Del Webb Reviews in Ocala, FL

You are buying a lifestyle.....Not a home!

Our new home is very well-built. This is our "forever home" and we are pleased with the construction and finishes. Probably one of our best decisions was to buy a Del Webb Pulte home.

We had a great experience with pulse home builders but the Pilates mortgage experience was horrible. After we had provided all paperwork several times we never got the ok to close till the day before

buliders were ok at 1st they stayed in communication , but not towards the ending phase

It would be advisable for anyone considering a purchase/build to make frequent personal visits and closely monitor the progress of the build. This is a very real regret from my perspective. Despite being assured of “quality control” throughout the process, it is not possible to recognize it in this particular house.

quality and many great features

Need workers to take more care with finishes such as doors , painting and landscaping.

Careful about packages changing and not being notified. We now have a stove and two toilets that were down graded by someone? And never told. That is not what we paid for.

Very good team at Del Webb Stone Creek that all like what they do and do their jobs well. They are understaffed for the increase in the number of new home builds in the past year. Overall we are very happy with the quality of our home and the Stone Creek community.

In general, this is a well built home. Most of the problems were related to poor painting quality issues.

great feedback while been built lack of response to warranty issues

Good location chosen, very good salespeople, kept me informed as the built went on.

Although we were a little apprehensive about completing the construction of our new home from a distance, the builder did an outstanding job of easing those feelings quickly. They kept us updated with teleconferences and photographs of the home throughout the process and would quickly address any questions or concerns we had along the way. We were able to visit twice during the construction of the home and felt good with the quality of the workmanship during both visits. Post closure we did identify several small punch list items that needed resolution and they were responsive and timely in correcting those issues. The entire process from initial contract to closure of home everyone has been trustworthy and have delivered exactly as stated. ... More

The whole process was made extremely easy. Closing was the easiest I have ever had.

Other then the length of time to build the house the entire process was great. The quality is top notch and the value of my home should only increase with time. My relationship with the builder's team was very good throughout the whole process.

I had the best construction manager I have ever dealt with. Phil was friendly and knowledgeable in the building trade and bent over backwards to get it done right. Phil did a great job supervising my house. Thanks to Phil, the house is good except for minor things.

Needs better design in some areas.

Overall good experience. However, now a month and a half latter still have unresolved issues.

From our first meetings with both the sales person and field manager assigned to the building of our home through the house closing and move in, both patiently answered and fully explained the answers to any questions we had. The amenities at Del Webb Stone Creek are just the right size for retirees looking for a retirement community that does not overwhelm and everyone has their own space to accommodate all residents without anyone feeling crowded.

We were impressed with our sales representative, Darren McGuinness. He is very knowledgeable, patient, and willing to help even when it is not his job. We also were very satisfied with our construction manager, Jacob. He kept us up to date, answered all our questions. Did a good inspection of the finished house prior to closing.

The virtual buying and customizing process was flawless.

Not impressed withdamaged garage flooring, wood work quality, some doors and painting. Tile floors not cleaned. Waiting still for new range hood and correct refrigerator. Response slow for installing internet and for lawn repair. Would have preferred initial choices for landscaping shrubs and trees.

Our sales person seemed to lose interest once we signed the contract and was non-existent through the close. Sales person has yet to congratulate us on the new home. Low scores to sales. Pulte mortgage was impossible to deal with and dropped the ball several times to the point I used another lender and lost $8K from Pulte, but it was worth it. The bright shinning star was our construction project manager who was great to work with, communicative and very detail oriented.

Pulte plans had a lot to be desired, I would like to see they give choice to buyers without requiring them to pay for a package when they only wanted to pay extra for one item. This is not good customer service

From the first day meeting with our sales rep to the day we closed on our home all aspects of the build was extremely smooth. Our project manager Sent us a email with photos and a message regarding the progress of our new home, we greatly appreciated of always keeping us in the loop. This is our 3rd Del Webb home and we will continue to tell our friends about Del Webb and the quality homes they build.