Del Webb Reviews in Melbourne, FL

The people I worked with were all very professional. They did an excellent job of getting me through the process to my new home.

I am a Realtor and have always said that a Builder is as good as their Contractors. Being the first one on the street I have seen how hard these tradespeople work but unfortunately the quality of workmanship needs some improvement. I have seen these people work every single day and I feel that they are being pushed into producing and that is not always good for quality work. My ratings on this survey would have been more like a 3.*****. As a Realtor of 23 years I found that the ***** was not very good. I would look into other companies if I was Pulte. I am disappointed that the sales office feels that they should let someone purchase a house and then let warranty deal with the problems with the house when there are apparent issues that should be taking care of ahead of time. That is why the villa next to me has now had a price drop from $456,000 to $399,900 and remains available. As a Realtor, I would not recommend that my buyer purchase that unit. I have an issue with a truss that should have been addressed by Pulte and my Construction Manager prior to me purchasing. I have a bow in my dining room ceiling which was pointed out during my walk-through the week before I closed. Someone put a little drywall mud on the ceiling thinking it would cover up the issue. The ceiling is uneven well into the dining room. Also, I have had 6 different corners of my walls that have had the corner bead pop in numerous places. The drywall repairs are unacceptable in most places. My husband had a construction business and I have helped remodel homes in the past. I have found that it is best if I do the wall repair myself. I have areas that I have to sand down and redo to make them acceptable. There should not be that many issues with the corners. There are more issues but I have to end somewhere. Lyndsay and Kristi, with the *****, have been really good and I appreciate their efforts to help with get the issues in my house taken care of. Please feel free to contact me to discuss any of the issues that have been addressed. ... More

It seems that the tiles installed in this house were definitely not a Pulte best.

My entire hvac system was compromised due to poor installation and inability to id an issue. Also I have no idea due to high temperatures in home what else was compromised. Floor , cabinets etc

Our AC has not worked properly since the day we moved here. It will be a month on 8/28. The landscape crew mowed our front yard and completely missed our backyard this week. Trash collection only came one day last week. The pond water ***** behind our home is low and looks bad.

Too much pressure to complete the mortgage process months before construction began. Corporate Pulte doesn't seem to care about the buyers. One bright spot was the project manager, he kept the build process on track. The ***** is a problem, needs to focus more on enhancing the residents lifestyles not creating rules to detract from the daily Del Webb experience. My neighbors and myself have had an issue with our retention ponds that's lasted 2 months with no resolution in sight. There are some positives at the Viera property but given a do over, not sure we'd make the same decision.

Workmanship is not the quality I expected from Pulte homes. Walls are thin, paint and grout where it should have been cleaned. Ghosted by customer service for fixes. HOA unresponsive.

Many of the "subs" did not provide quality work. Had to be fixed. Pulte post closing "fixers" were Excellent.

The initial experience with the realtor Bridget was very favorable and she was very accessible. Our construction manager kept us posted on each step. My disappointment was with the mortgage process with Pulte which was traumatic. There were no instruction manuals for the appliances. When we did have a problem with the dishwasher/garbage disposal it took 3 weeks for plumber to come. In an over 55 community, I was surprised that I had to put in safety bars in the bathroom and pool which should have been standard.

From beginning to end the process of buying at Dell Webb was extremely easy. The people who were friendly professional, and gave me a warm welcome. I enjoy living here.

Overall experience was good. After experience especially for those that are working still can be better. Need to have weekend appointments. Contractors need to respect those that are working to times committed be there when told or expected. Communication needs to be better with a phone call or text of arrival times.

