Del Webb Reviews in Naples, FL

Bill O, our sales rep was OUTSTANDING!! He did everything he said he would, guided us through the process, dealt with all our concerns, made the whole process a pleasure, in spite of the fact that it took over a year from contract to delivery. However, some of the subcontractors were not altogether satisfactory, tile and painting for example. The tile was not properly washed after grouting, which left spotting throughout the house, and is impossible to remove. The warranty service is all but nonexistent. I've done most of the punch items myself.

The construction mgr. Jake was a 10+, from our experience most others in the various departments did not live up to expectations. With that said the journey was worth it and we couldn’t be happier living here.

Point people all along the way were attentive. The only thing that was a small concern was the rotation of the Supervisor position. We has 4 Supervisors in a 8 month period

Overall quality is great. Due to shortages, delays were hard to swallow. Once house was closed, a couple of issues arose that I felt Pulte did not come through as expected.

Mgr was very knowledgeable, helpful and friendly. This is the 3rd new home we’ve built and while nothing is ever perfect, I would rate Pulte better than Toll. Fixing issues so far has been a little frustrating. Not the fault of our warranty manager, but all the moving parts and delays with labor and materials.

Jake was available and did professional walk thru. All defects were corrected in a timely manner.

Sales process and communication was excellent. We were in Michigan during build process. Holly was great in communicating weekly progress with pictures. Quality of workmanship and attention to detail was what I would consider average. About what we expected in covid environment.

Fixing problems faster and not having to wait so long for completions . Making sure all appliances are working properly and not having refrigerator problems 5 weeks out from closing date and having to wait almost two weeks to get a repair man out to view the situation and hopefully fix it. Not having cable hookups 4 weeks after moving in. Waiting for tv and internet

Did not have great experiences when trying to get in touch with my project manager

The reason my ratings are not greater is that my building manager was either not sufficiently trained, or worse, thought that problems I pointed out were not necessarily his responsibility to resolve. Let me explain. When I pointed out two deficient 2x4’s in a load-bearing wall, with large missing chunks of wood, and spacers between studs with gaps 0.5”-1” -wide, with nails clearly showing, I was told that the inspector would determine the need to replace/fix.

Once moved in you are basically on your own.

Took 13 months but we finally moved into our beautiful new home. Good quality workmanship in our new home and our construction manager was responsive to our needs.

Everything was good until the end then Pulti rushed the trades to finish . The floors are filthy still after 2 months . You want to clean them now after we moved in . We were told we would be fined if we don’t close . We did and got stuck with repairs All because you want your numbers to look good for the month .If you protect your finishes you will be successful

Home took longer to complete than anticipated due to lack of materials available and shortage of workers.

Make sure you have your attorney read through the contract and don't assume everything is good! We didn't do our due diligence and I am going to be paying an extra 21.000. because of it! Not there fault but the paperwork had something in it I didn't thoroughly read! After the mistake it was you signed the paperwork!! That's another thing they want you to sign and will tell you you don't really need to read it's all just boilerplate yadyada

The buying process went OK, spent 6 weeks in a Hotel which cost over $6,000. Never once were the VILLAS mentioned and never got help from PULTE as was discussed by 2 different people who knew my situation. Pulte has a good reputation, BUT they are only as good as the craftsmanship!!!! NOT GOOD!! SAFETY.. of individuals as we age I feel is not a consideration. The ELECTRICAL (light switches) are a joke... When you walk into a room for safety in the dark (night) one should have a light switch near doorway that turns on lights in the room the are entering. As medical person this is a major flaw in PULTE'S home electrical designs, NO consideration for safety of those who as they age lose depth perception, develop cataracts, limited peripheral vision. Shame on PULTE HOMES for not addressing SAFETY first in their home electrical design. ... More

Though the home buying experience was good, the customer service with issues after was horrendous. I have had three major issues. I went to settlement on 11/22. On 11/17 during my walk through, it was pointed out to me that there was a hole in the tub of my guest bathroom. It was put on the fix list, but was not repaired by settlement. When Del Webb sent out someone to review the problem, they could not fix it and needed to subcontract it out. When I called the subcontractor the first available date was February 17. I will not be able to use the tub for three months. This has been very inconvenient for guests. Secondly, I have had difficulty with the plumbing. The plumbers have had to come out twice because the toilets would not flush and the shower would not drain. The pipes from the house to the street were put in incorrectly. They are finally coming on January 13 to fix this issue. The third complaint has been with my washing machine. It would not work the first time I used it. Instead of giving me a new machine I had to wait for it to be repaired. It was finally repaired on January 11. I have not been able to wash laundry for 8 weeks. When the washer was found to be defective it should have been replaced immediately. I have sent emails and telephoned customer services numerous times. Instead of replacing the machine the representative said I could use the model machine. I am handicapped and walk with a cane. I was unable to carry laundry to the model home to wash it there. You expect appliances you paid for to work and if not to be replaced. I now have a machine that was defective and how long will it last having been ‘repaired.’ Very disappointed in customer service on helping remedy problems with my new home. ... More

My shower has of on handle opposite of shower head .

When a contractor completes a job, the construction supervisors need to do a better job inspecting. I have 2 light switches that control nothing, and a shower floor that puddles 18” away from the drain. Have requested repairs.

Felt like once you signed to build they moved on to the next people. Things not explained well or thoroughly. No appliances we selected at closing so we got loaners. Still waiting 2 plus months later. Feel like we got the shuffle.

The completion of our house kept getting pushed out and took way too long to complete. Now living here it seems like the focus is building a lot more houses and not getting the few houses completed in a reasonable time. Once we moved in there were a few things that needed to be fixed and it took a while to get everything done. I didn’t know that we needed to keep our trash cans inside the garage and with the the heat we have to continue to treat them to keep the odor down. I think a little storage space should be attached to the house where we can secure the trash cans outside. We love our new home but some minor issues could be solved to make it great. ... More

Too much constrution at same time delaying home closings.

Outside finishing in connection with a/c unit, cable box, outlet, etc., must be improved, too much defecting that they are taken as standard finishing.

Difficult building process from long distance

Interior of home home lacked attention to detail. Builder's supervisors should have caught defects.