Del Webb Reviews in Martin St. Lucie Okeechobee Counties, FL

We sold our home in Texas and moved to Florida to be close by during the purchasing and building of our forever home to spend our retirement years. We were looking forward to being close to the community during the construction. It was going to be an exciting process for us to see our dream home become a reality. Our good experience was limited to our salesperson, Caryn, and the design center. Once construction actually began it went downhill and got worse with every phase of the work. We were the ones to find construction and quality issues throughout the process -- and reported them to the construction manager. Things like missed outlets and cable connections, missed air vents, improperly placed air vents, incorrect lighting placement throughout the home, exposed wiring for the HVAC system that was supposed to be routed through the walls, forgotten crown molding, damaged cabinetry, awful tile/grout workmanship, and more. All of these things, and more, were found by US and reported multiple times to our construction manager, and then up the chain to supervisors and regional director. Our build, which was scheduled to be completed in Jan-Mar 2022 did not close until mid-Aug 2022. We closed with a list of 50+ issues that needed to be resolved. Our Customer Care Manager, Robert, has been working really hard to get our list of issues resolved since our closing. Many of them have been resolved and checked off but there are still a few big-ticket items that are in process and need to be completed before we can consider the home finished. We've been in the home now for 2 1/2 months and have damaged cabinets that need to be replaced, and a whole home that needs to have the tile regrouted and broken tiles replaced. We love our model, we're making changes that suit our needs, and look forward to having the issues completed so we can actually feel like it is ours. Would we do this again? Not with Pulte -- the quality of materials and the process (or lack of) all but ruined our experience of having our home built. Bottom line is things are getting fixed, but those things should not have occurred in the first place. We do look forward to living in the Del Webb Tradition community and enjoying our retirement years -- just wish we did not have to go through so much anguish to get to this point. ... More

Management is not very helpful. Too many people and no one responsible/responsive.

We had to have a shower door replaced. Water still leaks through door onto bathroom floor. Garage floor muddy foot prints and globs of cement. Kitchen cabinets doors not aligned. Kitchen cabinet doors scraped all along bottom. Piece for dishwasher sitting on counter waiting to be installed. Raul responds and takes care of what he can.

The subcontractors used to do the floors, windows, painting, grouting, cabinetry and final cleaning were all substandard. They had no attention to detail and were clearly rushed. There are a lot of quality issues that we now have to spend our time on to get repaired and nothing is fixed completely the first time. We are so disgusted with the lack of quality that we would never have bought this place if we knew how the house would’ve turned out. We are getting a lot of excuses from our warranty person who has told us he has 300 houses he is responsible for. We paid close to $400k for this house and it definitely wasn’t worth it. Be forewarned if you are buying that you will need to document and follow up on all of the issues. One example is that our frameless shower door is leaking so badly from under the door that it soaks an entire towel every time we shower. We were first told it was because there wasn’t a plastic threshold placed under the door so one was put on but it was put on too high and water is still leaking underneath. Now we have to have the entire door removed and tiles replaced to pitch the tiles differently so the water doesn’t leak out. This is not happening until mid August, which is almost 8 weeks after closing. The window trim and baseboards were not painted properly so there were scrapes and dings and multiple places where the paint on the baseboards was totally missed. The painters left countless drops of paint on the pavers in both the front and back of the house. If we hadn’t requested help to fix nothing would’ve been done. And when they sent someone to try and clean up the paint they did a terrible job. We were led to believe that Delwebb builds quality homes and we would totally disagree. They have serious problems with their build and finishing process that need to be addressed but I doubt they will. Also The cleaners did a horrible job cleaning the windows and floors. And they do not clean baseboards because it’s not in their contract. We also have electrical issues with circuit breakers popping all the time. I literally could go on and on but I’m getting reagitated writing this. I think you get the idea. ... More

Great floor plans poor quality control and vendor supervision

Very sloppy new house presented to us

Great home and really nice neighbors and community amenities. Very happy we moved here.But based on my firsthand experience DO NOT USE PULTE MORTGAGE! The employees are mostly INCOMPETENT and from my experience have very little knowledge of the correct mortgage product to put you into. They knew upfront that I was self employed and regardless Pulte Mortgage switched me into 3 different mortgage products over a 5 MONTH PERIOD…… ALL DUE TO INCOMPETENCE! After many months of ENDLESS and sometimes REDUNDANT paperwork requests one of their so called ‘specialists’ actually called my wife and myself the day before the closing and asked for my father’s death certificate……..only one problem…..my father is not dead! If I hadn’t complained and gotten a knowledgeable supervisor to finally approve my loan this moronic mortgage marathon may have continued even longer! What HORRIBLE CUSTOMER SERVICE, not to mention the unnecessary STRESS! Pulte Mortgage notified me soon after my first loan payment that my loan had been sold several weeks after closing which furthered my belief that Pulte doesn’t care about customer service, and they probably hire inexperienced employees to save money knowing they’re just going to make a few quick bucks off their customers before they sell the loan. Several other new homeowners stated they went through some similar financing ordeals and had their loans quickly sold as well. I guess Pulte is a Bundle and Sell company?……..or for abbreviation purposes a BS Company. They recommend that you use them in the contract, but from my experience it would’ve been much faster and a lot less stressful had I used an independent lender. The independent lender had previously qualified me in the correct mortgage product in several days. Don’t make the same mistake! I highly recommend you use an independent mortgage company! ... More

When the purchase agreement says two years to complete your home, Pulte means it. That clause isn't there in case of a hurricane disrupting there production,

We love the house, but dislike customer service's response to my issues. The lack of attention to detail.