This is our 3rd home, and our second home where we chose the design and accessories. Del Webb and their employees were great and helping to guide us through the process. Was it a flawless experience? No (nothing in life is flawless), did Del Webb and their staff did everything to make it an enjoyable and stressful free environment? Yes! The quality of materials used and the final product were great. Can some upgrades offered be outsourced cheaper? Yes. That is an individual decision to make, and you have to take into consideration that anything done on the outside of the home, will require you to close on your home first, and then submit for an ARC approval, which if you filled out correctly after reading what is allowed, can take up to 45 days for an answer of approval or denial. If you have to resubmit your ARC request due to missing information or non approval, you have to start the process all over again. So if time is not important to you, and you can wait several months to get an ARC approval, then dont upgrade through PULTE, and get an individual contractor, but if you want to move in and not worry about delays, then get the upgrade with PULTE. Our only complaint that could have made the process better where the following: 1- Pulte finance- Although we informed them of the importance of the closing date and Time constraints and their assurance it would not be an issue, they tried several times to change closing date and Time for their convenience, ultimately honoring our request. Additionally they asked for the same documents several times, even though we had attached them to their portal. Every time someone filled in for the financial advisor, we would receive another request to submit documents, that were already attached. They also told us 12 hours before closing that a document was missing, and for which we had already spoken to our main financial advisor, and were cleated, and they wanted to change our closing date and Time just hours before, due to their own negligence. PS- Your mortgage and insurance through Pulte will be sold to another company by the time your first mortgage payment is due. Design studio - An EV charger displayed in their website with photos was not what we paid for and received. We were informed that what we paid for was an EV 240 v plug on the wall. Which we disputed because that is not what was on display in their site. Pulte finally did the right thing. I requested they update their website to avoid further confusion with new home buyers. I have not checked to see if they updated their website. Home quality- We were assigned a construction manager (Morgan) who was excellent and kept us informed through the whole process. He made sure our questions and concerns were addressed and ensured we were satisfied with the final product (per home specs). ... More

Morgan, Lisa, and Crystal was great and helped us step by step to cross the finish line and we are very happy.

Overall, a great experience from sales to closing, some follow-up issues still unresolved, request to install screens, a very simple and benign project, enclosing our lanai is still pending (appl submitted on 3/5/26).

Pulte has a great sales pitch. Selling you a lifestyle. The actual build is just rushed. Limited attention to detail. Pulte offers a lot of lip service, but based on my experience, the actions don't support statements. They do not respond to warranty requests to correct flaws. Clearly their only goal is to throw homes up quickly to make money. And to add insult to injury, it is a 55 plus community, yet, minor children are everywhere, noisy and often unsupervised.

Our sales experience was terrific with Lisa. And our construction manager Marvin did an absolutely fabulous job. We are very very happy with the condition of our brand new home!!! 5 Stars plus!

All the freeze dead plants in my new yard have been replaced, great job.

From the time I signed my contract it was a very smooth process, I got great weekly updates, visited during construction and really it was very smooth across all the Pulte platforms (including finance and insurance). I have had a number of issues since moving in ( to be expected) and the warranty team has been very responsive. I’m overall very happy w my home but have had some issues w Pulte vendors (pool), and appliances ( washer and dishwasher). Again I expected some of this but it’s been a lot and I think I have one more vendor coming and hopefully then we are done. I love the house and meeting new neighbors, enjoyed the women’s lunch last month and am Looking forward to the amenity center being open! ... More

Our construction manager was great. WE were living 900 miles away when construction started. His weekly updates and picture of progress really made us feel like we were right there. We did travel to see the construction 5 times and every time he took time out of his day to walk through the current status with us. Even through final walk through Clinton was super. He even stops by when he is driving by just to say hi and answer questions.

Heather W our sales person and Manny our construction manager with the highlights of the process. Professional, seemed to be available anytime to answer a question and if they did not know right away they would get back in a timely manner. These two individuals represented th company and themselves as true professionals.

Lisa was great, she was on top of things and was available quickly and very helpful. Manny was great also, great job showing us everything about the house and got things fixed quickly

Had one problem was addressed promptly and corrected

They said if we have a question and we do and they respond. Attentive to customers concerns

everything progressed as planned and on time

Overall, my purchase experience was good. I have been a bit overwhelmed with information regarding warranties and HOA policies but it will get better as time goes on.