Del Webb Reviews in Ocala, FL

So if you are Having a house built by Del Webb you need to pay attention to your building manager and ask the same questions multiple times

We have lived in other Dell Webb communities before and this house in Stone Creek seems to be better constructed. Issues with the home are taken care of much quicker before the purchase than after.

Dell Webb standards are excellent, but the quality of the workmanship is mostly subcontractor dependent. Our field manager was excellent and required many do-overs by subcontractors not meeting Pulte standards, but not everything could be identified and fixed.

Go through your house with a fine tooth comb during the pre closing inspection, because the quality of the fine finishes is not very good at all!

Our construction manager was very through. Chase B. is quite knowledgeable about the houses he oversees. His good attitude took a lot of stress out of the entire process. Thank you!

The initial drive into Stone Creek as well as the models and the staff all A+. The finished product comes in at a C for the following reasons. Attention to detail is lacking both inside and out. For example, on the interior we needed to sand and re-paint some window sills and caulk base board joints and crown molding shortly after moving in. Had issues with shutters because the windows are not even. On the exterior. By far the outside is our biggest disappointment for the following reasons. Ground is so uneven our new $600.00 lawn mower is taking a beating after just 2 uses. A very nice representative from Del Webb told us that they would have the lawn rolled in an effort to help with the unevenness. Because there are no trees, shrubs or foliage to somewhat block the the 8 homes in our direct view from our gathering room, dining room and lanai it is truly our biggest disappointment. The property is a nice size but it feels like a baron land when I open the shutters. ... More

Del Webb has always been to be the ultimate home buyers experience. But, ours was disappointing ! Sales had to be tracked down every time we came in to see community and to have our needs met. We had to request another Sales Agent to assist us. Project manager meet appt for walk thru was good… But, Closing day walk thru punch list not completed!! Another manager rushed thru our walk thru, leaving things Incomplete. ( Everyone always rushing to another appt)!! Closing rep was nice at the Sales Office Closing and was very thorough. During closing our SALES AGENT walks by us in the lobby and did not even know who we were or say hello !!!! ( AFTER HE MAKES A NICE COMMISSION. That was the most DISAPPOINTING moment and the reason for this review). ... More

Incredible community! Wonderful amenities, clubs and selection of homesites. Other Del Webb communities don’t compare. Sales people are accommodating and communicate well but sometimes not up to date with their pricing. Mateo, our site supervisor was fantastic through the entire process. Sadly, I believe that Pulte would do better to supervise their sub contractors rather than relying on warranty service to complete the homes. I understand that these are not custom homes but the finish work does not need to be sub standard. Wall finishes, trim carpentry, quality of cabinets, etc. all need substantial improvement. I’m confident that our 1 year review will be much better as Debbie with warranty service is doing a wonderful job. ... More

Overall going through the process with the the building manager assigned has been great. (Mateo) He was great in listening to me and responding accordingly. But now issues are surfacing. My driveway had to be completely removed due to someone driving on it before the concrete cured, But instead of putting pavers over the concrete, they completely demolished the concrete driveway severing the cable to my neighbors home and then had to reframe and repour new concrete. Completely uncalled for. Now my lawn is starting to die off, not from lack of water, but from something yet to be determined. Note, I've only been here for 5 weeks, and it's not looking very good at the moment. ... More

In general we had a good building experience. Our sales person and design team did an outstanding job. Project completion was very delayed from the initial estimate. Also, we are still waiting on unresolved open issues that were noted shortly after closing.

Although our home ended up as we hoped it would. Plute is hard to deal with. Salesperson was great, project manager was great, however with the amount of builds that are taking place every owner should hire a private home inspector throughout the build. They don’t quality check on every turn of the build and they don’t have the staff to do it with. You are the quality check and rest assure unless you were in the business of home building hire an expert for your interests on quality checks. So far as we have moved in I have found their phone numbers to call not effective at all. You have to hope your project manager or salesperson will have your back and resolve issues. Biggest problem for future home buyers are quality of the build not quality of their staff or materials they just need more help. ... More

Please spend more time in your walk through so you don't have to keep calling warranty for issues.

