Del Webb Reviews in Ocala, FL

Pulte prides itself in their quality and I can honestly say quality is probably furthest from their minds. They are all about the dollar, period! If you are looking for quality, look elsewhere. If you want a run of the mill, but standard home, then they will not disappoint.

Hi. This is our third Pulte home and the quality of this home is less than our previous Pulte homes. Cheaper stainless sinks, substandard pitted granite, thermostat of lesser quality and features. No light over the kitchen sink. This is a 55+ community and the shower head is hard to reach for me and I am 6 feet. I have to get the shower head down for my wife who is 5'5". The lights are not centered over the island. They only needed to be moved 7" to make them correct. Not being able to increase the size of your patio screen enclosure which means I need to tear the whole thing down and rebuild completely new. We purchased 8' interior doors but we have a 6'8" interior door that you can see from the front door as you come in because the architects have no imagination and don't care how stupid it looks. Additionally, their solution doesn't even work because the A/C handling unit whines when the door is closed because there is not enough airflow going to the unit. The inability to even make the smallest changes that fix poor design ideas by the architects is not new with Pulte, but frustrating still. We liked the basic floorplan but we were hoping for better quality. Our sales person and field manager were excellent but they have no control over quality if it is OK with Pulte standards. Thanks. ... More

This was our second home in Stone Creek. Our first home was trouble free and only took 5 months to build. This second home took 10 months to build and was fraught with multiple contractor problems. We definitely would not build another home with Pulte under current conditions with subcontractors.

I'm not happy with the quality of the workmanship on our tile floor. Grout is not even seemed like the just slapped it down quickly, didn't use spacers so grout lines are uneven, some tiles are raised not happy with this. We were told they are within the quidelines. If they can get them perfect in the model homes the quality should be the same in all homes. Very discussed!

It would be advisable for anyone considering a purchase/build to make frequent personal visits and closely monitor the progress of the build. This is a very real regret from my perspective. Despite being assured of “quality control” throughout the process, it is not possible to recognize it in this particular house.

Within 2 weeks of moving in we realized our driveway had some serious defects. Our Pulte project manager said it should be replaced. His boss refused any work on it.

limit your options we paid over 10,000 for upgraded tile. We did not get the tile we ordered different color and pattern and different name. They said it was close enough. they said they have the right to change our choices in the contract. Construction supervisor lied to us several times. Do not close till all items fixed or hold back money. After they receive your money you are helpless. They are desperate money.

Follow up was very poor through out the process and the initial walk through was a waste of time because non of the issues were corrected. Our warranty person is trying but the sub-contractors are not easy to work with.

Dealing with Pulte mortgage was a tedious experience. Pulte insurance was horrible, they presented an unrated carrier with horrible reviews on their claims paying. We paid to have our garage floor epoxy coated; they applied the coating over cracks. When I asked why they didn't fix them first I was told " we don't do that". We should have been told to have done by an outside contractor that does the job right. So far the warranty department has responsive.

Air Conditioning does not adequately provide cooling to Master Bedroom, Master Bathroom and Walk-In Closet. Large Holes left in the Garage Floor. Front Door not sealed properly. Piece of Trim cut to short in Master Bathroom which has left home exposed to Ants and other insects entering the home through Large Opening. Landscaping and Sod are Very Poor Quality for thr Price Paid for this Home. Large amount of Weeds were left present in Landscaped Areas at Time of Closing. Dead Sod was installed in yard. Some Areas did not have Sod installed at all.

Very disappointed in the quality of the work done in our new home. Chipped tiles, drywall sloppiness, floors have layer of drywall dust embedded due to not being covered, paint splotches everywhere. The cleaning crew did a terrible job of cleaning prior to us moving in. The entire experience was very disappointing. So much so I told a friend not to build with Pulte after our experience.

We felt that the builder, Pulte Homes, was less than truthful about what they were building for us. They substituted an elevation different from what was on our contract and did not inform us until we noticed the structural difference after the house had been framed and roofed and complained. They have no credibility with us anymore and, in talking with other new homeowners in the community, we are not alone.

I am truly disappointed in the workmanship if our home and would never recommend a friend after seeing the finished product. It is amazing that they can make the models look so good and then give customers sub standard quality. We paid a lot of money for our home. Very disappointing. Our salesperson was very helpful and our field manager did what they were allowed to do but their hands were tied as far as who the company hired for subs and the materials used. This is the fifth home that we have had built for us and probably ranks very low for quality for price paid.

