Del Webb Reviews in Melbourne, FL

Sub-par workmanship and lack of attention to detail in multiple phases of the build process. They're building too many, too fast, given the amount of supervision they have and with their (obviously) limited access to workers who are skilled.

My how things have changed for the worse. A Del Webb home is no different from any of their other divisions or their competitors. The overall quality of our home is borderline atrocious. Mounding isn’t properly cut and fitted, tile work is slightly better. Wall texture is totally inconsistent. No amount of caulking, which is improperly used everywhere helps. Landscaping is as poor of quantity as one can get away with. Everyone who works for this builder has a lane, and in it they stay. Nothing with this build happened on time. And excuses flowed frequently for every imaginable issue. So far our del Webb experience leaves a lot to be desired. And I’m pretty sure I am not alone with these sentiments. ... More

Bridgette our salesperson was the bright spot in this process .

We have numerous items that remain unresolved from our walk through and punch list. Several are significant. We have not heard back on any of them. We closed June 22. Over a month ago. We have also submitted other issues through the warranty process and none of them have been resolved. No communication. Nothing fixed.

Pinchlist items not completed a month after close Construction supervisor was awesome when you had his attention ! Seemed he was overloaded and communication was not timely. Sales person held communication together!

I unfortunately feel that my new Del Webb home is not worth what I paid for it. I have found that all of the materials used, including the very expensive upgrades have not been worth the price. I only recently moved in so I am hoping that the community that was promised will make it worth it. But I am very disappointed in the quality of the materials and workmanship of my home. My advice to new buyers if you want to be in a Del Webb home is to not buy ANY of the offered upgrades. But the base home and out the upgrades in yourself after the fact.

Pulte customer service needs lots of improvements .

First and foremost, the sub-contractors are/were sloppy with their work ethics with NO pride in their work skills. The upper management never had a pulse on what actually was going on with the project. We are very hesitant to pursue another venture with this developer. Now we will see if their follow-up will rise to the occasion, as they promised, to fix what the contractors did not complete the first time.

Learning that we are not alone in our home buying experience, helps us face the absolute myriad of problems encountered after spending 3/4 of a million dollars on a 300k home. Faulty workmanship, major electrical issues, cheap materials, single pane vinyl storm windows are installed. Double paned storm windows were supposed to be installed. This is an issue with many of the homeowners here.Incomplete insulation installation, as well as no insulation in many of the homes. The issues mentioned, are common with lower end construction, 200-300k. We have realized that with more than double the expenditures with Pulte at Viera, we have acquired a house with lower end construction issues. Del Webb, who designed my hometown in Arizona, would roll over in his grave to see what is going on here with Pulte. It is an absolute blemish on his name. ... More

I had high hopes for our beautiful new - and very expensive- home. Our construction mgr was the only reason we went through with the home build- Clinton was awesome. We had horrible experiences of being lied to and the quality of their product is horrible. Def not what we expected

Builder very slow to correct warranty items.

Buying experience was pretty good. Closing was a joke. Del Webb/Pulte employees stood over us encouraging us to give everyone a 10. The trades who worked on our home were awful and extremely sloppy. Pulte said the windows in homes were hurricane proof, double pain with vinyl frames. We got hurricane proof only. Neighbors are filing a class action suit against Pulte.

There were issues before closing that were not resolved and closing was delayed causing my belongings to be moved again into storage. The quality of workmanship was poor - paint on the floor and on the windows, exterior and interior doors out of line, sloppy paint job. The construction manager tried his best to resolve all the issues but with his other workload, it was overwhelming. It has been more than a month since closing and all issues are still not resolved.

It has been approximately one month since I moved into the new home. I currently have 10 open requests in for repairs. So far. I have had 7 contractor appointments to repair the refrigerator, cabinets, caulking, painting, etc. I anticipate over 10 more contractor appointments to address open issues. Due to serious insect issues, I was required to scrub, power wash (entire house) and paint areas of the house to clean and cover up insect residue. Buying the paint and paying for power wash was over $500.

Del Webb needs to hire professional vendors, experienced construction managers and not overload them with 35 plus houses to manage. Upper management is non responsive including the President of Pulte. The whole process needs to improve.

