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Del Webb Reviews in Ocala, FL

What Ocala Homeowners Have to Say About Del Webb.

Read all 430 verified reviews from homeowners that built a new home with Del Webb in the Ocala area. Ocala homeowners have rated Del Webb an average 4.2 stars for the quality of their new homes and their commitment to customer service. You can read all of Del Webb's reviews, to learn why their homeowners loved working with them, and why you should partner with them build your dream home.

Del Webb

has 4.2 out of 5 stars in Ocala Area

430 Reviews in Ocala Area

Ratings by Category

Overall 4.2

Quality 4

Trustworthiness 4.2

Responsiveness 4

Del Webb in Ocala Area

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Customer Reviews

Del Webb gave us more than we expected!

  • James B.
  • Verified HomeBuyer
  • January 12, 2022
  • Ocala, FL

I have a beautiful, well-built home, in a beautiful community! I wholeheartedly recommend Del Webb Stone Creek to anyone looking for a place to live well and enjoy the fruits of their labor, a happy and active retirement!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Professionalism.

  • Ismael D.
  • Verified HomeBuyer
  • November 30, 2021
  • Ocala, FL

We were blown away by how kind and courteous everyone was from our sales rep. to the on site project manager. They absolutely took the time to walk us through the entire process and answer every question we had (more times than I remember) until we were totally satisfied. Our Community is absolutely beautiful, well kept with tons of activities to keep you engaged. Our home is beautiful and we are very happy with our purchase.

Total Score 5


Quality 4

Trustworthiness 5

Responsiveness 4

Huge disappointment

  • Michael E.
  • Verified HomeBuyer
  • November 30, 2021
  • Ocala, FL

Worst experience building Told anything just to make a sale Disability needs not met!!!!! Would not recommend

Del Webb responded:
We are so sorry to hear that your experience has left you feeling stressed out and disappointed in us, especially since moving into a new home should be such an exciting time. We’d like to see what we can do to help alleviate some of the stress. Would you mind sending an email to customersupport@pultegroup.com with your contact information so we can get in touch with you? ...

Total Score 2


Quality 2

Trustworthiness 2

Responsiveness 1

Del Webb - This home appears to be well built and the process was smooth

  • Nancy A.
  • Verified HomeBuyer
  • November 23, 2021
  • Ocala, FL

This home appears to be well built and the process was smooth

Total Score 5


Quality 5

Trustworthiness 4

Responsiveness 4

Our building supervisor was fantastic!

  • John D.
  • Verified HomeBuyer
  • November 23, 2021
  • Ocala, FL

Phil, our building supervisor, went above and beyond our expectations. He sincerely cared about the construction and quality of our home. He was readily available to answer any questions we may have had; from beginning to end. Always kind and courteous, Phil made the building process very enjoyable.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - This has been a great experience working with everyone concerned

  • Terry H.
  • Verified HomeBuyer
  • November 23, 2021
  • Ocala, FL

This has been a great experience working with everyone concerned in this whole process. Very happy!!

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - You are buying a lifestyle.

  • Anonymous
  • Verified HomeBuyer
  • October 27, 2021
  • Ocala, FL

You are buying a lifestyle.....Not a home!

Total Score 3


Quality 3

Trustworthiness 2

Responsiveness 3

Truly the last home we will buy!

  • Diane R.
  • Verified HomeBuyer
  • October 27, 2021
  • Ocala, FL

Our new home is very well-built. This is our "forever home" and we are pleased with the construction and finishes. Probably one of our best decisions was to buy a Del Webb Pulte home.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Nice home

  • Darrell H.
  • Verified HomeBuyer
  • October 12, 2021
  • Ocala, FL

We had a great experience with pulse home builders but the Pilates mortgage experience was horrible. After we had provided all paperwork several times we never got the ok to close till the day before

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 5

It took over a month for someone to contact me with the issues after the closing clebration

  • Michael C.
  • Verified HomeBuyer
  • September 19, 2021
  • Ocala, FL

buliders were ok at 1st they stayed in communication , but not towards the ending phase

Del Webb responded:
We were so disheartened to read your review as this is certainly not the experience, we want you to have. We'd really like an opportunity to discuss this feedback with you and try to make things right. Please email us at customersupport@pultegroup.com. Thanks ^AH delwebb

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 2

The seeming lack of quality/quality control and the “cheapness” of the fittings/fixtures. The installed landscaping, especially the sod is very poor grade and was not installed with care. The attention to detail is poor!

  • Donald B.
  • Verified HomeBuyer
  • September 07, 2021
  • Ocala, FL

It would be advisable for anyone considering a purchase/build to make frequent personal visits and closely monitor the progress of the build. This is a very real regret from my perspective. Despite being assured of “quality control” throughout the process, it is not possible to recognize it in this particular house.