Overall very happy

We recently settled in our home and so far love the community. The house is nicely designed, but the finished product has a lot of defects. Still waiting to see how the Pulte team responds to the issues we have identified. We presented them with our 30 day list and should know in about a month what they will and won’t address. My biggest complaint is their response that it is up to our standards. I had to remind them my only frame of reference as to standards come from the workmanship in their model homes. If the work there was right, I expected the same in the home they built for us. I am very hopeful that they will address the items we discussed. ... More

Our salesperson (Allen) really worked with us to find the lot that met our expectations. He was always pleasant and easy to work with. Our project manager (Jacob) did an excellent job communicating with us throughout the building process. He kept us informed of the progress with pictures and any information he thought relevant. Since being in the home we've had to work with our warranty person (Debbie) on issues and she has been responsive however we have been disappointed with the length of time it took to resolve some of the issues i.e. a broken kitchen cabinet. We were told that it would take a week to replace it however it took over a month and a half. Also it was disappointing to have a roof leak that was not corrected on the first attempt and caused more damage to our ceiling when it leaked a second time. Our warranty manager has been very responsive and communicative to address issues. Overall we happy to be in our new home. ... More

I told salesman I would plant plants in my yard. He said no problem. He said for outside house construction issues I would have to submit request to HOA. I did not know planting a single plant would require an HOA approval at the cost of $25!! had I known, I would NEVER have bought here!!

The drain located at the back of the house is always clogged after raining, and water is always puddling. We advised HOA again and were told that it is a Pulte construction issue. We just want the issue resolved.

Was not able to attend pre-closing walk through but was able to be there for 3 days the week following closing. While there I found no power in half the kitchen receptacles{which has been fixed} and no power in both baths{which hasn't}. I spent 2 hours cleaning paint splatter off floor so grout could be sealed which had to be done after closing. This makes no sense whatsoever. There is a gouge in the drywall, front door weatherstripping problem, sprinkler head by front door problem, something was dropped on the kitchen sink leaving a mark and the concrete apron in front of the garage looks like a 10 year old did. Not even at the home yet so no telling what else needs attention but based on my first 3 days I'm sure it will be something. I will say if I had to do this all over I would have serious reservations. ... More

Overall, the community is very nice. The houses on the surface look nice. The follow up for maintenance request is average. The quality/workmanship.is average. The build of the home look kind of rushed, like front door doesn't fit tight. Paint jobs are sloppy with clumps of paint underneath cabinets and ledges, drops of paint all over the place on floors, half the outlet have paint in them or some thing that prevents you from being able to plug into them. Studs in the wall seems to very as if random. Even the toilet paper holder was put in incorrectly - nothing catastrophic, but you don’t get the sense that there was a lot of attention to detail put into the build. We find little things that we would’ve thought would’ve been caught and corrected. Given that there is a one year warranty, there’s some piece of mind, I would rather fill the survey out in about a year. ... More

While the community has great amenities, the new home building lacks quality. They changed the style of the homes and they all look alike. Not enough details on the elevations. I wish I would have bought a resale as the older homes are much better quality. The new homes are on much smaller lots….so they can fit in more homes. Pulte will cut every corner they can financially. You pay top dollar for a mid-quality home.

Problems that were identified prior to closing are still un resolved, more than 6 weeks later.

We commend our informative construction manager Jacob. He sent pics and updates throughout the build. Design consultant Nikki was generous with her time and helped us in choosing our finishes. There are certain finishes that are not the same quality as what we saw in the model homes. The performance of the a/c system is poor coupled with inadequate insulation resulting in significant variation in temperature in some rooms. Ultimately you move here for the community so keep that in mind.

Salesman was great, Pulte mortgage was terrible, we luckily were able to not need them! Workmanship is not so great, hopefully all gets corrected . Time frame of completion was earlier then expected.

unexplained delays in the building process. post closing responsiveness extremely slow

House was not ready at closing. Sod was put in the day of closing. No white glove walkthrough at all.