Del Webb Reviews in Melbourne, FL

The initial experience with the realtor Bridget was very favorable and she was very accessible. Our construction manager kept us posted on each step. My disappointment was with the mortgage process with Pulte which was traumatic. There were no instruction manuals for the appliances. When we did have a problem with the dishwasher/garbage disposal it took 3 weeks for plumber to come. In an over 55 community, I was surprised that I had to put in safety bars in the bathroom and pool which should have been standard.

From beginning to end the process of buying at Dell Webb was extremely easy. The people who were friendly professional, and gave me a warm welcome. I enjoy living here.

Overall experience was good. After experience especially for those that are working still can be better. Need to have weekend appointments. Contractors need to respect those that are working to times committed be there when told or expected. Communication needs to be better with a phone call or text of arrival times.

This is our 3rd home, and our second home where we chose the design and accessories. Del Webb and their employees were great and helping to guide us through the process. Was it a flawless experience? No (nothing in life is flawless), did Del Webb and their staff did everything to make it an enjoyable and stressful free environment? Yes! The quality of materials used and the final product were great. Can some upgrades offered be outsourced cheaper? Yes. That is an individual decision to make, and you have to take into consideration that anything done on the outside of the home, will require you to close on your home first, and then submit for an ARC approval, which if you filled out correctly after reading what is allowed, can take up to 45 days for an answer of approval or denial. If you have to resubmit your ARC request due to missing information or non approval, you have to start the process all over again. So if time is not important to you, and you can wait several months to get an ARC approval, then dont upgrade through PULTE, and get an individual contractor, but if you want to move in and not worry about delays, then get the upgrade with PULTE. Our only complaint that could have made the process better where the following: 1- Pulte finance- Although we informed them of the importance of the closing date and Time constraints and their assurance it would not be an issue, they tried several times to change closing date and Time for their convenience, ultimately honoring our request. Additionally they asked for the same documents several times, even though we had attached them to their portal. Every time someone filled in for the financial advisor, we would receive another request to submit documents, that were already attached. They also told us 12 hours before closing that a document was missing, and for which we had already spoken to our main financial advisor, and were cleated, and they wanted to change our closing date and Time just hours before, due to their own negligence. PS- Your mortgage and insurance through Pulte will be sold to another company by the time your first mortgage payment is due. Design studio - An EV charger displayed in their website with photos was not what we paid for and received. We were informed that what we paid for was an EV 240 v plug on the wall. Which we disputed because that is not what was on display in their site. Pulte finally did the right thing. I requested they update their website to avoid further confusion with new home buyers. I have not checked to see if they updated their website. Home quality- We were assigned a construction manager (Morgan) who was excellent and kept us informed through the whole process. He made sure our questions and concerns were addressed and ensured we were satisfied with the final product (per home specs). ... More

Morgan, Lisa, and Crystal was great and helped us step by step to cross the finish line and we are very happy.

Overall, a great experience from sales to closing, some follow-up issues still unresolved, request to install screens, a very simple and benign project, enclosing our lanai is still pending (appl submitted on 3/5/26).

Pulte has a great sales pitch. Selling you a lifestyle. The actual build is just rushed. Limited attention to detail. Pulte offers a lot of lip service, but based on my experience, the actions don't support statements. They do not respond to warranty requests to correct flaws. Clearly their only goal is to throw homes up quickly to make money. And to add insult to injury, it is a 55 plus community, yet, minor children are everywhere, noisy and often unsupervised.

Our sales experience was terrific with Lisa. And our construction manager Marvin did an absolutely fabulous job. We are very very happy with the condition of our brand new home!!! 5 Stars plus!

All the freeze dead plants in my new yard have been replaced, great job.