Del Webb responded:
We are very sorry to hear that you are not pleased with the quality of your home and that you have regrets regarding your new home build process. If there are any specific concerns we can help address or any additional feedback you would like to provide, please feel free to email customersupport@pultegroup.com and make sure to include your address and contact information. Thank you. ^AH ...

Total Score 2


Quality 1

Trustworthiness 3

Responsiveness 3

Del Webb - quality and many great features

  • Janet W.
  • Verified HomeBuyer
  • September 07, 2021
  • Ocala, FL

quality and many great features

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Keeping me informed

  • Josephine S.
  • Verified HomeBuyer
  • September 07, 2021
  • Ocala, FL

Need workers to take more care with finishes such as doors , painting and landscaping.

Total Score 4


Quality 2

Trustworthiness 5

Responsiveness 3

Not kept up on progress like was told we would be.

  • Linda F.
  • Verified HomeBuyer
  • August 14, 2021
  • Ocala, FL

Careful about packages changing and not being notified. We now have a stove and two toilets that were down graded by someone? And never told. That is not what we paid for.

Total Score 3


Quality 2

Trustworthiness 1

Responsiveness 1

Our salesman was top notch!

  • Bradley S.
  • Verified HomeBuyer
  • August 13, 2021
  • Ocala, FL

Very good team at Del Webb Stone Creek that all like what they do and do their jobs well. They are understaffed for the increase in the number of new home builds in the past year. Overall we are very happy with the quality of our home and the Stone Creek community.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Del Webb - In general, this is a well built home.

  • Raynald T.
  • Verified HomeBuyer
  • August 02, 2021
  • Ocala, FL

In general, this is a well built home. Most of the problems were related to poor painting quality issues.

Total Score 4


Quality 3

Trustworthiness 4

Responsiveness 4

Del Webb - great feedback while been builtlack of response to warranty

  • Simon G.
  • Verified HomeBuyer
  • August 01, 2021
  • Ocala, FL

great feedback while been built lack of response to warranty issues

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 3

Trust worthy, dependability, workmanship

  • Thomas K.
  • Verified HomeBuyer
  • July 30, 2021
  • Ocala, FL

Good location chosen, very good salespeople, kept me informed as the built went on.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - Although we were a little apprehensive about completing the construction

  • William P.
  • Verified HomeBuyer
  • July 29, 2021
  • Ocala, FL

Although we were a little apprehensive about completing the construction of our new home from a distance, the builder did an outstanding job of easing those feelings quickly. They kept us updated with teleconferences and photographs of the home throughout the process and would quickly address any questions or concerns we had along the way. We were able to visit twice during the construction of the home and felt good with the quality of the workmanship during both visits. Post closure we did identify several small punch list items that needed resolution and they were responsive and timely ...

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

Del Webb - The whole process was made extremely easy.

  • daniel l.
  • Verified HomeBuyer
  • July 28, 2021
  • Ocala, FL

The whole process was made extremely easy. Closing was the easiest I have ever had.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5

The builder was pretty responsive to our issues. Did not take long to fix the issues

  • Gregory B.
  • Verified HomeBuyer
  • July 28, 2021
  • Ocala, FL

Other then the length of time to build the house the entire process was great. The quality is top notch and the value of my home should only increase with time. My relationship with the builder's team was very good throughout the whole process.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Construction manager’s great service

  • Ken C.
  • Verified HomeBuyer
  • July 28, 2021
  • Ocala, FL

I had the best construction manager I have ever dealt with. Phil was friendly and knowledgeable in the building trade and bent over backwards to get it done right. Phil did a great job supervising my house. Thanks to Phil, the house is good except for minor things.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 4

Del Webb - Needs better design in some areas.

  • Anonymous
  • Verified HomeBuyer
  • July 28, 2021
  • Ocala, FL

Needs better design in some areas.

Total Score 4


Quality 4

Trustworthiness 4

Responsiveness 4

Closing

  • John W.
  • Verified HomeBuyer
  • July 06, 2021
  • Ocala, FL

Overall good experience. However, now a month and a half latter still have unresolved issues.

Total Score 4


Quality 4

Trustworthiness 5

Responsiveness 4

Sales person and field manager answered all questions patiently and satisfactorily. Stone Creek Community just the "right size".

  • Anonymous
  • Verified HomeBuyer
  • June 29, 2021
  • Ocala, FL

From our first meetings with both the sales person and field manager assigned to the building of our home through the house closing and move in, both patiently answered and fully explained the answers to any questions we had. The amenities at Del Webb Stone Creek are just the right size for retirees looking for a retirement community that does not overwhelm and everyone has their own space to accommodate all residents without anyone feeling crowded.

Total Score 5


Quality 5

Trustworthiness 5

Responsiveness 5