It appeared that there was a rush to finish the house by closing date. Many small items are still unresolved even after two months

The contractors appear to have no interest in taking pride in their work. They seem to have the attitude that they needed to get the work done and move on to the next home, with little to no oversight from the builder. Our home was not move-in ready on the closing date. There were many, many issues. The sewer was backing up on the walk through and wasn't fixed until a week after we closed, which was nine days after closing. The tile work was especially poor, including but not limited to, broken tiles, numerous spacers left between tiles (we're still finding them) and grout tracked through the house all over our tile that we paid extra for. Plumbing fixtures were not even set over the holes on the countertops in the master bath. back yard corner spotlights, that we paid extra for, are not in the corners but about a foot away. we're still waiting on a cracked window to be replaced. We cannot step in our front yard, it stays saturated and muddy. The list goes on and on. We have great neighbors and like the area and would even think about upsizing in Del Webb if the workmanship was of better quality. At this time we would not recommend anyone buying a Del Webb home. In fairness, Rob and Mike, from customer service, are doing their best to help us out. ... More

Realtors did not DISCLOSE ALL FACTS. And when showing them the mortgage documents, they didn't know how to read them. Said that they "were wrong". It was a $30,000 difference! I've been in the real estate industry for many years. I need to give them a crash course in how to read a mortgage loan statement and to advise them that they have an ethical obligation to DISCLOSE EVERYTHING UP FRONT. And if you don't know something, admit it. Don't say "the bank is wrong". I was not told of the extra $195 to Town of Tradition either or the controverial path. Property manager just as rude or maybe just as unknowledgeable. Again I have my CAM license, so I'm aware of what managers go through. Say you "don't know" but don't be rude. I pay for them....they work for us, the owners. ... More

Although we gave a good review originally, after more than a month of living here, we are now extremely disappointed. It took way too long to start building and then it seems Del Webb rushed to complete. From the beginning, Del Webb's sales staff would only contact us after we contacted them. No updates were forthcoming until we called them. Fast forward to after closing, we hired painters to paint the bedrooms, den, and bathrooms and found the workmanship of Del Webb, in association with the walls, abysmal - incomplete (gap between top of door and drywall), did not sand mud and painted over it, gobs of caulk not smoothed out, pockmarked and dents everywhere. The building and warranty managers told us we should have never used eggshell paint because it would show too many flaws. Well we weren't expecting such poor workmanship! The drywall people came (3 days) to try and fix everything but short of starting all over (hanging new drywall), it was a futile endeavor. To top it all off, we paid extra money to have smooth walls; it was a builder's upgrade. We requested a refund, but never heard back from the salesman (no surprise there). We just hope that Del Webb's poor workmanship doesn't show up in anything else but only time will tell. In summary, Del Webb's abysmal workmanship cost us more time and money to try to correct their mistakes. ... More

It’s sad , customer service is horrible, they all lie , from Dec 22 to now Feb7 all unfinished areas have not been done , from the president of construction down , no response ! The house was left dirty Was promise to clean it. Never got done ! The HOA is a joke, too wait two Months of approvals, no personal service , plus the streets are in uneven! No body takes responsibility! From the president, you cannot get in touch with ! Never I will ever anytime move into a community of Del Webb ! Sorry it’s your sins !!

Very disappointing experience. Very misleading sales practice. Very inflexible and rather unfair throughout process.

This experience was one of the most stressful things we have been through. The only person I would give a 5 star to was our saleperson Brendan. He was fabulous. He tried to help out on many different occasions getting us in touch with the right poeple. We closed in September and there are still so many issues they are addressing and fixing. At one point I wanted to stand out front of Dell webb with a sign that said don't buy here. I really think our problems stemmed from our Construction manager. Our customer care rep Mike is helpful with trying to resolve all of our issues. The contractors who are fixing all of the issues are doing a great job. The community is awesome though. The people are extremely friendly and the clubhouse is outstanding. ... More

I am very disappointed in this experience. No one from Pulte has been honest nor lived up to their word other than Brendan the sales manager who at least tries. I have been lied to my face numerous occasions by Pulte representatives and that is unacceptable on all levels. Once you close on your home, it takes an act of God to remedy issues you were promised would be fixed or the “fix” is a bandaid and not remedied professionally, as corners are cut. In other words, the “fix” is not a fix at all and attempting to have it done properly becomes a full time job for the homeowner. It is obvious that Pulte makes economical decisions on their on own behalf and has little or no concern for the homeowner. The quality of workmanship is subpar at best. Very difficult to understand why the work isn’t done right the first time! I would highly recommend that you do not close until every last item has been addressed and remedied prior to closing because it now becomes your problem and it is a nightmare!!! If I had to do it all over again - I would not! ... More