After having good experiences in building 3 homes, our expectations were high after reviewing the home building stages of Del Webb's homes online. We experience none of the process that was advertised, until we complained, and then we still only received 1 of the building stages of the presentation. We had 3 different construction managers who did not communicate with each other which caused us to missed opportunities to make changes we wanted before the final deadline. We visited a different location where we chose the model we wanted to purchase (due to our location was not completely built). The Sale Rep was unaware of certain home features at our location where our house was going to be built, which caused us to miss opportunities to purchase other features. After closing we could not live in our home due to the infestation of insects in the home, and a tub I could not use for a week. I was very upset and hurt for the first time in building a home and our last home for retirement. Numerous cosmetics and some structural issues, which was surprising for the price of our home, and still ongoing issues approximately 30 days after closing. We never heard from anyone of our concerns during our building process after we made two attempts, through customer service and corporate through our survey process. We are currently working with a wonderful Customer Care Manager to address our concerns, and issues with our new home that's the only reason why we marked "Trustworthiness" and "Responsiveness to issues" a 3. We are hopeful these issues will be resolved soon. We wanted to be honest about our experience so no one else will have to deal with these types of issues moving forward. The community is beautiful, but the workmanship lack quality and communication lacks real customer service experience. ... More

Avoid Del Webb Viera. Misleading marketing and poor workmanship.

They promise a lot but that’s not cutting it. Prior new home build with a different builder was a superior build in workmanship. They do respond to issues but what a disappointment the problems happen in the first place. Thats my take away. Viera however is a great place to live.

6th home build and definitely an overall bad experience. This new community was rushed into the market with not enough managers or trade skills. As such, a majority of us first dwellers suffered and are still suffering. Too many issues to list but we do have a list and pictures. One example, the handles on the garage doors had paint fingerprints on them, were falling off and the attaching hardware was all rusted! No excuses. Just hope Del Webb takes care of all the issues then maybe my assessment with move more into the positive.

I really like my home, but the process was very stressful and unpleasant. Sales person was hardly ever available and lacked interest in helping or answering questions. She was not available for any appointments scheduled with builder. The day of the closing I had to ask the builder if he could call her so that she could join us to be part of the last walk thru. She came for a short time. Sales rep was not present at closing. I felt discriminated. The builder was inefficient. We had to delay the closing by a day because several things were not completed. The house was left very dirty. Another builder lend me a blade so that I could take grout and film off the tile and countertop. I am still waiting for flood lights to be installed. Paint job was terrible. I wish I had more positive comments. I am glad building process is almost done and look forward to enjoying my home. ... More

We like our house model and design selections. That's where the "like" stops. This is a seller's market. Pulte is selling houses faster than they can keep competent workers on site. Quality has suffered. Home inspectors are a must to keep from closing with issues that are not addressed after closing. Read the covenants and decided if this this the place for you. Onsite property management is inexperienced and difficult to navigate.

Get a good home inspector. Try and find as many issues on the walk thru as possible. The quality of the finishes is so poor there will literally be hundreds of issues. Store your possessions and find a place to live until all issues are fixed. Do not close until. After closing and you live in the home you will find many lack of quality issues. Warranty people seem very nice and attentive, however as is typical there are 2 girls trying to do the work of 4 so they can only do so much.

The selection process is rushed and the presentation should be in an actual home not just samples. Construction manager inexperienced, not hands on, working with incorrect blue prints and may not supervise properly due to work load or just dosen't know what he's looking at. Overall workmanship ranges from "ok" to you have to be kidding. Response to issues is yet to be seen. Several request have been made, still waiting for response. Building a home here is like a box of chocolate, you never know what you're going to get. You better have deep pockets if you want some of the better building materials. You also will be cleaning for weeks after you take ownership. ... More

Just once during the building process i would like someone to make sure I got what I paid for and did what they said they were going to do. We've been closed 3- weeks and it has yet to happen. What a battle!!!

Pulte boasts "premium building materials" and "higher quality standards". I have gotten nothing but push back and told out right lies about rectifying issues with the quality of the "upgraded" kitchen cabinets. Some, but not all sizes of the doors have visible vertical seams. The sales manager claimed any doors wider than 20.5" wide will have a seam in the joints. Four sets of doors are 22'' wide and do have a visible seam. Upon visiting several other homes under construction in the same neighborhood with the same exact doors there are NO SEAMS on the 22" wide doors. So much for "Informed Sales Specialists". An expensive kitchen "upgrade". ... More