When you first stop here to look at homes they are great. then it goes down hill from there. You are not allowed to make ANY changes after you design your home because you signed your contract but they constantly make changes and delete items. we were lied to about our lot and they offered a four foot extension on the garage which I wanted. I was told that was no longer offered because there was no demand for it. All of many of my neighbors have it and we all purchased and designed our homes within a month of each other. we were lied to about our lot as well everyone one our street was told the same "STORY" about the lots how someone purchased it and backed out. Bruce lies a lot! His attitude is also poor. our construction manager Jack did not provide the service as promised very poor communication. AS more people move in the same problems exist in every single home. so I am not just some disgruntled homeowner people that have lived here for years have told that they have had the same issues. Its odd that they ask for input but never make any corrective actions. they have the nerve to ask you for all five star ratings knowing they don't deserve it. why do companies ask for these surveys and when you're honest you never hear anything back from them. It's all smoke and mirrors. Stop with the excuses and treat your customers like they are valuable. without them you would have nothing. Do something you know what is going on! ... More

A Very bad company

Too many delays, quality issues, and little or no concern for the buyer. We closed two months ago and we are still waiting for things we wanted and paid for, and for problems to be fixed.

Poor response to home quality Issues, that need repair/replacement. Field superintendent unqualified to find defects. Home should have never have never been ready to close in the condition it was in on final walk thru and issues have still not been addressed, 2 months later.

Worst experience building Told anything just to make a sale Disability needs not met!!!!! Would not recommend

The workmanship was/is absolutely terrible. Sloppy work, damaged doors, windows, appliances, garage doors and the list was over 9 pages long. Paint on our floors, doors improperly hung, tile work the worst we have ever seen. Only bright spot was the head construction manager Andrew got involved and has been resolving our issues. But the inconvenience to my wife and I has ridiculous. Almost seven weeks from closing and having to endure continued foot traffic and cleaning up after repair crews.

Pulte Homes does NOT build a good quality home. Their product is terrible and the warranty process is ridiculous! Our air conditioner did NOT work because of it NOT being tested at time of build. Our clothes dryer plug was a refrigerator plug! Outlet wasn't even connected to a wire! And lots more but this gives an idea of the quality of our home. This is supposed to be a home built for an older person and our shower is the most dangerous concept...just STUPID! You have to step DOWN 4 1/2 inches to get into a shower pan...it's actually a 6 inch dropdown in the center by the drain. Imagine being wet and stepping up 5 inches onto slippery tile!!!! The actually purchase experience was not great as we had to beg our sales person for our purchase contract because he had too many customers. Let's wrap this review with this....we would NOT buy a Pulte home if we didn't have to...we love this community and that's the only reason we bought Pulte again. This is our 3rd Pulte built home and it's obvious what Pulte thinks of their customers. TERRIBLE QUALITY, TERRIBLE SERVICE!!!! ... More

I've built four new homes in my life, and this is the worst quality, and highest priced of them all. We continue to complain about things that need to be replaced or fixed with no one giving us the service we've been promised. If I thought I could get my money back, I'd be out of here in a heartbeat.

I have a number of outstanding repairs and incomplete or sub par workmanship items that must be addressed before I can begin to think about rating my new home!! The responsiveness of your people is seriously lacking. The past month I have not heard from or had ANY workmen here to complete or correct anything. Once I settled on my house I was told by my neighbor "Good Luck" on getting anything done.

Horrible all the way around. If you would like to know specifics...we will be happy to share. Before signing our paperwork we ask for a guarantee the water issue in the back would be guaranteed. It was and in writing. BUT...nothing has been done except to regrade 3 times and made it worse and now we have a gulley (small river). We now have all houses beside and behind us flowing in our yard. We are told each week that next week it will be done. To date...no plan, no nothing and we cannot do anything or have any privacy in the back due to their lack of ensuring their guarantee was followed through. If we had known...we would not have signed off. Not only the major water in the back, but poor workmanship inside. All the doors are not working, we have a leak in our slider doors, the front door sounds like a tornado coming through each time the wind blows. We can't close our garage interior door. The exterior garage door holds water when it rains and when opened floods our garage floor. The dishwasher is still out of line and has a 4 inch gap on each side that was supposed to be fixed. The shower door is not level and leaks at the bottom. The door is very light and feels like it will fall off at any time. We were told we would have the larger shower but then we found out it wasn't. Our salesperson said, sorry his bad. Another person had purchased the home before us and the specs were built on her choices. We were told they are not sure they can repair some of these areas. Nothing...you can't get anyone back once you sign. I would not purchase another Del Web home due to the poor communications, poor workmanship, no follow-up and hollow promises. They only buy time by keep telling you next week, next week and those weeks come and go. There are more examples we can provide if you care to listen and do something to eliminate our disappointment in purchasing a Del Web home. When asked how to go up the ladder to get someone to help us...we were told that Pulte will only push it back down the ladder...in other words no one cares. It's a nightmare. We purchased our home to enjoy ...to date we cannot. We also were told we had a premium lot and paid for it...but...you figure out the rest of the sentence. ... More

