Del Webb Reviews in Ocala, FL

We have had nothing but problems since moving in. You can see daylight through the garage door and that is an "acceptable" margin of error. This attitude is totally unacceptable! The garage doors are just cheap pieces of metal! The child safety mechanism can easily be put out of alignment. We had 3 defective toilets. Totally not level. They have been replaced. The master bath twice and bath 3 had to have the drain collar replace because it was cracked when the replacement was installed. We were without a toilet in the master bedroom for a whole month. The tile in the master bedroom had to be removed replaced in order to level the floor. The back corner was so out of level. The Slider could not be locked. That took 2 trips to get addressed. A handle on the kitchen cabinet was off. That door had to be replaced and 12 if the cabinet doors had to be adjusted The shutters in the master bedroom were off and had to be replaced. There was only 1 window shutter that did not have to be adjusted. The overflow drain in the tub of bath 3 had to be adjusted. That meant that the wall in the master bath had to be opened for that to be corrected. There is a dead tree in the back yard that was put in between us and our neighbor behind us. our neighbor notified the office before we did and it is still there. We now have a problem with the seat in the master shower where the top is lifting off the tile . So far every week has been a new problem! It is OLD! ... More

We were promised a quality home "the Del Webb difference" and we did not get it. The bones of the house are hopefully quality but the finished product was crap. We had to touch up every wall, many cabinet faces need replacement, no screens on our windows for many months and still waiting. Every appliance has needed repair or replace and some not done yet. there has not been a single area where we didn't need some kind of repair. The problem is that pult has hired the worst possible trades to do the work. They either don't care or don''t know how to do the work conscientiously and have NO OVERSIGHT. Many in our new development will even allow they back in our homes because they either do a lousy job or they mess something else up while doing work. I have heard the word "class action lawsuit" from multiple people. I would not buy here again if I could go back in time. I will say that the consturction manager, our sales guy and the construction supervisor are great people...but pulte really dropped the ball in this development hiring sub-standard folks to do the work and not giving us the "quality" we were promised. I feel they owe us a rebate! ... More

Careful about packages changing and not being notified. We now have a stove and two toilets that were down graded by someone? And never told. That is not what we paid for.

Our sales person seemed to lose interest once we signed the contract and was non-existent through the close. Sales person has yet to congratulate us on the new home. Low scores to sales. Pulte mortgage was impossible to deal with and dropped the ball several times to the point I used another lender and lost $8K from Pulte, but it was worth it. The bright shinning star was our construction project manager who was great to work with, communicative and very detail oriented.

Stone Creek used 116,000 gallons of water on our sod prior to ours closing. After our closing we had inadvertently and quite accidentally and mistakenly used 92,000 gallons of water on our new sod. Isn’t that an excessive amount of water and a waste????? Perhaps your notice/awareness Regarding watering new sod to new homebuyers could be made with more emphasis regarding the awareness of the first and second water bill!!!!! It’s been very upsetting to get our first water bill - $733.46!!!!!! It’s absolutely absurd and a shame that we got this kind of bill!!! Very upsetting as new home buyers to Stone Creek!!! We have never experienced this kind of water bill anywhere ever!!!! This should NOT have happened!!! We would trust you more had this not have happened!!! Perhaps literature to new home buyers could be written with a stronger warning regarding their first water bill!!!!!! ... More

Way too many excuses as to why they couldn’t meet their commitments. Yes, we were well aware of the staffing and building materials shortages. Took way too long to get someone out to fix things.

Pulte prides itself in their quality and I can honestly say quality is probably furthest from their minds. They are all about the dollar, period! If you are looking for quality, look elsewhere. If you want a run of the mill, but standard home, then they will not disappoint.

Hi. This is our third Pulte home and the quality of this home is less than our previous Pulte homes. Cheaper stainless sinks, substandard pitted granite, thermostat of lesser quality and features. No light over the kitchen sink. This is a 55+ community and the shower head is hard to reach for me and I am 6 feet. I have to get the shower head down for my wife who is 5'5". The lights are not centered over the island. They only needed to be moved 7" to make them correct. Not being able to increase the size of your patio screen enclosure which means I need to tear the whole thing down and rebuild completely new. We purchased 8' interior doors but we have a 6'8" interior door that you can see from the front door as you come in because the architects have no imagination and don't care how stupid it looks. Additionally, their solution doesn't even work because the A/C handling unit whines when the door is closed because there is not enough airflow going to the unit. The inability to even make the smallest changes that fix poor design ideas by the architects is not new with Pulte, but frustrating still. We liked the basic floorplan but we were hoping for better quality. Our sales person and field manager were excellent but they have no control over quality if it is OK with Pulte standards. Thanks. ... More

This was our second home in Stone Creek. Our first home was trouble free and only took 5 months to build. This second home took 10 months to build and was fraught with multiple contractor problems. We definitely would not build another home with Pulte under current conditions with subcontractors.

