves and nature trails, and enhanced upgrade options, overweight Pulte's quality building problems. All-in-all, am happy with new home despite multiple Pulte's failures, including broken communications and unpredictable delays. I still recommend Del Webb to new customers. ... More

Do not close until everything in your Pulte home has been done to your satisfaction. It might not get done after you close. We had excessive things wrong in the home and they are still fixing things after almost 2 months. Then to fix it, they give you a 4 hour window to show up, and then might not even show, or only fix half of what was scheduled. We had to escalate up thru corporate and even they did not care. We have not been happy with our experience at all.

Waiting on issues to be addressed after 2 months

WE WERE NOT ADVISED ON ALL UPGRADES BY SALES. SEWER BACKED UP TWICE THE FIRST WEEK, SEWAGE IN THE SHOWER, NOT FIXED FOR A WEEK. POOL WAS NOT CLEARED UNTIL ALMOST A MONTH AFTER CLOSING, NOW THE POOL MOTOR IS BEING REPLACED. BAD PAINT JOB...PAINT COMES OF TO EXPOSE DRY WALL IF YOU WIPE IT. FLOORS WERE VERY DIRTY. MANY SUB CONTRACTORS DID A POOR JOB.. INSTALLS MADE INCORRECTLY THAT HAD TO BE CHANGED. DEL WEBB PEOPLE DID NOT AND STILL DO NOT RETURN CALLS AND TEXTS. MEGAN M. GONE FOR 3 WEEKS WITH NO REPLACEMENT AND DOES NOT RETURN CALLS. MANAGER TODD WAS GOOD BUT HAD POOR SUB CONTRACTORS...PLUS MANY SMALL THING I WON'T MENTION ... More

Ask lots of questions and hopefully get truthful answers.

very poor customer service. After closing, you are lucky to get them to answer your phone calls.

We sold our home in Texas and moved to Florida to be close by during the purchasing and building of our forever home to spend our retirement years. We were looking forward to being close to the community during the construction. It was going to be an exciting process for us to see our dream home become a reality. Our good experience was limited to our salesperson, Caryn, and the design center. Once construction actually began it went downhill and got worse with every phase of the work. We were the ones to find construction and quality issues throughout the process -- and reported them to the construction manager. Things like missed outlets and cable connections, missed air vents, improperly placed air vents, incorrect lighting placement throughout the home, exposed wiring for the HVAC system that was supposed to be routed through the walls, forgotten crown molding, damaged cabinetry, awful tile/grout workmanship, and more. All of these things, and more, were found by US and reported multiple times to our construction manager, and then up the chain to supervisors and regional director. Our build, which was scheduled to be completed in Jan-Mar 2022 did not close until mid-Aug 2022. We closed with a list of 50+ issues that needed to be resolved. Our Customer Care Manager, Robert, has been working really hard to get our list of issues resolved since our closing. Many of them have been resolved and checked off but there are still a few big-ticket items that are in process and need to be completed before we can consider the home finished. We've been in the home now for 2 1/2 months and have damaged cabinets that need to be replaced, and a whole home that needs to have the tile regrouted and broken tiles replaced. We love our model, we're making changes that suit our needs, and look forward to having the issues completed so we can actually feel like it is ours. Would we do this again? Not with Pulte -- the quality of materials and the process (or lack of) all but ruined our experience of having our home built. Bottom line is things are getting fixed, but those things should not have occurred in the first place. We do look forward to living in the Del Webb Tradition community and enjoying our retirement years -- just wish we did not have to go through so much anguish to get to this point. ... More

Management is not very helpful. Too many people and no one responsible/responsive.

We had to have a shower door replaced. Water still leaks through door onto bathroom floor. Garage floor muddy foot prints and globs of cement. Kitchen cabinets doors not aligned. Kitchen cabinet doors scraped all along bottom. Piece for dishwasher sitting on counter waiting to be installed. Raul responds and takes care of what he can.

The subcontractors used to do the floors, windows, painting, grouting, cabinetry and final cleaning were all substandard. They had no attention to detail and were clearly rushed. There are a lot of quality issues that we now have to spend our time on to get repaired and nothing is fixed completely the first time. We are so disgusted with the lack of quality that we would never have bought this place if we knew how the house would’ve turned out. We are getting a lot of excuses from our warranty person who has told us he has 300 houses he is responsible for. We paid close to $400k for this house and it definitely wasn’t worth it. Be forewarned if you are buying that you will need to document and follow up on all of the issues. One example is that our frameless shower door is leaking so badly from under the door that it soaks an entire towel every time we shower. We were first told it was because there wasn’t a plastic threshold placed under the door so one was put on but it was put on too high and water is still leaking underneath. Now we have to have the entire door removed and tiles replaced to pitch the tiles differently so the water doesn’t leak out. This is not happening until mid August, which is almost 8 weeks after closing. The window trim and baseboards were not painted properly so there were scrapes and dings and multiple places where the paint on the baseboards was totally missed. The painters left countless drops of paint on the pavers in both the front and back of the house. If we hadn’t requested help to fix nothing would’ve been done. And when they sent someone to try and clean up the paint they did a terrible job. We were led to believe that Delwebb builds quality homes and we would totally disagree. They have serious problems with their build and finishing process that need to be addressed but I doubt they will. Also The cleaners did a horrible job cleaning the windows and floors. And they do not clean baseboards because it’s not in their contract. We also have electrical issues with circuit breakers popping all the time. I literally could go on and on but I’m getting reagitated writing this. I think you get the idea. ... More