Issues with mold and clogging areas that should be unclogged so that aircraft flow better fixing it myself because I want something better and don’t have to wait for them because I’ll be sick in bed. How are you allergic to mold I will have to do it better

It's difficult to know where to start, so we'll do so at the beginning. Aside from dealing with our salesman Bruce, which was the only bright spot we can mention, it has been an absolute nightmare. We were on the west coast caring for my 97 year old parents during the build, so we put our trust in our project manager Steve to build our first ever new home. We chose Del Webb in part as my sister just had one built by them in Mesquite Nevada which was over 2500sq ft detailed to perfection. That's what we were expecting here in Stone Creek Ocala Florida. We were so wrong. Although Steve did a fair job of keeping us up to date on the progress of the build, I don't know what else he did for us in a positive way. It seems nothing was inspected by him as each job was performed in our home. If it was, our home wouldn't have been delivered in its present condition. While here for the pre-drywall inspection, I mentioned I'd probably bring in a home inspector before closing. He stated that was no problem, just a waste of money. He told me of the warranty, and instilled in me enough confidence in him that we did not bring in an inspector. That was a huge mistake. We did our pre-closing walkthrough one week prior to closing and was informed that every function in the home had been thoroughly checked. We were apparently both naive and gullible on what to do or look for so things an inspector initially would have caught we didn't. On the day of our closing, Steve didn't show up. He sent a gentleman named Chase in his place. The cleaning crew showed up after we did so we had to wait outside for a while longer, eventually going in before they completed the job, which was absolutely a waste of time. The house was dirty, undusted, and so much paint on floors and windows, inside and out. Approximately 20 minutes into our walkthrough, Chase told us we had to speed things up as he had another appointment to attend. Unbelievable to spend all this money, not have your project manager show up, and then get rushed on top of it. We were just overwhelmed by the situation. After actually getting in our home (can't call it new anymore) we've discovered an array of issues; poor paint and texturing on walls, a window that when opened in took the drywall off the wall due to nothing being squared, shoddy and uneven drywall, damaged molding throughout, scratched windows, leaky shower (which we were told was supposed to be that way!), scratched and stained bathtub and sinks, air handler installation issues, high priced countertops not properly cut, doors damaged and not hung straight, windowsills not sanded, uneven paint job, paint on the floors and tile, cracked tile on backsplash, already cracked driveway in several places, chipped and unevenly finished sidewalk, unfinish cement in garage corners, and such an over pour of cement around the perimeter of the home that was hidden with mulch that had to be cut away. Absolutely no attention to detail by any trade. It seems as though our home was completed by a group of apprentices with no supervision. All we have mentioned so far are the cosmetic things you can see. With so much wrong, we are beginning to wonder and question the foundation and structure of our home. If it was done like the things we can see, we feel it could lead to bigger problems down the road. Five weeks later we still haven't moved our belongings from the garage into our home. FIVE WEEKS! Steve did come back with his boss Andrew who told us you probably won't get all the things you're looking for fixed. Wow. One thing in particular we showed him was the leaky shower. I offered them a simple fix to the issue. He said that would be too much work. He mentioned they had a fix and would send me a photo, that never happened. In the meantime, our shower leaks every day. While only a couple matters have been resolved to date, there seems to be no urgency by Pulte to resolve these issues in a timely fashion. We called warranty twice now and spoke to Michele, and she assured us Drake would be giving us a call. That was a week ago. Drake visited our neighbor two days ago who is only two doors away from us who is closing this Friday. He didn't bother to stop by and we have yet to receive a phone call either. I can go on in detail about everything I've mentioned but won't. I have video and pictures of everything for verification. All we are hoping for at this point is that someone from Pulte with authority reads this and cares enough to helps us rectify these matters now. We've sat so many days already, told by Steve that vendors would come by for repairs and no one ever shows up. We invite Pulte management to come by our home TODAY to see for yourself. We waited so long to achieve our dream of a once in a lifetime new home purchase and Pulte has turned it into a nightmare. ... More