I'm not happy with the quality of the workmanship on our tile floor. Grout is not even seemed like the just slapped it down quickly, didn't use spacers so grout lines are uneven, some tiles are raised not happy with this. We were told they are within the quidelines. If they can get them perfect in the model homes the quality should be the same in all homes. Very discussed!

It would be advisable for anyone considering a purchase/build to make frequent personal visits and closely monitor the progress of the build. This is a very real regret from my perspective. Despite being assured of “quality control” throughout the process, it is not possible to recognize it in this particular house.

Within 2 weeks of moving in we realized our driveway had some serious defects. Our Pulte project manager said it should be replaced. His boss refused any work on it.

limit your options we paid over 10,000 for upgraded tile. We did not get the tile we ordered different color and pattern and different name. They said it was close enough. they said they have the right to change our choices in the contract. Construction supervisor lied to us several times. Do not close till all items fixed or hold back money. After they receive your money you are helpless. They are desperate money.

Follow up was very poor through out the process and the initial walk through was a waste of time because non of the issues were corrected. Our warranty person is trying but the sub-contractors are not easy to work with.

Dealing with Pulte mortgage was a tedious experience. Pulte insurance was horrible, they presented an unrated carrier with horrible reviews on their claims paying. We paid to have our garage floor epoxy coated; they applied the coating over cracks. When I asked why they didn't fix them first I was told " we don't do that". We should have been told to have done by an outside contractor that does the job right. So far the warranty department has responsive.

Air Conditioning does not adequately provide cooling to Master Bedroom, Master Bathroom and Walk-In Closet. Large Holes left in the Garage Floor. Front Door not sealed properly. Piece of Trim cut to short in Master Bathroom which has left home exposed to Ants and other insects entering the home through Large Opening. Landscaping and Sod are Very Poor Quality for thr Price Paid for this Home. Large amount of Weeds were left present in Landscaped Areas at Time of Closing. Dead Sod was installed in yard. Some Areas did not have Sod installed at all.

Very disappointed in the quality of the work done in our new home. Chipped tiles, drywall sloppiness, floors have layer of drywall dust embedded due to not being covered, paint splotches everywhere. The cleaning crew did a terrible job of cleaning prior to us moving in. The entire experience was very disappointing. So much so I told a friend not to build with Pulte after our experience.

We felt that the builder, Pulte Homes, was less than truthful about what they were building for us. They substituted an elevation different from what was on our contract and did not inform us until we noticed the structural difference after the house had been framed and roofed and complained. They have no credibility with us anymore and, in talking with other new homeowners in the community, we are not alone.

I am truly disappointed in the workmanship if our home and would never recommend a friend after seeing the finished product. It is amazing that they can make the models look so good and then give customers sub standard quality. We paid a lot of money for our home. Very disappointing. Our salesperson was very helpful and our field manager did what they were allowed to do but their hands were tied as far as who the company hired for subs and the materials used. This is the fifth home that we have had built for us and probably ranks very low for quality for price paid.

When you first stop here to look at homes they are great. then it goes down hill from there. You are not allowed to make ANY changes after you design your home because you signed your contract but they constantly make changes and delete items. we were lied to about our lot and they offered a four foot extension on the garage which I wanted. I was told that was no longer offered because there was no demand for it. All of many of my neighbors have it and we all purchased and designed our homes within a month of each other. we were lied to about our lot as well everyone one our street was told the same "STORY" about the lots how someone purchased it and backed out. Bruce lies a lot! His attitude is also poor. our construction manager Jack did not provide the service as promised very poor communication. AS more people move in the same problems exist in every single home. so I am not just some disgruntled homeowner people that have lived here for years have told that they have had the same issues. Its odd that they ask for input but never make any corrective actions. they have the nerve to ask you for all five star ratings knowing they don't deserve it. why do companies ask for these surveys and when you're honest you never hear anything back from them. It's all smoke and mirrors. Stop with the excuses and treat your customers like they are valuable. without them you would have nothing. Do something you know what is going on! ... More

A Very bad company

Too many delays, quality issues, and little or no concern for the buyer. We closed two months ago and we are still waiting for things we wanted and paid for, and for problems to be fixed.

Poor response to home quality Issues, that need repair/replacement. Field superintendent unqualified to find defects. Home should have never have never been ready to close in the condition it was in on final walk thru and issues have still not been addressed, 2 months later.

Worst experience building Told anything just to make a sale Disability needs not met!!!!! Would not recommend

The workmanship was/is absolutely terrible. Sloppy work, damaged doors, windows, appliances, garage doors and the list was over 9 pages long. Paint on our floors, doors improperly hung, tile work the worst we have ever seen. Only bright spot was the head construction manager Andrew got involved and has been resolving our issues. But the inconvenience to my wife and I has ridiculous. Almost seven weeks from closing and having to endure continued foot traffic and cleaning up after repair crews.