From the time I signed my contract it was a very smooth process, I got great weekly updates, visited during construction and really it was very smooth across all the Pulte platforms (including finance and insurance). I have had a number of issues since moving in ( to be expected) and the warranty team has been very responsive. I’m overall very happy w my home but have had some issues w Pulte vendors (pool), and appliances ( washer and dishwasher). Again I expected some of this but it’s been a lot and I think I have one more vendor coming and hopefully then we are done. I love the house and meeting new neighbors, enjoyed the women’s lunch last month and am Looking forward to the amenity center being open! ... More

Our construction manager was great. WE were living 900 miles away when construction started. His weekly updates and picture of progress really made us feel like we were right there. We did travel to see the construction 5 times and every time he took time out of his day to walk through the current status with us. Even through final walk through Clinton was super. He even stops by when he is driving by just to say hi and answer questions.

Heather W our sales person and Manny our construction manager with the highlights of the process. Professional, seemed to be available anytime to answer a question and if they did not know right away they would get back in a timely manner. These two individuals represented th company and themselves as true professionals.

Lisa was great, she was on top of things and was available quickly and very helpful. Manny was great also, great job showing us everything about the house and got things fixed quickly

Had one problem was addressed promptly and corrected

They said if we have a question and we do and they respond. Attentive to customers concerns

everything progressed as planned and on time

Overall, my purchase experience was good. I have been a bit overwhelmed with information regarding warranties and HOA policies but it will get better as time goes on.

The home buying experience was positive, and our builder representative(Marvin) was very kind\good. We have been in now for a little over a month, and are surprised and disappointed with the quality and workmanship of the finishes. It appears that "speed" was more important than quality, finished, product. In addition, we have just had to call the customer care line as ALL of the toilets\drains\tubs\showers have backed-up. Not the first impression we were hoping for.

Have bought and built many homes in the past. Construction manager seemed under pressure whenever we met. He did a very good job, especially in the quality of the build. Communication primarily only came from him. We did receive a couple messages from what appeared to be senior management asking if we had any issues. Twice I responded regarding a finance issue and asked for a response-never received one .

The builder (Clinton) and the sales rep (Katy) were fantastic to deal with from start to finish. They were both informative and responsive. The builder provided weekly updates, including update pictures on the progress of the building of the house, which my wife and I looked forward to every Friday! Terrific service!

This community is very welcoming and the homes are beautiful with the landscaping well maintained.

Good communication for initial purchase. . Mortgage a hassle. Disappointed pool and clubhouse not done without a clear date to open. HOA fees should have been reduced until we get the amenities. Took a long time for HOA to approve ARC items. No parking at dog park poor planning. HOA start up not so seamless. Warranty items not addressed

Paid Pulte well over one million dollars for a brand new home in Del Webb Viera. They use day laborers to construct the homes that are plagued with issues. Lesson learned. Never close on a home until it’s right and Pulte is a big mass market “big box” builder of terrible build quality. Extremely disappointing

Realtor and Work Manager were excellent. Workmanship fell short as identified in several areas through professional after build inspection. However quick fixes were accomplished after reporting. Price of home was overpriced per VA appraisal, negotiated new value and price were determined and accepted.

Everything went fabulous until we took possession of the home. We loved our sales agent Bridget and our builder, Lonnie was friendly and helpful sending us pictures of our house as it was being built. He was quick to respond to issues after closing, as well. But our disappointment was when we closed, so many things were not OK. Beverage fridge has never worked - still waiting on replacement, dishwasher and freezer never hooked up to water, doorbell was not wired correctly to work and rang by itself constantly, smoke alarm was not wired correctly and kept going off at all hours of the night, windows not cleaned - still have sticky residue on them, kitchen cabinets were not wiped clean - lots of fingerprints and residue on them, kitchen cabinet glass was filthy, shelves not set up in laundry cabinets, flooring products left in boxes in house, worker water bottles left in house and backyard, flooring had sticky residue I had to scrub clean, sink in garage filthy, etc... We love the house but the lack of detail to present the home in a clean, welcoming condition was seriously lacking. ... More