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Del Webb Reviews in Ocala, FL

What Ocala Homeowners Have to Say About Del Webb.

Read all 437 verified reviews from homeowners that built a new home with Del Webb in the Ocala area. Ocala homeowners have rated Del Webb an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4.2 out of 5 stars in Ocala Area

437 Reviews in Ocala Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.2

Responsiveness 4

Del Webb in Ocala Area

View Homes

Customer Reviews

Positive attitude

  • Michael D.
  • Verified Homebuyer
  • February 01, 2022
  • Ocala, FL

I chose Stone Creek because of excellent design and great options available for our new build. Quality workmanship.

Total Score 4


Quality 5

Trustworthiness 5

Responsiveness 5

Recommend

  • Chris S.
  • Verified Homebuyer
  • February 01, 2022
  • Ocala, FL

The overall build experience was good. The field manager kept us informed with images during the process. There are several minor issues yet to be resolved but I am confident they will be.

Total Score 5


Quality 4

Trustworthiness 4

Responsiveness 4

The constant communication between site manager and us!!

  • Anonymous
  • Verified Homebuyer
  • February 01, 2022
  • Ocala, FL

We searched all over the state. Love Del Webb locations the most.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - My Project Supervisor responses quickly to punch list items,

  • Peter Y.
  • Verified Homebuyer
  • February 01, 2022
  • Ocala, FL

My Project Supervisor responses quickly to punch list items, but the Sub contractors Del Webb is using are very slow to respond. I understand that Covid and supply chain issues may play a big part, but when a new home owner has the same issues and their’s get resolve before ours, it is not right.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

Good Experience

  • Daniel T.
  • Verified Homebuyer
  • February 01, 2022
  • Ocala, FL

We are happy with our new home. The purchasing process was about as smooth as it could be. Uploading information was simple, and when I ran into problems, Jen jumped in to help out.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 5

Del Webb - Tried to keep everything on track with suppliers and workers

  • Michael K.
  • Verified Homebuyer
  • January 19, 2022
  • Ocala, FL

Tried to keep everything on track with suppliers and workers

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

It was the quickest closing I’ve ever done.

  • Martin C.
  • Verified Homebuyer
  • January 14, 2022
  • Ocala, FL

Our construction manager was very through. Chase B. is quite knowledgeable about the houses he oversees. His good attitude took a lot of stress out of the entire process. Thank you!

Total Score 3


Quality 3

Trustworthiness 4

Responsiveness 4

Del Webb gave us more than we expected!

  • James B.
  • Verified Homebuyer
  • January 12, 2022
  • Ocala, FL

I have a beautiful, well-built home, in a beautiful community! I wholeheartedly recommend Del Webb Stone Creek to anyone looking for a place to live well and enjoy the fruits of their labor, a happy and active retirement!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professionalism.

  • Ismael D.
  • Verified Homebuyer
  • November 30, 2021
  • Ocala, FL

We were blown away by how kind and courteous everyone was from our sales rep. to the on site project manager. They absolutely took the time to walk us through the entire process and answer every question we had (more times than I remember) until we were totally satisfied. Our Community is absolutely beautiful, well kept with tons of activities to keep you engaged. Our home is beautiful and we are very happy with our purchase.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Huge disappointment

  • Michael E.
  • Verified Homebuyer
  • November 30, 2021
  • Ocala, FL

Worst experience building Told anything just to make a sale Disability needs not met!!!!! Would not recommend

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Del Webb - This home appears to be well built and the process was smooth

  • Nancy A.
  • Verified Homebuyer
  • November 23, 2021
  • Ocala, FL

This home appears to be well built and the process was smooth

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

Our building supervisor was fantastic!

  • John D.
  • Verified Homebuyer
  • November 23, 2021
  • Ocala, FL

Phil, our building supervisor, went above and beyond our expectations. He sincerely cared about the construction and quality of our home. He was readily available to answer any questions we may have had; from beginning to end. Always kind and courteous, Phil made the building process very enjoyable.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - This has been a great experience working with everyone concerned

  • Terry H.
  • Verified Homebuyer
  • November 23, 2021
  • Ocala, FL

This has been a great experience working with everyone concerned in this whole process. Very happy!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - You are buying a lifestyle.

  • Anonymous
  • Verified Homebuyer
  • October 27, 2021
  • Ocala, FL

You are buying a lifestyle.....Not a home!

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

Truly the last home we will buy!

  • Diane R.
  • Verified Homebuyer
  • October 27, 2021
  • Ocala, FL

Our new home is very well-built. This is our "forever home" and we are pleased with the construction and finishes. Probably one of our best decisions was to buy a Del Webb Pulte home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice home

  • Darrell H.
  • Verified Homebuyer
  • October 12, 2021
  • Ocala, FL

We had a great experience with pulse home builders but the Pilates mortgage experience was horrible. After we had provided all paperwork several times we never got the ok to close till the day before

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

It took over a month for someone to contact me with the issues after the closing clebration

  • Michael C.
  • Verified Homebuyer
  • September 19, 2021
  • Ocala, FL

buliders were ok at 1st they stayed in communication , but not towards the ending phase

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH delwebb

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

The seeming lack of quality/quality control and the “cheapness” of the fittings/fixtures. The installed landscaping, especially the sod is very poor grade and was not installed with care. The attention to detail is poor!

  • Donald B.
  • Verified Homebuyer
  • September 07, 2021
  • Ocala, FL

It would be advisable for anyone considering a purchase/build to make frequent personal visits and closely monitor the progress of the build. This is a very real regret from my perspective. Despite being assured of “quality control” throughout the process, it is not possible to recognize it in this particular house.

Del Webb responded:
We are very sorry to hear that you are not pleased with the quality of your home and that you have regrets regarding your new home build process. If there are any specific concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 3

Del Webb - quality and many great features

  • Janet W.
  • Verified Homebuyer
  • September 07, 2021
  • Ocala, FL

quality and many great features

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Keeping me informed

  • Josephine S.
  • Verified Homebuyer
  • September 07, 2021
  • Ocala, FL

Need workers to take more care with finishes such as doors , painting and landscaping.

Total Score 4


Quality 2

Trustworthiness 5

Responsiveness 3

Not kept up on progress like was told we would be.

  • Linda F.
  • Verified Homebuyer
  • August 14, 2021
  • Ocala, FL

Careful about packages changing and not being notified. We now have a stove and two toilets that were down graded by someone? And never told. That is not what we paid for.

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 1

Our salesman was top notch!

  • Bradley S.
  • Verified Homebuyer
  • August 13, 2021
  • Ocala, FL

Very good team at Del Webb Stone Creek that all like what they do and do their jobs well. They are understaffed for the increase in the number of new home builds in the past year. Overall we are very happy with the quality of our home and the Stone Creek community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Del Webb - In general, this is a well built home.

  • Raynald T.
  • Verified Homebuyer
  • August 02, 2021
  • Ocala, FL

In general, this is a well built home. Most of the problems were related to poor painting quality issues.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Del Webb - great feedback while been builtlack of response to warranty

  • Simon G.
  • Verified Homebuyer
  • August 01, 2021
  • Ocala, FL

great feedback while been built lack of response to warranty issues

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Trust worthy, dependability, workmanship

  • Thomas K.
  • Verified Homebuyer
  • July 30, 2021
  • Ocala, FL

Good location chosen, very good salespeople, kept me informed as the built went on.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5